I contacted Tommee Tippee to purchase a replacement valve for my daughter’s sippy cup. They don’t sell just the valves, so they are sending me a replacement cup instead! I spoke with Kelly, super impr... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I reached out to tommee tippee for a “care package” for my 16MO, she is so obsessed with their glow in the dark pacifiers and she has to have 3 every night to sleep with. I have spent so much on these... Leggi di più
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I spoke with Tayla And Izzy. They responded very quickly and was very understanding to my situation but due to my product in question not being stocked at their facility they could not provide me w... Leggi di più
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I’ve always heard great things about this brand and I finally got to experience first hand how amazing this brand and their team is! I had some issues back to back with a couple sippy cups and lanre a... Leggi di più
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Dettagli dell'azienda
- Negozio di articoli per neonati
- Negozio di abbigliamento per neonati
- Negozio per bambini
- Produttore di beni di largo consumo
- Negozio di articoli per la maternità
Scritti dall'azienda
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Informazioni di contatto
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, Stati Uniti
- +1 877 248 6922
- tommeetippee.com/en-us
4,7
Eccellente
901 recensioni
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Le persone hanno visualizzato anche
Excellent Customer Service Care 5/5
I had such a kind interaction and a positive experience with Rowan and Jude.
I ordered a package of infant bottles with some additional accessories through Amazon and I was missing a few pieces. Amazon was unhelpful. Tommee Tippee went ABOVE AND BEYOND checking in with me to see if my concern had been resolved by Amazon (which it had not).
Rowan was so apologetic for the inconvenience and has ordered some additional items for me.
Thank you very much for following up with me and thank you for the gesture of kindness. I am more than happy with the level of I care received by Rowan and Jude in customer service!
1 maggio 2025
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Risposta di Tommee Tippee North America
Hi Mara,
Thank you so much for your kind words — this truly means the world to us!
We’re so sorry again that your Amazon order wasn’t quite right, but we’re absolutely thrilled to hear that Rowan and Jude were able to turn things around and give you the support you deserved. They’ll be over the moon to know they made such a positive impact!
Our team is always here to help, and your appreciation is exactly why we do what we do — thank you for being such a lovely part of the Tommee Tippee family
Have a lovely day
Kind Regards
Tommee Tippee
Best company hands down Rowan was…
Best company hands down Rowan was helpful and caring I needed a replacement screw ring for my son and I immediate got the help I needed l thank you so much !!
27 aprile 2025
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Risposta di Tommee Tippee North America
Hi Iris,
Thank you for taking the time to leave a review today.
We’re sorry to hear that you needed a replacement screw ring, but we’re glad Rowan was able to resolve this so effectively.
Best Regards,
Tommee Tippee.
Super bon service à la clientèle
Super bon service à la clientèle, rapide, efficace et très compréhensif. Merci beaucoup !
22 aprile 2025
Non scritta su invito
Risposta di Tommee Tippee North America
Bonjour Bianka,
Merci d'avoir laissé cet avis positif aujourd'hui.
Nous sommes ravis d'apprendre que vous avez reçu un service aussi excellent. Si nous pouvons faire quoi que ce soit d’autre pour vous, n’hésitez pas à nous contacter.
Cordialement,
Tommee Tippee
They responded so quick!
They responded so quick!! And were so kind!!
22 aprile 2025
Non scritta su invito
Risposta di Tommee Tippee North America
Hi Makiah,
Thank you for taking the time to leave a positive review today.
We are delighted to hear you had such a good experience. If there is anything else we can do don't wait to reach out!
Kind Regards,
Tommee Tippee
10/10 recommend
Fast, quick & easy! Tommee Tippee definitely has my heart all around starting with their bottles, they definitely 100% won me over with the free pump parts. Pumping is hard enough. This kind gesture definitely makes it easier. I’ve never had a company give free pump parts! Thank you Tommee Tippee 10/10 will recommend to anybody & everybody ♡
21 aprile 2025
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Risposta di Tommee Tippee North America
Hi Lex,
Thank you for your feedback. We are delighted to hear you love our bottles and that we were able to send you out free pump parts.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Baby loves the bottles and pacis won’t…
Baby loves the bottles and pacis won’t take any other!
