The Anytime Anywhere team were great - very helpful and efficient and provided a really good service. Well worth the money, and avoided the frustration of trying to book a standard appointment at TLS... Leggi di più
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La procédure de demande de visa est simplifiée sur le site web, l'accueil dans les locaux a Casablanca est de qualité et le personnel sur place est performant. Je vous souhaite une très bonne continu... Leggi di più
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J'avais rendez-vous ce matin même a l'agence de Bangkok, avec ma compagne et mon enfant, nous avions fait un long trajet, et on m'a refusé l'entrée, sous prétexte que ma compagne et moi, nous ne somm... Leggi di più
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Genuinely a great experience from the front door to the exit EXCEPT that the guy that proceeded our group application payment tainted the experience. We were called and he started processing what... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Founded in 2007, TLScontact helps governments to manage their administrative interactions with travellers and citizens. Present in 90 countries, TLScontact operates over 200 visa application centres for both Schengen and non-Schengen governments and handles over 4 million visa applications every year. TLScontact is part of the Teleperformance Group, the global leader in outsourced omnichannel customer experience management.
Informazioni di contatto
Tunisia
- tlscontact.com
3,6
Nella media
12.710 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The staff is competent
The staff is competent. The service is fast. Thank you
22 aprile 2026
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Risposta di Tlscontact
Thanks so much for your awesome review Nada! We really appreciate it and hope to serve you again in the future! Your TLScontact Team
Highly Inefficient Booking System and Poor Support
I am extremely disappointed with the lack of functionality on this website. The user interface is incredibly difficult to navigate, and the appointment booking system is fundamentally flawed. Attempting to make a simple date change requires the user to start the entire process from scratch, including creating a new account, which is unacceptable. To make matters worse, the call center was unable to provide any assistance or viable solutions. Even in-person, the staff required a completely new application just to update basic details. This service is inefficient and needs a major overhaul.
22 aprile 2026
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Risposta di Tlscontact
Dear Jay ,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. After reviewing our system, we were unable to locate any recent records related to your application under the applicant’s name. Because of this, we are currently unable to verify the details or investigate the issue further. To assist you as quickly as possible, we kindly ask that you submit your complaint through our customer service team using the following link: https://www.tlscontact.com/en/contact-us/ In the meantime, please include your reference number in the message you will send to us through the above link. This will help us follow up with the appropriate team for an immediate investigation. Thank you again for bringing this to our attention. We truly value your feedback and remain committed to improving the experience for all applicants.
Your TLScontact Team
I'm so satisfied of your service, well done TLS contact
La procédure de demande de visa est simplifiée sur le site web, l'accueil dans les locaux a Casablanca est de qualité et le personnel sur place est performant.
Je vous souhaite une très bonne continuation
17 aprile 2026
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Risposta di Tlscontact
Dear Mohamed,
We are more than happy your application was smooth and you enjoyed the visit. We hope to pleasantly surprise you even more when you apply with us next time!
Your TLSContact Team
System down for a week now. TLScontact DOES NOT CARE
Their system has been down for a week now, so my visa application has been delayed for a week now. All they say is that there is nothing that they can do about it. The French Consulate really should not use their services. I have travel coming up very soon and my passport has not even reached the Consulate.
20 aprile 2026
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Risposta di Tlscontact
Dear Myles,
Thank you for taking the time to share your feedback. We regret to learn about your experience and fully understand how stressful and disappointing delays can be.
Please be assured that we take all customer concerns seriously. While we strive to deliver a consistent and reliable service, we acknowledge that, on occasion, processing constraints may occur, and we sincerely apologize for any inconvenience this has caused.
We would like to clarify that our team has been attempting to contact you by phone for several days, including multiple calls made yesterday. Unfortunately, we have been unable to reach you, and there was no option to leave a voicemail. As a result, we have not been able to discuss your case directly or provide further assistance.
