T-Mobile Recensioni 608

Overpriced. Lied when I returned phone for refund. Trying to charge me for new phone I returned and 2 months of service I never had because phone was in their possession. Thieves.

Has anyone else had the terrible experience with Tmobile and their new T-Life app for SyncUPKids? I purchased an expensive phone, almost $300, for a watch that I can track my granddaughter"s location. Now I am unable to access the app because my phone doesn't support it. Now I am EXPECTED by Tmobile to purchase an "upgraded" phone. Nothing wrong with my phone and I do not want to purchase another phone. Have been with Tmobile for over 24 years and they do not care that I told them that I am transferring carriers. I wonder what genius decided to go with this app. They should be terminated immediately. It is truly unbelievable. And you are correct, Customer Service is TERRIBLE, they talk over you and raise their voice. Raises my blood pressure.

I was a 16 year customer with T-Mobile. I had 5 lines that I was slowly switching over to another company after Tmobile forced workers to wear masks or get the Covid vax.

The final 2 lines were ported out from Tmobile in September 2024. I expected to get a least 1 more bill which I received via email and it was paid in October in the amount of 99.56. No problem.

I never received any further bill notifications from them after that so I thought it was the last bill. But then they charged me again in November via auto-pay in the amount of 142.22. I was concerned because it exceeded any bill amount I had ever paid them in the last 16 years. And it did not seem to be a prorated amount - which would be less not more and I never received a bill notice to review the charges before I was charged.

When I tried to log into the account, I couldn't because I was no longer a customer. So I called customer service which was an overseas representative. She said she would issue a refund for the 142.22 BUT she refused to send me any sort of confirmation of the refund via email or text. She only gave me a confirmation number over the phone

I kept checking my bank account and also called by bank. There was never a refund issued so I issued a dispute because it was sounding like fraud.

Then in December I received a collection notice that I owed 172.22 - which was 142.22 plus a $30 service charge for the collection.

I again called customer service. I spoke to 2 reps. They refused to back down and had no explanation as to what the 142.22 charge was for, why it went up instead of down or anything. They said I simply owed the money over and over. I said I wanted to see a bill and they said I had to go to a retail store.

I went to the retail store very angry, but thankfully they were more understanding and could speak English. They were also confused on the charge because they also expected the bill to go down not up. They noticed that about the time I ported out a HotSpot service in the amount of 56.32 was added to my account. This was not authorized by me and did not make any sense since I was leaving. There was no explanation for this change to my service as I was leaving.

The retail workers were able to call a support person who again understood why I was upset because the bill made no sense. That worker issued a refund to me for the 56.32 and removed the collections charge and I was to owe the $88 which was the real prorated charge. Which I was fine with. I always expected a pro-rated bill and would be willing to pay that so I could leave this company for good.

At least at this point I believe that worker is not lying like the first rep. The retail people seem to be more accountable because I will obviously come back to the store and nag them until it is resolved - foreign workers do not care they are so far away they don't need to treat you as a human.

I feel it was fraud for Tmobile to change my service, send me no bill notification as they usually did AND, charge my credit card via autopay for all of this.

It is also fraud for Tmobile to say they will issue a refund me but never refund me.

I would give a one star but the retail workers were actually understanding and willing to make it right.

Tmobile is probably ok until you want to leave and they make it very difficult to leave. They make you sit on the phone forever to get a porting out pin, they try to stick it to you as you are leaving by adding services, they give you foreign customer reps to deal with because those people don't care and will treat you bad on Tmobile's behalf.

Please consider all this before going with them, it will save you a headache one day.

Tmobile does not deserve your business.

We switched to T-Mobile yesterday. We had a great experience with Marco in Columbia, SC. He got us a great price for our plan, we received 2 drinking glasses and 2 pair of gloves as a thank you. He was very patient with us and very professional. I also got a new phone for a $10 fee. So far very happy with them.

