Professional experience from start to finish,the work was completed to a high standard and I couldn't be happier. The Ironwood Stove is amazing too. James,Adam and Paul were great to deal with.
L'azienda ha risposto
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Scopri cosa dicono le persone
So happy with the replacement fire brick set for my Contura 51L logburner and leather gauntlets. What a game changer they are! Absolutely love them. Can't believe I've been making do with old tea towe... Leggi di più
Guys at Top Stack very knowledgeable and helpful. Reserved a Contura wood burner back in May 23 for a small deposit as we were in the process of buying a house in the forest. Finally moved at the e... Leggi di più
L'azienda ha risposto
Genuine Hwam wood burning stove products at the most competitive prices I could find. Being able to choose your preferred delivery date was also helpful. The item was extremely well packaged to prev... Leggi di più
Dettagli dell'azienda
- Negozio di caminetti
- Caffè
- Fornitore di legna da ardere
- Negozio di barbecue
- Negozio di vasche idromassaggio
- Negozio di stufe a legna
Scritti dall'azienda
Here at Topstak you will find an unrivaled range of Chimneys, Wood burning Stoves, Kitchens, Range Cookers and Outdoor Cooking equipment. As the exclusive dealers in Cardiff, Swansea, Newport and South Wales for many of the leading makes of stoves, we...
Informazioni di contatto
Unit 42, Vale Business Park, CF71 7PF, Llandow, Regno Unito
- 01446771567
- info@topstak.co.uk
- topstak.co.uk
4,8
Eccellente
254 recensioni
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2 novembre 2023
Risposta di Topstak
Thank you for your 5 star review!
We are pleased to hear you were happy with your overall service from Topstak and always on hand should you need anything further.
Kirsty @Topstak
Postal cost
The postage I thought was a bit on the high side for the item I had. Apart from that very pleased
30 ottobre 2023
Risposta di Topstak
Thank you for your feedback Mr Warren, we do take all comments on board and continually review our couriers to ensure we are offering the best service we can.
I will pass this on to be reviewed.
Thank you again for your order.
Kirsty @Topstak
Great company to deal with
Great company to deal with
From the moment we walked into Topstak, we were made to feel welcome and valued customers. We wanted a Woodburner stove but were unsure what we could have in our house. James Roberts guided us through the options with great patience and we never felt pressured to purchase. James came and surveyed the house making recommendations as to combustible material that would be too near a wood burning fire and guided us to options. James and Topstak had all the solutions and arranged everything for us. The installation date came and another James ( James Orwin) carried out the install. Being an older house he had a few problems, but calmly and efficiently solved them and completed the work. He was absolutely brilliant. Dust sheets were put down before starting work and he cleaned up after completion. He didn’t mind my questions and was easy and pleasant to have around the house. All in all a brilliant experience. Cannot recommend Topstak highly enough. Very professional and easy to deal with company that we felt never pressured us into anything and gave us options to make our own decisions. Thank you to James and the Topstak team.
22 ottobre 2023
Non scritta su invito
Risposta di Topstak
Thank you for such a lovely review Mr Willis, and your comments have been passed on for both James' to see.
We hope you thoroughly enjoy your new stove and if we can be any further assistance in the future or you have any other questions please do not hesitate to get in contact.
Best wishes
Kirsty @Topstak
Excellent from start to finish
Guys at Top Stack very knowledgeable and helpful. Reserved a Contura wood burner back in May 23 for a small deposit as we were in the process of buying a house in the forest. Finally moved at the end of August. Used Top Stack recommended fitters, Kevin & Ben who were excellent. Lovely lads who certainly knew what they were doing, left everything clean and tidy and Ben even made me a coffee.
More than happy with the result, better than expected.
The Contura is a fabulous unit, easy to use and keep clean. House is toasty warm within minutes of lighting.
Thank you Top Stack, already recommending to friends and neighbours.
27 settembre 2023
Non scritta su invito
Risposta di Topstak
Hi Trudie.
Thank you for leaving us this wonderful feedback. We are so pleased to hear you love your new stove and it certainly will make the cold winter nights that little more bearable...!
We will certainly pass on your lovely comments to Kevin & Ben as well.
Kirsty @Topstak
Great Service
Very quick response and delivered when they said they would Definitely recommend.
4 ottobre 2023
Risposta di Topstak
Thank you for the great review Matthew. Pleased to hear everything arrived on time and as expected!
Kirsty @Topstak
Excellent product and service
Excellent product and service.
