Tlscontact Recensioni 

Madame, Monsieur,

Je souhaite attirer votre attention sur la dégradation de la qualité de service observée au centre TLSContact de Yaoundé dans le cadre des demandes de visa pour la Belgique depuis le Cameroun.

J'avais pris un rendez-vous le 2 juillet 2026 à 09 h 30 afin de déposer ma demande de visa.

Déjà, il était impossible d'accéder au parking du centre, alors même que plusieurs places étaient disponibles. Les usagers doivent donc se débrouiller pour trouver un stationnement. Faut il rappeler que le service est payant ?

Par ailleurs, les horaires de prise en charge n'ont pas été respectés. Bien ponctuels, nous avons dû attendre près de 30 minutes avant d'être admis dans la salle d'accueil. Une fois à l'intérieur, il était difficile de comprendre la logique de passage. Certaines personnes étaient approchées, tandis que, pour les autres, il fallait se lever rapidement lorsqu'on annonçait qu'une ou deux places s'étaient libérées dans la file d'orientation.

Après une heure d'attente j'ai dû retourner au bureau, espérant pouvoir reprogrammer un autre rendez vous.

J'ai alors créé une nouvelle demande, avant de constater qu'il était impossible d'obtenir un rendez-vous avec celle-ci. Il semble que le numéro de passeport soit utilisé comme identifiant unique dans le système, empêchant ainsi la création d'une nouvelle demande tant que la précédente n'est pas annulée.
Le même jour, le 2 juillet 2026, j'ai contacté TLSContact via le formulaire prévu à cet effet afin d'exposer ma situation et de demander l'annulation de ma première demande.

Après un deuxième mail, j'ai obtenu une réponse de TLSContact qui m'a demandé de procéder comme suit :

« Nous vous invitons à créer un nouveau compte en utilisant une adresse e-mail différente, puis à enregistrer votre demande jusqu'à l'étape "Brouillon".
Une fois cette étape effectuée, veuillez nous communiquer les informations suivantes :
• Nom complet ;
• Date de naissance ;
• Numéro de passeport ;
• Numéro de référence de la demande. »

J'ai transmis les informations demandées, la nouvelle référence étant VOWINT6226562.
N'ayant reçu aucun retour, j'ai appelé le centre TLSContact de Yaoundé au +237 659 940 000 à 14 h 37. Malheureusement, l'opératrice n'a pas pris le temps d'écouter l'exposé complet de mon problème. Elle a immédiatement conclu qu'il s'agissait d'un problème lié à un code OTP et a haussé le ton lorsque j'ai tenté d'apporter des précisions.
(Il existait effectivement une erreur sur un chiffre de mon numéro de téléphone dans ma première demande. Toutefois, cela ne m'avait pas empêché de soumettre cette demande ni d'obtenir le rendez-vous du 02 juillet, sans qu'aucune vérification par OTP ne soit demandée. Ce point ne semblait donc pas expliquer la situation rencontrée.)
Face à l'impossibilité d'exposer mon problème, j'ai acquiescé et j’ai attendu la fin de la conversation, puis j’ai rappelé dans l'espoir d'échanger avec un autre conseiller. Cette seconde personne m'a indiqué que le service chargé des demandes par e-mail résoudrait probablement la situation d'ici le mardi suivant, alors que nous étions déjà vendredi.
En fin de journée, j'ai reçu un message m'indiquant un délai de traitement de 72 heures, qui semblait être une réponse automatique.
En pratique, cela signifie que je ne pourrai probablement obtenir des indications sur la suite de ma demande qu'à partir du 07 juillet, avant même de pouvoir solliciter un nouveau rendez-vous. Ces délais me paraissent particulièrement longs pour une simple annulation de demande, d'autant qu'aucun traitement consulaire n'avait encore été engagé.
Je souhaiterais également formuler une suggestion d'amélioration. Pourquoi ne pas permettre aux usagers d'annuler eux-mêmes leur demande tant qu'elle n'a pas encore été traitée ? Une telle fonctionnalité simplifierait les démarches des demandeurs, réduirait les sollicitations adressées à vos services et contribuerait à améliorer l'efficacité globale du processus.
Je vous remercie de l'attention que vous porterez à ce retour d'expérience et espère que ces observations pourront être prises en considération afin d'améliorer la qualité du service rendu aux usagers.
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées.

This service is horrible! I went to put in the visa application and set up an appointment. It defaults to Iran (I live in the US and am going to France) and when I go to set up the appointment, it says my credentials are wrong. It won't give me my email to reset my password. This is a terrible service. AVOID AT ALL COSTS.