In November I called Tmobile about my bill which all of a sudden increased by $30. They were able to lower it back to what it was but said they would call back Dec 14, 2024 to finish the changes. They did but to the wrong line. We eventually were able to connect but she said she was unable to do what she said she would do. I was transferred to a man who gave me fees that ranged from $165 to 100. He should know what the cost for the Magenta plan is. There should not be variability. I asked to be transferred to a supervisor and she did the same thing. I switched carriers. Now Tmobile is refusing to cancel my service. I was on hold 45 minutes yesterday and just now 20 minutes. This is insane. Horrible company.

I went into T-Mobile to get the free IPhone 16 advertised by them. I was advised by the sales rep that I could get it but would have to go to the Go5G 55 Plus Plan to get it. Was adamantly advised that it would not cost any more a month then the 55+ plan I already had. I wanted to upgrade to the iPhone Pro plus I was told by the sales rep to do. This would cost me an extra $14 a month. Three times I ask him to repeat it that all I was gonna be charged is $14 more a month and he said absolutely yes. When I got my first bill, my charge went up by $60. I contacted Customer Service who advised me that the additional $60 was correct and legal so I was actually stuck with that amount. My advice to anyone doing business with TMobile is to record the transaction manually so that you have proof when the sales reps decide to lie to you.

This Review is Specifically for an Employee at T-Mobile. Shahzeb Sheikh. His title is Business Account Expert but should be SCAM EXPERT! Shahzeb called me to advise me that my business account had been assigned to him and he offered me TWO IPhone 16 Pro trading in Two IPhone 12 Pro for the cost of $20.00 more per month on the 4 lines we have with T-Mobile. When I received my bill the cost for the two phones were over $80 per month plus he added to additional phone lines which I did not agree to and was never discussed. I tried getting help from TMobile corporate and was told an Escalation Team Member would call me within 48 hours. This never happened. I even set up a conference call with Rep which he failed to show up for. Finally I went to a corporate store and had a local rep undo everything that had been done to my account without my permission. Buyer beware TMobile employs Scam artists and once they get you it is very difficult to undo what they do to your account.

Hrvatski Telekom d.d.
Radnička cesta 21,
10 000 Zagreb, Croatia.

RUN AWAY FROM THEM BEFORE THEY GRAB YOUR CREDIT CARD. WHAT THEY SAY AND WHAT THEY DO IS LIGHT YEARS APART AND THEY WILL CHARGE YOU FOR SERVICES YOU NEVER RECEIVE AND THEN REFUSE TO REFUND YOU STOLEN FUNDS

I had bad customer service on chat and I let the person know. To spite me they deleted the primary number from my account. It changed to a random number without my knowledge. I didn't realize it until a couple of days later. It tooke me 7+ hours of phone calls over the course of 3 days to resolve the issue. This act of revenge by the tech worked. My family and work needed me and it caused problems in my personal life.

I join T-Mobile about a year and a half almost two years ago and I've had nothing but problems with their service and now it's even gotten worse I get try to give another chance with the internet service which I got to buy a year ago I've had nothing but problems with and it was worse when I got it back so I I sent it back to him now half the time they don't answer their phones and the service department so that's not reason I returned there internet service and then they're very rude and nasty okay and now my cell phone service I'm changing to another company because these people don't know what they're doing this is the worst cell phone company I ever been with then top it off this phone payment on the 23rd they took the whole amount and the potted towards my phone service increased the rate of my phone service and then upon nothing towards the two phones I was applying I was financing from them yeah I'm done with this company I'm paying my phones off and going to another cell phone company do yourself a favor people do not deal with T-Mobile they are snakes plus I found all my personal information was on the dark web and guess who had something to do with it it was T-Mobile my social security number my date of birth my phone number it was all from them and I forgot to add that after they took my auto payment at my account my balance on my phones as same as it was last month so they didn't apply nothing towards my phone's.

I have been with T mobile for almost two years using the same device. A Blackview 8800pro. My phone worked perfectly the entire time I was with T-Mobile until three weeks ago. I have gone into their stores, I have spoken to 5 different tech support staff a customer support staff and a supervisor. I have spoken to Christina, Isaiah, Burt, David, and Avery in Tech support, I have spoke to Malik in Customer support, and Brandon his supervisor.

