T-Mobile Recensioni 608

My family and I switched over to Verizon from T-Mobile on November 10th and we were still being from T-Mobile for a couple of devices that they did not cancel. I just received a bill on March 12th and nothing until now. That showed that they were still charging us for these lines. There had not been any activity on those two lines for a year and a half but still charging us. I just don't understand why we were still being charged if we switched over to Verizon and it was very evident that we switched over. They refuse to help with that part of the bill and I told them we would never come back to T-Mobile. They had the worst service and the worst customer service that I have seen.

In April 2022, I faced significant issues with a previous telecommunications provider and decided to explore better options. T-Mobile emerged as the clear choice, offering the best value for the services I needed within my budget. The representative I interacted with was professional and provided the necessary details, prompting me to sign up.

I immediately noticed that T-Mobile’s texting and calling service far exceeded what I had experienced elsewhere. However, their billing process has been a complete mess, and collection agents must communicate the pros and cons of late payments transparently instead of obscuring the essential details.

I made every payment on time from the day I signed up until August 2024. When I unexpectedly lost my job and was disqualified for unemployment benefits, I proactively informed T-Mobile about my financial situation and the ongoing appeals with the employment office.

Their slogan, “We are here to help,” is misleading. They create the illusion of wanting to work with customers, but that isn’t true. The only option they presented was a payment plan, which I found a trap. They neglected to mention that failure to pay by the assigned dates results in disconnection fees. Despite being fully aware of my unemployment status and pending appeals, they charged me a staggering $930 over six months for a plan that should not have exceeded $90 monthly.

My advice is straightforward: if T-Mobile offers you a payment plan, think twice before accepting unless you can adhere to their imposed due dates. I was misled by their claims that I could request a new payment plan if I couldn’t meet the initial deadline, which turned out to be a complete falsehood.

Big corporations like T-Mobile often evade accountability for their predatory tactics, even though laws like the “Unfair, Deceptive, or Abusive Acts and Practices” (UDAAP) exist under the Consumer Financial Protection Bureau (CFPB). It’s time to hold them responsible for their actions.

I created an Excel worksheet detailing all the invoices from June 2023 through February 2025, matching them with all my payments. Before submitting the schedule to the CFBP, I will confirm that all the charges and service fee allocations were adequately made and that my payments were applied correctly.

Now, I don't have services and am missing out on following up on my job applications.

I would give T-mobile 0 stars but there is no option

I stayed with T-mobile for the price , not for the service at least based on the service I had in my area it was very inconsistent I always had to upgrade to a new phone so the extra bands would help the signal. Their tech support told me usually upgrading more often would help. Since I was in a grandfathered plan, I couldn't get a good upgrade offer unless I changed my plan to almost double the price. So I kept calling every 2 -3 weeks. T-mobiles customer service kept telling me to call back because the deals always keep changing and there might be a good upgrade deal.
So ........
What did T-Mobile do?
They sent me a letter about a month ago telling me My name was removed from an authorized call in person. They said they sent me some certified letter about 3-4 years ago saying the same thing. which either they are lying or never delivered. They won't show me proof. Now my office manager called to port out a few lines, so they sent us a letter saying they are cancelling the service and blacklisted us, They didn't even wait 4 more days till the cut date.
I recommend staying away from using T-Mobile not only that ATT and Verizon are American companies, T-Mobiles parent is Deutsche Telekom a German company.

Buy American, give business to American companies.

I am looking for a lawyer to take them on for me and also looking to now do a class action suit for a possible trade-in policy fraud.

I've had Tmobile phone service for more than a decade but in September I signed up for their internet service with the offer of a $200 gift card. Apparently the offer was fake because they claimed that I did not sign up in the offer timeframe, even though the rep on the phone verified it was a current offer and I would receive it. It was when I didn't receive it that I began getting the runaround from different reps. I am very disappointed by that bait and switch by a company I always held in high esteem before.

Also, the internet was highly restricted and weak. For example, my TV didn't work with their service and my laptop kept having to be refreshed. And also for some reason, some Youtube videos and comments were restricted at my home, and I know this was internet specific because they weren't restricted outside of my house.

