Do not use this company they are liars and offer no after sales service we n Booked through Gregor who was helpful at first but once we had paid our money, they didnt want to know. The hotel was a... Leggi di più
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Scopri cosa dicono le persone
Booked a cheeky long weekend away to Spain, abraham was super helpful kind and knowledgeable got me a cracking deal thank you so much
First time booking with Traveltrek and can't fault it. Karan who was our contact was absolutely brilliant. He took time to look around and get us the best option for our dates and stay in Lanzarote.... Leggi di più
Nick was such a good help when I was booking my holiday. Made things feel straight forward and was patient while I struggled to make decisions. Would definitely recommend speaking with him if using tr... Leggi di più
Dettagli dell'azienda
- Agenzia di viaggi in crociera
- anche in
- Agenzia di biglietti aerei
- Agenzia viaggi
- Sito di raccolta di viaggi
- Tour operator
Scritti dall'azienda
Travel Trek is one of the leading ATOL-certified UK Travel Companies selling holidays since 2016 with excellent seller support. We do all the tailor-made packages flying from any part of the UK to any destination across the Globe. We do self-catering, bed & breakfast, half board, full board and all-inclusive packages at a very competitive price in the market. Our award-winning services consistently rank among the best agencies in the UK market. We book holidays based on budget-friendly and as per the client's requirements. Our top-notch services gave us more than 30% of retained customers. The best thing about Travel Trek is that we look forward to being customer-centric and following up with clients until they return from the holiday.
Informazioni di contatto
20-22, N1 7GU, Wenlock Road London, Regno Unito
- 02080504143
- info@traveltrek.co.uk
- traveltrek.co.uk
4,2
Molto buono
264 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 47% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Alax top bloke
Alax top bloke looked after me and go me the best deal on the market
11 gennaio 2026
Non scritta su invito
Risposta di Traveltrek
Dear John Hare,
Thank you so much for your review! We’re thrilled to hear that Alex looked after you and secured the best deal available. He’ll be delighted to know his support made a positive impact. 🙌✈️
We truly appreciate you choosing us, and we’re always here whenever you need help planning your next trip! 😊🌍
Best Regards,
Travel Trek Team
Terrible customer service
Phoned this company to book a “cheap “ holiday. Spoke to Edmund. He gave me price that I was happy with. Took all my information then took payment. I received an email and the cost had increased nearly £200. He told me it was an intermediate payment but had failed to mention this in the total amount of the holiday- if he had I would not have gone through with it. He then went on to tell me he wasn’t “supposed to “ cancel the booking. Then kept saying “ I’ll talk to my supplier “ . Offered me a free transfer! Continuing to refuse to cancel the booking. Admitted that this wasn’t my fault as he hadn’t given all the information then denied saying that. I asked to speak to a manager but was told none work on a Sunday. I’m absolutely furious and would avoid this company.
UPDATE:
I was called the next day by another supervisor. He then tried to sell me another holiday! He told me that the payment had not been put through the previous day and he wanted to complete the sale with me. Then asked me to remove my review. I didn’t book with them as I feel their service was unreliable. I then received further calls and texts from them apologising but also one informing me that they had managed to cancel my holiday with the supplier without incurring any charges! So I’m not sure who to believe. However I went on to book with another company at a better price.
4 gennaio 2026
Non scritta su invito
Risposta di Traveltrek
Dear Justine Slaney,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your frustration, but we would like to clarify a few important points to ensure the situation is accurately represented.
All prices we provide — whether over the phone or through our social media platforms — are always subject to availability and live airline/hotel updates. This is clearly explained during every enquiry, including yours. Flight and hotel rates can change within minutes, especially during peak seasons or high-demand periods, and this is something completely outside of our control.
Our team had also explained how the pricing structure works, including the difference between the base fare and any intermediate or supplier-related charges. These details were communicated in advance, and no payment was ever processed for your booking. You were informed of this before any confirmation was attempted.
You were also contacted by our senior team purely to provide clarity — not to pressure you. Offering you alternative options was simply part of our standard customer service approach, not an attempt to “upsell” or mislead you. At no point were you refused a cancellation, because no completed booking existed to cancel.
