Traditional Beams Recensioni 

304
•
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

Good follow up and customer service. There were some issues with the oak mantel we ordered being damaged during delivery, on 2 occasions. We would not recommend DX deliveries. Once Catherine and Car... Leggi di più

Valutata 5 stelle su 5

Perfect from start to finish.. I couldn’t be happier with the beam for my fireplace.. it looks so good now that it is in place.. .. it is excellent quality.. Easy ordering and detailed deliver... Leggi di più

Valutata 5 stelle su 5

The ordering process was easy. You can call and speak to a member of staff to give instructions about custom sizing. The solid oak shelves were of good quality. Communication was good throughout. We a... Leggi di più

Valutata 5 stelle su 5

We ordered a 6ft oak beam for our new kitchen based on the various pictures available on the Traditional Beams website. The beam delivered was absolutely beautiful and far surpassed our exp... Leggi di più

Dettagli dell'azienda

  1. Fabbricante di caminetti
  2. anche in
  3. Mobiliere
  4. Mobilificio
  5. Negozio di articoli per il rinnovamento della casa
  6. Negozio di caminetti
  7. Negozio di mobili

Scritti dall'azienda

The UK's Leading supplier for fully finished fireplace beams and more. Helping home owners dreams become a reality through our unique range of handcrafted timber products.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

304 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(304)

84 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Absolutely beautiful oak mantle

Absolutely beautiful oak mantle. I purchase 2. So pleased with them. Solid, heavy and excellent quality with easy fix attachments/screws. Prompt delivery also. Can't wait to get them fitted. I ordered 1 for above bedroom window to attach curtain pole and a larger one for over range cooker.

31 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

My first time purchase.

My first time purchasing from Traditional beams and I would definitely use them again. Absolutely beautiful beam- excellent quality, beautiful colour and quick delivery. I did have a few problems with the courier but this wasn't TBs fault. But when the problem was raised Catherine replied promptly and was willing to help. I would recommend anyone to but from here and support this business as I found my experience excellent and amazing value for money.

7 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Would 100% repurchase & recommend!

I’ve had a great experience when purchasing from Traditional Beams! After reviewing a couple websites to purchase from, we decided to go with Cathrine at Traditional Beams as she was extremely helpful and very attentive in helping me decide which beam would best fit my style. Delivery came within the time frame given and we’ve had so many compliments on how stunning our beam is! Can’t recommend enough!

4 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

The briquettes arrived on the day stated. They look good, and I am especially impressed with the packing method. They were delivered on a pallet and weatherproofed, with a notice to the delivery company on the bag telling them to avoid getting the contents wet, which was a pleasant surprise. I am more used to seeing these types of bags just open, and lifted off by a hoist by their handles. Thanks again for your help in this order, I will definitely recommend your company if I hear of anybody looking for Briquettes

29 luglio 2024
Valutata 5 stelle su 5

Perfect

The beam was exactly as advertised and it came quickly. It’s looks great and it’s solid just as we wanted.

24 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great service

Great service, use to use, item as described. Highly recommend and would use again! The beam was beautiful

4 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Pure extortion

Pure extortion.
Items arrived completely incorrect spect to what we ordered and are frankly very expensive sub par products anyway.
Shop elsewhere…
Cheap materials dressed up as boogie,boutique high end exquisite design… pure hipster hype don’t fall for it!!!
Order number 25217 before they try and discredit this as a non-genuine review..!!

1 luglio 2024
Non scritta su invito
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Risposta di Traditional Beams

Hi Edd,

I'm sorry to hear you have had a negative experience with us. I've read through all of the emails between you and Customer Services and I can't see any mention of the issues you have outlined in your review.

Unfortunately you ordered the wrong size by mistake. After requesting to return the order, Customer Services responded in a timely manner and advised how to proceed with the return.

Regrettably we didn't receive the return back to us within our 30 day return period therefore the order could no longer be returned for a refund.

I can see Customer Services offered to exchange the order for you as a goodwill gesture. However this offer wasn't acceptable to you.

I'm sorry that the end result has left you feeling like you had no other choice than to leave us a negative review.

If you would like to discuss the matter further please don't hesitate to contact me at info@traditionalbeams.com / 01287236623.

Many thanks
David

Valutata 5 stelle su 5

Table, benches and shelves

I ordered a table, benches and a number of shelves, some of which were provided in customs sizes. Everything I received was fantastic and far exceeded my expectations. Catherine in their customer service team was also very friendly and helpful in dealing with my many questions. I would highly recommend!

28 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Fantastic company

Fantastic customer service answered all my emails with excellent advice , absolutely love my oak mantle with corbals,great workmanship ,well packed and everything needed to put it up ,Hardwear that is.... ,my mantle is beautiful ,solid oak ,great price and looks really expensive , recommend this company 💯, thankyou ..

1 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

I have used Tradition Beams now for…

I have used Tradition Beams now for various projects within my home and can I just say the customer service is amazing and the quality of the products is fantastic.

Would highly recommend this company for any type of woodwork project.

Thanks Traditional Beams. 🤙🏻

22 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great Quality

My 2nd beam from this firm and it’s fantastic. Quick delivery and exactly the size and specs I wanted. Better quality and cheaper than rivals. 5 Star

12 febbraio 2024
Non scritta su invito
Valutata 3 stelle su 5

Bad customer service. Good quality worktop but shelves overpriced.

Did not have a great experience even though the product is very nice. I had to re order part of my worktop and paid an additonal £500 as they dont take returns, the worktop was only 38mm rather than 40mm and was a smaller piece of wood than stated on website. Basically feel i got sent a piece of leftover wood from the stock room. I got a £50 refund which personally was an insult. The wood itself is lovely but i feel robbed of my 2mm which is now out of line with the rest of my kitchen. I also bought the bathroom wood shelves, don't do it, they are very expensive, definately not really worth it.

18 gennaio 2024
Non scritta su invito

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