Thrive Causemetics Recensioni 

192
•
TrustScore 3.5 su 5

3,4

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Valutata 5 stelle su 5

Easy to order. Took about 10 days to arrive. Love the Brilliant Eye Brightener! Online support is so helpful ☺️

Valutata 5 stelle su 5

I chatted about a reorder of mascara that seemed thick and clumpy. The first tube if liquid lash extension was amazing. I have had this tube a while as i searched different brands but wasnt satisf... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

I have been using the mascara for over 3 years and loved it until my last order . I am not sure what happened or if they changed their formula but I no longer get the length or fullness that I have i... Leggi di più

Valutata 5 stelle su 5

In response to previous review. I called the phone number today and the girl I spoke to was very helpful and resolved the problem and fixed my account. It was a big misunderstanding and Usps never fou... Leggi di più

Dettagli dell'azienda

Scritti dall'azienda

Thrive Causemetics offers luxury high-performance cosmetics. For every product purchased, we donate to help a woman thrive.


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

192 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Ha risposto al 65% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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3,4

Tutte le recensioni

(192)

69 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

I have been using the mascara for over…

I have been using the mascara for over 3 years and loved it until my last order . I am not sure what happened or if they changed their formula but I no longer get the length or fullness that I have in the past . The mascara flakes off in the middle of the day and is extremely difficult to take off at night .For such a wonderful product that I loved I now thinking about the dreaded search for a new mascara .

6 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

Problem resolved

In response to previous review. I called the phone number today and the girl I spoke to was very helpful and resolved the problem and fixed my account. It was a big misunderstanding and Usps never found package. I put a tracer on it and it still was lost. So she is re-sending my order today. She was super helpful!!

29 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Customer Service Accolades

I chatted about a reorder of mascara that seemed thick and clumpy. The first tube if liquid lash extension was amazing.
I have had this tube a while as i searched different brands but wasnt satisfied with them.
I contacted Thrive to ask if the formula had changed before I reordered. Even tho i was outside of the 60 day return window, they are sending me a new tube at no charge. I am fully satisfied with customer service and hope the replacement tube is as great as the first one i ordered.

23 settembre 2026
Non scritta su invito
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Risposta di Thrive Causemetics

Hi Debbie, thank you so much for taking the time to share this! We're so glad our team could help, and we love hearing that your first tube of Liquid Lash Extensions Mascara was amazing. We hope your replacement lives up to that experience! If anything about it doesn't feel right, please reach out to us anytime. We're always here to help!

Valutata 5 stelle su 5

This brand is amazing

This brand is amazing! I am allergic to everything, and I am so happy I found this brand. They are affordable, helpful, stand behind their products, and go out of their way to make their clients happy. I will be a forever buyer of this product! I have had GREAT experiences with this company. They have a wide range of colors and every product you might need. I do not need to shop anywhere else for makeup!

23 settembre 2026
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Risposta di Thrive Causemetics

Hi LRay! Thank you so much for this beautiful review! We know how frustrating it can be to search for products that work for you, and it means the world to hear you've found your makeup home with Thrive Causemetics. Taking care of our community is at the heart of everything we do, so knowing you've felt supported truly makes our day. We're so grateful to have you as part of the family, and we can't wait to be with you for every look ahead!

Valutata 5 stelle su 5

Worth a Try!

I ordered their viral Tubing Mascara in Rich Black and Brown Black, along with the Brilliant Eye Brighteners in Shaney Jo and Muna, and honestly, they were all amazing!
I’ll admit, I was a little hesitant at first, especially because the company’s marketing can be pretty aggressive 😂 But I’m so glad I decided to give them a try!
I really wish I had taken before-and-after photos of my eyes with and without the mascara because the difference is actually noticeable! The eye shadows are very subtle but buildable, and I love that they’re easy to carry with me when I’m on the go.

One of the eye shadows did come off as soon as I opened it, but I was able to put it back on. I’m not sure if it will stay that way, but it’s okay—I’ll make it work!

Overall, I’m really happy with my purchase and would definitely try more of their products. ❤️

10 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Impressed!

