My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The service i recieved was fantastic. The whole process from reporting my repair to i being sent, repaired and recieved back was less than a week. I recieved updates of the status of repair ans whe... Leggi di più
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Really happy with the service from TMT First. My Samsung Flip phone was repaired in no time and came back working perfectly. Smooth process and great communication throughout. Highly recommend.
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Sent back first time and it was not repaired, it then took contacting samsung 8 times and 4 hours to get them to accept a return to repair the watch because basically because the first engineer claime... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Informazioni di contatto
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Regno Unito
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Eccellente
3K recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
My Samsung flip 6 has a black dot on…
My Samsung flip 6 has a black dot on the screen near the left side hinge. I sent the mobile to Samsung repair. I got it within a week and it works better now. Much appreciated.
1 maggio 2026
Risposta di TMT First
Hi there, Kiran.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
WORST company 'ever' to deal with
WORST company 'ever' to deal with. They are basically Samsung's 3rd Party mobile phone repair company who blackmail and extort money from you using any excuse to avoid covering In-Warranty repairs. Shocking !!!
29 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi,
We're sorry to hear about your experience and appreciate you taking the time to leave feedback.
To process a warranty claim, we're required to verify certain details - such as a proof of purchase or relevant documentation - to ensure the claim is valid and covered under the warranty terms.
Unfortunately, as you weren't able to obtain the necessary documents in this case, we couldn't proceed further with your request.
We understand this can be frustrating, and we're more than happy to revisit your claim if you're able to provide the required information. Please feel free to contact our support team directly, and we'll do our best to assist you.
Thankyou for your understanding.
Kay
Great speedy service delivered with…
Great speedy service delivered with attention and wonderful care
28 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi Hassan,
Thankyou for the fantastic 5-star review!
We're really pleased to hear you were happy with the speedy service and attention to detail-those are things we take great pride in.
We truely appreciate your feedback.
Kind Regards,
Kay
Such a quick turnaround
Pick up, and drop off, were seamless. The speed of the repair was short too. Really impressed
22 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi Shane,
We're so pleased to hear everything felt seamless from pick-up to drop off, and that your repair was completed quickly. It's great to know we left a strong impression-that's exactly the experience we aim to deliver.
We really appreciate you taking the time to leave feedback.
Kind Regards,
Kay
Fast and reliable
Fast and reliable. Good job done. Thank you very much for bringing my Fold 6 back to life.
27 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi Michael,
We're glad you found our service fast and reliable, and even better that we could bring your Fold 6 back to life. That's exactly what we're here for.
We really appreciate your support.
Kind Regards,
Kay
Absolutely amazing
Absolutely amazing. So quick to resolve issues and easy to send away to Samsung. So helpful on phone also.
19 aprile 2026
Risposta di TMT First
Hi Mr Kirby,
We're really pleased to hear you found the process quick and easy, and that our customer support team were helpful over the phone. Making things simple and stress-free is exactly what we aim for.
We truly appreciate you taking the time to leave such glowing feedback.
Kind Regards,
Kay
Flawless process and phone as brand new…
Flawless process and phone as brand new after repair, I have no complaints
29 aprile 2026
Risposta di TMT First
Hi Funmi,
We're delighted to hear the process was flawless and that your phone looks as good as new after repair. That's exactly the standard we aim for everytime.
We really appreciate you taking the time to provide your feedback about your experience using our services.
Kind Regards,
Kay
Excellent service!
Excellent service!
My samsung z fold 7 had flicker issue and this was picked up and fixed very promptly.
26 aprile 2026
Risposta di TMT First
Hi Kafayat,
Thankyou for the excellent 5-star review!
We're pleased to hear we could fix the flickering issue on your Fold 7 promptly. Providing fast, reliable repairs is what we're all about.
Thankyou so much for taking the time to leave feedback.
