Ordered a knife rack two weeks ago, the item was meant to ship 2 days after ordering and still nothing from them. A useless chat bot and unresponsive customer service from a real person. Actu... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Similar to everyone else, absolutely no customer service support, phone number goes to answer machine, emails are not responded to. I ordered 2x2 products and only 1 of each arrived. Completely... Leggi di più
Bought the Santoku along with a honing rod and a few other accessories. What a fabulous knife, perfectly weighted and cuts effortlessly. Had a tiny issue when ordering but called up and Bert sorted it... Leggi di più
I've had my TOG knives for approximately ten years now. They are still the best thing I've ever bought or invested in. The weight, sharpness and balance of the knives is just outstanding. They make... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
TOG kitchen knives are designed in Britain and made in Japan. Each blade is forged from layers of steel and antimicrobial copper by skilled craftsmen in Seki, the Samurai sword capital of the world.
Informazioni di contatto
Unit 30 Park Royal Metro Centre, Britannia Way, NW10 7PA, London, Regno Unito
- 0117 2760273
- customerservices@togknives.com
- togknives.com
3,0
Nella media
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great quality products and service
Clear and easy to use website. Tracking and communication regarding order excellent. Most of all, fantastic product!
6 gennaio 2023
4 delivery attempt, failed even ringing the bell
4 delivery attempt and they didn't even ring my apartment, absolute failure. Will be issuing a refund due to failure to deliver
25 gennaio 2023
Risposta di TOG Knives
Hi Owain, We are really sorry that you never received your order. As per our email correspondence, I have processed your refund. We have passed details your failed delivery to DPD and hopefully you will not have this experience again. I hope you will consider purchasing from us in the future. Thanks. Vicky
Excellent customer service
Excellent customer service, sorted out the DPD issue, delivered to wrong address, without any issues and sent another one straight out.
24 gennaio 2023
The product had a defect
The product had a defect. Not what I would expect for the price. You have said you will replace it and pick it up but I have just had to chase customer services for a reply. Which again I don't feel like I should need to. The product without the defect is really good though.
18 gennaio 2023
Risposta di TOG Knives
Hi Lou, I am very sorry that we did not react quicker to your email, this is certainly not good but we are continuing to strive to improve and be more reactive to any issues our customers have. Do accept our sincere apologies and I hope you are happy with your replacement knife rack. Thanks. Vicky
Santoku
Bought the Santoku along with a honing rod and a few other accessories. What a fabulous knife, perfectly weighted and cuts effortlessly. Had a tiny issue when ordering but called up and Bert sorted it immediately. Will 100% be adding more knives from the Tog collection, couldn't recommend them more!!!
17 gennaio 2023
Non scritta su invito
A great company
Accurate web descriptions; really helpful videos; prompt dispatch of goods in secure yet environmentally conscious packaging.
10 gennaio 2023
Another great product and service from…
Another great product and service from this great business
6 gennaio 2023
Amazing product and delivery!
28 dicembre 2022
Quick and easy purchase to add to my…
Quick and easy purchase to add to my Tog kit
5 gennaio 2023
Non scritta su invito
Exceptional knife
Exceptional knife - I’ll be adding more to my collection.
Overall experience was great, and loved the video content shared as part of the follow up.
11 gennaio 2023
Non scritta su invito
Extremely high quality knife
Extremely high quality knife, brilliant in a professional kitchen. Great service and very quick delivery
10 gennaio 2023
Always liked the Higonami
Always liked the Higonami, only wish I could afford a complete kitchen set. Blades are excellent quality, really maintain their edges.
5 gennaio 2023
The boards are beautiful and the knives…
The boards are beautiful and the knives impeccable - next steps whole range …..
18 dicembre 2022
Non scritta su invito
items always promptly received
items always promptly received, in good condition
. The items are always of top quality and built to last, will use this Company again. June Ross
18 dicembre 2022
The best kitchen knife we've ever had
The best kitchen knife we've ever had. I love to use hard to cut items like butternut squash and sweet potato in my recipes and the Santoku knife cut through it no problems. The handle is beautifully engraved and it has made cooking a roast dinner all that more enjoyable.
18 dicembre 2022
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