I went through your online chat asking about exchanging a product and getting a recommendation for what color I should exchange it for. Angela and Lyra were so helpful and it was so easy. I very much appreciate how they helped.

31 agosto 2026
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Risposta di Thrive Causemetics

Hi Linda! Thank you so much for this wonderful review! We're thrilled to hear that our agents Angela and Lyra took such great care of you during your chat! That's exactly the kind of thoughtful, easy experience we want every customer to have, and we'll be sure to pass along your kind words to them both. They'll be so happy to hear it! Thank you for taking the time to share this and for being part of the Thrive Causemetics family. We can't wait to see how you love your new shade! With so much love and gratitude, The Thrive Causemetics Team 💕

Valutata 1 stelle su 5

I have used Thrive cosmetics mascara…

I have used Thrive cosmetics mascara for several years.
The last time I ordered it, it was never delivered, I called three weeks later. I was told they would send a new one out at no charge and free express delivery. I’ve never received it.

6 agosto 2026
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Risposta di Thrive Causemetics

Hi Julie! Thank you for reaching out, and we are SO sorry for what you've experienced. This isn't the kind of experience we want you to have, especially as a loyal customer, and we completely understand the frustration of having this happen twice.

We would like to personally look into this for you. It sounds like the replacement that was promised with express shipping never made it to you either. Could you send us your order number, or the email associated with your account to help@thrivecausemetics.com? Once we have that, we can track down what happened and make sure you're taken care of, whether that means getting a replacement out to you right away or processing a full refund at your choice. Thank you for your patience, and again, we're sorry we let you down here. We hope to hear from you soon to make this right!

Valutata 5 stelle su 5

I’ve been using their tubing mascara

I’ve been using their tubing mascara, lipstick, and eye brightener for years and I absolutely love their products! I’ve had to return an item once because of the color and the process was so fast and easy with no shipping fee nor restocking or any other kind of fee. I recommend this brand 100%!!

25 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

The lip gloss solid tube has approx 1/4…

The lip gloss solid tube has approx 1/4 in of product a TOTAL RIP OFF! The company is a bait and switch, customer service is rude and I say RUN DONT walk away from this con artist company

15 agosto 2026
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Risposta di Thrive Causemetics

Hello. We’re truly sorry to hear how disappointed and frustrated you are with your recent purchase. We understand how upsetting it is to feel that the amount of product you received doesn’t reflect what you expected, and we never want anyone to feel misled or dismissed by our team. Your feedback about both the product and your customer service experience is important to us, and we’d appreciate the opportunity to make this right. We'll be requesting additional information so our team can look into this for you.

Valutata 1 stelle su 5

I ordered mascara and eyeliner 10 days…

I ordered mascara and eyeliner 10 days later showing on shop it wasn’t shipped, on the 11 day I reviewed the eyeliner the little box was crushed in the envelope, called and they needed me to send a copy of the shipping paper which I did and then they investigated and now they reordered the mascara and gonna ship again ! Told the girl I will never order from them again. $46 was paid the next day of ordering and 11 days later it’s gonna take another 5 days she said , so disappointed in this company.

10 agosto 2026
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Risposta di Thrive Causemetics

Hello. Thank you for sharing your experience. We’re truly sorry for the frustration and disappointment caused by the delay with your order, especially after your package arrived with a damaged item and you then had to provide additional information to help us investigate. We completely understand how frustrating it is to pay for an order and wait this long to receive everything you purchased.

While we’re glad our team was able to arrange a replacement for your mascara, we recognize that this doesn’t undo the inconvenience or the time you’ve already spent trying to resolve the issue. This is not the experience we want for our customers, and we sincerely apologize for any inconvenience and frustration this has caused. We requested additional information from you so we can assist you further.

Valutata 5 stelle su 5

They are always so helpful

They are always so helpful, have amazing products, an amazing return policy, and I am just overall very impressed with this company. Their products are clean, thoroughly tested and perform VERY well. My favorite clean makeup brand. I have ordered from them probably 5 times at this point, over the past 5 years (I don’t wear makeup much but tend to order multiple things when I do) always a great experience. I did do a return once, and an exchange another time due to the colors not being right. No issues, super easy. Amazing experience!