We appreciate that travel pricing can sometimes be confusing, but the information shared with you was transparent, and we made every effort to support you throughout the conversation. We respect your decision to book elsewhere, but it’s important to clarify that there was no wrongdoing or mishandling from our end.
We wish you a pleasant holiday with your new provider, and we remain committed to offering honest, reliable service to all our customers.
Best Regards,
Travel Trek Team
Great help.Gregor found exactly what i…
Great help.Gregor found exactly what i wanted.
3 gennaio 2026
Non scritta su invito
Risposta di Traveltrek
Dear Customer,
Thank you so much for your wonderful review! We’re delighted to hear that Gregor found exactly what you were looking for. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. 🌟✈️
If you ever need help with future travel plans, we’re always here for you! 😊🌍
Best Regards,
Travel Trek Team
Was given a price and I said as long as…
Was given a price and I said as long as there are no extras I’m happy and will book
After they had taken my card number they added another charge approximately £40
I refused to pay when I booked elsewhere I was bombarded with messages saying that I will be charged another £200 later
Stay away from this company
29 dicembre 2025
Non scritta su invito
Risposta di Traveltrek
Dear Alan Barnes,
Thank you for taking the time to share your feedback. We’re sorry to see that you feel disappointed and would like to clarify the situation based on our booking process and records.
At the time the price was discussed, all applicable costs were clearly outlined by our reservations team before any payment details were requested. We do not apply hidden charges, and no additional payments are taken without the customer’s clear confirmation and consent.
In your case, when an optional cost was identified and explained, you chose not to proceed with the booking, which we fully respected. As such, no booking was completed and no further charges were processed.
We would also like to clarify that we do not send repeated or pressurising messages, nor do we threaten customers with future charges if they decide not to proceed. Any communication sent is strictly related to providing clarification or confirming the customer’s decision.
We always aim to be transparent, professional, and respectful in all interactions. If you believe there has been a misunderstanding, we would welcome the opportunity to review this further—please feel free to contact us directly so we can look into it properly.
Best Regards,
Travel Trek Team
Our cruise and stay
We booked our cruise and stay we should have realised then all was not as seen on the advert We asked for the hotel to be within walking distancw of Valletta , "Yes no problem we can upgrade you to a 5 star hotel by the town " So we commenced booking over the phone . Seems the price didnt include suitcases, or transfers so added these on. The cost of the holuday went up by approx £500 each, but this gave us what we wanted . When the comfirmation came through the Hotel was abput 45 minutes away by Taxi. We called back , well that would be approx anorher £400,which we had to decline. On checking in on the flights we discovered we didnt have seats booked! Seems we didnt ask for them !!! So had to pay on check in . Arrived at Malta airport to discover none of the 4 transfers had been booked, so had to get an Ubar . Travel trek did pay for this, Thank you ! Hotel was lovely but miles away from anywhere on a main road with no pavements to walk anywhere. Taxi turned up to take us to the ship . On arriving back in Malta , we confirmed the taxi but didnt realise there are two ports. The taxi went to the wrong one , seems it was our fault MSC docked in opposite one to where transfer was . The taxi driver was great , he came over to find us, went above and beyond . On leaving Malta the transfer didnt turn up again! I called them (having confirmedthe day before) they insisted our booking was an hour earlier ,as their paperwork showed 13:05, ours 14:05. So another Ubar! Complained to Travel Trek asked for £20 to cover Ubar . Travel Trek investigated and they said transfer company said all paper correct and not their fault. So for cost of a taxi they have lost all our future bookings. Stay away from them
23 settembre 2025
Non scritta su invito
Risposta di Traveltrek
Dear Deborah Perks,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations, and we fully understand how frustrating travel disruptions can be.
However, after carefully reviewing your booking history and all related documentation, we would like to clarify a few important points to ensure transparency for you and for future customers reading this review.
At Travel Trek, every set of holiday documents—including hotel details, transfer instructions, timings, and flight information—is always sent to our customers well in advance. As part of our standard process, we request every customer to re-check all details and reply with “Received the documents – all are correct”. In your case, we did receive this confirmation from you, which indicates that all information, including hotel location and transfer details, was reviewed and approved before travel.
