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Scopri cosa dicono le persone

Valutata 4 stelle su 5

I ordered a workbench through B & Q. Delivery was very quick, unfortunatly the item was in two boxes and only one was delivered, after contacting Toolsave Ltd, the missing baox was delivered within... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Not used toolsave before stumbled across there website when looking for lumberjack router bits . Looked on there website great range of tools & accessories. Very competitively priced . Placed a... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Good table rubbish instruction manual as parts listed with one code never to be related to putting together instructions. Photos would be good but those provided very vey dark so no detail can be seen... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Purchased LUMBERJACK PT254 10 INCH PLANNER THICKNESSER. Fast delivery, arrived next day. Very pleased with the quality and performance of this machine. Cast table and no adjustments to table or fen... Leggi di più

Dettagli dell'azienda

  1. Negozio di utensili

Informazioni fornite da varie fonti esterne

Located in the West Midands, we have recently moved into our newly purpose built unit for warhousing and distribution, this was built due to the high volume of demand for our power tools from the E-commerce market. Toolsave distribute across the mainland UK and now also specialise in our excellent service to Europe and the rest of the world, which is normally an amazing three day service. The company has grown within a very fast moving power tool market and have formed links with some of the best known brands. We are now exporting products in conjunction with these brands to regions as far as the Middle East. Being able to move volumes abroad has allowed us to be very competitive on the price within the UK.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

529 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Don't advise anyone to buy these…

Don't advise anyone to buy these products. Inferior build quality and incapable of the tasks.

5 ottobre 2019
Non scritta su invito
Logo di Toolsave

Risposta di Toolsave

Hi Geoff,

Please advise us of the item you have so we can assist you as we like to believe we only sell quality tools and would like to get this resolved for you. Please see your invoice for our contact information.

Kind Regards
Jade

Valutata 5 stelle su 5

the table top circular saw

the table top circular saw I bought is showing to be very useful for what I need for. hasn't let me down yet it was here on time. good machine for the money.

12 luglio 2019
Non scritta su invito
Logo di Toolsave

Risposta di Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Toolsave

Valutata 1 stelle su 5

No problem with the machines.....just the delivery and lack of customer care

I am sorry to have to write this review, but feel I have no option. I live on a Portuguese island in the Atlantic. I included my full address for a delivery quote and was pleasantly surprised by the result. I ordered a number of machines and was phoned by a Portuguese delivery company who were trying to find my address......on mainland Portugal. I was then contacted by Jade Evans Of Lumberjack to say that could I collect from Porto......about 950 miles of sea between me and that location! Lumberjack were going to have the delivery returned to the UK, but I managed to get the order delivered to a warehouse in Lisbon and I arranged and paid for onward shipment to my island. The machines I am pleased with. At the time, the planer was out of stock, but I ordered one for when it was available, about two months ago. This time all they had to do was get it to the same warehouse in Lisbon.....not direct to me. There has now been two failed attempts and the machine is being returned to the UK. Why? It only weighs 34Kg. The warehouse location is fully manned during the day for deliveries. I have been given no satisfactory answer from Jade or from a manager/director, although I have asked. If a company offers a European delivery service then surely this should not present a problem. On the first occasion I could have insisted on Lumberjack paying for delivery to my island address as there is a legally binding contract between us, but I did not want to pursue it and I was happy to pay to get the machines. Now the second time around I am left completely frustrated.

20 maggio 2019
Non scritta su invito
Logo di Toolsave

Risposta di Toolsave

We apologise for this, as when you placed your order this stated Portugal, this meaning Portugal mainland, as this was of the coast of Portugal then with our carrier this is then extra charge, so we needed the extra to pay for the carrier or they would not carry on shipping or we asked if you had an address on the mainland with no extra charge, we then left this with you to decide then you confirmed you have a building on the mainland and all got delivered OK. future reference please state if this is of the Portugal island as this will cause shipping issues with other company's also.

Valutata 1 stelle su 5

Very poor to no customer service

Very poor to no customer service, bought a router table some time ago. Recently had problems with the fence, unable to tighten. Despite two messages to tool save not even the courtesy of a reply.

19 maggio 2019
Non scritta su invito
Logo di Toolsave

Risposta di Toolsave

Hi James,

Sorry to hear this frustration, we are here for you between Monday & Friday 8:30am - 5:30pm please feel free to call us if you are having issues on 01902450470 if we have not replied we might not have got your email as we aim to reply to everyone within the hour.

Kind Regards

Jade

Valutata 1 stelle su 5

No stock despite website stating that delivery would be in 24-48 hrs

Twice as a business, we have ordered through this company. Payment has been taken upon ordering but no delivery details received. When chasing, (and only when chasing for a delivery date) it was advised that they have received high sales and that they would have to cancel our order.

I would not recommend this company

14 maggio 2019
Non scritta su invito
Logo di Toolsave

Risposta di Toolsave

We apologise for this, we are currently in a website upgrade and change so some items are very old models that no longer exist with the suppliers anymore so had to refund account, we apologise again for this inconvenience.

Valutata 5 stelle su 5

Ordered a new polisher DAP150

Ordered a new polisher from this company on Sunday evening. First thing monday item dispatched received Tuesday.
First Class service and great item.

