Oakmantelsdirect Recensioni 

Unfortunately, my experience with Oak Mantels Direct has been extremely disappointing.

I placed my order on 4 October and was advised at the time that delivery would be within 10 working days. When I had received neither the mantel nor any meaningful update, I had to chase the company myself.

I was eventually told there had been staff sickness and other delays and that my order would be dispatched before the weekend. When the mantel finally arrived, after I had already waited considerably longer than the advertised delivery period, it was badly damaged.

I immediately contacted Oak Mantels Direct, provided photographs of the damage and asked for the mantel to be collected and refunded. A collection was arranged, but when I subsequently asked for confirmation that I would receive a full refund, the response I received was simply:

“Yes but not until it's returned”

What has disappointed me almost as much as the delays and damaged product is the complete lack of customer care throughout the experience. At no point have I received an apology for the mantel arriving damaged or for the inconvenience caused.

Problems can happen with any order. What distinguishes a good company is how those problems are dealt with. In this case, I found the communication poor and the response to a clearly unhappy customer remarkably dismissive.

After waiting weeks, chasing the order, receiving a damaged product and then having to arrange its return, even a simple apology would have gone some way towards improving the situation.

Unfortunately, based on my experience, I could not recommend Oak Mantels Direct and I will now be buying my mantel elsewhere.

AVOID AT ALL COSTS
I wish we had checked this company in more detail before purchasing from them.
Our mantel was late and there was no communication at all until we chased for a date. We were promised next day delivery but didn't receive the promised tracking number. We emailed again for an update and received a call from the most rude and unpleasant person we have ever experienced. He said he didn't like our attitude and then made an extremely offensive sexual remark.
In all my experiences I have never known. I have researched intending to complain to the MD but, having read other reviews I suspect it was him we spoke to, which explains a lot.
He obviously doesn't care at all about his customers or his company's reputation so we certainly won't be bothering him again with our custom.

Ordered a mantel, paid and was told it would be delivered within ten days. It wasn't so contacted them via email for an update.
Was told it would be towards the middle or end of the next week. This didn't happen.
Emailed again and several days later, received an email saying it was being picked up at 4pm that day and would receive a tracking number.
Didn't receive a tracking number or any email so sent one to them asking if I should cancel my order and buy elsewhere but heard nothing.
Sent another email asking where it was.
I then received a phone call from oak mantel's direct saying it would be delivered today and they had sent an email to tell me this, which they hadn't.
The way I was spoken to was unbelievable. The awful lout on the phone said did I want him to come round, hold my hand and 'nosh' me off while I waited!
What a disgusting individual!
With service like that, I would avoid dealing this company at all costs. I will be taking this further.

Easy ordering and rapid turnaround. Great quality for the price.

If I could give zero stars, I would.

I purchased an oak beam from this company which arrived with a significant split. Naturally, I contacted them hoping to resolve the issue reasonably and professionally. Unfortunately, what followed was some of the most dismissive, condescending and downright rude customer service I have ever experienced.

My initial email was met with what appeared to be an automated AI response, followed by an extremely abrupt reply from the company.

I decided to telephone the following day, hoping an actual conversation might lead to a reasonable resolution. How wrong I was!

The ‘gentleman’ I spoke to was unbelievably condescending, repeatedly talking down to me and even making the astonishing comment, “It’s not nice speaking to someone with authority, is it?”

Quite frankly, an appalling way to speak to any customer, let alone a woman simply trying to resolve an issue with a product she has paid for.

What makes this experience even more frustrating is that I wasn’t asking for anything unreasonable. I genuinely wanted to work with the company to find a solution. I would have happily returned the beam at my own expense if they had agreed to provide a replacement without significant splits. I wasn’t looking for an argument, just a product I was happy with and a little basic customer care.

Instead, I was met with arrogance, hostility and a complete unwillingness to engage constructively.

To make matters worse, despite verbally promising a refund, the company subsequently ignored my communications, including repeated requests for written confirmation that the refund would be processed.

It is genuinely baffling that a business can show such little regard for its customers, its reputation or even the most basic standards of professionalism. Their responses to negative reviews only prove this further.

A business should value its customers, not belittle them for raising legitimate concerns.

I rarely feel compelled to leave such a negative review, but this experience has been thoroughly disappointing from start to finish.

Avoid at all costs. There are plenty of businesses out there that actually appreciate their customers and deserve your money.

Extremely disappointing experience – slow delivery, poorly wrapped resulting in damage, missing items, poor communication and customer service ••AVOID••

I rarely leave negative reviews, but my experience with Oak Mantels Direct has been extremely disappointing from start to finish.

I ordered a solid oak fireplace mantel on 18 September, with delivery advertised within 15 working days. Despite repeatedly chasing, the order arrived significantly later than promised, forcing me to rearrange my installers.

When the mantel finally arrived, one corner was damaged and the essential fixing kit was missing, meaning I couldn’t proceed with the installation.

I contacted the company to explain the issues and ask how they intended to resolve them.

The response from Luke was particularly disappointing.

Rather than offering any apology for the delays, damage or missing components, I was simply given two options: return the mantel for a refund or accept a repair kit and the correct fixings.

His response ended with the rather blunt statement: “Compensation is not an option.”

To be clear, I wasn’t expecting financial compensation, but after the inconvenience caused, a simple apology and some understanding would have gone a long way.

I reluctantly agreed to keep the mantel and requested the missing fixings and repair kit due to my deadline for the project.

Unfortunately, even these weren’t dispatched as promised, and I had to chase the company yet again before the fixing kit were finally sent - the promised repair kit was never sent!

What should have been a straightforward purchase turned into an unnecessarily frustrating experience.

Delays and mistakes can happen, but it’s how a business handles them that really matters.

In this case, the lack of accountability, poor communication and complete absence of an apology were particularly disappointing and simply unacceptable.

Based on my experience, I cannot recommend Oak Mantels Direct and would advise others to avoid.

Really good work. Ordered a 2m mantel with matching corbels and they had it ready for collection the next day

Terrible service ordered a mantel and the delivery was 30 days! They had said they had quality issues with a supplier then when I did receive the mantel it was not what I was led to believe I was buying from the website. When I asked for a refund I was told I could but I had to pay the return! I was also threatened with if you contact your bank for a recall of payment they would win. I’m so dissatisfied and disappointed that I did not check the reviews before as it seems many are unhappy with the product. Rustic is not what I received. Smooth timber waxed in an orange is what I received. I would avoid this company

Terrible service from Oak Mantels. My order took 30 days to arrive, I was misled about delivery dates, and the final product isn’t even good quality. Customer service was useless and didn’t offer any goodwill for the delay. Save yourself the hassle and stay away.

I had already purchased an oak mantel from another company which i loved but then wanted another for another room. Oak Mantels Direct were advertising 10 working days for delivery so I placed a order for a 6 x 4 oak mantel. After 10 days and no delivery i called them. A woman told me it would be the following week. I commented that an email advising this would have been nice. She said it must have been missed. Another week an no delivery, no email. I wrote to them on every social media and no reply. Ive since asked for a refund. I can see they do this regularly Terrible customer service.