Regarding the transfers, the correct timings and instructions were provided to the relevant transfer providers & in your documents too. For smooth collection, it is essential to follow the exact instructions and inform the provider directly you need to prior to contact the transfer providers 24 hours prior to the departure time, if there are any delays or uncertainties. Transfer companies require passengers to be present at the designated spot at the confirmed time, and any variation can lead to missed services. Where unexpected issues arose, such as your inbound transfer, we covered the cost immediately to ensure your journey continued without inconvenience.
We absolutely value your business, and our intention is always to deliver a smooth and enjoyable holiday. While we regret that this experience was not as you hoped, we are confident that all procedures, paperwork, and instructions were correctly provided and acknowledged ahead of your departure.
We wish you the very best in your future travels, and should you require any further clarification, we are always here to help.
Best Regards,
Travel Trek Team
Very poor performance by Traveltek!…
After not accepting Traveltrek’s quotation as too high I received a reduced quotation which I accepted then agreed a pay 50% the same day then a few weeks later received a final settlement which included the remaining 50% plus £47 for me and my wife going out and also returning home which I said I had’t agreed to when they said if I don’t pay it I will forfeit the first payment so I had no choice but to pay the increased costs!
When we arrived at the hotel it was clearly needing a refurbishment!
The holiday was fully inclusive and we had to cross a road to get to another hotel for all the meals and entertainment which was very poor!
The rooms were falling apart and it was supposed to be a fully equipped self service room but everything was falling apart of which I have many photographs and wasn’t clean!
We had no kettle and the TV only had foreign channels with no English speaking programs despite an engineer trying to program one, it appears there is no contract in place for BBC, ITV or Netflix!
I could go on and on but my advice is don’t use this company if you want a stress free holiday!
I tried to get hold of Barry Jones prior to our flight out and wanted to discuss the extra admin costs but he never came back to me!!
I have now read previous reviews and it appears Traveltrek have previous history on very poor service so don’t use them!
14 ottobre 2025
Non scritta su invito
Risposta di Traveltrek
Dear Peter Rumbelow,
Thank you for sharing your feedback. We appreciate the opportunity to clarify some important points regarding your booking and experience with TravelTrek.
At the time of booking, all holiday details, including costs and any additional charges, were clearly communicated to you via phone and email. We always finalize bookings only after receiving explicit acceptance from clients, and then payment process is completed thereafter. In your case, we ensured the full invoice and ATOL Certificate were sent to you once payment was processed, providing transparency and confirmation of your booking terms.
Regarding your concerns about additional costs, we acknowledge your feedback and wish to clarify that any extra charges, were communicated beforehand. Payment of these charges was required to avoid forfeiting the initial payment, which was made clear to you at the time of booking and got your approval proceed with the booking.
Concerning accommodation and facilities, we rely on accurate and up-to-date information provided by the hotel providers. The hotel you selected had been reviewed and approved by you prior to confirming the booking with TravelTrek. We were not made aware of any dissatisfaction during your stay, and we encourage our clients to contact our in-resort support team immediately should any issues arise, so they can be addressed promptly. Unfortunately, we did not receive any communication from you during your stay indicating problems, which would have allowed us to assist you more effectively.
We are committed to providing transparent service and appreciate all customer feedback as it helps us improve. Please rest assured that we take your comments seriously and will continue striving to enhance our client experience.
Thank you for your understanding.
Best Regards,
Travel Trek Team
Knowledgeable and polite
14 ottobre 2025
Non scritta su invito
Risposta di Traveltrek
Dear Elizabeth Jelley,
Thank you for taking the time to share your feedback and for rating us. We truly appreciate your kind words about our team being knowledgeable and polite. Your feedback motivates us to continue providing the best possible service, and we’ll keep striving to make your next experience a 5-star one.
