Total Moving Solutions Recensioni 

559
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

Upon gathering a number of different quotes for a move from Netherlands back to the UK, myself and my partner settled on TMS. What a stroke of luck that turned out to be... Christian was assig... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Moved from London to Porto a month ago and contacted them. The price was competitive and TMS in general was amazing especially my move manager Scott was class and accommodated my every need even thoug... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Made my move to Scotland way easier. Everyone I encountered throughout the move have been very professional yet very friendly. Definitely a recommendation to anyone looking for a moving company.

L'azienda ha risposto

Valutata 5 stelle su 5

TMS have been fantastic. James, Christian and the whole removal team all provided superb service in their various roles. Quick communication in a friendly manner with impeccable attention to detail. I... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

Scritti dall'azienda

Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands. All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies. Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI). With the partnerships we have, we have the flexibility to overcome any issues which could arise, giving clients peace of mind and reassurance when booking with Total Moving Solutions.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

559 recensioni

5 stelle
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Solitamente risponde entro 48 ore

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4,8

Tutte le recensioni

(559)

74 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

My move to Portugal

Very helpful and professional kept me up to date with everything that was happening all the way through the move .

18 novembre 2024
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Risposta di Total Moving Solutions

Thank you for the great review, Geoffrey.

It was a pleasure to assist you with your removal to Portugal.

Wishing you all the very best and thank you for your business.

Many thanks,

James

Valutata 5 stelle su 5

Christian has 5 stars service

From the minute that Christian picked up the phone and explained the process and quote. Very reasonable price comparison to others companies. It took exactly a week from pick up to drop off at final destination. All process and service went so smoothly without any dodgy hidden fees. Christian, you are a super star and I hope you do have an amazing holiday in Tenerife :))

26 novembre 2024
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Risposta di Total Moving Solutions

Thanks for the great 5* review.

Christian will be thrilled to have received this when he returns from his well earned holiday.

I am pleased we were competitively priced for your removal and wanted to take the opportunity to thank you for your business.

Wishing you all the very best.

Many thanks,

James

Valutata 5 stelle su 5

Excellent service

Having a direct point of contact throughout the process was an absolute pleasure. Mike couldn’t have been more helpful: highly efficient, reliable and pleasant to deal with. Movers at both ends were polite and sensitive (clearing my mother’s house). Door to door in 6 days. Would recommend 100% - pricing was competitive too

25 novembre 2024
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Risposta di Total Moving Solutions

Thanks for the great review, Danielle.

Really pleased to hear you have been happy with the service provided and that your Move Manager, Mike, kept you updated throughout the removal process.

Wishing you all the very best in Dublin.

Many thanks,

James

Valutata 5 stelle su 5

Dealt with Mike and team, best experience

Dealt with Mike , who was an absolute pleasure to deal with, the rest of team James and Melissa were so helpful throughout the process. Such a lovely team and so very helpful and patient

8 novembre 2024
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Risposta di Total Moving Solutions

Thank you for the lovely review, Cait.

It was a pleasure to be able to assist you with your removal and I really appreciate your kind words about the service provided my myself and the team.

Wishing you all the very best for the future and thank you again for your business.

Many thanks,

James

Valutata 5 stelle su 5

Excellent company

Dealing with Christian from start to finish has been a very positive experience. He made the whole process very easy and kept me updated at every point. I would definitely recommend Total Moving Solutions. It was a big move from the UK to Northern Ireland and I would not hesitate to use them again. Thank you so much!

12 novembre 2024
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Risposta di Total Moving Solutions

Thank you for the great review, Lucy.

I am thrilled that you have found your removal with us to be stress free and that Christian your Move Manager has provided you with a positive experience.

Wishing you all the very best in Northern Ireland.

Should you require removal services in the future, please do not hesitate to contact us.

Many thanks,

James

Valutata 5 stelle su 5

I couldn't ask for a better removal…

I couldn't ask for a better removal service! Every single person working for this company is absolutely wonderful. From start to finish, they were not only professional but also incredibly kind. Their dedication and efficiency made the entire process seamless and stress-free. I highly recommend their services to anyone in need of a reliable and friendly removal company.

4 novembre 2024
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Risposta di Total Moving Solutions

Thank you for taking the time to leave a review, Stephen.
It is always so rewarding to hear how highly regarded myself and the team are from our customers.

I am pleased that your removal process has been a stress free one and really appreciate the recommendation.

Wishing you all the very best in Ireland.

Many thanks,

James

Valutata 5 stelle su 5

Guided help from beginning to end

I had to ship items from
My parents estate. It was not a pleasant task but honestly without Christian at Total Moving Solutions I don’t think I could have done it at all. Every step of the way he helped me, even for final delivery. The gentlemen who came to pack up the stuff were also wonderful. Thank you so much for making a difficult situation easier. Christian you are the best!

10 agosto 2024
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Risposta di Total Moving Solutions

Thanks for the great review, Leslie.

I have shared your kind words with Christian who was your Move Manager.