Good and Professional services on time with the agents that day. Good communication service via mail with transparency on all payments.

J'ai beaucoup apprécié la gentillesse et la simplicité des agents.
Sans oublier le savoir faire de la cheffe
Merci bien

I found all staff, including the security ladies at the entrance to be very friendly and helpful. At the welcome desk stood a disappointing sign stating "we are understaffed today". It made me wonder if that notice was not placed there permanently. However, the consequences of this is that the whole procedure took sooooo looong. But eventually as they say "all's well that ends well".

This is an update on my previous review below. Unable to obtain an appointment after weeks of trying, we eventually cancelled our train tickets and accommodation and had to inform our daughter that her birthday treat, a trip to Disneyland Paris, had to be canceled. We have rebooked for October, but can't avoid going back to the TLS system, which releases appointments randomly and in small batches. We made hundreds of attempts previously, all without success and today we have started the process again. We have discovered an industry that has spawned to compensate for TLS's dysfunctional system. You can buy an app that alerts you when appointments are released. TLS itself will send someone to you to complete your application, for a fee of £250 - Kerching! I wonder, does the French Government know that the TLS system is so dysfunctional? Does it understand that tourists who want to enter France and spend money are deterred by this soul destroying system? We have a couple of months to try again. If its anything like the first time, it's going to be miserable. Will our daughter ever get to Disneyland? Watch this space.

Further update. I note that TLS responded to my previous message, almost 3 weeks after it was posted. It's advice can be summarised 'keep trying'! After having logged on literally hundreds of times, the best advice you can give is to 'keep trying'! How many times do you suggest we try? Thousands? Should we suspend our social life or take leave from work in order to keep trying! My advice to TLS is to reinvest some of your vast profits to improve the dysfunctional system that makes life miserable for people who have no choice but to use it.

Excellent assistance throughout and professional in dealing the application process from start to finish.

I had a very bad experience with TLScontact Rabat, Morocco, for a Germany visa appointment.

I submitted my request on 15/10/2025 and everything seemed fine at the beginning. My account was active, my request was in the waiting list, and I kept checking my email and TLScontact account regularly. For several months, I contacted the call centre many times to ask about the status of my request. They told me that requests from September/October 2025 were being processed and that I should receive an appointment soon (in June 2026, yes a year later) , sometimes saying it could be within one or two weeks.

After waiting all this time, I suddenly could no longer access my TLScontact account. I did not receive any appointment email, no warning, and no notification that my account or request would be deleted. When I contacted the call centre again, they told me that my account had apparently been deleted.

I also contacted TLScontact by email several times. Instead of giving a clear answer, they sent contradictory replies. At one point they said there was no request linked to my passport and that I should submit a new request. Then they asked for the submission date and group number, even though I had already explained that I could not access my account anymore. Later, they claimed the request had expired after 60 days, then came back saying that the previous email was sent by mistake.

This is unacceptable. Their own call centre gave me information for months, telling me my request was still pending and close to being processed, while the email support gave different and confusing answers. It feels like they were only buying time without actually solving anything.

After months of waiting, my account/request disappeared without any clear explanation, no appointment was received, and no real solution was provided. Very poor communication, no accountability, and a very frustrating experience.

I gave up 4 years ago with the previous VFS who couldn't even process a Passeport Talent visa (the staff didn't understand it) for France. Now I'm going for a simple one-year Visitor visa and although a little better (at least I can get answers within a day after I take screenshots and write to TLS) it is still a very lengthy and painful process. Give yourself many extra days trying to book a simple appointment. PS. TLS contacted me and after a few discussions, I was able finally to get times late in July for an appointment. These are the issues with their site and, knowing them, you might save a lot of time: No caution on site:
Cannot have VPN on;
Cannot use Safari browser; should use Chrome;
tlsconnect.com gives error message but then I went to Visa Los Angeles site; once in, the
Visitor > 90 days does not work
TLC help on phone says you must choose:
30 days (but there is no 30 days), and
After instructing him on that point, he says
Do the Visitor <30 days and when at
The appointment tell them I want the full
Year!!!
Then I book an appointment and cannot
Pay for over 10 min; upper right corner says “Please wait while we connect To the gateway.” Finally, I had to give up and then checked with TLS and was able to pay... I'll write another review after my appt in late July.

I got many visa for Europe from TLS from UK. Almost everything with them is sooooo disappointing.