Best Regards,
Travel Trek Team
24/7 customer support
24/7 customer support, that's a lol, contacted traveltrek to arrange 1 extra bag to be added to transfer and after 4 days of stress and being told they were looking into it and they were confident in getting this sorted, I have ended up having to pay £80 for a private transfer and they say the blame layed with suntransfers as they didn't have a larger vehicle, perhaps if they dealt with my request on day 1 suntransfers may have been able to sort something but all I kept getting is suntransfer are not answering their calls or messages or emails, why would ANY COMPANY deal with a company that does this? This is why I know they are down right liars, as a businessman myself I would not deal with any supplier that acts the way traveltrek accused suntranfers of acting, the facts are Abraham would not reply on WhatsApp, admin and Barry Jones seem incapable of answering emails and the only real assistance I got was from Joshua on day4 who then told me sorry but they cannot help. 24/7 support did not exist as from Saturday afternoon until Monday morning everyone refuses to answer any type of contact, seems strange that jet2, love holidays, Thomas cook and all other companies I have used can sort this in minutes yet traveltrek couldn't sort it in 4days . Don't think this lot could organise a pi55 up in a brewery with alcoholics, once they have your cash and your on holiday pray you don't have to contact this crowd for anything as their customer service is pathetic
30 settembre 2025
Non scritta su invito
Risposta di Traveltrek
Dear Aberdeen Sash,
We're sorry to hear about the frustration this caused you — We can completely understand how stressful it must have been trying to sort this out while on holiday.
Just to be clear on what happened: your transfer was booked with Suntransfers through us. As soon as you asked for an extra bag/vehicle upgrade, we passed this to them right away and kept chasing for an answer. Unfortunately, they came back confirming they couldn’t provide a larger vehicle. This was entirely their decision, not ours, and we had no option but to wait for their reply.
We know that doesn’t take away the inconvenience you faced, but it’s important to mention that the delay was not because we ignored your request — we pushed it forward from day one. We’ve raised your experience directly with the supplier so they can review how they handle such cases in the future.
Best Regards,
Travel Trek Team
Outstanding service from Sebastian.
Outstanding service.
I can't speak highly enough of Travel Trek, excellent communications but in particular of Sebastian. He was professional, helpful and always courteous. The entire experience, from the beginning to the end of the transaction was fantastic. Sebastian was friendly and efficient, and was not only knowledgeable but also took the time to address all my questions and concerns.
Thank you Sebastian.
18 settembre 2025
Non scritta su invito
Risposta di Traveltrek
Dear Sue Barnfield,
Thank you so much for taking the time to share your experience and for leaving us a 5-star review. We are delighted to hear that Sebastian’s professionalism, courtesy, and dedication made such a positive impact on your holiday booking journey.
At Travel Trek, we believe in providing clear communication and attentive support, so it’s rewarding to know that every one of your questions and concerns was addressed to your satisfaction. Your kind words will be shared with Sebastian, and we're certain he will be very pleased to know his efforts were appreciated.
We truly value your trust and look forward to assisting you again with your future travel plans.
Best Regards,
Travel Trek Team
Beware total scam artists
I've been reading the trust pilot reviews too late for me now. Every bad review in my opinion are bang on truthful. I booked a holiday for myself and my girls to go to tenerife. I had a fella called Alex totally lie to me saying the price given was the only price you'd pay then as soon as I paid on my card the other charges appeared. I told them that I wasn't aware of extra fees on top of what I had been charged but the push you into sending emails saying you agree with all their terms or you lose the money you've paid so you have to pay up or lose it all. Don't be fooled by the replies they put to these reviews as they are just as bad as politicians and try hit you with we are so sorry to hear that you have had a bad experience. I have learnt the hard way and I'll put it down to a loss now and tried my best to enjoy my holiday for my girls. Everyone I spoke to wasn't interested in listening to what I had to say so hopefully I can stop others booking through these absolute cowboys and scammer. BEWARE BEWARE BEWARE
4 agosto 2025
Non scritta su invito
Risposta di Traveltrek
Dear Tony Duane,
We are truly sorry to read about your recent experience and the concerns you have raised. At Travel Trek, we take all feedback very seriously, as it helps us identify where improvements are needed.
Please allow us to clarify: all bookings are processed under clearly outlined terms and conditions, which are provided at the time of confirmation. Any additional charges, such as taxes or fees applied by local authorities or service providers, are beyond our control but are always detailed within our booking documentation. We understand, however, that you have checked and given the correspondence that all the details are correct. and we regret, this was made as clear as it should have been during your booking process.