Kind Regards,
Kay
Very quickly dealt with repair
22 aprile 2026
Risposta di TMT First
Hi there, Derek.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
The buds were replaced quickly instead…
The buds were replaced quickly instead of being repaired so we got them back super quick.
25 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi there, Tom.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Great job done
Great job done, from collection from my home, updates on where my phone was in the process and returned promptly working and looking great.
Thank you!
17 aprile 2026
Risposta di TMT First
Hi there, Tessa.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
The only complaint I have is that I put…
The only complaint I have is that I put my invoice for the goods in the box they sent with my item and charging case. To then get a call asking for proof of purchase. I then had to email the same invoice because they couldn't find it.
21 aprile 2026
Risposta di TMT First
Hi there, Tracy.
Thank you for leaving feedback.
We are sorry to hear this, sometimes during the booking in process invoices or any documentation containing personal data may be disposed due to strict GDPR regulations.
We apologise about any inconvenience caused.
Kind regards
Owen
Simple and smooth
The whole process was extremely simple and smooth, from the moment I contacted samsung regarding my problem to them collecting, repairing and redelivering my phone was a week. Extremely impressed and satisfied with the whole process.
20 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi there, Gethin.
Thank you for your fantastic feedback! We’re delighted to hear that the whole process, from first contact through to collection, repair, and return was smooth and straightforward. It’s great to know everything was completed within a week and met your expectations.
We really appreciate you choosing Samsung, and we’re so pleased you’re impressed with the service. If you ever need assistance again, we’ll be more than happy to help!
Kind regards
Owen
Very fast service
Very fast service. Replaced faulty samsung device with working and fully functional model. Excellent service.
24 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi there, Tony.
Thank you for your great feedback!
We’re pleased to hear you were happy with the speed of our service and that your Samsung device replacement is working perfectly. It’s fantastic to know everything is now fully functional. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards
Owen
The repair was really quick and fixed…
The repair was really quick and fixed the issue. Overall a great service !
10 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi there, Muhammad.
Thank you for your kind review!
We’re delighted to hear that the repair was completed quickly and resolved the issue for you. Providing efficient, high-quality service is what we aim for, so it’s great to know we met your expectations.
We really appreciate your support!
Kind regards
Owen
Updates , Fast, Quality Repair
Constant updates and pay portals were sent so I could keep my repair going as quickly as possible. Updates on completion and delivery back were prompt and exact. My repair looks like new !
25 aprile 2026
Risposta di TMT First
Hi there, Steven.
Thank you for your fantastic feedback!
We’re really pleased to hear that our regular updates and payment process helped keep everything moving smoothly for you. It’s great to know the timing and communication met your expectations, and even better that your repair came back looking as good as new. We truly appreciate your support and look forward to helping you again in the future.
Kind regards
Owen
Risposta di TMT First
Hi there, Mrs Kinga Karolina Syska-Kiryluk.
Thank you for your feedback!
We’re glad to hear you were happy with our quick and efficient service. We appreciate your support and hope to assist you again in the future.
Kind regards,
Owen
The repair from start to finish was…
The repair from start to finish was done fast and efficiently.
24 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi there, Justin.
Thank you for your feedback!
We’re pleased to hear that your repair was completed quickly and efficiently from start to finish. That’s exactly the level of service we aim to provide every time.
We appreciate your support and look forward to helping you again in the future.
Kind regards,
Owen
Really quick service
23 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi there, Jon.
Thank you for your feedback!
We’re glad to hear you were happy with the speed of our service. Providing a quick and efficient experience is something we always strive for.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Owen
Very good
Very good, repaired my mobile screen, which I'm currently using to type this review.
25 aprile 2026
Non scritta su invito
Risposta di TMT First
Hi there, Matt.
Thank you for your great review!
We’re really pleased to hear that your mobile screen repair was a success, and even better that you’re already putting it to good use! It’s always rewarding to know our repairs make a real difference.
We appreciate your feedback and are here if you need anything in the future.
Kind regards,
Owen
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