***Mise-a-jour: Trade Secrets a réglé ce fâcheux incident de façon professionnelle, en communiquant rapidement avec moi*** (J' ai reçu ma commande de shampoings 9 jours plus tard et plusieurs pots n'... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Excellent customer service (and great sale prices). CS reached out via email when there was minor confusion about an order, all quickly resolved. Very impressed.
L'azienda ha risposto
I went in for hair colouring and was talked into getting balayage—big mistake. My hair is now completely damaged. Whatever products they used were clearly low quality, because after every wash my h... Leggi di più
L'azienda ha risposto
Just received the product after waiting 10 days from placing it. Customer service reached out to me to apologize for the delay. Looking forward to trying the product.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di prodotti per capelli
- Fornitore di prodotti di bellezza
- Negozio di prodotti di bellezza
- Negozio di cosmetici
Scritti dall'azienda
Shop hundreds of top salon brands trusted by professionals. From hair care, nails, and skincare to cosmetics, false lashes, and human hair extensions — we carry only the best. At Trade Secrets, you'll find iconic names like OPI, Milk_Shake, BaBylissPRO, Moroccanoil, Redken, AG Hair, and many more. Every product we offer is backed by quality and guaranteed warranties. Trade Secrets is your one-stop beauty destination for salon-grade excellence.
Informazioni di contatto
Canada
- tradesecrets.ca
Great deals on selected products.
4,2
Molto buono
215 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Found the product I was looking for +…
Found the product I was looking for + fast, free shipping. Great experience. Thank you!
15 agosto 2025
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
I sent an email prior to this
I sent an email showing that only 1 of my 2 products arrived and I have heard NOTHING back from you at all. Not very good service for sure - luckily the Post Office found the missed product and called me. However, I am extremely disappointed in your lack on acknowledgment of my email. I sent pictures but can’t add them to this.
21 agosto 2025
Risposta di Trade Secrets
Hi Peri, we really apologise for the inconvenience this has caused. It was our genuine mistake that we might have skipped the email or to give instructions to our warehouse team We would like to offer you 15% off on your next purchase, please accept our apologies.
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Shipping was a real hassle
Shipping was a real hassle. It took 3 phone calls to the shipper over 3 days plus updating the shipping instructions to get them to understand on the phone that no signature was needed. Finally got the driver to agree to leave the package. Said he would leave it. Got home and it was not there. 30 minutes later a different guy showed up with it and insisted on a signature.
Honestly it was not worth all of that .
15 agosto 2025
Risposta di Trade Secrets
Hello Melanie We really apologise that you had to go through this. The order exceeded a specific amount, and we imposed a signature requirement during shipment for security reasons to make sure the box doesn't get misplaced or the delivery goes missing. We'll make sure not to include this security precaution in future shipments to you, and I'll also add it to your account. I apologise for any inconvenience this has caused. We would like to offer you 15% off on your next purchase, please accept our apologies.
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order.
Quick and easy
I found what I wanted quickly and easily. Ordering was simple and delivery was fast and efficient.
12 luglio 2025
Non scritta su invito
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order.
Amazing experience
Easy to order, fast delivery and amazing job keeping me updated with my delivery. Trade secrets also has one of the best customer service.
2 luglio 2025
Non scritta su invito
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. We would need the order reference for that, if you could email that to info@gsbeauty.ca
Prompt and efficient delivery with…
Prompt and efficient delivery with regular updates.
5 luglio 2025
Non scritta su invito
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order.
Excellent prices and variety of products
Prompt service. Excellent prices. Great variety of products. Something for everyone
1 luglio 2025
Non scritta su invito
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order.
Maryam the manager and Monica provided…
Maryam the manager and Monica provided excellent service and I left feeling very pleased. Would give them 10 stars if I could!
I would recommend them for anyone very trustworthy people.
23 giugno 2025
Non scritta su invito
Not happy
I think I received about 10 notifications about this delivery, many that were contradicting, many that were untrue. I was told a delivery attempt was made which was not true as I was home the whole day. It took many more days than previous deliveries from the same company. All in all not a great experience.