I am so glad you were happy with the service provided and that your removal was stress free.

Wishing you all the very best and thank you again for your business.

Many thanks,

James

Valutata 5 stelle su 5

Smooth, affordable, highly recommended!

Mike made the experience of moving from Ireland to England with very short notice as stress free as possible and at a very affordable price. The local partners who did the packing and moving were careful and through. An overall smooth, excellent moving experience.

18 settembre 2024
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Risposta di Total Moving Solutions

Thank you for the kind review, Mark.

I am pleased to hear that you have been happy with the service provided by Mike and that we were also competitive on price for your removal.

Wishing you all the very best for the future and should you require future removal services, please do get in touch.

Many thanks,

James

Valutata 1 stelle su 5

wrong cooperative

Review Total Moving Solutions (TMS)
14.08.2024 till 02.09.2024

Through a search on the internet I got in contact with Total Moving Solutions (TMS).
I was going to move from the UK To Germany.
They were the only company, who asked me to choose a total volume of my household, and that appealed to me, as I had measured everything, and it was different to how other companies did it.
Unfortunately TMS used a Dutch company, Schmidt Global Relocations (SGR), to actually perform the move - pick-up - storage (19 days) - delivery.
On delivery several items were missing. One of the Polish removers persuaded me to sign for the delivery, as he claimed I had eight weeks to complain. This was not true, as the time to complain later turned out to be only seven days.
Out of the 120 items, six were missing and three items totally ruined. How can so many items disappear, or is there something organized behind?
It was obvious that the removers’ handling of the goods was rather heavy-handed. Furniture was scraped, dented, and chipped. Several handles broken off the furniture. Items inside boxes were squashed and broken.
TMS had expected me to sit outside my entrance and note what was delivered. This I obviously did not do, and was later blamed for this. As I had done all the packing myself, they also blamed me for this, as I did not wish to pay extra for packing service.
In all fairness I should mention I was compensated some, however no money will replace special items of sentimental value.
Not a company I would recommend and especially not SGR.

2 settembre 2024
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Risposta di Total Moving Solutions

Thank you for the review, Ulrik.

I am sorry to you have not been satisfied with your removal with ourselves.

I wished to take the opportunity to highlight some key points here, if I may:

Our terms and conditions of insurance were shared with you at the booking point and outlines that in the event any claim arose, reporting for removals within Europe are to be made within 7 days of delivery.

Your insurance claim, as you declined extended insurance, was processed in line with our limited liability policy. I am shocked at the damages you are highlighting on this review, as your claim pay out was for 9 items, yet none of those items stated scratches, handles broken off, chips or dents. 2 out of the 9 were broken.

No blame has been passed to you for items being damaged. A client standard of packing in comparison to a professional removal companies, are always very different.

I am sorry you feel you would not recommend our company.

The service your received is far from our usual standard and I will be discussing the matter further with transport.

Wishing you all the best for the future.

Many thanks,

James

Valutata 5 stelle su 5

Excellent and clear communication

Excellent and clear communication, expert packaging, super quick transfer (from door to door 5 weeks!), all arrived in one piece, nice people, would recommend 10/10

23 ottobre 2024
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Risposta di Total Moving Solutions

Thanks for the great review, Barbara.

I am thrilled to hear how happy you have been with the service and really appreciate the recommendation.

Wishing you all the very best.

Many thanks,

James

Valutata 5 stelle su 5

Perfect service

My point of contact was Mike Godwin. The shortest way to describe him is that he is a professional gentleman. What he promised is exactly what we got - no hidden fees, no tricks, nothing! They offered the best price and the best service I could ask for in an intercontinental move. The way everything was packed, handled and delivered in the UK and Australia was very professional and beyond perfect.

I would definitely recommend to use TMS because it doesn't get any better than this. Thanks for the PERFECT service and professionalism.

18 ottobre 2024
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Risposta di Total Moving Solutions

Thank you for the great review, Seyed.

I am pleased to hear that Mike your Move Manager provided great customer service.

Thank you for the recommendation and wishing you all the very best in Australia.

Many thanks,

James

Valutata 5 stelle su 5

Christian was great throughout

Christian was great throughout, really attentive, informative, and did what he said he was going to do!
His partners collected the stuff on time, and then we got all our items when they said they were going to deliver, so can't fault at all :)

11 ottobre 2024
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Risposta di Total Moving Solutions

Thanks for the great review, David.

I have shared your kind words with Christian!

I am so pleased you have been happy with the service and wish you all the very best for the future.

Many thanks,

James

Valutata 4 stelle su 5

Overall it was a very smooth move.

Overall it was a very smooth move.
I really appreciated that all paperwork was organised by the company. The lads were extremely professional loading their truck and used ever square inch to fit everything within the booked cbm.
Time frame was as predicted and nothing was missing.
Queries during transport were dealt with immediately.

17 settembre 2024
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Risposta di Total Moving Solutions

Thank you for taking the time to leave a review, Susanne.

I am thrilled to hear you have been happy with your removal with ourselves.

