Touch Coffee Recensioni 

Mark helped me fix some issues with my machine today. He spent a long time with me on the phone while he explained needed to be done. He was very patient with me and did not want to end the call until we were sure that everything was correct. Mark was awesome, truly appreciated his help today!!

Just recently received the Premium Coffee Machine. Was abit apprehensive about starting and calibrating the machine since i did not want to do something wrong and cause any issue or damage to the machine.
Oleksandr from Touch Coffee Support was immensely knowledgeable and helpful. He took his time with his instructions and teachings which I was grateful for.
His experience was welcomed in setting my mind at ease. Oleksandr deserves a rating of 11+/10 for sure!

I really liked how Denis promptly replied to all my emails, and let me postpone the invoices, everything is going smoothly. The location manager needs to be available like Denis, on a call, but yeah, good research by them too.

All of the contact I have had so far has been great! Clear communication and no questions left unanswered. Looking forward to receiving my first machine!

I liked that in the beginning we got in touch with a couple of people who were easily accessible, and very helpful but as the process of purchase went on, things changed a bit.

Our "local manager" could not be texted or called on short notice only by scheduled web meetings. I feel that that approach is not helping someone in a new business adventure like we were.

The setting up of the machine in the beginning was also "sink or swim." The machine was delivered with a manual and we had to put it together on our own- we had to read, watch videos and then execute. We would have preferred an in person orientation or training, and for Touch to set up the machine.

After a few months the machine broke down and I needed real, on site support, and that was an impressive response and the warranty was honored no questions asked. The tech assigned was impressive and redeemed my experience.

Only time will tell if this service will continue well. That will determine if we invest in more machines or not.

Great Start with Touch Coffee. From First call of Introduction to First half payment, Akim has been very informative. All questions were answered in timely manner, he was responsive and provided all necessary information to make right decision. Very Excited to start my new venture with Touch Coffee and confident that further process will be very transparent and smooth.

It was easy installation process with the help of Mark. Mark was great, very professional and polite. Answer all the questions we have.
Thank you

As soon as I was connected to Oleksandr I was able to resolve all issues. He was knowledgeable and professional.
However, lack of direct phone number makes it very time consuming until you spend some time to reach real person and typing all issues on chatbox.

So far I got excellent responses for every queries. However, one point around delivery process in the contract though was cleared and explained very well yet there was no modification in the text was made in accordance to their explanation. Other than that I am satisfied with the touch Coffee team dealing.

Takes too long to get support

Комунікація та підтримка

Great organization however, I am disappointed that the actual unit only gets delivered to the front door of the facility its being placed. I was under the assumption and told that everything would be setup in the location destination that I had aquired.

I hesitated between leaving a 3- or 4-star review, but ultimately chose 3 stars because of several frustrations throughout the process.

The sales process was generally positive. We worked with a friendly representative who clearly explained the purchase process, provided timelines, and allowed us to negotiate parts of the agreement and the machine's price. Things did feel somewhat rushed due to an offer of 0% royalties if we signed before a certain date, but overall, we were satisfied with this stage.

The location search was by far the most difficult part. We were assigned a location manager, Rod, who was kind and helpful when available, although responses could sometimes take over a week. Most meetings consisted of reviewing locations we had researched ourselves, with relatively little assistance beyond approving or rejecting them and occasionally suggesting broad categories. This was disappointing, as we had expected more hands-on help based on what was presented during the sales process.

After months of searching, we were offered the option to purchase a secured location for $3,000. Given how long the process had taken and the stress involved, we agreed.

Our biggest frustration came with delivery. We received vague updates with no clear delivery date or information about where the machine was. Then, without warning, we were notified that it had shipped and would arrive the next business day. This gave us less than one business day to coordinate delivery, installation, and inform the location owner. We ultimately had to stop the delivery and reschedule it. Everything worked out, but the stress could have easily been avoided with better communication.

Setup was also lengthy and difficult, and because it occurred outside Touch Coffee's business hours, we couldn't get support when we encountered payment issues. This resulted in lost revenue and additional travel to the machine.

Since then, the machine has been running smoothly aside from a few minor hiccups. Our Customer Success Manager, Zarak, has been kind and patient, although we've experienced some communication delays. The support team, particularly Olexandr and Mark, has also been knowledgeable and reassuring. I do wish there were a live support option rather than relying primarily on email.

Overall, I wouldn't discourage someone from choosing Touch Coffee. The people we've dealt with genuinely seem to care about our success, but there are several areas where the process and communication need improvement. They appear to be a growing company, and hopefully these issues improve with time. Despite our frustrations, we're still planning to purchase a second machine and expect that experience to go more smoothly now that we know what to expect.

We were very excited to purchase a vending machine from Touch Coffee as during the sales process, it sounded like a great opportunity. Unfortunately, our experience after making the first payment was HORRIBLE and very different from what we expected.

The biggest issue throughout the entire process has been the delays, lack of communication, lack of support etc.

We were initially told that the process from the first payment until delivery of the machine would take approximately two months. In our case, it took around six months.

We were also told that we would receive regular updates and a tracking link for the machine's delivery. We never received the tracking information and had to repeatedly reach out ourselves just to get updates.

We were assigned a location manager who was supposed to help us with finding a location for the machine. However, in our experience, the support provided was useless. We were essentially left to do the location search ourselves, while the location manager mainly confirmed whether a location was available or already taken.

Communication with the Touch Coffee team has been another major issue. Our agreement states that we should receive a response within 72 hours. Unfortunately, there were multiple occasions where we waited weeks for a response and had to send repeated follow-ups before hearing back. Even when we did receive a response, it was sometimes vague or did not address all of the questions we had asked.

The delivery process was also frustrating. We were supposed to receive the machine within 30 days of making the second payment, but it arrived almost two months later, again without meaningful updates. We eventually received an email saying the machine would be delivered the following day. Because we had not received a tracking link or advance notice, we were not prepared for the delivery.

Since this was our first machine, we also contacted Touch Coffee for help arranging professional installation because we did not want to risk setting it up incorrectly. We needed a timely response because we had to coordinate with the carrier and potentially avoid storage or delayed-delivery charges. Unfortunately, we did not receive a response until several days later.

More recently, after we unloaded and installed the machine ourselves, we encountered a clogging issue. We contacted the support team for assistance, but after a week without a response, we ended up figuring out how to resolve the issue ourselves and lost that weeks earning potential which of course Touch Coffee doesn't take accountability of.

Based on our experience, we would NEVER recommend Touch Coffee to others unless the company significantly improves these things. Because lets be honest, anyone could just buy this Jetinno machine from China for less than half the price instead then. What's the point of going with Touch coffee?

Both Oleksandr & Mark are both super helpful in supporting us to set up our first machine. We really appreciate their patience and time! THANK YOU TOUCH COFFEE!

Very friendly staff and maintains high levels of professionalism.

Nickolai was awesome to chat to and was very professional in answering my questions

Been with Touch Coffee since the beginning of this year and absolutely love everything about the business. The team is really great at communication, and my experience has been great!

So far my experience with Touch coffee smart bar is going pretty good mainly because of Mark (one of the tech guys) who has taken time outside his working hours to assist me with any issue i've been having with the machine