30 maggio 2025
Non scritta su invito
Risposta di Trade Secrets
Thanks for your message. We are sorry to hear about the trouble with your delivery. Could you please send us your order reference number? We’ll look into this right away and do our best to sort it out.
Rida
Rida, she's really nice. I recommend her whoever wants to get a haircut with everything. She is very friendly.
14 maggio 2025
Non scritta su invito
SCAM
Placed a order more than a week ago and still never received a email that my order has been shipped emailed them and still no response. Really wish I read these other reviews before I have ordered. Seems like a scam not sure where to go from here. DO NOT ORDER FROM THEM
10 aprile 2025
Non scritta su invito
Risposta di Trade Secrets
We're truly sorry to hear about your experience and the delay in communication. This is absolutely not the level of service we aim to provide. Please know that we are not a scam — we’re a legitimate business and take all orders seriously.
We’d like to resolve this for you as quickly as possible. If you haven’t received a response yet, please email us again at info@tradesecrets.ca with your order number, and we’ll prioritize your request.
Thank you for bringing this to our attention — your feedback helps us do better.
Trade Secrets Team
une compagnie avec un très mauvais…
une compagnie avec un très mauvais service pas loin de la fraude. J'ai commandé 2 produits j'ai reçus les mauvais produits que j'ai retournés j'ai mon numéro de repérage de poste canada, trade secrets disent qu'ils n'ont jamais rien reçu. J'ai demandé un remboursement après 2 mois j'obtiens une réponse d'eux ils acceptent de remboursé (car eux ont reçu un remboursement de poste canada) mais ils ne m'ont jamais remboursé. je crois que c'est frauduleux
ATTENTION À CETTE COMPAGNIE !!!
4 aprile 2025
Non scritta su invito
Risposta di Trade Secrets
Nous sommes sincèrement désolés pour cette mauvaise expérience. Ce genre de situation est très préoccupant pour nous et ne reflète pas les standards de service que nous souhaitons offrir.
Nous comprenons parfaitement votre frustration concernant les produits erronés et le retour. Si vous avez un numéro de suivi confirmant que le colis nous est bien parvenu, nous voulons absolument faire le nécessaire. Veuillez nous contacter à nouveau à info@tradesecrets.ca avec les détails de votre commande et le numéro de suivi. Nous allons revoir votre dossier immédiatement pour résoudre cela correctement.
Merci de nous avoir alertés — votre message est pris au sérieux.
– L’équipe Trade Secrets
I regularly visit Trade Secrets for all…
I regularly visit Trade Secrets for all my threading and hair services. Their services are exceptional, and the staff is very nice and considerate. Some of the girls talk less due to language barriers, but their service quality remains outstanding. I highly recommend this place.
1 febbraio 2025
Non scritta su invito
2 weeks ago No News
I ordered over 2 weeks ago, no news about shipping or anything I sent many emails without answer. Worst cs — DO NOT ORDER THERE
29 novembre 2024
Non scritta su invito
If zero star was an option
If zero star was an option, I would’ve rated this place zero stars. They have no customer service number in order for you to reach them to resolve the issue not only that the email that you sent you’ll never get a reply from them so you don’t know what’s going on when you gonna get your order and if there’s any issue. When you buy something online, it shouldn’t be this painful and it shouldn’t give you this kind of heartache and headache. People Do not take these reviews lightly because trade secrets it’s a very painful organization to buy from.
9 dicembre 2024
Non scritta su invito
I've been ordering from the online…
I've been ordering from the online store for years and they use to be great. Something has changed and they do not reply to emails when something goes wrong. They totally ignore you. Their prices are the same elsewhere, so you're better off going to another store that treats you better because you will NOT get any customer care.
25 settembre 2024
Non scritta su invito
I'll order again
Made my first purchase from Trade Secrets Canada, everything was quick or in a timely manner. The receipt and confirmation of the order, the delivery is when it was indicated and the product was well packaged. I highly recommend this company, and I will order again.
28 ottobre 2024
Non scritta su invito
Stay away from this terrible company
Stay away from this terrible company. Sales people don't explaining policies,only after when they are sold product...
They are blaim on covid-19. Right now already 2024. It's ridiculous and even funny. Just close this joint!
21 agosto 2024
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.