Should you require future removal services, please do not hesitate to contact us.

Wishing you all the very best.

Many thanks,

James

Valutata 4 stelle su 5

Good job moving from London to Valencia

I would like to thank Total Moving Solutions, and particularly Chris and Melissa, for their time, hard work and efforts in helping me throughout my move from London to Valencia.

They gave me a very valuable help in organizing the move, preparing the needed paperwork to avoid issues with the Spanish customs, and managing the relationship with the removal firm and with the insurance company. I am also very happy with the timely, always kind, good-humoured and effective communications with their team (a crucial factor in making all this as efficient and painless as possible), and with the fact that costs were kept exactly as initially agreed, and overall fair and competitive vs. other transport firms/brokers. While requiring some flexibility on the client's side (I opted for a groupage service, though) for both collection and delivery dates, the removal happened within the agreed timeframe.

I am not giving them 5 out of 5 because my motorbike suffered some minor damages during the move (the rest of my things were moved without damages and all came to my apartment’s door the day we had agreed). Whilst the issue with my motorbike was satisfactorily resolved through the insurance coverage, and TMS helped decisively in smoothing things out with the insurance team, that would have been avoidable with better care by the transport firm’s side (which were however fair in recognizing the damages) and it implied some additional stress for me to solve things (i.e. bringing my motorbike to a garage, waiting for spare parts, dealing with the insurance etc).

All in all, I would recommend TMS for similar moves, and I would contact them again if I needed their services in the future.

27 luglio 2024
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Risposta di Total Moving Solutions

Thank you for the kind and comprehensive review, Alessandro.

I am really pleased you have been satisfied with your removal with us overall, however, I am of course sorry that there were some minor damages to your bike.

I understand Melissa was able to resolve the initial queries from our Insurers' to ensure the claim was processed correctly.

Wishing you all the very best for the future and please do not hesitate to contact us should you require removal services again.

Many thanks,

James

Valutata 5 stelle su 5

Used TMS when relocating from the UK to…

Used TMS when relocating from the UK to Ireland. Dealt with Christan who was very helpful and managed the whole process for us. Highly recommend.

23 settembre 2024
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Risposta di Total Moving Solutions

Thanks for the great review, Liam, and for the recommendation.

I am pleased we were able to assist you with your removal to Dublin.

Wishing you all the very best.

Many thanks,

James

Valutata 5 stelle su 5

Great service

I used TMS to ship my personal items from the UK to Australia when I relocated. I dealt with Jason. Throughout the entire transaction, he communicated incredibly well. A stressful inter-continental move made simpler by a company that knows what they're doing and actually seems to care about it's customers.

My items have recently arrived undamaged and carefully packed.

Great service from TMS and from Jason.

18 luglio 2024
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Risposta di Total Moving Solutions

Thanks for the great review, Cam.

I have shared your kind words with Jason who was your Move Manager.

I am really pleased that you have been happy with the service provided and appreciate you taking the time to leave a review.

Thank you again for your business and wishing you all the very best in Australia.

Many thanks,

James

Valutata 5 stelle su 5

Good communication and professional service

Good communication, efficient and value for money service

8 settembre 2024
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Risposta di Total Moving Solutions

Thank you for the 5* review, Olagoke.

I am pleased we were able to assist you with your removal from France to the UK.

Wishing you all the very best.

Many thanks,

James

Valutata 5 stelle su 5

We used TMS to move relocate to New…

We used TMS to move relocate to New Zealand and have had a first rate experience. Scott, Melissa and the Team were with us each step of the way, and able to flex to our arrangements as they changed in New Zealand. We had a few small breakages en route - nothing costly, and the insurance excess would have wiped out any recovery. So TMS offered a small in-house gesture of goodwill, which was a very decent touch at the end of an all-round excellent experience. We won't be using TMS again as we're definitely not moving to the other side of the world again (!) but would strongly recommend them.

14 giugno 2024
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Risposta di Total Moving Solutions

Thanks for the great review, Rob.

I am really pleased to hear you have been happy with our services and that we were able to assist with an in house goodwill for the breakages which arose.

Wishing you all the very best in New Zealand and thank you again for your business.

Many thanks,

James

Valutata 5 stelle su 5

Move from UK to New York

TMS made our move to New York from the UK so easy, Christian and the team where extremely responsive and helpful and the cost was very competitive! With so much to do as you can imagine with moving to another country, Christian and the team took the reigns with our furniture relocation and from collection to delivery in New York, I didn't have to worry about it, it was all done for us, even packing and unpacking at the other end, very professional, seamless service that I would highly recommend, we will be using TMS again when we return to the UK in 4/5 years time.

11 giugno 2024
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Risposta di Total Moving Solutions

Thank you for taking the time to leave a review, Simon, it is very much appreciated.

Always great to hear we have been competitive on price and that our customers are happy with the service provided.

Wishing you all the very best in New York and we look forward to assisting you again with your return removal.

Thank you for your business!

Many thanks,

James

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