If you are unable to answer phone calls, we kindly invite you to submit your complaint through our customer service team using the following link:
https://www.tlscontact.com/en/contact-us/
Please note that our teams remain committed to assisting all applicants in a professional and respectful manner. We also encourage open and respectful communication so we can work together toward a constructive resolution.
Thank you for bringing this matter to our attention.
Your TLScontact Team
It was perfect in terms of staff and…
It was perfect in terms of staff and timings
Good luck
19 aprile 2026
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Risposta di Tlscontact
Thanks so much for the awesome review Faris! We're thrilled you had a great experience with our staff and timing. We appreciate your feedback and look forward to serve you again in the future! Your TLScontact Team
J'avais rendez-vous ce matin même a…
J'avais rendez-vous ce matin même a l'agence de Bangkok, avec ma compagne et mon enfant, nous avions fait un long trajet, et on m'a refusé l'entrée, sous prétexte que ma compagne et moi, nous ne sommes pas mariés !
Le personnel sur place est complètement dénué de politesse, de civisme et de courtoisie, c'est honteux ! TLS contact devrait mieux choisir ces employés et surtout, leurs apprendre les bases morales !
17 aprile 2026
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Risposta di Tlscontact
Dear Kira Lord
Thank you for contacting us regarding your recent visit. We sincerely regret the frustration and disappointment you experienced after traveling to our centre, and we appreciate you taking the time to share your feedback.
We understand that visiting our facility requires significant time and effort, and we strive to make that process as smooth as possible. However, please be aware that we are required to strictly adhere to access policies mandated by the French Embassy. Entry is reserved exclusively for visa applicants or their authorized representatives. While we do make exceptions for children accompanied by a representative, individuals with a disability, or French nationals accompanying their spouse, we must enforce these guidelines consistently to ensure security and manage capacity. We apologize if the explanation provided at the door did not clearly outline these requirements.
Regarding your comments about our staff, we take reports concerning professionalism and courtesy very seriously. We set high expectations for our team to ensure every applicant is treated with respect, regardless of the circumstances. Please be assured that we are investigating this incident with our staff to ensure that our communication standards are upheld and to identify where we may improve.
To allow us to assist you as quickly as possible, please can you submit your complaint to our customer service team via this link: https://www.tlscontact.com/en/contact-us/. In the meantime, can you please confirm your UAN reference number? This will allow us to follow up with the team for immediate investigation.
Your TLScontact Team
Mein Name ist Driss Ferdou
Mein Name ist Driss Ferdou. Ich versuche seit über ein Jahr ein Schengen Visum zu erhalten. Das erste Visum wurde abgelehnt, da wir angeblich zu wenig Geld haben. Ich bin blind . Ich habe einen deutschen Freund, der mich seit ūber 20 Jahre betreut. Wir haben stets ein Schengen Visum ohne Probleme bekommen. Nun haben wir ein neues Visum im Januar 2026 beantragt. Wir haben einige Fragen. Diese wurden nicht beantwortet. Es gibt kaum Möglichkeiten mit TLScontact in Rabat zu kommunizieren. Wir haben auf eine Anfrage die Antwort bekommen, dass es auf unsere Anfragen keine Antworten mehr geben wird.
Obwohl ich mich im Januar 2026 erfolgreich angemeldet habe, wurde mir mitgeteilt, dass meine Anmeldung nicht auffindbaren sei.
Das ist keine Art, mit Antragstellern umzugehen.
16 aprile 2026
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Website is an absolute shambles
Website is an absolute shambles. Get blocked as soon as you view the appointment page. Never seen anything like it.
16 aprile 2026
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Risposta di Tlscontact
Dear Scott,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.To assist you as quickly as possible, we kindly ask that you submit your complaint through our customer service team using the following link: https://www.tlscontact.com/en/contact-us/ In the meantime, please include your reference number in the message you will send to us through the above link.
This will help us follow up with the appropriate team for an immediate investigation. Thank you again for bringing this to our attention. We truly value your feedback and remain committed to improving the experience for all applicants.
