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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We got their Wander Grand picnic mat this year and it's been so useful to bring to our kiddo's sports games. We have three kids in baseball and soccer as well as a one year old and having a safe place... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We bought the Toddlekind mat for our living room and it’s honestly one of the best purchases we’ve made since having our baby. It looks beautiful in the space and doesn’t feel like a typical... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I recently ordered from toddlekind after seeing their mats at a friend’s house—I honestly didn’t know puzzle mats could be this high quality. They fit together seamlessly, and one of my biggest c... Leggi di più

Valutata 1 stelle su 5

Terrible product as well as terrible product support. I ordered the product about 8 months ago, and it is already starting to peel, wear and tear apart. I would highly recommend going with another c... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per neonati

Scritti dall'azienda

TK is driven by a belief that childhood should be cherished and playtime should be fun - without having to compromise on interior design.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

257 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Amazing company

Amazing company with quality, beautiful playmats!

9 settembre 2024
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Risposta di Toddlekind

Thank you so much for your kind words! Enjoy your new playmat and thank you for choosing to shop with us!

Valutata 5 stelle su 5

We love ToddleKind!

We love our ToddleKind One Piece Reversible Playmat! It gives us peace of mind and protection as our daughter is beginning to crawl. The best play mat we have tried, and we’ve tried several!

25 agosto 2024
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Risposta di Toddlekind

So happy to hear this! Thank you so much for your kind words!

Valutata 5 stelle su 5

Toddlekind play mats are so beautiful…

Toddlekind play mats are so beautiful and great quality. I love that they are non-toxic so my little ones are safe while crawling around. The colors are amazing and it brings a designer feel to your space!

11 settembre 2024
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Risposta di Toddlekind

Thank you for your kind review! We love to hear this! Thank you for choosing to shop with us and enjoy your playmat!

Valutata 5 stelle su 5

Speelmat

Super mooi design en ontzettend leuk voor de Kids om op te spelen! Heel erg zacht en voelt warm aan!
Prachtig om te zien ook dus geen doorn in het ook zoals de meeste andere speelmatten! Wij zijn mega fan!!

1 febbraio 2024
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Risposta di Toddlekind

Hartelijk dank voor uw vriendelijke woorden! We zijn blij om te horen dat u van uw speelmat houdt!

Valutata 5 stelle su 5

Peeling tiles being replaced

I had some peeling tiles but I sent the vendor images of the damage, and they are working on sending replacements. Just make sure to keep the original receipt for warranty purposes and you will be good to go!

3 settembre 2024
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Risposta di Toddlekind

So happy we were able to make it right for you! Enjoy your new playmat!

Valutata 5 stelle su 5

Tiles were peeling but customer service…

Tiles were peeling but customer service was great. Snapped a few photos of the defect and they were able to process a warranty claim for me. Process was a breeze. Should be getting new tiles in 1-2 weeks.

26 agosto 2024
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Risposta di Toddlekind

I'm happy to hear we were able to make it right for you! Thank you for your feedback and I hope you enjoy your playmat!

Valutata 5 stelle su 5

Great customer service

Had an issue with couple of parts of the mat, customer service were fantastic and sent replacement out quickly! So pleased.

19 agosto 2024
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Risposta di Toddlekind

So happy to hear this! Enjoy your playmat!

Valutata 1 stelle su 5

Design peels off v. quickly

Like all the other negative reviews say, the print starts peeling off after light use from a static (i.e. non-crawling) baby, and they never reply to e-mails to hello@toddlekind to make it right. Leaving this review not to be a jerk, but because I think it's the only way I'll get a refund :/

EDIT: their reply implies I have failed to get in touch. I have an active ticket on their website that they have never replied to or updated in over a week! I will e-mail the requested e-mail, but I *really* doubt you can't find my messages.

8 luglio 2024
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Risposta di Toddlekind

I'm very sorry to hear this. I searched for tickets with your name and email address as well as order number and cannot find any communication from you on our end. Could you please send an email to customerservice@toddlekind.com? Additionally, you can file a warranty claim using this link: https://app.claimlane.com/c/toddlekind-uk?lang=en

Valutata 5 stelle su 5

I had some issue with a piece of the…

I had some issue with a piece of the mat. Support directly answered and replaced everything super fast. Such a great experience!

5 agosto 2024
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Risposta di Toddlekind

Thank you so much for your kind words, we're so happy to hear this!

Valutata 5 stelle su 5

I had an issue with my playmat and…

I had an issue with my playmat and reached out to toddlekind. I was contacted almost immediately. Jess worked with me to resolve my issue. Great communication and customer service.

31 luglio 2024
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Risposta di Toddlekind

We're so happy to hear this! Thanks so much for taking the time to review and letting us know!

Valutata 5 stelle su 5

Mats as a handy baby gift

I sent two mats to my friend, one for play and one for the high chair. Both are lovely and were well-received.

11 giugno 2024
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Risposta di Toddlekind

We're so happy to hear you love your splat mat and play mat! Thanks so much for your kind words!

Valutata 5 stelle su 5

Great customer service

Great customer service, fast in answering all our questions and very helpful with our warranty case. Thank you.

26 luglio 2024
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Risposta di Toddlekind

Hi Annabelle, thanks so much for your kind words! Very happy to hear our customer service team took good care of you. :) Enjoy your playmat!

Valutata 1 stelle su 5

I have only received half a refund for…

I have only received half a refund for my mats and am now being ignored by their customer service person. Make sure you read the negative reviews on here, they all say the same thing - peeling after general use and not fit for purpose. I recommend googling generic playmats for a far cheaper alternative that doesn’t peel (this is what I replaced mine with - some come in really nice colours like blush pink), or there are other big brands if you’re after a premium look & feel (friends of mine have these and they’re lovely).

Such a shame because the idea is clever and the mats look great on arrival, but they do not withstand day to day life with a baby.

I await the rest of my refund…

24 luglio 2024
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Risposta di Toddlekind

Hello, I'm sorry to hear this. We do offer a two year manufacturer's warranty on our collection. Could you please reach out to us at hello@toddlekind.com?

Valutata 5 stelle su 5

Great product and even better customer service

The playmat is our favorite! We have been using them since our baby was born and will continue to use them for years to come. Easy to clean and customer service is amazing and responsive. We have bought more than one mat for our large play area and cannot recommend them enough!

22 luglio 2024
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Risposta di Toddlekind

Thank you so much for your kind words! We hope you love your playmat for years to come!

Valutata 5 stelle su 5

We are so in love we our playmatt

We are so in love we our playmatt. Our kid plays there every day, with the confidence that it is a safe place. We had a little problem with it, and the costumer attention, has been so good.

22 luglio 2024
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Risposta di Toddlekind

Thank you so much for this feedback! We're happy to hear you love your playmat! :)

Valutata 5 stelle su 5

Perfect fit for my playpen!

I recently purchased a 60 x 73 playpen and needed a suitable mat to go with it. After some research, I decided to go with the 4 x 6 mat (12 tiles) recommended by Toddlekind Services.

I'm happy with my purchase and would definitely recommend it to anyone looking for a compatible mat for baby playpen.

Overall, I'm impressed with how well the mat solves my concern of finding the right size and quality for my playpen!

19 luglio 2024
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Risposta di Toddlekind

Thank you so much for choosing to shop with us! We're happy to hear you love your playmat!

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