I definitely recommend not wasting your money on Tmobile's internet service!

I have had my so called phone for about 3 months. I have had iPhone for more than 20 years and never have I had the problems I have with this one. GPS doesn't work. If I get away from wi-, fi it will not change to data as all my other iPhone have. When I call to complain they lie to me, send me in circles, keep me on the line for over 2 hours and achieve NOTHING. I was lied to when I purchased the phone and service and have been lied to every since. If you are thinking of going with t-mobile run fast

I have had service with T-Mobile for a year and it has been a nightmare they say they have great customer service but no , they don’t listen you are only a number they have hidden fees that they charge you and to be real they are a rip off they tell you your phone only going to work off WiFi so why do I have to pay you to use my home WiFi to use my phone ? Then if they cut your service you may pay up to 70 to 80 bucks to get your phone service back up and that’s just reconnect fees and then disconnecting your service they even charge a return fee from your debit card if you default on a payment arrangement I was telling the young lady my issue and she wasn’t listening so when I told her she wasn’t listening she goes on and say well you over talking me I’m like no I just had a entire conversation and you heard none of it ( I think she had me on mute ) she like I’m getting my lead I was like no I’m finding a better provider and they only time you can speak to anyone of your bill is in good standing if not they send you out of the country and the reps there are very rude

The worst experience ever! We switched to them to save money and are paying double! On top of that, we were supposed to get a $200 prepaid Visa gift card for getting the TV box. Nope, we didn't get it! We have constant problems with the wireless internet. Watching TV is constantly interrupted. We were promised free phones for switching, Nope! The monthly payment constantly changes and you can't trust doing automatic payments because they take it before they say it's due without warning. We have paid more in the past 5 months to them than we did in a year of our previous carrier! Do not switch to this company. Absolutely the worst experience ever! Complete nightmare!

Most incompetent company and dishonest company I have ever dealt with in my entire 65 year life. Ripped me off financially, and still have not refunded or rectified a single problem they promised to fix immediately. Do NOT get involved with them. Only time in my life I have gone to the trouble of doing something like this.

I called T Mobile to cancel my wireless internet and was instructed to return the tower to a T Mobile store. I returned the tower in June 2, 2024 at T Mobile a Store with receipt. Contract was paid til June 20, 2024. I kept receiving bills all the way to November- spoke with Martin on Oct 11, 2024 and then to Ginger on Oct 14, 2024. Both confirmed receipt and it was just a mistake and stated it will be taken care of. Now, I'm getting collection from Cobb Law- I have to explain all over again. T Mobile is really HORRIBLE!!. WORST service!!! Do yourself a favor- Stay Away !!

T-Mobile was one of the best providers back in times. Last 2 years with T-Mobile were disappointing, but I kept my account with a hope that they will hear us - customers and improve. Instead, it was going worse and worse. The customers service makes us wait on waiting lines for 40 or more minutes, ones it was 1hour and 14min until I heard anyone on their side; not to mention the number of multiple transfers and hang ups on me... This tells me that the stuff is NOT qualified to do their jobs. In addition, the customer service "experts" are rude - not listening, interrupting, raising voices.... The entire T-Mobile became irrespective and greedy. They discontinued my plan despite of "T-Mobile promise that it "will never be changed" - the 55+unlimited plan. "No hidden fees is the T-Mobile promise" - sounds familiar? Now, you may be surprised... They keep braking one promise after another, pushing prices and looking what else they can get away with; basically lying to us again and again. What a DISGRACE!!! Overall, T-Mobile is rapidly declining on ALL points and dropped down way below of my tolerance level. Shame on you, T-Mobile, shame on you!

If you want to lose money, then this is your company. They never sent me my equipment. A box of accessories arrived, and I refused the shipment. I've made many calls to cancel the account and get my money back. Insult to injury they billed me for a month of service a few days ago. When I called, they said my auto pay was still going. I never had service, cancelled and yet they couldn't turn off the autopay. Every person tells me a different story when I call the Customer Care number. Such a scam operation. You don't receive a confirmation number when you cancel or a reference number when you call in--and they won't email you. I just want my money back.