Just a point, I was trying to find onlinethe actual dimensions of the fyrelight lintel, especially the depth of the front rectangle, and couldn't. Got over it, but just a small point. TVM
3 ottobre 2023
Risposta di Topstak
Hi Lincoln, thank you so much for your feedback, that has been noted and passed to our online team who will get those dimensions added on to the product for future reference.
Otherwise, great to see you were happy with the service and product received.
If we can be any further help, please let us know.
Kirsty @Topstak
The prompt & courteous service
The prompt & courteous service, and ‘no messing’ with refund on item that was returned due to my incorrect measurements.
25 luglio 2023
Risposta di Topstak
Thank you for taking the time to leave us a review, it is very much appreciated.
We are always on hand to help and just glad we could get this sorted for you and the correct firebrick sent out for you to enjoy your stove again this winter!
Kirsty @Topstak
They were delivered on time and fitted…
They were delivered on time and fitted brilliantly
28 settembre 2023
Risposta di Topstak
Hi Mark,
Thank you for taking the time to leave us a review!
Great to hear your order arrived on the specified date and you were pleased with the item purchased.
Kirsty @Topstak
So helpful
The company was so helpful in identifying the product I needed. Can’t recommend enough
3 ottobre 2023
Risposta di Topstak
Thank you for your 5 star review!
We are pleased to hear you were happy with your overall service from Topstak and always on hand should you need anything further.
Great customer service
4 ottobre 2023
Risposta di Topstak
Thank you for your 5 star review!
We are pleased to hear you were happy with your overall service from Topstak and always on hand should you need anything further.
Great service
Great service, delivery arrived exactly as expected, the driver was very accommodating in regards to where the load was to be dropped off.
Topstak was highly recommended to me by another regular customer.
I was not disappointed. Would use them again in the future.
25 settembre 2023
Risposta di Topstak
Thank you for your 5 star review!
It is always a pleasure to hear we had been recommended and are delighted you are happy with the service and product received.
Disappointed that no email for delivery…
Disappointed that no email for delivery date and chased this up and was given a date. Following this the office sorted this out and we recently had our first delivery and it was superb. Friendly professional first class thank you
25 settembre 2023
Risposta di Topstak
Thank you for taking the time to leave us a review.
I do apologise that no email was received regarding the delivery date of your firewood and that you had to call us to find this out.
That aside, we are pleased that once this was rectified that the delivery and firewood in itself was was to your expectations and thank you again for your order.
Risposta di Topstak
Thank you for your 5 star review!
We are pleased to hear you were happy with your overall service from Topstak and always on hand should you need anything further.
Wonderful team!
I’m so happy with the customer service I’ve experienced with Topstak. The order process online is great and the personal emails I received from the team to arrange delivery (within 3 days) was both helpful and reassuring. Will absolutely recommend.
19 settembre 2023
Risposta di Topstak
Thank you for the wonderful feedback and 5 star review!
Easy ordering system and fantastic…
Easy ordering system and fantastic products at very reasonable prices
12 settembre 2023
Risposta di Topstak
Thank you for your 5 star review!
We really appreciate you taking the time to leave us feedback
Would recommend them and will use them again.
Had the product I needed at a good price. A bit of a hiccup with delivery (the courier was at fault not the company). Kindly refunded my shipping costs. Would recommend them and will use them again.
7 settembre 2023
Risposta di Topstak
Thank you for the 5 star review.
Please accept our sincere apologies with regards to the delay in your delivery. We appreciate your patience and understanding and that your order arrived in one piece!
Fab place wonderful staff good choice…topstack
Fab place wonderful staff good choice of menu
15 settembre 2023
Non scritta su invito
Risposta di Topstak
Thank you for the 5 star review!
Efficient service good communication…
Efficient service good communication and around great service
13 settembre 2023
Risposta di Topstak
Thank you for your 5 star review!
We appreciate you taking the team to leave us feedback and are satisfied with the service you have received
i had a 5kw log burner installed…
i had a 5kw log burner installed yesterday, the service was excellent, the installer was brilliant and worked so hard to get the job done.
top marks all round for the effort, very happy indeed
carl baldwin
11 settembre 2023
Non scritta su invito
Risposta di Topstak
Hi Carl,
Thank you ever so much for your feedback!
We are so pleased you are happy with your installation and the service received by both James'!
We hope you enjoy your stove and if you require any firewood, we are always happy to help.
Good service all round
4 settembre 2023
Risposta di Topstak
Thank you for you 5 star review!
We are very grateful for your feedback and pleased to hear you are happy with the service received.
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