Your TLScontact Team
The Anytime Anywhere team were great
The Anytime Anywhere team were great - very helpful and efficient and provided a really good service. Well worth the money, and avoided the frustration of trying to book a standard appointment at TLS (which we had failed to get after several weeks of trying)>
15 aprile 2026
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Risposta di Tlscontact
Thanks for the awesome review Rosalind ! We're so glad to hear that you had a great experience with our team. We appreciate your support and are here anytime you need us! Your TLScontact Team
Ik ben erg teleurgesteld over deze…
Ik ben erg teleurgesteld over deze service. Ondanks meerdere pogingen om contact op te nemen, kreeg ik geen duidelijke oplossing of reactie. Mijn probleem bleef onbehandeld en dat zorgde voor veel frustratie. Ik had meer professionaliteit en betere communicatie verwacht.
13 aprile 2026
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Risposta di Tlscontact
Dear Costumer ,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. After reviewing our system, we were unable to locate any recent records related to your application under the applicant’s name. Because of this, we are currently unable to verify the details or investigate the issue further. To assist you as quickly as possible, we kindly ask that you submit your complaint through our customer service team using the following link: https://www.tlscontact.com/en/contact-us/ In the meantime, please include your reference number in the message you will send to us through the above link. This will help us follow up with the appropriate team for an immediate investigation. Thank you again for bringing this to our attention. We truly value your feedback and remain committed to improving the experience for all applicants.
Your TLScontact Team
Are very professional
Good service, they were welcoming and cheerful.
However I want to bring to your attention the appointment take so many weeks to be given.
Generally we thank you for the service
10 aprile 2026
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Risposta di Tlscontact
Dear Amine,
Thank you for the awesome review! We’re so glad you enjoyed the service and felt welcomed. We appreciate your feedback about the appointment. Hope to see you again soon!
Your TLScontact Team
Heart warming experience
The personnel are very nice I was served at counter 1 and everything was explained clearly to me. The environment is welcoming.
14 aprile 2026
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Risposta di Tlscontact
Thanks for the great feedback Emily ! We're glad you had a positive experience with our team at counter 1 and found the environment welcoming. We appreciate your support and hope to see you again soon! Your TLScontact Team
The Staff were efficient and courteous.
The Staff were efficient and courteous.
It just takes an awfully long time, a lot of sitting and waiting to be called.
13 aprile 2026
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Risposta di Tlscontact
Thanks for the awesome review Jill ! We’re glad you found our staff efficient and courteous. We appreciate your patience and hope to make your next visit quicker! Your TLScontact Team
Risposta di Tlscontact
Thanks so much for the kind words Vera! We’re glad you had a great experience. Hope to see you again soon! Your TLScontact Team
L’espace personnel pour vérifier le…
L’espace personnel pour vérifier le rendez vous ou suivre la progression du dossier ne marche pas.
J’ai essayé le lien donné en réponse. Il ne marche pas pour les résidents tunisiens allant en Belgique
13 aprile 2026
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Risposta di Tlscontact
Dear Applicant,
Thank you for taking the time to share your concerns. We are sorry to hear about the difficulties you experienced and understand how stressful this situation can be.
To help us assist you as quickly as possible, we kindly ask that you submit your query through our customer service portal using the link below:
🔗 https://www.tlscontact.com/en/contact-us/
Please include your UAN reference number so that our team can immediately identify your file and follow up with the relevant departments. We also need to know where you want to apply.
We appreciate your understanding and cooperation, and we remain committed to resolving this matter for you as soon as we receive the necessary information.
Your TLScontact Team
Streamlined service
Aaron was really helpful and streamlined my biometrics submission. All the other staff were helpful at all times.
13 aprile 2026
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Risposta di Tlscontact
Dear Applicant,
Thanks so much for the awesome review! We're glad to hear that you had a great experience with our team. We appreciate your support!
