Amar made the whole ticket booking thing a total breeze. I usually get a headache just looking at flight times, but he sorted the lot in no time. No faffing about, no hidden costs, just straightforwar... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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WARNING: Do not book with Traveasy. After paying in full, I received an email titled "Booking is not issued yet" demanding an extra £256.00 to confirm my ticket. No mention of this price differ... Leggi di più
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Dear Team, I would like to express my appreciation for Mr. Prince for the excellent customer service he provided while assisting me with my Emirates flight booking. He was very polite, professi... Leggi di più
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I made a booking earlier this year and called to ask for the PNR number to look through the booking on the airline website. The agent Juli Tiwari was happy to help me with passport details and kindly... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Traveasy.com has the ability to price thousands of flight routings and hotel properties at the most competitive price. We offer 24/7 support for our customers and we request your reviews to be able to improve our service to you.
Informazioni di contatto
14 Hanworth Road, Hounslow, Middlesex, TW3 1UA, Regno Unito
- 0208 819 9853
- info@traveasy.com
- traveasy.com
4,4
Eccellente
2540 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
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Thank you Vinit :)
Vinit John was really good to talk to and figure out my flight booking during a turbulent time. He exhibited outstanding customer service compared to other travel agents I worked with. I would recommend anyone work with Mr. John to book flights when working with Traveasy
4 marzo 2026
Non scritta su invito
Risposta di Traveasy
Dear Ajay,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Still
Still
Not got my tickets yet as the person on the phone put the wrong names down it’s taking weeks to get someone to get the tickets right
26 febbraio 2026
Non scritta su invito
Risposta di Traveasy
Dear Dived,
Thank you for your feedback. We are currently investigating this matter and sincerely appreciate you bringing it to our attention. Please rest assured that we take customer feedback seriously and are committed to addressing the issues you've raised to ensure they do not happen again in the future. If you have any further questions or would like additional support, please don’t hesitate to contact our customer support team at info@traveasy.com
Really good customer service and…
Really good customer service and overall easy to use
3 marzo 2026
Non scritta su invito
Risposta di Traveasy
Dear Yoseph,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Honest and helping person.
3 marzo 2026
Non scritta su invito
Risposta di Traveasy
Dear Suman,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Risposta di Traveasy
Dear Will,
Thank you for your feedback. We’re sorry to hear about your experience and will share your comments with our team to help improve our service.
Risposta di Traveasy
Dear Saurabh,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Refused to issue the ticket unless I paid extra money
We booked our flight with Traveasy as it was £20 less than on BA. Don't follow our example. It turns out that when you book a flight with them that isn't actually a guarantee of a seat, and you just have to hope they issue your ticket before the airline raises the prices. This is NOT the same as Expedia etc where they issue the ticket immediately.
They never sent the e-ticket, so I phoned them and was told the ticket would not be issued because the price rose in the meantime.
After some back and forth they eventually demanded I paid a rather arbitrary £100 more to get the ticket I thought I had already purchased.
There is nothing in their terms that allows them to do this and this is probably against consumer law. their own terms say a binding contract is formed as soon as you receive the email confirmation... but the customer service reps clearly are not aware of this and invented rules that allow them to demand more money. To avoid legal faff and try and save my holiday I ultimately agreed to pay the extra £100.
At least it was easy to get in touch with them over the phone. But their practice of not selling you an actual seat when you pay for the flights is shady and expect for them to demand more money.
Book direct with the airline unless you want to be asked to pay more!
1 marzo 2026
Non scritta su invito
Risposta di Traveasy
Dear James,
We are sorry to hear about your experience. As with all airline bookings, fares are subject to live inventory and dynamic pricing. Once payment is received, a payment confirmation is issued; however, the booking is not fully confirmed until the ticket has been issued. Once the ticket has been issued there is an additional confirmation mail sent. We appreciate that changes in fare availability between payment and ticket issuance can be frustrating. Our team works to secure bookings at the confirmed price wherever possible, but where airline pricing changes in real time, this can affect the final ticketing outcome. We note your comments and appreciate your feedback. We remain committed to ensuring our booking process and communications are as clear as possible for all customers.
Booked the wrong flight and blamed the airline
I had the worst experience I have ever had with a travel agency booking through Traveasy.
I purchased a ticket from London to Munich departing at 11:55am. My confirmation email clearly stated 11:55am. My itinerary email also clearly stated 11:55am.
However, at 1am on the day of departure, when I tried to check in online, I discovered that my e-ticket showed 5:00pm instead. I was never notified of any change.
I immediately called customer service and was told British Airways had “overbooked” the flight and moved me. This explanation made no sense because the 11:55am flight was still available for sale on both BA’s website and Traveasy’s website.
After nearly an hour on the phone at 2am, I was given no solution. I had to wake up again at 6am to call British Airways directly. BA clearly confirmed:
• The flight was not cancelled
• There was no overbooking issue
• They received a booking from Traveasy for the 5pm flight — not 11:55am
• No booking was ever made for me on the earlier flight
This proves the incorrect booking originated from Traveasy.
When I spoke to a manager, he continued blaming the airline and even tried to charge me a £40 “administration fee” to correct the mistake. I was asked to pay to fix an error that was not mine.
Only after significant pressure did they change the ticket back to 11:55am — and they still refused to admit any fault.
