T-Mobile Recensioni 608

I have been a Tmobile customer since 2021. Called today to get all 3 phones upgraded. I was advisedit would be a $70.89 upfront fee and $16.67 monthly added to my bill for each line. I advised them I could go to Verizon for the same service bill each month and get 3 new phones at "NO" upfront cost or additional added to my monthly bill. They said well we do hate to see you go, but we have no promotions going on. Tmobile is more concerned with the dollar than Customer Loyalty! Goodbye Tmobile!

SCAM ARTISTS AND CON ARTISTS!! I have been using tmobile home internet in our camper since 2023. I went with this option because I was told by multiple employees including the store manager that I could take it on the road to use in multiple locations as I live in my camper. For $55 a month I couldn't complain. I have been using this for over a year with NO issues and now am being told I need to pay 2.9 times more ($160 on autopay) for their new "away plan" for the EXACT same service I have been using. The home internet will now be geo locked to one location so you can't take it anywhere. The rich have to stay rich and they will find ways to make more money for providing the same service

We purchased 2 phones at Costco. Were promised that in our area service would be great. Well, people often cant get ahold of us and when they do there are so many dropped calls. Also, we bought from Costco in May and it is October and I still don't have my rebate gift cards. I have called 3 times and been given the run around. I truly believe that if I did not keep calling to check on the the f'ing status, they would just not send it. Ridiculous that I have to keep calling and it still takes 6 months to get a gift card that was promised at time of purchase. Sales rep at Costco also misrepresented this promotion and led us to believe it would only take a few weeks to get the cards. He has not responded to my phone calls.

T mobile bottom line is only money talking about part of the family well that's bull ST,anytime you can suspend someone's services for $15.00 means you careless about a customer and more about a payment,my phone was static wouldn't give me no dial tone call a number the phone is silent then hangup like someone tracing my calls or listening,which T mobile was deceptive about telling me any of this information if your not working but still pay your bill 3 days later and they know this and still cut your services means they don't care about their customers their a bad company prepaid or not my advice I will be posting don't do business with them

I canceled my 5g router days in advance before my next billing cycle because I moved and the service no longer works at my new place. The amount of unprofessionalism and incompetence is ridiculous and shouldn’t be tolerated by any customer. I was told a full refund of my bill was not possible even though when I canceled my service over the phone and got email conformation about my cancellation. I also asked the representative over the phone if I was all set and good to go with my account being closed and she confirmed that all I need to do was return my device and that I canceled the account. After all of that to my surprise I was billed for the next month after I spoke and canceled my plan. The representatives on the phone told me they can’t issue a full refund and the best they could do is give me a portion of it in 2 weeks! Worst company on the planet and should be out of business a long time ago

EVERYTHING IS WRONG WITH TMOBILE. THEY LIE TO GET YOUR SERVICE, BUT CHARGE YOU FOR THE LIES. THIS HAS BEEN MY WORSE YEAR OF EXPERIENCE WITH A CELL PHONE COMPANY IN 20 YEARS. THEY EVEN TOLD ME TO LIE TO THE INSURANCE COMPANY ABOUT MY PHONE.
THEY CAN TELL YOU YOUR PAYMENT IS DUE OR LATE, BUT CALL AND TELL THEM ABOUT THE SERVICE, THEY PRETEND THEY CARE BUT THE ONLY THING THEY CARE ABOUT IS "MONEY"! I AM DONE WITH TMOBILE! EVERYTIME I CALL THEM NOW, I END UP WITH A HEADACHE. THEN TO MAKE MATTERS WORSE, I FIND OUT DEPENDING ON YOUR PLAN IS HOW MUCH YOU CAN GET FOR AN UPGRADED PAID PHONE..$300.00 FOR A $1300.00PHONE? I AM DONE WITH TMOBILE.. NOT 700.00 but, 300.00..
GREED!! THEY WANT YOU TO ADD LINES YOU DONT NEED SO YOUR BILL WILL BE HIGHER.. KEEP THE CUSTOMERS BROKE IF THEY CAN.
DONE WITH YOU!!

TMOBILE is the worst company with the worst customer service. BEWARE!. They talk you into plans and steal your money. They switched me from 2 lines to 4 with the promise of new phones. They charged 140 to do this. The phones weren't delivered and returned to them. They then claimed the only way to get the phones was to process it again charging me another 140. They promised I would be refunded the original 140. I have been calling for a month now. No one will refund my money and to top it off they are charging me for 6 phone lines since they added another 2 lines the second time. They give you a BS statement saying a supervisor is reviewing it and will call back. They never do!! They lie and steal your money. Stay Clear from Tmobile!!!

