My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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The service i recieved was fantastic. The whole process from reporting my repair to i being sent, repaired and recieved back was less than a week. I recieved updates of the status of repair ans whe... Leggi di più
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Really happy with the service from TMT First. My Samsung Flip phone was repaired in no time and came back working perfectly. Smooth process and great communication throughout. Highly recommend.
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Sent back first time and it was not repaired, it then took contacting samsung 8 times and 4 hours to get them to accept a return to repair the watch because basically because the first engineer claime... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Informazioni di contatto
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Regno Unito
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Eccellente
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Samsung Watch 8 had battery charging…
Samsung Watch 8 had battery charging issues, was picked up, fixed and sent back within a week. Amazeballs!
24 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi there, Greg.
Thank you for your fantastic review!
We’re delighted to hear that your Samsung Watch 8 was repaired and returned to you so quickly, and that you’re happy with the outcome. It’s great to know the collection, repair, and return process all went smoothly within the week.
Your feedback is truly appreciated, and we’re always here if you need any further assistance.
Kind regards,
Owen
The service was great from start to…
The service was great from start to finish, letting me know when my watch was being picked up to when the repair was completed and being delivered back to me. Thanks 👍
24 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi there, Michael.
Thank you for your great review!
We’re really pleased to hear that you had a positive experience from start to finish and that our updates kept you well informed throughout the process. It’s great to know everything, from collection to repair and delivery, went smoothly with your watch.
We truly appreciate your feedback and your thanks, and we’re always here if you need us again.
Kind regards,
Owen
Overall service is good
16 aprile 2026
Risposta di TMT First
Hi there, Ali.
Thank you for your feedback!
We’re pleased to hear that you found our overall service to be good. If there’s anything we could have done to make your experience even better, we’d really value your thoughts.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Owen
Couldn't fault the service at all
Couldn't fault the service at all, very pleased, kept me updated every step along the way and my item was collected from the house, sent for repair, sent back to the house all within 5 days.
5 star!
25 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi there, Sarah.
Thank you for your wonderful 5-star review!
We’re delighted to hear that you were so pleased with the service and that the regular updates kept you informed throughout the entire process. It’s great to know the collection, repair, and return all went smoothly and within such a quick turnaround.
Your feedback means a lot to us, and we’re really glad we could provide a service you couldn’t fault. If you ever need assistance again, we’ll be more than happy to help.
Kind regards,
Owen
Risposta di TMT First
Hi there, Neil.
Thank you for your kind feedback!
We’re really pleased to hear you had a great experience with our service. Your support is truly appreciated, and we’re always here if you need us again.
Kind regards,
Owen
Risposta di TMT First
Hi there, Matt.
Thank you for your review!
We’re glad to hear you had a good experience and that our service was quick. Providing efficient and reliable support is something we always aim for, so it’s great to know we delivered on that for you.
We appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Owen
They provide a wonderful repair service…
They provide a wonderful repair service for Samsung products. I had damaged one of my Galaxy Buds3 Pro earpieces, and through Samsung Members I was able to get them picked up by a well renowned courier. Turnaround was remarkably quick following their inspection and quote, and the outcome a great success, like new again!
23 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi there, John.
Thank you for your fantastic review!
We’re delighted to hear about your positive experience with our Samsung repair service. It’s great to know that the collection process via Samsung Members was smooth and that you were satisfied with the quick turnaround following inspection and quotation.
Most importantly, we’re pleased we could restore your Galaxy Buds3 Pro earpiece to “like new” condition. Your feedback means a lot to our team and reinforces our commitment to providing efficient, high-quality service.
If you ever need assistance again, we’ll be more than happy to help.
Kind regards,
Owen
TMT First went the extra mile and…
TMT First went the extra mile and organised a replacement device instead of a repair.
As it was a replacement the device has been returned extremely quickly, and is in full working order.
20 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi there, Darren.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Quick
Quick, fixed(actually replaced to aid speed of return).Clean device. Thank you.
20 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi there, Adedayo.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Straight swap for a new Samsung Galaxy…
Straight swap for a new Samsung Galaxy buds 3 pro
23 aprile 2026
Risposta di TMT First
Hi there, Masteroftimeuk.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Absolutely great service
Absolutely great service, amazing communication at every stage, cannot fault.
I would highly recommend 👌
14 aprile 2026
Risposta di TMT First
Hi there, Mr Birring.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us here at TMT First.
Kind regards
Owen
Out standing work speeded turn around…
Out standing work speeded turn around would recommend them all day
21 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi there, Tony.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Great customer service and replaced my…
Great customer service and replaced my damaged galaxy buds. Called me to to give me an update on repair
20 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi there, James.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Item came back saying it was repaired…
Item came back saying it was repaired however, no notes saying 'what has been repaired' and the fault still continues.
16 aprile 2026
Risposta di TMT First
Hi there, James.
Thank you for leaving feedback.
When checking your account, I can see that we made contact with you following the latest order with us advising you to arrange a collection through Samsung so we can investigate your issues further.
Previously, you had both replacement buds and a cradle so we need to see why you are still experiencing the same fault despite a succesfull repair.
Kind regards
Owen
Professional and Efficient Service
Very good service, quick and efficient. Highly recommend.
19 aprile 2026
Risposta di TMT First
Hi there, Seet.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Thanks for quick pickup and delivery
Thanks for quick pickup and delivery. Very pleased for the repair and quick turn over. Thank you
18 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi there, Muhammad.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Time of delivery was prompt
16 aprile 2026
Risposta di TMT First
Hi there, Youpele.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Super Service
Excellent service from pick up & packaging to the fast repair process followed by return
17 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi there, Julie.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Brilliant service
Brilliant service. I had an item sent to them for repair and it was sorted out and back to me within 4 working days of leaving the house. They even called a week later asking if everything was still okay with it and if the fixes were working well.
13 aprile 2026
Risposta di TMT First
Hi there, Martin.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Fast and efficient, what more could you want?
Fast, precise, no time wasted.
17 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi there, Darius.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
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