2 days ago I started to apply for France visa. For some reason their website is not accepting my reference number that you are supposed to get from france visa website. I checked it a lot of time and I'm 100% sure it is correct. And there is no one to respond to you and help you on this issue.

After a lot of hassle on the website - that is literally the most horrible website that you have ever worked with - I found a contact form and a contact number. I fill the form, no reply. I call them and the lady behind the phone has your request there, see all the details but she is like no you have to wait for email team to reply. And all these issues are in a context that if you lose booking appointment today you might need to postpone your trip for 1 more month or even two more month, because you might not find right appointment until another month.

We are paying a huge amount for all this services. Why you can not increase your capacity so that you can approve more visa. Why you can not improve your customer service so that you resolve such issues in a chat or on a phone much faster?

When you're dealing with this companies you think they do not consider you as humans, they see you as so are animals that they want to do them a favor by processing their visa application. This is so inhuman.

This is ridiculous, how do you pay for priority with UKVi and for two days unable to book biometrics with TLSContact.
I have emailed serval times about not receiving the activation link for the account. Check spam mails even tried to reset account password, tried different browsers.
I got an email saying they would reply to my query in 10days!!! This is insane
Could someone please please!!!!
I need to book a biometric which I have paid priority for due to the urgency of this!!

même sur votre réponse vous êtes mauvais ! une adresse de contact qui ne fonctionne pas ?! quand je vois les avis positifs sur le site cela ne doit concerné que les demandes en agence et certainement pas par internet .Normal tu paies il y a obligation de résultat....

Excellence

My experience with TLScontact's London Wandsworth branch has been extremely disappointing. It is difficult to understand how a single visa application centre is expected to serve such a large population applying for Schengen visas (29 countries in EU), in my case for France.

For weeks, I have checked the appointment system repeatedly, including during the recommended off-peak hours, only to be met with the same message that no appointments are available. It is incredibly frustrating that even applicants who are willing to pay for premium or upgraded services still cannot secure a simple 15–20 minute appointment.

I understand that this is the peak tourist season and demand is high. However, this cannot be used as a permanent excuse. London is one of continents largest crowded cities, yet there is only one TLScontact centre for these applications and no alternative provider or additional branches. The lack of capacity is simply inadequate for the number of applicants.

What makes this even more disappointing is that we live in the 21st century, where many government and administrative services have embraced automation, self-service technology, digital identity verification, online document submission, and even remote biometric solutions in some countries. Yet, the Schengen visa appointment process still relies on an outdated system that forces applicants into a bottleneck with virtually no available appointments.

This creates unnecessary stress, wasted time, and uncertainty for travellers who simply want to visit Europe for tourism. It also reflects poorly on both the visa outsourcing model and the wider Schengen application process. For a region that promotes itself as a global leader in innovation and integration, this experience feels surprisingly inefficient and behind the times.

I sincerely hope that the relevant authorities and TLScontact invest in expanding appointment capacity, opening additional centres in London, or introducing alternative authorised providers. The current situation is simply not fit for purpose and leaves applicants with no practical options.

The service , staff , application and everything was excellent , professional and friendly

We appreciated our experience with Tls contact.all the process was quick and efficient.thank you for your support and your professionalism.

J'ai pris un rendez-vous dans la catégorie "Parent d'enfant français", mais lorsque ma mère s'est présentée au centre TLScontact d'Agadir, il lui a été indiqué que ce n'était pas la bonne catégorie et que son dossier ne pouvait pas être accepté.
Depuis, je souhaite prendre un nouveau rendez-vous dans la bonne catégorie, mais cela est impossible tant que le premier rendez-vous n'est pas supprimé de votre système.
Cette situation est très urgente. J'ai besoin que ma mère puisse venir en France pendant les vacances scolaires afin de garder mes enfants pendant que je travaille, car je ne peux pas prendre de congés.
Je précise que ma mère a déjà obtenu un visa de deux ans auparavant et qu'elle a toujours respecté les conditions de son séjour.
Par ailleurs, j'ai payé 30 euros pour ce rendez-vous qui n'a pas pu être utilisé en raison de cette erreur de catégorie.
Je vous demande donc de bien vouloir supprimer au plus vite le rendez-vous existant afin que je puisse en réserver un nouveau dans la catégorie appropriée, ou de m'indiquer la solution la plus rapide pour régulariser cette situation.

Fantastique

bonjour cela fais 1 semaine que j'essaye de prendre un rdv !! je n'y arrive pas ! comment faire ?