This has got to be the worst phone company ever. I have been a customer with Sprint for 23 years and then they were bought out by TMobile, my service has been horrible every since. usually I have NO service or dropped calls, constantly in SOS mode. this is terrible and after a total of 25 ears I am taking my business elsewhere.!! DO NOT BELIEVE THEIR HYPE.. THEY SUCK!!!

Spectacular service and great prices

My family and I have been with T-Mobile for at least 10 years now. It's been the most reliable for us, even in the middle of nowhere. I used to take road trips about 3-4 times a year and never had issues. In fact, I had to share my hotspot with friends because they often didn't have service with their providers.

I recently migrated over to their internet service and I am blown away with it. Download speeds exceeding 300 mbps and upload speeds averaging about 45 mbps. Truly the most reliable service I have had with home internet and it's only 35/month!!! Couldn't tell you more about how much I love T-Mobile.

I have use T-Mobil for over 15 years. I pay for 3 telephones currently my charges are $200 a month. Recently, I had a problem with my Galaxy Z flip3 5G. I called customer service and I found out that I have been paying for insurance $18 a month. I was concerned because the phone stop working during a trip. I was told by the technical person that because I have been paying for insurance the phone would be replaced at no cost. She asked me where I wanted to pick it up and we agreed in a location in Wellington Fl. I went there the day before yesterday and the telephone had been shipped to the store but it was not there yet. I went back today and Phillip at the store said that it could not be exchanged because my telephone was damaged and. The phone is approximately 6 years old. So instead of exchange it for the telephone that was already at the store, told me that I have to file an insurance claim and that it would be shipped to my house in West Palm Beach Fl. So, buyers beware. I paid over $1,000 during this period to be told my phone was not covered by T-Mobil and that I had to pay an additional $99 and it will be shipped to my house in West Palm Beach. If you have insurance on your telephone, cancel it immediately because it is not worth it. I had paid thousands of $$ to T-Mobil over 15 plus years and as soon as I get my new telephone I will be moving my services to Xfinity for $80 a month.

Scam company! I shut down my internet service because I was moving. A couple weeks later they charged my autopsy that was set up before. I called them and they stated they couldn’t access account because it was closed. Customer service was terrible and now I can’t get a refund for the false charge!!

Nelvi,

Of Billing and restoration was very helpful in working with me to restore my service . I really appreciate her candor and being patient with me when I was not.

Terrible customer service. Terrible cellular service. I even found out we had deprioritized cellular service once we hit a certain threshold. We bought a kids watch and it never worked - I spent close to 15 hours on customer service over 3 months and they won’t refund me for a watch we never used. I couldn’t be more over this company.

While the employees are great; the actual phone service is terrible!!!! Many dropped calls now matter where I am. I could be in my living room or my kitchen and my phone will literally go out saying SOS. It’s ridiculous. As much as we pay for the services. They are always trying to better the towers for almost 2 years so I’m told but they haven’t gotten any better in fact it is gotten worse.

It is rare that I write a bad review about a company, but I really had a terrible experience. I am a Business Owner and completely rely on receiving all of my text messages. For over two months I did not experience reliability on my text messages on my phone. (I was getting all texts on my I Pad though) They blamed Apple and Apple blamed them. I would spend hours per week on the phone with them. I went into the Apple Store and a third party Apple Authorized Dealer and both said my phone was absolutely fine and my settings were correct.
Eventually T-Mobile admitted they had known network issues in the area with no ETA on resolution. I ended up switching to Verizon where I have 100% reliable service. It was the absolute worst customer service I've received from a Corporation. The savings may be worth it if you use your phone only socially, but I would highly advise to not use them if you need it for a business. I could write pages and pages of details about all that the time they wasted of mine, but it would get repetitive and boring. If you want to know more though, I'm happy to share the sad details of my extraordinarily bad experience with them.

Horrible company I went with my wife to get a 5g home internet box, I have a friend that lives in the same town as me as well as that has a home internet box and me myself I have had one. My wife wanted one so we decided to go when we got to the store in Lubbock located on 98th street the staff was incredibly rude stated that our area was geo locked and told my wife she had fuzz in her hair rather than answering basic questions so me and my wife decided to leave. As well as that if we were able to get the internet box we would have paid anywhere from 35 to 45$. Upon leaving the store we decided to call Verizon. Verizon 5g home internet was available in our area, not only that we paid absolutely nothing for the device, hardware, and service. The Verizon employee was extremely respectful and made us feel so much better than the employee at Tmobile made us feel. We ended up getting a 100$ gift card from Verizon as well. Overall I would never ever recommend t mobile home internet, Verizon is far superior and their employees are more respectful.

