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TOG24 Recensioni 

640
•
TrustScore 4.5 su 5

4,4

Negozio di abbigliamento e attrezzature outdoor
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Valutata 4 stelle su 5

Because I haven't received my yet it shows Has delivered I've contacted there customer service through a provided email. And I'm awaiting a reply. If anything changes I will edit this review. I have... Leggi di più

Valutata 3 stelle su 5

First off, can I just say I love these jackets and have bought numerous for family members, all gratefully received. But what has happened to your sizing? Twice this year I've received jackets that ar... Leggi di più

Valutata 5 stelle su 5

I love visiting Tog24 they have some lovely quality clothing at reasonable prices, the lady who served me today at Middlebrook retail Park was so lovely and helpful. Would highly recommend this store... Leggi di più

Valutata 5 stelle su 5

Great customer services from Katie and Michelle at the TOG24 store in Livingston Almovale Designer Outlet.Nothing was any trouble helped me in sizes and what colours suited me and not.Many stores shou... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di abbigliamento per bambini
  4. Negozio di accessori di moda
  5. Negozio di abbigliamento uomo
  6. Negozio di abbigliamento donna

Scritti dall'azienda

TOG24 stands for “Truth Over Glory Everyday”. We’re not about the “Glory” side of the outdoors; Planting flags on mountains or skiing down sheer ice walls, we’re about the “True” outdoors that everybody can be involved with; walking with friends to the pub or skiing with the family to a bar. Based in the Spen Valley town of Heckmondwike, initially produced footwear, branched into sports bags and football kits in the 70's before finally landing on waterproofs and fleeces. As the brand grew in popularity skiwear and casual clothing were added. We manufactured all our clothing in the head office we still own today, however, to ensure we stayed competitive and to keep our doors open, it was with a heavy heart that we began producing overseas. Whatever the product was, it had to fit into our motto... TOG24 are a product of our location in the Spen Valley, Yorkshire; we try to do things right, we don’t believe in the marketing hype that’s out there and everything we make represents quality and value for your hard earned pound. And while we no longer manufacture here (that stopped in 2010) all our products are still proudly designed in the Spen Valley TOG24 began with the factory shop in Heckmondwike. Originally carpeted in off cuts of fleece and selling seconds and ends of lines out of cardboard boxes, the store did so well that we stopped trying to sell TOG24 to other people’s shops and set up our own chain of stores. TOG24 now sells from over 60 outlets across Britain and Ireland, (and for the biggest bargains you can still visit us at our original factory shop in Heckmondwike).

Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

640 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 48% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(640)

211 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 5 stelle su 5

Handy coat

Great help within the shop from assistant to help with sizes. Lovely little pack away coat purchased to take with you wherever you are going.

6 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Really disappointed with the customer…

Really disappointed with the customer service from TOG24.

I bought a coat in November 2024 as a long-term winter coat and was very happy with it at first. Unfortunately, the zip has already broken due to a missing tooth, making the coat unusable after what I would consider a reasonable amount of normal wear.

What frustrated me most was the response from customer services. Rather than showing any understanding or offering any goodwill gesture, they were quite abrupt and immediately focused on explaining why they wouldn’t help. They suggested the issue may have been caused by me not engaging the zip properly, despite the fact the coat is less than two years old and should reasonably last longer than this.

I wasn’t demanding a brand new coat — even a contribution towards repair or some form of goodwill would have shown they value customers. Instead, the overall tone felt defensive and dismissive from the start.

It’s a shame because I genuinely liked the coat itself, but the aftercare experience has completely put me off buying from TOG24 again.

20 aprile 2026
Non scritta su invito
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Risposta di TOG24

Hello,

We’re sorry to hear you’ve been disappointed with your experience and appreciate you taking the time to leave your feedback.

It’s great to hear that you were initially happy with the coat, and we understand how frustrating it must be to experience an issue with the zip after regular use.

As your purchase is now outside of our 12-month warranty period, we’re unfortunately unable to offer a repair, replacement, or goodwill contribution on this occasion. Our Customer Care Team can only assess claims in line with our warranty policy, and we apologise if this came across as dismissive in our previous communication, as that was never our intention.

Thank you again for your feedback.
TOG24

Valutata 1 stelle su 5

Absolute scam

Absolute scam. Do not buy from this disgraceful company. Poor quality, poor fit, poor customer service. Daylight robbery. Refuse refund returns.

11 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Who knew?

After saying to my husband "I'll come, but I don't need anything" yet another great find....who knew TOG did swimsuits haha.

Great customer service and laughs as always.

9 maggio 2026
Non scritta su invito

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