Most important to me any many customers the phone was answered after 8 minutes,compared to Lloyds car insurance 35 minutes on 2 separate occasions,will not be renewing with them . Documents sent sam... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I had difficulty printing off my insurance certificate and phoned up, your member of staff could not be more helpful she sent a PDF copy to my email address. The other documents are being sent to me... Leggi di più
Today, I needed some help to buy my car insurance and to understand what I am purchasing. I am grateful of the help I have received today. The person on the other side of the phone, was patient an... Leggi di più
All went well and price great but then after completion and trying to activate the portal it said 'something has gone wrong and call this number to continue', but I already got an email saying it was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
With a defaqto 5-star rating, drivers can enjoy one of the most comprehensive levels of cover available. Our insurance extends the Toyota experience to non-Toyota drivers too - for those who value quality and peace of mind. Full details of benefits and exclusions for each product are included in individual policy documents.
Informazioni di contatto
7th Floor, 52-56 Leadenhall Street, EC3A 2BJ, London, Regno Unito
- 0333 103 9950
- service@toyotamotorinsurance.co.uk
- toyotainsuranceservices.co.uk
4,6
Eccellente
4K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Dealt very quickly and swiftly
Dealt very quickly and swiftly. Staff were very polite and explanatory. Good advice.
25 luglio 2026
It is made so simple and felt there was…
It is made so simple and felt there was no pressure to buy. Have made a good choice and looking forward to not doing any more business with you???
1 agosto 2026
All went well and price great but then…
All went well and price great but then after completion and trying to activate the portal it said 'something has gone wrong and call this number to continue', but I already got an email saying it was accepted. Really confusing. Otherwise very good.
1 agosto 2026
Risposta di Car Insurance by Toyota Insurance Services
Good morning,
Thank you for your review, sorry to hear about the issues when trying to gain access to the portal. I have asked a member of the team to reach out to you for additional information so we can see if any further action is needed.
Kind regards,
Shaun
Michael was very helpful
Michael was very helpful, patient & explained everything thoroughly. Thank you.
31 luglio 2026
Very good service at Toyota
The sales executive at Rayleigh Toyota made everything very simple for me. She was very patient and highly professional. Very kind. She did her best to find the right car for me . I am pleased that I chose Toyota .
24 luglio 2026
So easy to do and so much cheaper then…
So easy to do and so much cheaper then the other companies. Well done Toyota
31 luglio 2026
Easy quote, but price changes if you refresh
Easy quote, easy payment - but the price of the quote did increase by £50 when I refreshed the page, which I was disappointed by - hence why I did not give 5 stars.
31 luglio 2026
Risposta di Car Insurance by Toyota Insurance Services
Good morning,
Thank you for your review, I am sorry to hear you are disatisifed with the price increase during your policy purchase with us. This could be for a number of reasons however, to assist you further I have asked a member of the team to reach out to you for additional information.
Kind regards,
Shaun
You can get 1 to 1 telephone help
Today, I needed some help to buy my car insurance and to understand what I am purchasing.
I am grateful of the help I have received today. The person on the other side of the phone, was patient and understanding. They answered all my queries, took their time to help me understand any policy jargons, policy terms and agreements. They explained simply what I did not understand. This reassured me that I am buying an insurance which is suitable for me. Not everyone wants to use the internet to purchase an insurance, some people likee what's to talk to person. And that's what I did and I received an excellent customer service.
31 luglio 2026
Difficulty paying for insurance online
I had great difficulty, actually taking out the insurance, my credit card was declined on a couple of occasions and I ended up having to speak to a customer services person on the phone.
I found the person difficult to understand as she was speaking too fast and running her words together. I had to keep asking her to repeat and I was not comfortable with this.
30 luglio 2026
Risposta di Car Insurance by Toyota Insurance Services
Good afternoon,
Thank you for your review and I am sorry if you have had a poor experience with our services.
When buying a policy, we would hope there would be no issues with this. However, if difficulty is encountered online our Customer Service Department are there to help.
As you have expressed dissatisfaction with the service received, I have passed your details onto our Complaints Team who will contact you in due course regarding this matter.
Kind regards,
Billy
Toyota Insurance Services
After a bit of to-ing and fro-ing
After a bit of to-ing and fro-ing, we eventually got everything sorted out.
30 luglio 2026
Questions were smooth
30 luglio 2026
Excellent service.
20 luglio 2026
We were quite disappointed about the…
We were quite disappointed about the tone used and approach taken for follow up questions in our policy. The company is quite aggressive
11 luglio 2026
Risposta di Car Insurance by Toyota Insurance Services
Good afternoon,
I am sorry to hear you have had a poor experience with our services. Thank you for leaving your review.
Our agents should remain polite and professional with customers when dealing with them via Live Chat or telephone. If this has not been the experience you have received, please accept my apologies.
I have passed your details onto our Complaints Team to contact you in relation to these concerns, and you will receive contact in due course.
Kind regards,
Billy
Toyota Insurance Services
It’s just straight forward love it
29 luglio 2026
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.