Your TLScontact Team
Ein Stern ist zuviel
Ein Stern ist zuviel. Was soll ich sagen? Ein Sumpf. Das ist eine Schande. Ein Termin für die Antragstellung ist so gut wie unmöglich. Man beantragt einen Termin online und nach einiger Zeit ist der Antrag weg. Man sagt, saß der der Fisch vom Kopf stinkt. Aber wo ist der Kopf?
13 febbraio 2026
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Risposta di Tlscontact
Dear Ali,
Thank you for taking the time to share your concerns. We are sorry to hear about the difficulties you experienced and understand how stressful this situation can be.
To help us assist you as quickly as possible, we kindly ask that you submit your query through our customer service portal using the link below:
🔗 https://www.tlscontact.com/en/contact-us/
Please include your UAN reference number so that our team can immediately identify your file and follow up with the relevant departments. We also need to know where you want to apply.
We appreciate your understanding and cooperation, and we remain committed to resolving this matter for you as soon as we receive the necessary information.
Your TLScontact Team
technical issue made me miss my studies abroad
disappointing experience a technical issue with their biometric system delayed my fingerprint appointment, which made me miss my studies abroad. no professionalism no proper handling of urgent situations no refund. Overall very poor service and no real consideration for customers very exploitative company
27 ottobre 2025
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personnel trés sérieux et bienveillant
personnel trés sérieux et bienveillant
8 aprile 2026
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Risposta di Tlscontact
Dear Norhen,
We are more than happy your application was smooth and you enjoyed the visit. We hope to pleasantly surprise you even more when you apply with us next time!
Your TLSContact Team
Die Organisation zum Erlangen eines Schengen Visums bei TLS ist mehr als mangelhaft - dringende Überarbeitung der Logistik erforderlich!
Guten Tag TLS,
Damit Sie die nachfolgenden Ausführungen auch deuten können, kurz zu uns:
Vor über 20 Jahren habe ich, Dr. Wolfgang Ammon den damals 14-Jährigen blinden Marokkaner, Driss Ferdou in seinem Dorf Ait Ouarzag kennengelernt. Ich habe für ihn damals ein Schengen Visum innerhalb eines Tages erhalten und konnte ihn zu einem Augenarzt, Herrn Dr. Am Ende nach Deutschland bringen. Die OP konnte nicht durchgeführt werden, da diese Augenkrankheit nicht heilbar ist. Wir befreundeten uns und erhielten aller Jahre OHNE PROBLEM je ein Schengen Visum. Wir im Januar des Jahres 2025 ein neues Schengen Visum bei der Deutschen Botschaft in Rabat und deren beauftragte Firma TLScontact gestellt. Wir hatten zu diesem Visumantrag oft Fragen, die wir per Telefonkontakt bzw. per E-Mail-Kontakt gestellt haben. Sage und schreibe 37 Kontaktversuche mit der Deutschen Botschaft und der Firma TLS Contact führten zu keinem Ergebnis, weil die Anfrageversuche alle nicht beantwortet wurden, sie wurden ignoriert. Wir haben an die Kontaktadresse der Mitarbeiterin der Deutschen Botschaft daraufhin eine umfangreiche E-Mail gesendet. Auch darauf gab es keinerlei Antwort.
Eine Ablehnung des Schengen Visums für den Driss Ferdou folgte im November des Jahres 2025 mit der Begründung, wir hätten zu wenig Geld, um diese Reise durchzuführen. Herr Dr. Wolfgang Ammon hat auf Grund dieser für uns unhaltbaren Zustände eine Rezession für die Firma TLS geschrieben. Auf diese Rezession wurde von der Firma TLScontact wie folgt geantwortet: (ich habe diese Antwort nachfolgend in Deutsch übersetzt & ich habe diese gekürzt wiedergegeben):
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr detailliertes Feedback mitzuteilen. Es tut uns sehr leid, von den Schwierigkeiten zu hören, auf die Sie gestoßen sind, und wir verstehen, wie frustrierend diese Erfahrung für Sie beide gewesen sein muss.