1 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

I have ordered from Thrive for years

I have ordered from Thrive for years, lately it’s not been very reliable. When I go to use my rewards it’s always a pain. ALWAYS,you have to jump through hoop's, hours or a day later ( depending on how long you can sit on your phone) to get help. It’s always been this way for me.Delivery is a whole other issue I just waited 10 days for eyeliner, I ended up going and buying one at a store and i found it to be better stayed on better and was a lot cheaper than Thrive. I requested a refund and 5 days later I’m still waiting on it. This has brought me to be totally done with Thrive to many hoops to jump through, not sure what has happened with this company but I will not be ordering from them again

20 luglio 2026
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Risposta di Thrive Causemetics

Hello, thank you for taking the time to share your honest feedback with us. We're truly sorry to hear about your recent experiences, especially as someone who has supported Thrive for so many years.

It’s disappointing to hear that redeeming your rewards has consistently been frustrating and that you’ve had to spend so much time trying to get assistance. That’s not the experience we want for our loyal customers.

We also apologize for the delay in receiving your eyeliner and for the additional wait for your refund. We completely understand how these repeated issues would leave you feeling frustrated and disappointed. We never want our customers to feel like they have to jump through hoops to receive the service they deserve. Your feedback is incredibly valuable, and we’ll be sure to share it with our team so we can continue improving both our customer experience and our processes.

If you have not yet received your refund, we’d be happy to take a closer look into this for you. We’ve requested a bit more information so we can review your account and assist you as quickly as possible.

Valutata 5 stelle su 5

MUST have for 55+ active adults

I am a huge fan of Thrive ! At 65, it has been difficult to find moisturizing products. From the shadows to lip products , they are foolproof to apply . My particular favorite is the under eye concealer. FINALLY found my go to for my daily routine. My only complaint is that I would love a small sampler kit for lips and shadows . Thank you drive for being who you say you are

1 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

Worst liquid liner purchase in my many…

Worst liquid liner purchase in my many years of cosmetics use. While the product itself is easy to apply with control the container has been defective over two purchases and one replacement. The top literally blows off so violently that I have found it on the other side of the room. No longer willing to tape it together daily after once again finding the lid has forced its way off and now the product is dry. I feel it is likely well known by Thrive that this container needs a redesign. No longer interested in this line.
Now being asked to provide more detail or review may be removed. I have no interest in dealing with Thrive directly anymore and hope this supports the fact that I am a Human and my review is legit.No further detail should be required as the original description of the problem was pretty clear.

21 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Angela was very helpful

Angela was very helpful, answered all my questions and has great customer service skills. Thank you again.

20 luglio 2026
Non scritta su invito
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Risposta di Thrive Causemetics

Thank you so much for your wonderful review! We're thrilled to hear that Angela provided such helpful support and answered all your questions. We truly appreciate your feedback and look forward to helping you again!

Valutata 1 stelle su 5

The eye shadow that I bought broke out…

The eye shadow that I bought broke out without much used. Customer service was prompted to answer my email just to tell me after checking when I bought the product that it been more than 60 days and they can't not do anything about. Very expensive product, poor quality it should have long grace period.

16 luglio 2026
Non scritta su invito
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Risposta di Thrive Causemetics

Hi Liana,

Thank you for reaching out, and we're so sorry to hear about your eyeshadow! That does sound very frustrating, especially with a product you were excited to use and didn't get much wear out of before it broke down.

I completely understand your frustration with the 60-day window, too. I know it can feel like a short amount of time, particularly for a higher-price-point product. We want you to know your feedback about extending that grace period is genuinely valuable, and we'll be sure it gets passed along to our team.

In the meantime, we'd like to see what we can do to make this right for you. Could you send us a photo of the product so we can take a closer look at what happened? WE want to see if there's an accommodation we can offer, even outside our standard window.

Thank you for your patience, and for giving us the chance to try to fix this!

Thrive Causemetics

Valutata 5 stelle su 5

Perfect shadow for brown eyes

There are two eyeshadow sticks that are out of stock. I spoke to someone who added me to a list. I hope to get them soon. I'm an older person and having the right eyeshadow color can help me feel like myself.

28 giugno 2026
Non scritta su invito

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