16 aprile 2025
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Risposta di Tommee Tippee North America
Hello Danielle,
Thank you for taking the time to leave a wonderful review on our Bottles and Pacifiers!
We are pleased to hear that your little one loves our bottles and pacifiers and we hope you both continue to love these as much as we do! We are over the moon to hear this feedback as we aim to make feeding times easier for you and baby, we always continue to improve and ensure that we are providing our customers with all the support we can.
All the best,
Tommee Tippee
Risposta di Tommee Tippee North America
Thank you for your feedback. We are delighted that you had a great experience with our service.
We hope you continue to use our service in the future.
Best wishes,
Tommee Tippee.
I’ve gotta say if I could give 10 stars…
I’ve gotta say if I could give 10 stars I would! Baby absolutely loves the pacifier and won’t take anything other than the Tommee Tippee. I contacted customer service to let them know how amazing this product has been and I got an immediate response. Thank you Tommee Tippee team.
13 aprile 2025
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Risposta di Tommee Tippee North America
Hi Teresia,
Thank you for taking the time leave such a lovely review. We are so glad to hear you love our products, just as much as we do.
Feel free to recommend us to your family and friends.
-Tommee Tippee
Excellent service!
Rowan from customer service was so helpful sending a replacement for a faulty product. Very appreciated!!
11 aprile 2025
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Risposta di Tommee Tippee North America
Hi Deborah,
Thank you so much for your kind words. We are thrilled to hear that Rowan was able to help and get a replacement sorted quickly for you. Your appreciation means a lot to us.
If you ever need anything else, we’re always here to support you.
Replacement parts help!
Great customer service for replacement parts!
11 aprile 2025
Non scritta su invito
Risposta di Tommee Tippee North America
Hi Heather,
Thank you for the great feedback. We are so glad to hear you had a positive experience with our customer service team when sorting out replacement parts.
If there's anything else we can help with, just give us a shout.
Not customer service focused!
Contacted customer service with faulty products (warped bottles). They gave me a runaround and were incredibly unhelpful. All I wanted was for the company to stand by their product and replace the poorly manufactured ones. Instead, I went back and forth with them via email literally 19 times trying to find a resolution. Ultimately they did send replacements (supposedly, haven’t yet received) but it was ridiculous how hard it was to get it there. I have a newborn baby to take care of; I shouldn’t be trying to convince a company to have morals and stand by their product.
2 aprile 2025
Non scritta su invito
Risposta di Tommee Tippee North America
Hello,
Thank you for your feedback.
We are very sorry to hear you found your experience with Customer Service unhelpful as we strive to deliver a positive, empathetic and supportive experience for all of our customers when handling your queries.
We really do appreciate you will have your hands full with your newborn baby and understand replying to emails can be inconvenient at times. Please do feel free to request a telephone call from the member of The Support Team handling your query in future if this would be easier than emailing. Alternatively, you can call us directly on 1-800-715-9526 (tel:1-800-715-9526), our lines are open from Monday to Friday, 8am to 7pm EST, at your convenience if this would be easier than emailing back and forth.
The troubleshooting questions that were completed are necessary to identify the cause of the issue in order to ensure any faults are investigated and/or any issues caused by user error are not repeated with the replacements as we do not want you to experience the same issue again.
We are sorry you were not satisfied on this occasion and shall use your feedback to to continue to improve the services provided.
Best Wishes
Tommee Tippee
Love Anticolic bottles
Highly recommend that whenever you have a problem with the product to contact customer service. They were extremely helpful with my issue. I’ve used the Advanced anti colic bottles for 2/3 children and have had the peace of mind knowing I’m minimizing their chance of getting colic with these bottles. It can be a pain to pull apart the parts but it’s so much easier than the other brands. I just wish they’d bring back the color changing temp gauge on the stick looking piece.