I used t mobile is my carrier for fourteen years. I always sang their praises, Never had any problems with them. Until I changed carriers. Hopefully, if anyone knows the answer to this, I would appreciate it. I cancelled t mobile on august seventh, They had just taken out their payment on the first. They took another payment out september first, I hadn't used their services and canceled their services on August 7th. But they say i'm even with them now. Does anyone know if they owe me september payment back? Did I mention? I am a seventy three year old woman on a fixed budget ? Thanks Diane, Thomas.

Complaint for Mis-selling by T-Mobile

On August 3, I was exploring alternative mobile phone carriers to switch from AT&T and found a promotion on T-Mobile’s website for cheaper monthly line charges. I have four mobile phone lines in total. I initiated a chat through their “Order Now” chat box with a customer service representative. I informed him that I was interested in switching but my devices were locked with AT&T, with about 1.5 years left to pay off. He put me on hold and returned with a deal called “Keep and Switch.” I mentioned that I was familiar with the deal but unsure of my eligibility. He asked for and I provided all my phone numbers and phone models.

The customer representative then went off to check my eligibility and returned, congratulating me that I was eligible for the switch. I emphasized the importance of this switch for me, and he assured me of my eligibility. We proceeded to process and complete the order with T-Mobile. On August 4, I paid $2,374.62 to AT&T to unlock my phones and ported my numbers to T-Mobile. On August 7, I ported my lines over to T-Mobile and, following their instructions, waited a few days to submit my rebates to claim back the $2,374.62 from T-Mobile via the link they provided: switch2t-mobile.com.

I applied and was rejected on the basis that I had already used this promotion less than two years ago, making me ineligible. I called T-Mobile and spoke to April, who apologized, stating that the two-year rule was not clear on their website and that she had informed their team to ensure future customers are better informed. I told April that while this was the right thing to do, I am now $2,374.62 worse off and was enticed by T-Mobile sales to switch under false pretenses. I also gave them the opportunity to check my eligibility, and the T-Mobile sales representative confirmed it after checking my phone numbers.

April said there was nothing they could do for me as their systems would not allow them to override the decision. I explained that this was not my issue as they had mis-sold the service, and I could no longer revert back to AT&T to get my money back. I called again and was connected with Diana, Care Manager at the Birmingham, Alabama office. She explained that the two-year rule is on their website. I informed her that April had told me it was not there before. We looked at the website together, and it took a long time for both of us to find where the two-year rule was stated.

I reiterated that I was not informed of this rule and had given the sales representative the opportunity to check my eligibility, which he confirmed. I was not provided with the terms and conditions of the promotion nor pointed to these conditions that would have triggered me to question my eligibility. April on the first call even confirmed that the information was not on the website and said she would inform the web team to update the website to make this more explicit. Essentially, I was mis-sold and am now out of pocket for over $2,374.62.

Upon further research, I found that I am not the only one who has fallen for T-Mobile’s promotion problems; others have experienced similar issues. T-Mobile is aggressive in switching customers without making the eligibility conditions clear. The sales representative confirmed my eligibility and mis-sold me the promotion. He had my name, address, and phone numbers and could have checked it properly but did not. If you google T Mobile scams on keep and switch you will also find several others experiencing same problem - wished I had done that and not assume a large telco like T Mobile would be this unscrupulous

How is possible the tmobile have employees, when customers ask can we charge ours phone they saidt this is the last time i let them charge

Since switching to T-Mobile, I enrolled in Auto Pay to take advantage of the promotion associated with my chosen plan. Recently, I updated my debit card information in the T-Mobile app after receiving a new card. My payment due date is the 27th of each month, with Auto Pay scheduled to deduct on the 25th. However, I noticed that my payment had not been deducted as expected, so I called 611 last night. After waiting for over an hour and dialing 611 multiple times, I eventually used the app’s chat feature to request a callback. When the agent contacted me, I was informed that there was no Auto Pay arrangement on my account, despite having set it up when I first switched to T-Mobile. To avoid further stress, I asked the agent to set up Auto Pay again. My due date was the next day, the 27th. Today, I checked my account only to find a message stating that my payment was overdue, despite the agent having supposedly set up Auto Pay the previous night. Frustrated by the inability to speak directly with an agent through 611, I used the chat feature again and received another call. Once more, I was told that I didn’t have an Auto Pay arrangement, which was both infuriating and stressful. To resolve the issue quickly, I ended up paying manually and instructed them once again to set up Auto Pay. This has been an extremely frustrating experience, highlighting significant issues in your system and processes.