Your comments regarding the service received from our team have been noted, and we will be addressing this internally to ensure our advisors are providing transparent and supportive guidance at all times. We do not want any of our customers to feel pressured or unheard, and we apologise if you felt this way.
If you would like us to review your booking details further, please feel free to contact us directly at 020 8050 4723 or admin@traveltrek.co.uk . We remain committed to resolving customer concerns and improving our service wherever possible.
Best Regards,
Travel Trek Team
Jordan Smith assisted me today with an…
Jordan Smith assisted me today with an issue which was not their problem and he sorted the problem. Thank you very much.
A* service
31 luglio 2025
Non scritta su invito
Contacted Traveltrek today about an…
Contacted Traveltrek today about an issue which was totally out of their control, and an airline issue, but Jordan Smith looked into my issue and sorted everything out for me, my second contact with Jordan regarding this booking, exceptional service. Thank you.
31 luglio 2025
Non scritta su invito
Risposta di Traveltrek
Dear Wayne Huttley,
Thank you so much for sharing your wonderful feedback and for rating us 5 stars! We’re delighted to hear that Jordan was able to assist you once again and resolve the issue, even though it was beyond our control.
At Travel Trek, we take pride in delivering exceptional service, and it’s great to know Jordan’s efforts made a positive difference to your booking experience. We’ll be sure to pass on your kind words to him.
We truly value your trust in us and look forward to assisting you again in the future.
Best Regards,
Travel Trek Team
I have to say Alice is lovely
I have to say Alice was lovely. She works hard at her job. I have deleted and rewritten this review. It was a stinking review. As time gets nearer holiday, I keep finding things out after ringing Traveltrek. I was fuming flight booking not in my email, so I can get boarding pass. I now find a lot of travel agents only use their email. Also you can download it and put on phone. As I am older and not tech savvy, didn't realise that. Also because not used to arranging travel over phone, didn't catch on should of decided before hand on luggage. I ended up with only a tiny bag under seat in front. I do think it should of been mentioned during booking though, it wasn't at all, all down to you. So I had a bad impression of Traveltrek but now realise, you need to be prepared before ringing. Price did go up when they add admin charge, you need to decide whether to decline or not. I came of phone in a right state, prob cos not used to the situation at all. Otherwise I do think Traveltrek are doing there best.
22 luglio 2025
Non scritta su invito
Risposta di Traveltrek
Dear Moira Walsh,
Thank you for taking the time to share your feedback, and for your kind words about Alice – we’re pleased to hear she made a positive impression.
We’re genuinely sorry to hear that aspects of your experience caused you distress. Please allow us to clarify that, at the time of booking, all travel-related information including airline references and baggage allowances were shared with you via email. We also recap key details such as baggage dimensions and inclusions during the confirmation call, based on the policies of the airline operator selected at the time of booking.
We understand that managing bookings with multiple airlines can be a bit more complex, which is why our team is always here to help. Should you ever have any doubts or require clarity—whether about cabin baggage allowances, check-in procedures, or anything else—our Customer Support Team is available via phone, email, or chat to assist you promptly and thoroughly.
As standard, airlines typically include one small cabin bag in the fare. Any additional or larger baggage does come at an extra cost as per the airline's pricing, which we’re always happy to explain or arrange upon request.
We truly value your feedback and hope to have the opportunity to serve you again with a smoother and more enjoyable experience in the future.
Best Regards,
Travel Trek Team
Not at all happy with the whole…
Not at all happy with the whole experience Marie jones and her team are nothing but scammers struggling to get all our money back for all the hidden payments which is all doubled in price… once you have paid a deposit they will not get back to you until you actually call to asked for a refund the customer service is not good at all I wouldn’t advice anyone to book or go through there agency a terrible experience I’m still facing as we speak
12 luglio 2025
Non scritta su invito
Risposta di Traveltrek
Dear Hannah,
Thank you for taking the time to share your feedback, and we are genuinely sorry to hear about your disappointment.
