I contacted Transunion after discovering I've been a victim of identity fraud. I raised several disputes and they acted very swiftly and efficiently. Everyday that I receive updates from them helps le... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Unknown searches on my credit history but trying to query them a nightmare. They ask ridiculous questions for example the overdraft available in January 2026 in a bank account opened in 2006!!
If I could give zero I would. Basically my council took me off the electoral Register by mistake (I should be registered from early 2000s) and they admitted this, so my credit score went down and wh... Leggi di più
L'azienda ha risposto
I was happy with the service got my response on time since I requested for my notice of correction to be added on my report. thank you for the service even though the procedure for the notification ta... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
Informazioni di contatto
One Park Lane, LS3 1EP, Leeds, Regno Unito
- 0330 024 7574
- consumer@transunion.co.uk
- transunion.co.uk
3,0
Nella media
582 recensioni
Chiedi ai clienti di scrivere una recensione
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Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
This company is driving me insane
This company is driving me insane. They say I don't have a credit card when I do - I got the credit card 6 months ago now in order to improve my score, but my report still says I don't have one. When I try to dispute the incorrect information, I just get pointless rambling replies telling me things like how to check my credit report or that accounts less than 8 weeks old may not show up - absolutely nothing relevant to the dispute I raised. I assume they're written by AI, which feels like a massive F you to consumers with a genuine issue they need to resolve. This back and forth has been going on for weeks now and is a colossal waste of my time. Transunion are the credit reporting agency used by my mortgage provider and I need their information to be accurate. Awful company.
22 giugno 2026
Non scritta su invito
Risposta di TransUnion UK
Hi
Thank you for your feedback.
We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
I would like to discuss this with you further.
Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and I'll be happy to look into this with you directly.
Thank you
Victoria
Terrible
It feels like I'm talking to a robot on the email. Their website is confusing, and they didn't even answer my question why my credit score went down so much, as well as giving me a non-answer.
I would give a zero
22 giugno 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Adam,
Thank you for your feedback.
We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
I would like to discuss this with you further.
Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and I'll be happy to look into this with you directly.
Thank you
Victoria
ONLY USELESS AI BOTS WHERE HUMAN SUPPORT IS NEEDED
I have only given 1 star because there is no means on Trust Pilot to give minus 1 star. I have tried for weeks/months to have simple updates on my credit report done, in respect of multiple settled accounts. I have had the companies involved issue me correspondence to send to TransUnion and I have had those companies contact TransUnion directly to confirm the account settlements, and they have verified to me that they have contacted TransUnion to request that that he relevant adjustments be made multiple times. I have send more than 25 emails, with all conclusive documents, but generic AI responses are all that I have had. There is no phone contact and no means to contact any human for assistance. Credit agencies can have a massively adverse influence on human peoples lives. Their service cannot be left to AI bots. This is unacceptable, immoral and disgraceful..
18 giugno 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Terry,
Thank you for your feedback.
We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
I would like to discuss this with you further.
Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and I'll be happy to look into this with you directly.
Thank you
Victoria
Fantastic
Fantastic, I had some issues with my credit file and they investigated it and resolved it in less than 5 days. Great communication 10/10
10 giugno 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Ronnie,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
It was very efficient
It was very efficient, understanding and helpful. Procedure to follow was sent easy to understand.
18 giugno 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Mary,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Security Password
I cant do a credit lock as I have a free account but I needed a security password as my data had been breached. Customer Services communicated well with me and applied the appropriate password so no-one can request my details for a hard check without it, which scammers might do for identity theft, mortgage etc. Very comforting.
9 giugno 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Christina,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Useless and stupid
What a lousy service. Raise a dispute, empty, raise a dispute, empty, raise a dispute, empty.
13 giugno 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Li,
Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
We’d like to discuss this with you further. Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and we’ll be happy to look into this with you directly.
Thank you
Victoria
This was a free service
This was a free service. I had a querie in as why my credit card company had cut my credit drastically. I was asked to contact this company, the call handler was very good. They sent me a link to check my credit status(still free). I found out the problem and have raised an issue and this has a 28 day investigation. You get to see if anything is wrong in your credit history and any application you are unsure of(fraud), etc etc. Full marks.
12 giugno 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Hugh,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Time
Time - you do checks every 7 days but do not update information you hold. Takes weeks to update the information you have, whilst people are unable to use their credit rating promptly an fairly!
5 giugno 2026
Risposta di TransUnion UK
Hi Lena,
Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
We’d like to discuss this with you further. Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and we’ll be happy to look into this with you directly.
Thank you
Victoria
Risposta di TransUnion UK
Hi Igor,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Had a issue with a past financial…
Had a issue with a past financial associate that I was no longer associated with and needed them removed from my file this was all sorted for me with out any issues
4 giugno 2026
Risposta di TransUnion UK
Hi Christopher,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Helpful service
4 giugno 2026
Risposta di TransUnion UK
Hi Catherine,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Efficient and helpful response.
Lindiwe at Consumer Services dealt with my request very efficiently and promptly. Lindiwe gave clear and helpful information and my request was resolved very quickly.
10 giugno 2026
Non scritta su invito
Risposta di TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Was straight to the point
10 giugno 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Ali,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Risposta di TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
I contacted TransUnion about a dispute would recommend
I contacted TransUnion because a company did a credit check on my card, I had no dealing with the company only to get a quote for car insurance which decided not to use.
TransUnion investigated my issue and kept me informed all the way, my dispute was agreed and taken off my credit report.
I would recommend Trans Union to anyone with a with a company.
28 maggio 2026
Risposta di TransUnion UK
Hi Diane,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Risposta di TransUnion UK
Hi Jessica,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Resolved my issue quickly and without…
Resolved my issue quickly and without chasing for additional information
5 giugno 2026
Risposta di TransUnion UK
Hi Joanne
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Very nice customer service and great…
Very nice customer service and great suggestions.
4 giugno 2026
Risposta di TransUnion UK
Hi Annie,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Succsessful Challenge to Wrong Detail
You checked my submission and very quickly confirmed my challenge was correct. Promptly removing the detail to my satisfaction
4 giugno 2026
Risposta di TransUnion UK
Hi Alan
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
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