10 aprile 2019
Non scritta su invito
Logo di Toolsave

Risposta di Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Toolsave

Valutata 5 stelle su 5

Very impressed

Very impressed. I'm a carpenter, mostly making stylish bedroom furniture to a standard similar to Hammonds (and better than Sharps). Where necessary I spend a lot on top quality tools. I've got quite a bit of Festool stuff.
Today I needed a router table; my hand-held plunge router wasn't able to do the job. Thinking I'd need to spend a fair amount I was amazed to see a Lumberjack tool at a ridiculously low price. Fortunately I'm fairly local so nipped over to Wolverhampton.
I was amazed. The place is full of really nice looking kit and even nicer prices. The 3 of them in the unit (including Fred) were welcoming and helpful and I went out with a few bits more than just what I went in for.
It didn't take long to assemble the router and I got it up and running quickly. There are plenty of safety-based accessories with it (which I probably won't use all the time) the accuracy of the calibration is spot on, the dust collection is brilliant and it put some clean straight grooves and rebates in the MDF and tulipwood I was working with.
Next time I need a new tool, like a planer, I'll look here first.

5 aprile 2019
Non scritta su invito
Logo di Toolsave

Risposta di Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Toolsave

Valutata 1 stelle su 5

Spend extra money not worth cheap…

Spend extra money not worth cheap quality

15 marzo 2019
Non scritta su invito
Logo di Toolsave

Risposta di Toolsave

Hi

Please let us know what time you have and how we can help you as we have had no contact from you ? we have a polite and helpful customer service team to assist as best as they can for you, please feel free to contact if you are having any sort of issue

Valutata 1 stelle su 5

Quality is poor never buy from this

Quality is poor never buy from this company

15 marzo 2019
Non scritta su invito
Logo di Toolsave

Risposta di Toolsave

Hi

Please let us know what time you have and how we can help you as we have had no contact from you ? we have a polite and helpful customer service team to assist as best as they can for you, please feel free to contact if you are having any sort of issue

Valutata 1 stelle su 5

Tool Less

Ordered a Trend Router from the Toolsave web site, paid for delivery. Got confirmation email of purchase and money taken from my account. Told it would be delivered to my address.
Waited two weeks for the product and then contacted them to find out where it was. Told I had had a refund and that they now no longer sell things other than their own product!
I can still go on their web site and order the same product but won't get it.
Their communications show loads of company logos at the bottom or their page including Bosch, Festool, Makita, Dewalt. Presumably anyone ordering those items from them will get the same level of service that I did?
Meanwhile I've lost three weeks and still have to find a better supplier.

7 febbraio 2019
Non scritta su invito
Logo di Toolsave

Risposta di Toolsave

hi

we are sorry for this, we did inform you we had tried to order this in for you as we do not stock any other products but our own but unfortunately trend was out of stock on this also so we could not get this in, so we processed your refund asap for you.

sorry for any inconvenience caused.

Valutata 5 stelle su 5

Excellent

Excellent
Good value tools

2 febbraio 2019
Non scritta su invito
Logo di Toolsave

Risposta di Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Lumberjack Tools

Valutata 3 stelle su 5

Poor after sales

Fast delivery very poor after sales contacted 4 times to get belt for belt sander never got back quick to sell the goods though

30 gennaio 2019
Non scritta su invito
Logo di Toolsave

Risposta di Toolsave

Hi

We have a team here 8:30 - 5:30 to help with your purchases or any other needs, please feel free to call us as we have all our sanding belts available and in stock.

we apologize if no one has gotten back to up we normally have a response if not instant but then within the hour.... if not there would be a valid reason like not got correct number to respond or no answer, please get in touch if you need us.

Valutata 5 stelle su 5

Quality tools

Really good tools for the money,would definitely recommend 👍

29 gennaio 2019
Non scritta su invito
Logo di Toolsave

Risposta di Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Lumberjack Tools

Valutata 4 stelle su 5

Early days.

Whilst I have only had my Lumberjack Tools for a few weeks so far so good.For the price I will be interested to see how they preform over a longer period.

27 gennaio 2019
Non scritta su invito
Logo di Toolsave

Risposta di Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Lumberjack Tools

Valutata 5 stelle su 5

254 mm (10 inch) band saw

The 254 mm (10 inch) band saw is just plain brilliant! It was the blade guides that sold it to me, and it is everything I'd hoped. Simple to order, fast delivery. Fantastic!

21 gennaio 2019
Non scritta su invito
Logo di Toolsave

Risposta di Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Lumberjack Tools

Valutata 5 stelle su 5

Low prices for quality products

Low prices for quality products, only let down is the continual non availability of some products...

19 gennaio 2019
Non scritta su invito
Logo di Toolsave

Risposta di Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Lumberjack Tools

Valutata 5 stelle su 5

Excellent equipment fairly priced

Excellent equipment fairly priced. Helpful staff, a good website (though the mobile site is less easy to use) and very quick delivery.

I rarely use anyone else if I can.

19 gennaio 2019
Non scritta su invito
Logo di Toolsave

Risposta di Toolsave

Hi

Thank you for your feedback :)

Kind Regards

Lumberjack Tools

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