TRL Handmade Furniture Recensioni 141

Excellent piece of wooden furniture. Just what we ordered and wanted

Ordered a dark oak coffee table in August and it arrived in what can only be described as mid oak. They tried to fob me off with insisting it was dark oak, however, I wasn't having any of it (unfortunately, I can't upload pics).

The second table arrived a few weeks later and it was exactly the same colour, that was consequently rejected.

Third one arrived and it was the correct colour. Issue this time was it had been put on the van when the stain was still wet so when the guys unwrapped it out the sheets it was covered in threads and fluff, which rendered it beyond repair.

Spoke to the owner, some useless muppet called Tim, who waffled some drivel about it being the type of wood. Agreed a refund upon them uplifting the table on the 27th November, As of today, I've not received a penny and they won't return any calls or emails, which has left me £320.00 out of pocket.

Money now being pursued through the small claims court.

Reply to TRL 06.01 - A response so fictitious Hans Christian Andersen himself couldn't have come up with such a fairy tale.

Lie no.1 - The first two tables weren't dark oak. Your delivery drivers also agreed that.
Lie no.2 - I DID NOT ask you at any point to colour match it with my floor. My floor is dark oak and the first two deliveries were miles off even being close to that, which is what I told the drivers.
Lie no.3 - At no point did I threaten you. I called you a clown, which you are.
Lie no.4 - TRL HAVE NOT advised me to speak to Klarna to pursue my money. The burden is upon the retailer, TRL, to initiate the refund.

It's easy to see why your staff think you're a weapons grade moron and I only wish I lived closer to Nottingham.

Great customer service and updates on my table. It is great quality and I love it and it’s set up ready for Christmas. The delivery was great and assembled in the kitchen where it was going

Very friendly and efficient service from my initial inquiry to delivery and assembly. Really lovely product (breakfast bar). Well pleased!

Lovely breakfast bar and great quality. Very pleased. I would have liked to have been left some additional material for the feet for stability. Had to buy some more. But great, thank you!

Fantastic table
Beautiful quality
Great customer service

Really quick turnaround for manufacturing and delivery, ordered on a Monday and delivery up to Scotland on Thursday. Ben who I spoke to was really helpful with getting the table ordered and sending over pictures of the different colours of the wood options. Table delivered in time window noted, looks great and all the sizing as asked for.

First time using TRL and everything about them has been great and i love my new table!

TRL were fantastic with the delivery of my new table. I absolutely love it thank you so much :)

Superb item. Many thanks ben

We have had an excellent experience from start to finish with our table
we ordered a bespoke size which was made and delivered as requested
Correspondence with firm was good and delivery people were excellent
Table is of high quality and we felt very good value for money
On our experience I could certainly recommend

Nice piece of furniture, shelf slightly damaged during installation but a replacement has been sent and installed. So now a great addition to the living space, no hassle a few mails and the original issue was sorted out.

Provisionally placed an order without picking a colour, very stupid yes. Samples were sent out after and were not fit for purpose, tried to cancel my order but have been refused. All within a week of provisionally placing the order. Now also ignoring my last email. Currently seeking legal advice

Stay clear

Response after TRL response (cant upload)
Yes, 100% agree with the promotion. Fully respect that, samples were sent after this to confirm the order. At no point were any emails ignored! I am happy to upload email communications between us. I appreciate the offer for colours and understand where you are coming from. However, nothing was ignored and this is totally not true! I have responded back to each and every email you have sent me 👍

You say you went out of your way to order the timber (which was not agreed)! as samples were to be sent.

You have also stated you are more than welcome to, quote “We still have your order and are more than willing to manufacture the table you have purchased, or an alternative, when you are ready.”

Or an alternative? This confirms I could completely change my order. This 100% contradicts why you are refusing my cancellation and will not let me cancel my order. Bonkers

If I could put 0, I would 👍 Cowboys after saying I could choose an alternative

Thanks

Further response:

Thanks for responding back Tim, albeit it being a passive aggressive response with all of the !!!.

1 - You ask me to email TRL furniture, I have and you have ignored my last email. This was sent weeks ago.
2 - You offer the alternative again but go onto to say you will be out of pocket. If I choose differently it would be exactly the same as it would be different timber. You don't make sense, apart from coming across as I have your money hahahah and you will have a table of any sort, end of. Hence my comment (cowboys) All of your answers have been answered regarding the colour. Not too sure why you don't understand this.
3 - The product is not for for purpose under the consumer rights act
4 - I will continue to reach out to you on trust pilot as I have already advised you don’t respond back to emails anymore. Funny how it takes less than 5 hours for you to do so when It is on here.
5 - Customers need to be made aware so they are not tricked and then trapped into a purchase

Many thanks,
Ad

1- Thank you, I look forward to your response to my email.
2- You are not working with me as you are not refunding me. You are offering me a different table which completely contradicts what you are saying about you have already ordered the wood. None of this makes sense, other than you forcing me to have a table. And yes, I placed the order after speaking with yourself via email knowing that samples would be sent before deciding on the final table.
3 - The samples sent for the table are not fit for purpose. Not sure how I can explain this in any other way sorry.
4 - Thank You
5 - We both know I have been tricked & now trapped into this purchase 👍 Lets not kid anyone here. You are offering me a completely different table but wont refund me? Not acceptable.

Thanks,
Adam

Update - now ignored on this channel and its also been 4 days now since I was told I would have a response to my email (even though Tim) had been communicating with me via this thread but blamed his wider team for not responding.

Great! I loved the the table, it’s exactly like in the photo, and the material is really good!

From ordering to delivery the whole process has been excellent. Enquiries have been answered promptly throughout. Timescales have been honoured. The product lived up to expectations. What more can you ask?

I reached out to this company for some samples. The customer service was amazing and the staff so helpful. Their wood is beautiful. As and when I have the funds to afford their stunning walnut bespoke tables I have no qualms in using them. Excellent customer service.

Arrived when said. Prompt installation. Product as described. Good quality.

After placing and paying for my order, the company’s website went down and became unreachable for around 12 hours — not just a short outage. The payment receipt link also didn’t work, which understandably raised concerns about the legitimacy of the transaction.

To protect myself, I opened a PayPal dispute and sent several emails with proof of payment. I finally managed to reach the company by phone the next day and was told what had happened. I also tried to cancel the order within the timeframe stated on their site and confirmed this by email, but my request was not accepted — even though it fully complied with their own cancellation policy.

My query was simply about the table height, which they kindly offered to amend free of charge. I expected delivery on 3rd October, but instead received an email stating they would not deliver while the PayPal dispute remained open.

The dispute was only raised for buyer protection, as the funds had already left my account. At no point did the seller provide PayPal with tracking information, even when delivery was originally due, and I was the only one keeping PayPal updated. After cancelling the scheduled delivery, the company stated by email that they wouldn’t be answering calls due to attending an exhibit — which hardly inspires buyer confidence.

I’ve been made to feel like the fraudulent party despite acting in complete good faith. Poor communication, refusal to deliver, and an unnecessarily stressful process that could have been resolved easily.

Payment was made before the site went down, and I genuinely wanted the table — I was looking forward to receiving it. It’s a shame the order couldn’t be completed so the issue could be closed properly. My only intention was to safeguard the money that had already left my bank and was simply on hold with PayPal.

Unfortunately, the seller refused to deliver unless I closed the dispute, which would have removed all buyer protection. PayPal ultimately agreed with me, issued a refund, and confirmed that tracking was required. That outcome speaks for itself — I wasn’t lying, only protecting my interests.