Tlscontact Recensioni 

Really frustrating experience with TLScontact. I have been trying since Tuesday to get an application removed from my account, including calling several times and submitting the relevant form, and it still has not been done.

I also had to cancel an appointment because the visa category was wrong, but I was not able to get a refund, despite trying to correct the issue as soon as possible.

The website is confusing, the visa categories are unclear, and it is very difficult to get useful support when something goes wrong. The whole process has been unnecessarily stressful.

I am extremely disappointed with the TLScontact appointment booking system and customer service.
The website was not allowing me to book an appointment properly. I eventually managed to book an appointment after paying £65, but the appointment was automatically cancelled by the system.

As I needed to complete my biometric appointment, I had to go directly to the TLScontact centre, where I ended up paying another £130 to get an appointment.
I have since requested a refund of the original £65 because the appointment I paid for was cancelled, but I have received no proper response regarding my refund. In total, I had to pay £195 because of problems with the booking process, and I am still waiting for my £65 refund. The website and booking system seriously need improvement, and customer support should respond promptly when customers have payment or refund issues. This has been a very frustrating and disappointing experience.

Merci beaucoup pour votre service.

Emily (at TLS Boston) helped us, step by step, with the complicated paperwork for our French visa. She was knowledgeable, professional, and very pleasant. It is a stressful process, and she helped us every step of the way. She knows the process inside and out, and she explained everything as we went through it. She made it less stressful with her professional, knowledgeable, and kind manner.

Is a scam, everything is built to rip you off. No practical information on their website, features on it don't work half of the time. Staff is useless, and broke EU law (will make a complaint to the German Foreign affair services). Disgusting...

I did an application 9 weeks before my flight date. got an appointment 3 weeks after my flight date. I had already paid flights and accommodation. All monies lost. when i phoned in to get answers, i was told there is nothing they can do and i need to follow the process. absolutely disgusting. Staff do not help and the application process is a mess.

Impossible de se connecter sur le portail pour suivre la demande !

My first appointment was for the 13/08/26 but I got sent away because I didn’t have the application forms I was told that it will cost me R1000 for an agent to help me fill one it’s took me 5min to fill the form not having it there couldn’t have been a reason to send us away the lack of professionalism I experienced then the lady at reception and she was quick to dismiss us assigning to reschedule and yet filling the form on my own laptop could have taken 5min and we could have submitted the application instead of sending us away and often with my previous application for Belgium bare in mind people come from long distance I even asked if the person after me could go in and I would take his place so I could fill the application form but I was declined , that was very inconsiderate and yet today it’s took 10min delay to attend to us for the appointment of 10:30. In that 10min delay one could have done so much.
Today I was asked to provide things that were not on the Germany required list, if you think you know better than us your clients then those additional should be put out on the required documents list.
I Am very disappointed I wish Germany and Belgium can take their business to vhs the service there is a lot better and professionalism is top I wouldn’t want to come back unless I have to…
Today the lady that attended to us was a lot better kind and professional but the company should get rid of the rotten inconsiderate ones, we are your clients after all we bring services to you so you should try by all means to keep a good relationship with all clients and I will share my experiences with rest of the world

Very poor service. The appointment booking system is unreliable and frustrating to use, making what should be a simple process unnecessarily stressful. Finding available appointments is a constant challenge.

What is even more disappointing is the customer complaint handling. Emails are not properly addressed, responses are often delayed, and there appears to be little accountability when customers raise genuine concerns.

For an organisation handling important applications, the level of customer service falls far below expectations.

The welcome and warmth of the staff including perfect service.

I am incredibly disappointed. The location is difficult to find, there is zero signage in front of the building. I had to walk around the area back and forth to find the door. The online system to check visa status is practically unusable. I spent a significant amount of time trying to use it, only to be greeted by a frustrating "Host Error" message that kicked me out. It's 2026, this shouldn't be happening. The fee is not cheap.

There is a problem with the website. I couldn't make an appointment as I was not given the option to pay for it.
I tried many times.I called the callcentre this morning and held on for 50min before putting down the phone. I called the call centre later again and they had told me it had been cancelled by booking more than 3 times but I couldn't pay for the booking as it was stuck on the cart. I was told to redo the application for the Shengen Visa then re book. I did this but it did not help. I cant even get in to book an appointment now in spite of having redone the application as it said I already had a booking which I don't as I can't pay for it.
This has been so stressful and frustrating I have wasted so much time trying in vain.
All I want is a booking and to pay for it.

I had a good experience in their services. Everything is organized and the staff were all pleasant and made yoy feel comfortable. I highly appreciated Angel who checked on my documents. The whole ambiance of the office is also nice . Its not crowded so it was really comfortable. Thank you for a good service.

Very friendly and helpful staff. Service is excellent

I went for my child’s visa and I was assisted by Lisa. It was a smooth experience. Thank you Lisa.

Appaling service. System glitches all the time, preventing you from booking free appt.

Excellent service. I always enjoying the experience in the tls with the service and the employees

I left my appointment frustrated, and my first impression was that there had been been no instructions telling customers where to wait. Afterwards I found a photo of the notice and remembered that it was indeed there.

The notice tells customers to stand outside a locked door until someone from TLSContact comes to let them in. There is no bell, no intercom, no button and no way to announce your arrival. You are simply expected to wait until someone notices you.

For an appointment-based service that charges significant fees, this is remarkably poor design.

What made my experience particularly unpleasant was what happened when I tried to ask for help.

The building has a shared reception area with seating. Not knowing the procedure, I politely asked the receptionist where I should wait. Instead of simply saying, “There’s a notice by the TLS door explaining the process,” or pointing me towards it, I was told to leave the reception area. When I asked whether I could wait on the sofa, the answer was simply “No.” I was then effectively instructed to step back and remain outside the reception area while waiting for TLSContact.

That wasn’t a conversation. It felt like I was being treated as though I had crossed into forbidden territory simply by asking a reasonable question.

My criticism is that nobody made the slightest effort to communicate those rules like a human being.

Pointing at the notice would have taken seconds. Explaining that the reception area belongs to another company and that TLS staff would collect me shortly would have taken even less effort than the confrontation that followed.

Instead, the interaction left me feeling like an inconvenience rather than a customer.

The wider issue, however, belongs to TLSContact.

The UK Government has entrusted TLSContact with delivering part of the visa application process. Customers pay considerable sums for that service and attend by appointment. Yet the arrival process consists of standing outside a locked door with no means of announcing your presence while hoping someone notices you. Meanwhile, there is a waiting room inside that you cannot access until someone lets you in.

That isn’t good customer service. It’s a process designed around operational convenience rather than the people using it.

Not everyone attending a visa appointment is young, fit and travelling light. Some people have medical conditions. Some are elderly. Some are pregnant. Some arrive with babies or young children. Expecting everyone to stand for an unknown amount of time because nobody thought to install a simple doorbell or intercom demonstrates a surprising lack of empathy.

Ironically, the solution would be incredibly simple: a bell, an intercom, or even a member of staff greeting customers at appointment times. Any of those would remove the confusion and avoid placing people in awkward situations with a reception team that isn’t even employed by TLSContact.

The staff inside the TLS office were professional once I was admitted. My criticism is aimed squarely at the process, not the people processing applications.

Good public-facing services are measured not only by how efficiently they handle paperwork but also by how they make people feel. Unfortunately, this experience suggested that, somewhere along the way, basic human decency and common sense were forgotten.

It’s been more than a year now and i still haven’t received my £66.66 from TLS contact, they stopped replying to my emails as well.
Worst behaviour from them.
Going to escalate it to citizens advice.