Easy to order. Took about 10 days to arrive. Love the Brilliant Eye Brightener! Online support is so helpful ☺️
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I chatted about a reorder of mascara that seemed thick and clumpy. The first tube if liquid lash extension was amazing. I have had this tube a while as i searched different brands but wasnt satisf... Leggi di più
L'azienda ha risposto
I have been using the mascara for over 3 years and loved it until my last order . I am not sure what happened or if they changed their formula but I no longer get the length or fullness that I have i... Leggi di più
In response to previous review. I called the phone number today and the girl I spoke to was very helpful and resolved the problem and fixed my account. It was a big misunderstanding and Usps never fou... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Thrive Causemetics offers luxury high-performance cosmetics. For every product purchased, we donate to help a woman thrive.
Informazioni di contatto
3,4
Nella media
192 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 65% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Ageism
While the products are okay, the company itself is full of ageism. Their focus is one-size-fits-all, which couldn't be farther from the truth for skin over 40.
My comments calling them out on this on social media are deleted within 24 hours.
2 maggio 2021
Non scritta su invito
Risposta di Thrive Causemetics
Hi Fran. We appreciate you taking the time to share your feedback here with us and we hope you know we take it to heart! While our products are created with all skin types and tones in mind, we understand that beauty is not one-size-fits-all. We value diversity and you will always be able to see various models who range in age on our website along with our social media. Additionally we have a team of dedicated Beauty Advisors who are happy to help provide tips and tricks to ensure you achieve the look you're after! As a company feedback is part of our DNA and if you're ever unhappy with a product we offer both returns and exchanges within 60 days of purchase. If you're interested we would be happy to help and you can even text us 7 days a week from 7AM - 7PM PST at 310-620-1535.
Not long lasting
I spent a lot of money on an eyeliner that does not perform as well as Maybeline Unstoppable!
2 gennaio 2021
Non scritta su invito
Risposta di Thrive Causemetics
Hi Betsy. We are so sorry to hear you aren't loving your Infinity Waterproof Eyeliner. We'd love to provide some helpful tips and tricks if you're interested and since we recently claimed our Trustpilot account we'd be happy to make an accommodation for a return or exchange. Typically we provide both within 60 days of purchase, however if you are interested please let us know by contacting us via text at 310-620-1535. You can mention your review here and we'd be happy to help. It is always our goal to make sure that even if a product doesn't work out, we are able to provide a positive solution. You can also check out the other ways to reach us here: https://thrivecausemetics.com/pages/customer-service
Ordering and shipping were both fine
Ordering and shipping were both fine. I ordered liquid lash extension mascara in rich black and brilliant eye brightener in soft pink. The mascara is by far on of the worst mascaras I have ever tried. The color is nice, very rich and black. Needs a few coats to build nice coverage which is no big deal, but it literally flakes off into my eyes and under my eyes after a few hours. The flakes are rubbery.
You need makeup remover for sure because washing it off causes it to peel off your lashes and land all over your face. The brilliant eye brightener is a great product. Ive uses it like eyeshadow, under my eyes to brighten, under my brow, on my nose as a highlighter, in the corners of my eyes to brighten. I love this product.
7 agosto 2020
Non scritta su invito
Risposta di Thrive Causemetics
Thank you so much for sharing your experience. We just recently claimed our Trustpilot account so we apologize for our delayed response. While we are happy to hear you loved the Brilliant Eye Brightener we are so sorry to hear the Liquid Lash Extensions Mascara did not work out for you. The mascara is a tubing formula so it can take some getting used to and we are always happy to help with some tips and tricks to prevent flaking. Since it is designed to remove easily with plenty of warm water, it can flake if layers are applied after the formula has dried or even if there is interference with eye and face creams that contain nourishing oils. These ingredients can be great for our skin, but terrible for pigments. We do also offer returns and exchanges within 60 days of purchase as well. Thank you again for taking the time to share and thank you for being part of our mission to be Bigger than Beauty!
Good, and Gets Better!
UPDATE:
I am in LOVE with this mascara. I have given it a few weeks to get the full experience, and I'll never wear anything else. I have actually stopped wearing eyeshadow, because my lashes look so good, I really don't need a lot of extra stuff. This saves me SO much time in the morning, and at night; this mascara is beyond easy to remove. Half the time I just smush my lashes between my fingers to warm it up, and then gently pull the tubes off of my lashes. It's SUPER lazy, but it works when you just do not feel like washing your face. No other mascara does this. It stays put until I remove it, and I have still not experienced any smudging or flaking. Upgraded from 4 stars to 5. VERY happy!
ORIGINAL POST:
I ordered my first product from Thrive a little over a week ago. Shipping was timely, and the items were packaged well; though they could have used a much smaller box. I ordered the mascara and the eyelash curler, and it came in a box big enough to put a coffee table book in. So, kind of wasteful there.
I like the mascara. It's not the end all of mascaras like I've seen people rave about, but it's good. I appreciate the nice packaging and I really like the applicator. The product goes on well, is nicely pigmented, and I find that it didn't dry too fast like other tube mascaras tend to do. It has been 6 hours of wear so far, and I haven't had any smudging, smearing, or flaking. I also have terrible chronic allergies and sensitive skin, which this has not bothered at all.
I really love the cause behind the brand, and I love that they're cruelty-free. The only reason I gave 4 starts is because the eyelash curler was $25 and no better than the ones you get in the drugstore. Had I known that, I would have spent that money on a lip liner rather than the eyelash curler. Live and learn!
The mascara is expensive, but as far as tubing mascaras go, it is the best one I have tried, by far. Will purchase again.
9 luglio 2020
Non scritta su invito
Risposta di Thrive Causemetics
Thank you so much for sharing your experience! We are absolutely thrilled to know you're loving the Liquid Lash Extensions Mascara and we are so happy you shared an update. While our response is delayed our appreciation is not. Thank you for being part of our Thrive Causemetics Family. Without you, our mission to be Bigger than Beauty would not be possible!
Returning customer
This is the second time I’ve ordered the mascara. Excellent product, is as promised. Quick delivery as promised.
13 giugno 2020
Non scritta su invito
Risposta di Thrive Causemetics
Thank you so much for sharing your experience, Cheryl! We hope the Liquid Lash Extensions Mascara is still a beauty staple in your cosmetic bag. We appreciate your support and are grateful to have you in our Thrive Causemetics family! If you ever have any questions or need assistance our team is available 7 days a week and they are always excited to help. You can check out all of the ways to reach us here: https://thrivecausemetics.com/pages/customer-service
Literally the worst
Literally the worst. So disappointed with my order. It came late after 3 weeks of waiting and no customer service help and the quality was not as good as all the reviews on the website.
16 febbraio 2020
Non scritta su invito
Risposta di Thrive Causemetics
Hi Sydney. We just recently claimed our Trustpilot account so we apologize for our delayed response. We are so sorry to hear about your experience and the lack of support you received. We value your feedback and no matter how long it has been we take it to heart. If you are ever unhappy with a product we provide returns and exchanges within 60 days of purchase. If this policy was not presented to you after you placed your order and reached out for help, we would be happy to make an accommodation for you. You can contact us via text at 310-620-1535 and mention your review here and we'd be happy to help. It is always our goal to make sure that even if a product doesn't work out, we are able to provide a positive solution. You can also check out the other ways to reach us here: https://thrivecausemetics.com/pages/customer-service
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