This entire situation happened just hours before my holiday, causing unnecessary stress, sleep deprivation, and anxiety before an international trip. Instead of taking responsibility, they repeatedly shifted blame and provided misleading information.
I strongly advise others to think carefully before booking with this company. If I had not checked my ticket in the middle of the night, I would have arrived at the airport for the wrong flight.
Completely unacceptable experience. I will not be booking with them again.
5 marzo 2026
Risposta di Traveasy
Dear Jamice,
Thank you for your feedback. We are currently investigating this matter and sincerely appreciate you bringing it to our attention. Please rest assured that we take customer feedback seriously and are committed to addressing the issues you've raised to ensure they do not happen again in the future. If you have any further questions or would like additional support, please don’t hesitate to contact our customer support team at info@traveasy.com.
Prince assisted us in this booking and…
Prince assisted us in this booking and he is very kind and very helpful. I am very much happy with their service level
28 febbraio 2026
Non scritta su invito
Risposta di Traveasy
Dear Nishitsinh,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Risposta di Traveasy
Dear Charity,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Professional staff who is willing to take an extra mile
After having paid for my air tickets and waited for hours, I couldn't get my confirmation. John called me and he has spent more than half an hour to deal with my case with patience and coordination with his colleagues. Although I ended up having to pay a bit more than my original price, I can see that he was professional and has been working hard to ensure I can get the best deal. I thank John for his hard work and commend his dedication.
27 febbraio 2026
Non scritta su invito
Risposta di Traveasy
Dear Andrew,
Thank you for letting the community know that you had a nice booking experience with Traveasy. This greatly boosted the morale of our sales team!
Warm Regards,
Traveasy
I booked a round trip flight from…London to bologna
I booked a round trip flight from London to Bologna assisted by a customer service(Manish kumar)who was very good and helpful.thank you
27 febbraio 2026
Non scritta su invito
Risposta di Traveasy
Dear Nour,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Prince singh was excellent very…
Prince singh was excellent very helpful, in arrange ticket for me @ better cost.
27 febbraio 2026
Non scritta su invito
Risposta di Traveasy
Dear Avneet,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Traveasy
Risposta di Traveasy
Dear Nishan,
Thank you for your feedback. We are currently investigating this matter and sincerely appreciate you bringing it to our attention. Please rest assured that we take customer feedback seriously and are committed to addressing the issues you've raised to ensure they do not happen again in the future. If you have any further questions or would like additional support, please don’t hesitate to contact our customer support team at info@traveasy.com
Risposta di Traveasy
Dear Waleed,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Horrible website
Horrible website - sudden price increase that we refused to pay for, and when we cancelled they promised a quick refund. still haven’t been refunded for over a week now. I’m worried that they are a scam and might never refund me!!
14 febbraio 2026
Non scritta su invito
Risposta di Traveasy
Dear Daria,
Thank you for your feedback. Our team is currently reviewing the matter and working towards a resolution. If you need any updates or wish to connect with us directly, please email us at info@traveasy.com.
I accidentally booked the wrong date…
I accidentally booked the wrong date for my flights, called them up 2 mins after booking and they wouldn’t allow me to change the date. The service agent sneered and sounded happy that I couldn’t rebook or get refund. Wouldn’t recommend these guys at all.
17 febbraio 2026
Risposta di Traveasy
Dear Jack,
Thank you for your feedback. We would like to clarify that the flight was booked using the travel dates selected at the time of purchase, and the ticket was issued accordingly. Once a ticket has been issued, any amendments or cancellations are strictly governed by the airline’s fare rules. As explained, changes cannot be processed free of charge after ticketing unless the fare conditions specifically allow it.
At no point was any discourteous behaviour intended. Our team communicated the fare rules exactly as provided by the airline to ensure full transparency.
Very good service and excellent phone…
Very good service and excellent phone communication
22 febbraio 2026
Risposta di Traveasy
Dear Farid Ratni,
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Traveasy
Really smooth and saved me money.
15 luglio 2025
Risposta di Traveasy
Dear Aliya,
Thank you for letting the community know that you had a nice booking experience with Traveasy. This greatly boosted the morale of our sales team!
Warm Regards,
Traveasy
Much too stressful to recommend
Offered a keen price and took payment for it as I completed the booking form inside the 15 minutes allowed. After several hours I had not received my tickets so phoned them and found that the booking had not been honoured because they were unable to find the offered price anymore.
Tried to argue that this was commonplace with airline bookings......I have never experienced it in over 15 years of online booking with various providers. In the end they did honour the price although we had to accept a slightly different flight plan. Agents were genuinely helpful but the business model of this company is wrong.
All in all much too stressful....I doubt I will use again.
12 febbraio 2026
Risposta di Traveasy
Dear Andy,
Thank you for your feedback. We would like to clarify that the original flight you selected was unavailable as the airline closed the inventory prior to ticket issuance. This was a live availability issue and not a pricing withdrawal on our part. We promptly offered the next available return option at the same agreed fare and communicated this to you via email. There was no sales push or pressure involved from our side. Our representative followed up twice only because there was a delay in receiving your response, and the remaining seats were limited and subject to closure by the airline. Ultimately, we honoured the original fare and successfully secured an alternative return flight option for you. We appreciate your understanding in this matter.
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