Nach Überprüfung unseres Systems konnten wir leider keine aktuellen Unterlagen in Bezug auf Ihre Bewerbung unter dem Namen des Antragstellers finden. Ohne diese Angaben können wir die bereitgestellten Informationen nicht überprüfen oder die Angelegenheit weiter untersuchen.
Um Ihnen so schnell wie möglich zu helfen, bitten wir Sie, Ihre Beschwerde über unsere Kundenservice-Plattform über den folgenden Link einzureichen:
🔗 (den link darf ich nicht nennen, leider)
Wir haben auf diese Antwort eine 8-seitige Antwort an TLS Contact an die E-Mail-Anschrift gesendet: (die E-Mail Anschrift darf ich leider nicht nennen). Die Antwort auf unser Schreiben an TLScontact blieb erwartungsgemäß aus und wir versuchten mittels Telefonanrufes mit der Telefonnummer 00212 5 30106530 zu klären, ob unser E-Mail bei TLScontact angekommen sei.
Wir haben insgesamt 4 x unter dieser Nummer angerufen und folgende Antworten erhalten:
1. Anruf: „wir bekommen soviel E-Mails, da müssen sie warten, bis sie dran sind“
2. Wir haben am2.4.2026 diese E-Mail erneut gesendet
3. Anruf: „Wir melden uns um 16.30 selbstständig bei ihnen“. Wir haben dann 16 Uhr dort angerufen und die Antwort bekommen „Sie rufen außerhalb unserer Öffnungszeiten an“
4. Anruf am 3.4.2026: Antwort:“ der Reisepass ist nicht auffindbar – die E-Mail, ist nicht auffindbar“
5. Anruf am 7.4.2026 Antwort“ auf E-Mails wird nicht geantwortet“.
Wir haben daraufhin erneut im Januar 2026 einen Antrag auf ein Schengen Visum für den Driss Ferdou gestellt. Wir haben nun Anfang April an die deutsche Botschaft in Rabat wieder kontakt aufgenommen und diesmal wahrlich eine Antwort erhalten:
Die deutsche Botschaft in Rabat teilte uns mit, dass die Unterlagen von Driss Ferdou nicht auffindbar sind und wir die erforderlichen Informationen liefern sollen. Daraufhin habe ich die Antwort der Firma TLScontact, dass die Unterlagen von Driss Ferdou erfolgreich bei TLScontact eingegangen sind, an die deutsche Botschaft in Rabat gesendet. In der Zwischenzeit habe ich, Wolfgang Ammon pflichtgemäß mich um die Verlängerungen der Krankenversicherung und die Verpflichtungserklärung gekümmert.
Wir fordern die deutsche Botschaft in Rabat in unserem 8-seitigen Begründungsschreiben auf, dem Driss Ferdou ein gültige Schengen Visum zu übergeben. Wir Haben den Nachweis erbracht, dass wir genügend Geld zur Verfügung haben, um eine Absicherung der Reisen in das Schengen Gebiet für den Driss Ferdou zu ermöglichen. Wir habe dazu 2 Kontoauszüge von den beiden Konten des Herrn Dr. Wolfgang Ammon gesendet. Bisher haben wir auf diese Antwortmail keine Antwort bekommen. Deshalb vergeben wir nur 1 Punkt in unserer Rezession für die Firma TLScontact. Viele Grüße von Dr. Wolfgang Ammon und Driss Ferdou aus Ait Ouarzag in Marokko
9 aprile 2026
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Risposta di Tlscontact
Dear Costumer,
We are sincerely sorry to hear that your experience did not meet your expectations. Your satisfaction is our priority.
Please note that the decision to grant or refuse a visa is made exclusively by the German Embassy. TLScontact is not involved in the assessment or decision-making process.
Could you contact us via our website :
https://visas-de.tlscontact.com/fr-fr/country/ma/vac/maRBA2de/contact and provide us your phone number as well the time of call so that we can process your complaint.
Your TLScontact Team
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