I was given a 125 dollar ticket at the military base that I work at for not being able to show proof of insurance, because I always had it in my email, because I always had cellular data to access the Internet. As of three weeks ago, I get dropped calls, no cellular data, no cellular service and they victim blamed me for having a phone that is partially compatible with their network. A network that worked fine for 18 months then just stopped. My phone is only two years old. It is my fault for using the phone that works for me. It is my fault for wanting to use a phone that I want to use. It is my fault that I didn't have a paper copy of my insurance card because with USAA I have to renew every three months. It is my fault that the phone I want to use is failing putting my life in danger if I can't call my wife when ice is all over the road and let her know I'm safe, just going to be late. It is my fault that I may not be able to call 9-1-1 or my insurance if I am in an accident because their network decided to not work with the phone I paid for and their website says it is compatible with.

To say that I am disappointed is an absolute understatement. To say that I am angry is an understatement. I am paying for a service that I can not get any help with. They want me to buy a new phone through their company and punish me for wanting to use a phone that I want.

They should be ashamed of themselves.

We recently got Tmobile for their deal for free phones, and thought their internet would be good judging from the ads popping up on TV. LITTLE DID WE KNOW this was a big mistake and we are hardly receiving any internet connection from the router and receiving random messages from other people.

I purchased a phone with Tmobile with the understanding that after having paid $108 and after 30 days, the phone would be unlocked.
This was not the case, when I went back to the Tmobile store the sale person said that at the time of sale he may have quoted a wrong information but he could not do anything about it unless I continued paying the monthly subscription.

0 STARS I have had T-Mobile for less than 2 years and my account has been compromised twice. This last time, I received a letter from a collection agency claiming that I owe $$$. I did my own investigation at my own cost into this issue, and it is easy to see that the person who has opened these fraudulent accounts under a bogus name and address is a career criminal and t-mobiles fraud department has declared the bogus account to be legit. I have gone to t-mobiles corporate level, and they also continue to claim the account is legit. Understand that this individual who fraudulently open this bogus account would have had to of used my social security number and or manipulated t-mobile to open this account. t-mobile will not release any information in respects to the bogus account. They would not even give me the phone number they assigned to the bogus account. I did obtain the phone number through my own investigation and was able to find the culprits history of numerus phone accounts (26). So, with all said I will first close my t-mobile account. Second, I will pay the demanded amount to the collection agency, and third I will sue t-mobile for all expenses and inconveniences that have incurred due to their negligence.

Truly awful customer service. An order went sideways on four new phones. Delivery couldn't be made so phones were tied up for over two weeks. Their customer service team could not give me any info and offered ZERO solutions. It's incredible to me that this happens in 2024. I am a perfect customer who pays on time and never complains about a thing. But this has gone too far, what an absolute joke.

I really hate t mobiles customers service people. I get put on long holds, they have sent me in circles searching for information on the breakdown of how I am charged for fees that no one can seem to explain. The manager has been rude and thinks it is ok to raise her voice and talk over me and refuses to let me explain what is going on, tells me to accept the truth. I have been on the phone for about 3 hours going through nonsense along with a headache. I have already reported t mobile to the FCC and I have spoken to the President all the past crap I have been through. I am going to have to contact the President of T mobile and the FCC. What a waste of my time with these people!

Explain how in 2 moths my bill tripled. Worse service ever. They I'll never have my service again. No one could explain why kept repeating what I already knowed
They can talk to my attorneys

Can I give zero stars? The ABSOLUTE WORST Customer service ever. I am going through fraud investigations with them because someone opened an account under my name in march 2024. By end of April the ASSURED me it was taken care of and it was closed. Now it's on my credit report I had to go to Police Department and fill out report and now wait for them to go thru investigation. Waste of my time as a business owner worst decision ever to go to T-mobile. Also their service is terrible.