In 2025 how can a company such as T mobile exist ? In my opinion these are a bunch of high school drop outs that can't manage their way out of a paper bag. Don't even think of dealing with this garbage.

They failed to deliver the phones and internet device to my address, had me pay the full tax amount for all devices for a second delivery until the first returned to their distribution headquarters. Upon reciving the devices I noticed the internet and cellualar was not available at my location, called the technical services and listened to the service representative audibly LAUGH when I told her my address. She said there are no towers within range and I should have never been sold the account. 

They attempted twice to send a cellular extender to my address, both times the address they sent was incorrect. Now weeks out from the return date they would not take back the devices saying it was out of the return window. Finally a representative sent a return for the phones I had ordered. I sent them back, T mobile never confirmed the returns and is still attempting to charge me for the account and devices in full. I will be filing with the FCC shortly to resolve these issues, but really wish I had known what a disconnect there was between the departments for service delivery. I am ashamed to have fallen for T mobiles sales team trying to get a sale on a small business owner KNOWING the address was not servicable. Even checking their 5 G service address on their live webpage shows it is not supported

Refused to give me my $56.00 that's owed to me. Will befiling a lawsuit. Corporate has no direct number. Customer service gave me the runaround for a week now.

Service was okay. Cancelling was a pain. Received multiple past due notices for equipment that was returned.

T-Mobile is ripping off customers.
On August 03, 2024 at 3:04PM, I retuned a device to T-Mobile using the UPS return label received from them(Obtained a drop-off receipt from UPS). For some reason, I realized 4 months later that they are charging me for the device. After reaching out to T-Mobile customer care, I was told that they no trace of the device and that I should figure it out with UPS. I called UPS customer service and was able to track the device down to T-Mobile warehouse. UPS confirmed that the device was delivered on August, 08 2024 at 2:40PM (With Records). Even though I have all the records that the device have been returned, T-Mobile, have decided that I should pay for the device. I am very frustrated by their resolution. I shouldn't have trusted them, I feel betrayed and rip-off by T-Mobile. People should avoid buying devices from them at all cost. T-MOBILE IS A SCAM AT THIS POINT.

I have been a customer for many years unfortunately they do not provide existing customers with any deals when it comes to phones. If you can look past that, the customer service has got to be the worst if you’re lucky enough to get through to someone that speaks English, they disconnect you put you on hold you explain the same thing to 3 different
people. Assured the problem will be taken care of only to have to turn around and call them again the next week with exactly the same issues.

If I could rate company a zero, I would. Wait times are over an hour if you need any customer service. When we first went to T-mobile they were charging us monthly for phones that were sent into them. Supervisors here are a joke. I tried for 4 months to have it rectified and I could get no resolution until I emailed the CEO. Next experience was no better for a phone under warranty. 3 hours on the phone one day in addition to the hour and half call prior to this one. Two supervisors who refused to give us their name who cold transferred us to assurance only to be sent back to T-mobile. No resolution still as of now. No matter how good the deal you will pay for it regardless in fees and your time.

They use deceptive practices. When I spoke on the phone, they sent me the chip and it arrived 6 days later, but they were already billing me from the day I called for the service. I was upset and called to cancel the service and they were still charging me. Finally, we reached an agreement to pay them $80 without having used the service, much less the chip, not even for a day. I'm going to give them 80 dollars for nothing! They are licensed bandits, be careful. T-mobile if u want my account it is 201743200 you can ckeck im not lie
Utilizan prácticas engañosas. Cuando hablé por teléfono me enviaron el chip y me llegó 6 días después, pero ya me estaban facturando desde el día que llamé para solicitar el servicio. Me molesté y llamé para cancelar el servicio y me seguían cobrando. Finalmente llegamos a un acuerdo de pagarles 80 dólares sin haber usado el servicio, mucho menos el chip, ni un día. ¡Les voy a dar 80 dólares por nada! Son bandidos con licencia, tengan cuidado. T-mobile si quieren mi cuenta es 201743200 pueden checarla no miento.

Terrible compañía pero PEOR customer service NO LO RECOMIENDO, llevo más de 10 años con esa compañía y cada año a ido empeorando