We would like to clarify that all holiday details, including the full cost breakdown and terms & conditions, were sent to you via email prior to confirmation. Bookings are only finalised once we receive written consent from the customer, ensuring complete transparency before any payments are processed.
Following your booking, our team has reached out on multiple occasions and also requested you to contact us directly on 020 8050 4723 to discuss the matter further. We even sent a follow-up email, but unfortunately, we have not received a response from your end.
Please rest assured, we are always here to support our customers and resolve any concerns promptly. If you’re still facing any issues, we urge you to get in touch with our customer care team so we can look into this for you and assist you accordingly.
Best Regards,
Travel Trek Team
Jordan sales rep
He made booking my holiday stress free. Everything I asked for He managed to do, very polite explained everything in detail.
3 luglio 2025
Non scritta su invito
Risposta di Traveltrek
Dear Adam Shears,
Thank you for your kind words!
We’re so pleased to hear Jordan made your holiday booking experience stress-free and seamless. His attention to detail and polite approach truly reflect the service we strive for. Have a fantastic trip!
Best Regards,
Travel Trek Team
Jordan Smith
Jordan Smith, was so patient and was knowledgeable about the area we were traveling to. He helped us find the best deal for the dates we were traveling and it was a pleasure dealing with him. I know we have a great deal .he is an asset to the company
3 luglio 2025
Non scritta su invito
Risposta di Traveltrek
Dear Nicole Baker,
Thank you for your wonderful feedback!
We’re so glad to hear Jordan made your booking experience smooth and enjoyable. His dedication and knowledge truly make a difference, and we’re proud to have him on our team. Wishing you a fantastic holiday!
Best Regards,
Travel Trek Team
Last minute. First class.
We were keen to book a last minute holiday and seen a good deal at Travel Trek. Spoke to Alex who took the time to understand our specific needs. He provided multiple options over a number of days, whilst we explored other options ourselves with the clock ticking down. Loved his proactive approach and appreciated all of his help. Would have been 5 stars but had to deduct a star as he was unable to email the information and was only via WhatsApp, which admittedly was more convenient but would have still preferred via email.
23 giugno 2025
Non scritta su invito
Risposta di Traveltrek
Dear Chris Whittington,
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear Alex was able to assist you so well and truly appreciate your feedback. We understand your preference for email communication and will certainly take this on board to enhance our service further.
Wishing you a wonderful holiday, and we hope to assist you again in the future!
Best Regards,
Travel Trek Team
we booked a holiday with Jordan smith…
we booked a holiday with Jordan smith for the second time an he went above and beyond again for us very happy with the service and am sure we will book again with Jordan as he is excellent.
2 luglio 2025
Non scritta su invito
Risposta di Traveltrek
Dear Andrew Donoghue,
Thank you so much for your kind words and continued trust!
We’re delighted to hear Jordan once again went above and beyond for you. It's always a pleasure to assist, and we look forward to helping you plan many more memorable holidays in the future!
Best Regards,
Travel Trek Team
Jordan is a Star
Once Again I booked with Jordan who price Matched another company, Great.
Highly Recommend, Great Work.
Thanx Again Shall return Again very soon.
2 luglio 2025
Non scritta su invito
Risposta di Traveltrek
Dear Diane,
Thank you for the fantastic feedback!
We're so pleased to hear Jordan could assist you once again and match the perfect deal. Your continued trust means the world to us, and we can’t wait to welcome you back for your next adventure!
Best Regards,
Travel Trek Team
It was jordan who was very helpful from…
It was jordan who was very helpful from beggining of when i first tried book to now booking the seats and getting our tickets. He has made a huge difference. Very kind and patient. Knowledgable. Would reccomend him. We are going on holiday for wifes 60th birthday.
2 luglio 2025
Non scritta su invito
Risposta di Traveltrek
Dear Neville Lobo,
Thank you so much for your lovely feedback!
We’re thrilled to hear that Jordan made your experience smooth and enjoyable from start to finish. It means a lot to know he could be part of planning such a special occasion for your wife’s 60th birthday. 🎉
Wishing you both a fantastic holiday and many wonderful memories!
Best Regards,
Travel Trek Team
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