***Mise-a-jour: Trade Secrets a réglé ce fâcheux incident de façon professionnelle, en communiquant rapidement avec moi*** (J' ai reçu ma commande de shampoings 9 jours plus tard et plusieurs pots n'... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Excellent customer service (and great sale prices). CS reached out via email when there was minor confusion about an order, all quickly resolved. Very impressed.
L'azienda ha risposto
I went in for hair colouring and was talked into getting balayage—big mistake. My hair is now completely damaged. Whatever products they used were clearly low quality, because after every wash my h... Leggi di più
L'azienda ha risposto
Just received the product after waiting 10 days from placing it. Customer service reached out to me to apologize for the delay. Looking forward to trying the product.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di prodotti per capelli
- Fornitore di prodotti di bellezza
- Negozio di prodotti di bellezza
- Negozio di cosmetici
Scritti dall'azienda
Shop hundreds of top salon brands trusted by professionals. From hair care, nails, and skincare to cosmetics, false lashes, and human hair extensions — we carry only the best. At Trade Secrets, you'll find iconic names like OPI, Milk_Shake, BaBylissPRO, Moroccanoil, Redken, AG Hair, and many more. Every product we offer is backed by quality and guaranteed warranties. Trade Secrets is your one-stop beauty destination for salon-grade excellence.
Informazioni di contatto
Canada
- tradesecrets.ca
Great deals on selected products.
4,2
Molto buono
215 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent customer service good prices…
Excellent customer service good prices and fast shipping
3 settembre 2025
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Quality products
Quality products, fast shipping, reliable, will make future purchases, thank you!
29 agosto 2025
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Sometimes it takes too long for the…
Sometimes it takes too long for the purchase to be shipped, wish it happened by the next day the latest
30 agosto 2025
Risposta di Trade Secrets
We apologise for the inconvenience. We will take care of this in future. Due to our office being closed on long weekend, we weren't able to process the order. Please accept our apologies and give us a chance to improve, additionally we would like to offer you 15% off on your next purchase.
Great delivery.
30 agosto 2025
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Very disappointed on my last order
Very disappointed on my last order. I have called the customer service phone number twice ….cant get through and not returning calls after leaving two messages. May have to stop ordering from you on line.
30 agosto 2025
Risposta di Trade Secrets
We sincerely apologise for the inconvenience caused. We have sent you an email with further details and are actively working to resolve the issue as quickly as possible. Rest assured, we’re here for you and committed to ensuring everything is resolved to your satisfaction.
Bon service . C’est facile de commander
C’est facile de commander. Belle promotion sur les produits .Livraison gratuite .
Excellent service de livraison avec suivi du colis.
Merci
30 agosto 2025
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
The tax free event was misleading
The tax free event was misleading - I thought my Opi nail polish was on sale - so I bought 4- only to find out that the tax was added at the end. I would have waited for a future Opi promotion. Not impressed!
30 agosto 2025
Risposta di Trade Secrets
We’re sorry to hear that the “Tax-Free” event caused confusion. The promotion name was meant to highlight a store wide discount that equated to a tax-free savings, rather than the removal of actual tax at checkout. We understand how this may have been misleading, and we’ll absolutely take your comments into consideration to make future promotions clearer. Please accept our apologies and give us a chance to improve, additionally we would like to offer you 15% off on your next purchase.
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
I bought a hair dryer for my mother as…
I bought a hair dryer for my mother as a gift. I think she is going to really like it but will see her in a couple of weeks. The delivery was where there were issues. It took four attempts to get my package and even though after the first attempt when I thought I had made arrangements for them to leave the package at my door that did not happen. On the third attempt they said no one was home. I was at home sitting where I could see my front door. They never came. I called in and I was told they would come back and deliver it that day. They never came back. Finally on the next day and the fourth attempt I got the package. I wasted two days waiting on this package. Based on the delivery issues I will not be ordering again.
25 agosto 2025
Risposta di Trade Secrets
We are really sorry for the inconvenience. Please accept our apologies and give us a chance to improve, additionally we would like to offer you 15% off on your next purchase.
Always easy to order and delivered…
Always easy to order and delivered quickly - thank you!
24 agosto 2025
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Great Customer Service
I Wanted to Order ABBA Colour Protection Shampoo & Conditioner But By Mistake I Ordered Two Shampoos, When I Called there Office They Were Very Kind Enough to Change One Shampoo to Conditioner, This Has Increased My Faith in brand due to great customer service.. Keep up Good Work
23 agosto 2025
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Website is user friendly and free…
Website is user friendly and free shipping is a bonus. Order arrived quickly - the delivery service put the box exactly where we requested to have it put. Didn't just throw it at the door and take off.
13 agosto 2025
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Outstanding
Outstanding. Effortless UX, with straightforward purchasing. Packaged was delivered on time. Expectations well managed via courier tracking. Thank you!
21 agosto 2025
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Prompt service and easy on-line access!
2 agosto 2025
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Quality products at great prices
Product was exactly what I was looking for at a reasonable price, delivered quickly
27 agosto 2025
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
bon produit
Nous n'avons pas trouvé le produit que ma fille avait acheter en magasin mais nous avons trouvé un similaire. En fouillant j'ai aussi trouvé un shampooing et un revitalisant pour moi. J'ai hâte de voir les résultats
23 agosto 2025
Non scritta su invito
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
Excellent Service & Products
I recently ordered great quality shampoos and conditioners from Trade Secrets. The package was well packed and was shipped very quickly. Shipping was free and Trade Secrets enclosed two free gifts for me. I will definitely order from them again and highly recommend them!
13 agosto 2025
Risposta di Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase.
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