I contacted Transunion after discovering I've been a victim of identity fraud. I raised several disputes and they acted very swiftly and efficiently. Everyday that I receive updates from them helps le... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Unknown searches on my credit history but trying to query them a nightmare. They ask ridiculous questions for example the overdraft available in January 2026 in a bank account opened in 2006!!
If I could give zero I would. Basically my council took me off the electoral Register by mistake (I should be registered from early 2000s) and they admitted this, so my credit score went down and wh... Leggi di più
L'azienda ha risposto
I was happy with the service got my response on time since I requested for my notice of correction to be added on my report. thank you for the service even though the procedure for the notification ta... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
Informazioni di contatto
One Park Lane, LS3 1EP, Leeds, Regno Unito
- 0330 024 7574
- consumer@transunion.co.uk
- transunion.co.uk
3,0
Nella media
582 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The person I spoke to spoke clearly
The person I spoke to spoke clearly, helping me to understand the process, and my issues were quickly and efficiently dealt with.
26 maggio 2026
Risposta di TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Having completed my dispute the hard…
Having completed my dispute the hard search was swiftly deleted from my credit reference. Great job.
26 maggio 2026
Risposta di TransUnion UK
Hi Michael,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Very prompt response.
22 maggio 2026
Risposta di TransUnion UK
Hi Mr Clark,,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
So efficient and effective thanks
22 maggio 2026
Risposta di TransUnion UK
Hi Paul,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Risposta di TransUnion UK
Hi Anna,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Great experience and helpful advice.
21 maggio 2026
Risposta di TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Greatly timed emails
21 maggio 2026
Risposta di TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Very quick and helpful thankyou
21 maggio 2026
Risposta di TransUnion UK
Hi,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
I am giving a 2-star review because…
I am giving a 2-star review because TransUnion’s standard dispute process is completely broken, inaccessible, and lazy. It literally took a phone call and a formal complaint from me to force them to look at my emails and paperwork properly.
When I submitted my dispute via email, everything was laid out perfectly—my name, address, and all required proof. Despite having all the facts on day one, it took a ridiculous 3 to 4 days just to get an initial email response, followed by another 5 days of being dragged through a repetitive email loop. As someone with dyslexia, being forced into an endless maze of written emails because staff were too lazy to look at the evidence was incredibly stressful and entirely unnecessary. They just sit on information and reply with standard email templates.
The Failure: All evidence was provided upfront via email, yet it was ignored for nearly 10 days while I was passed around in back-and-forth email loops.
The Turning Point: Nothing moved until I stepped up the pressure, called them, and filed a formal complaint. Only then did they finally initiate a proper investigation.
The Only Saving Grace: Once the formal complaint forced a real human being to actually look at the records, the dispute was settled correctly.
I am glad the matter is finally resolved, but no customer should have to lodge a formal grievance just to get basic service. TransUnion needs to stop hiding behind slow, automated email loops and fix their broken system.
21 maggio 2026
Risposta di TransUnion UK
Hi Mr Watson,
Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
We’d like to discuss this with you further. Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and we’ll be happy to look into this with you directly.
Thank you
Victoria
Great communication
21 maggio 2026
Risposta di TransUnion UK
Hi,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Good communication
21 maggio 2026
Risposta di TransUnion UK
Hi Mrs Walsh,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Staff were quite helpful.
20 maggio 2026
Risposta di TransUnion UK
Hi Mutai,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Easy to apply for
Easy to apply for, response very weak and not giving enough information.
20 maggio 2026
Risposta di TransUnion UK
Hi
Thank you for your feedback.
We’d really value the opportunity to look into this further and better understand what information you felt was missing.
Please feel free to contact us at ukconsumer@transunion.com with the subject line 'TrustPilot'.
We’ll be happy to review your experience and use your feedback to improve our communications going forward.
Thanks
Victoria
Identity fraud
I am the victim of identity fraud and Transunion have been very helpful with advice and action on my behalf.
20 maggio 2026
Risposta di TransUnion UK
Hi Peter,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Risposta di TransUnion UK
Hi Amy,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Highly recommend
Sorted my issues promptly and efficiently. Highly recommended.
Very communative and was kept in the loop throughout the process.
19 maggio 2026
Risposta di TransUnion UK
Hi Jonathan,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Raised a dispute on my credit file
Raised a dispute on my credit file. Emailed directly as could not find any missed payments on the file. Quick replying advising who had reported this. Emailed back advising it was not accurate. They raised a dispute and I got a reply within about 10 days saying it had been successful and would come off my credit file. Really pleased with the quick response and resolve to my issues.
11 maggio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Claire,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
The call was attended to quickly
The call was attended to quickly, and matters were addressed swiftly. Much appreciated.
12 maggio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Uzzam,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Proven inaccurate records
Proven inaccurate records
I’ve discovered over 25 soft searches by this mobsfrom my bank , thanks,
All related to organisations I’ve never had links with , so from that I’m entitled to assume they’re a bunch of chancers potentially destroying life’s of those less fortunate than I am their key any talent is selling their services to organisations more inept than themselves 🤪
12 maggio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi David,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Risposta di TransUnion UK
Hi Muhammad,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.