Professional experience from start to finish,the work was completed to a high standard and I couldn't be happier. The Ironwood Stove is amazing too. James,Adam and Paul were great to deal with.
L'azienda ha risposto
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Scopri cosa dicono le persone
So happy with the replacement fire brick set for my Contura 51L logburner and leather gauntlets. What a game changer they are! Absolutely love them. Can't believe I've been making do with old tea towe... Leggi di più
Guys at Top Stack very knowledgeable and helpful. Reserved a Contura wood burner back in May 23 for a small deposit as we were in the process of buying a house in the forest. Finally moved at the e... Leggi di più
L'azienda ha risposto
Genuine Hwam wood burning stove products at the most competitive prices I could find. Being able to choose your preferred delivery date was also helpful. The item was extremely well packaged to prev... Leggi di più
Dettagli dell'azienda
- Negozio di caminetti
- Caffè
- Fornitore di legna da ardere
- Negozio di barbecue
- Negozio di vasche idromassaggio
- Negozio di stufe a legna
Scritti dall'azienda
Here at Topstak you will find an unrivaled range of Chimneys, Wood burning Stoves, Kitchens, Range Cookers and Outdoor Cooking equipment. As the exclusive dealers in Cardiff, Swansea, Newport and South Wales for many of the leading makes of stoves, we...
Informazioni di contatto
Unit 42, Vale Business Park, CF71 7PF, Llandow, Regno Unito
- 01446771567
- info@topstak.co.uk
- topstak.co.uk
4,8
Eccellente
254 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great product at a competitive price
9 gennaio 2024
Risposta di Topstak
Hi Robert.
Thank you for leaving a review!
We always appreciate customer feedback to help us maintain and improve our services.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Best Regards
Kirsty @Topstak
Risposta di Topstak
Hi David.
Thank you for leaving a review!
We always appreciate customer feedback to help us maintain and improve our services.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Best Regards
Kirsty @Topstak
I ordered wood from Topstak
I ordered wood from topstak, it arrived promptly and the quality was exceptional, I’ll order again from them as they have very good customer service, excellent product and always on time.
5 gennaio 2024
Risposta di Topstak
Thank you for leaving your review Gina!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and keep warm!
Kind Regards
Kirsty
Excellent Service
This is my first time ordering logs from Topstak. They were helpful and informative from the offset. The delivery was straightforward and the driver left the logs exactly where I needed them to be with no problems. The price and the service means I will definitely being using the firm again
2 gennaio 2024
Risposta di Topstak
Hi Angharad.
Thank you for leaving a review!
We always appreciate customer feedback to help us maintain and improve our services.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Best Regards
Kirsty @Topstak
Highly recommend this company
As usual, always receive excellent kiln dried wood and related stove accessories from Topstak. Would highly recommend this independent company for fuel and their excellent range of stoves
4 dicembre 2023
Risposta di Topstak
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and keep warm!
Kind Regards
Kirsty
Great service
Helpful staff member when I rang up with a query and easy to use website. The parcel was dispatched quickly and delivery was prompt.
5 dicembre 2023
Risposta di Topstak
Hi Claire.
Thank you for leaving a review!
We always appreciate customer feedback to help us maintain and improve our services.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Best Regards
Kirsty @Topstak
Where is my product
5 dicembre 2023
Risposta di Topstak
Good afternoon Mr French,
Following on from our discussion yesterday, I am pleased to hear that you have received your order and that this review wasn't meant for us 😊
We would be very grateful if you could amend our review to reflect our service.
Many thanks and Merry Christmas
Kirsty
Good morning Mr French.
Having looked into this for you, I can see that your order was delivered via DHL on Wednesday 6th December 2023 at 11.20am.
I have taken a screen shot of the POD and emailed this over to you this morning.
Please feel free to contact us on 01446 771567 or reply to my email if you wish to discuss this further.
Many Thanks
Kirsty
Risposta di Topstak
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and keep warm!
Kind Regards
Kirsty
Easy to order and delivery good…
Easy to order the wood and the delivery person was very careful when he tipped it in our driveway.
1 dicembre 2023
Risposta di Topstak
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and keep warm!
Kind Regards
Kirsty
Risposta di Topstak
Hi Richard.
Thank you for leaving a review!
We always appreciate customer feedback to help us maintain and improve our services.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Best Regards
Kirsty @Topstak
Quality of logs excellent as usual
Quality of logs excellent as usual. The promised delivery date was missed, which was inconvenient. However, Topstak were very apologetic, and we did receive a small gift by way of recompense.
27 novembre 2023
Risposta di Topstak
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and keep warm!
Kind Regards
Kirsty
Risposta di Topstak
Hi Janet.
Thank you for leaving a review!
We always appreciate customer feedback to help us maintain and improve our services.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Best Regards
Kirsty @Topstak
Risposta di Topstak
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and keep warm!
Kind Regards
Kirsty
Just had a fireplace taken out
Just had a fireplace taken out, remodelled / rebuilt, new hearth, 3 new chimney pots and a Charnwood Aire5 installed all arranged and components sourced through Topstak. Great friendly and knowledgeable service from all the various guys at Topstak and an absolutely fantastic installation and professional service from James Jenkins and Adam, the end result looks amazing. Thankyou very much, recommend 100% and will be using you again.
4 dicembre 2023
Non scritta su invito
Risposta di Topstak
Thank you for taking the time to leave us this fantastic review.
We are so grateful for your feedback and that you are happy with the finished result!
Risposta di Topstak
Thank you for your 5 star review!
We are pleased to hear you were happy with your overall service from Topstak and always on hand should you need anything further.
Kirsty @Topstak
You delivered to my next door neighbour…
You delivered to my next door neighbour again and left the logs outside their garage
I asked you to phone me just prior to delivery to show you my garage but you ignored that
27 novembre 2023
Risposta di Topstak
Good morning Mrs Clark.
I sincerely apologise for the error in your firewood delivery, this is certainly not the experience we expect our customers to receive.
Further to our conversation this morning, we have noted clear delivery instructions for our driver on your next order with ourselves and as agreed would like to offer you a discount on your next order as an apology for the inconvenience caused.
Kind regards
Kirsty @Topstak
Everything from ordering to delivery is…
Everything from ordering to delivery is friendly.. nothing too much trouble..
Logs are great too!
7 novembre 2023
Risposta di Topstak
Thank you for your 5 star review!
We are pleased to hear you were happy with your overall service and products received from Topstak and always on hand should you need anything further.
Kirsty @Topstak
Good value and prompt delivery
6 novembre 2023
Risposta di Topstak
Thank you for your 5 star review!
We are pleased to hear you were happy with your overall service and products received from Topstak and always on hand should you need anything further.
Kirsty @Topstak
Very helpful staff
Very helpful staff, made the process of click and collect of kiln dried logs very easy.
2 novembre 2023
Risposta di Topstak
Hi Roger.
Thank you for your review, we always appreciate customer feedback. It is great to hear the Click & Collect process was smooth sailing.
Here's hoping for 5 stars next time 👍
Item arrived on time.
2 novembre 2023
Risposta di Topstak
Thank you for your 5 star review!
We are pleased to hear you were happy with your overall service from Topstak and always on hand should you need anything further.
Kirsty @Topstak
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