1 aprile 2025
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Risposta di Tommee Tippee North America
Hi Stefani,
Thank you for sharing such a great review. It's lovely to hear that the Advanced Anti-Colic bottles have worked well for your little ones and brought you peace of mind.
Totally understand about the temp gauge, we’ll make sure to pass that suggestion along. And big yes to reaching out to customer service, glad they were able to help you quickly.
Both my babies loved this bottle
Both my babies loved this bottle. It was similar to the human nipple so I was able to breast and bottle feed right away. One of my bottles melted in a sterilizing bag. I called customer support and they resolved my issues quickly and sent me 3 replacement bottles. Overall it was a good experience and I plan on using these bottles in the future or purchasing them for a new mom.
2 aprile 2025
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Risposta di Tommee Tippee North America
Hi Amanda,
Thank you for your review. So happy to hear our customer care team was on hand to assist you with your query promptly, so you can continue to use your well loved product.
It is great to hear about your positive experience. Feel free to recommend us to your family and friends!
-Tommee Tippee
3 in 1 cup
I purchased the 3 in 1 insulated convertible cup. After trying several times to adjust from "sip" to "straw" to "closed" my hands are screaming at me!
I won't be buying these again.
31 marzo 2025
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Risposta di Tommee Tippee North America
Hello Lisa,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are sorry you are experiencing difficulties using your cup. If you would like our customer service team to look into this please get in touch with reference 73572,
https://www.tommeetippee.com/en-gb/contact-us
Best wishes,
Tommee Tippee
Wonderful Customer Service by Karri
My wonderful representative Karri helped resolve the issue very well! She was gracious and even took the extra time to call me back when the system was not working and replaced the pacifiers that I was having issues with. Overall and wonderful experience and I am very satisfied by the customer care received!!
19 marzo 2025
Non scritta su invito
Risposta di Tommee Tippee North America
Hello Joanna,
Thank you for providing us with your feedback, we appreciate it.
We hope you enjoy the rest of your week.
Best wishes,
Tommee Tippee
Great service!
Rowan and Jude were extremely helpful when I was having bottle difficulty. I appreciate their swift response and assistance.
17 marzo 2025
Non scritta su invito
Risposta di Tommee Tippee North America
Hello Ali,
Thank you for taking the time to provide us with your feedback, we appreciate it.
We are happy to hear that our customer service team was able to assist you swiftly.
We hope you have a good week.
Best wishes,
Tommee Tippee
Excellent experience
Excellent experience! Jenna was fast and very friendly in helping me get the parts I needed for my pump!
16 marzo 2025
Non scritta su invito
Risposta di Tommee Tippee North America
Hello Amanda,
Thank you for taking the time to provide us with your feedback; we appreciate it.
We are pleased that our customer service team was able to assist you.
We hope you have a good week.
Best wishes,
Tommee Tippee
I’m glad that Tommee Tippee service…
I’m glad that Tommee Tippee service team genuinely helped me out with my order replacement process quickly. Although the Amazon return date was closed as I was out of country. So I had to put a request with Tommee Tippee service team.
3 marzo 2025
Non scritta su invito
Risposta di Tommee Tippee North America
Hello Nikhil,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are pleased our customer service team was able to assist you.
Best wishes,
Tommee Tippee
Customer service was very nice and…
Customer service was very nice and helpful!
1 marzo 2025
Non scritta su invito
Risposta di Tommee Tippee North America
Hello Kaylee,
We are so happy to hear that our Specialists provided you with great customer service!
Thank you for taking the time to provide us with some feedback and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
A good experience
I need more valves for our cups and Rowan took their time over a few days stretch (was on me they replied in a timely manner) and is sending me the parts that I need. A very helpful employee this company had.
27 febbraio 2025
Non scritta su invito
Risposta di Tommee Tippee North America
Hello Louise,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are pleased that our customer service team was able to assist you promptly.
Best wishes,
Tommee Tippee
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