Thewalkinbathco Recensioni 

104
•
TrustScore 3.5 su 5

3,5

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Valutata 2 stelle su 5

Eventual installation was good but the management dreadful. Wish I had read the reviews here before committing to this company. Installation commenced only to be told a glass panel was missing. Then... Leggi di più

Valutata 1 stelle su 5

I wouldn't even give a star to this company. Absolutely attrotrotious service.nl communication whatsoever. All the fittings were done in stages. Fittings team sent the wrong items around the country... Leggi di più

Valutata 5 stelle su 5

From first phone enquiry to the fitting of walk in shower in place of bath our treatment was exceptional and all completed in 3 weeks to the very highest standard, could not have been bettered. The f... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Delighted with the new walk-in shower in place if the bath. The office staff were always readily available and helpful, phone answered very promptly. Graham the surveyor was also very helpful and the... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di apparecchiature mediche

Scritti dall'azienda

We survey, design, and install easy access wet rooms, walk in baths and walk in showers for people who struggle with their mobility. Covering the whole of the UK with installation teams who only work for us we gurantee to help you regain your independence by adapting your existing bathroom with a easy to use, safe walk in bath or walk in shower.


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

104 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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3,5

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(104)

14 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Full Bathroom refit; Walk in Shower, Walls and Flooring.

The contractor Paul was very professional and friendly. Paul conducted his work efficiently and cleaned up after himself everyday. The workmanship was finished to high standard. I am very happy and pleased with my finished bathroom. The walk in shower is so much easier now for my self and my disabled son. Five Stars from us.

20 ottobre 2023
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Risposta di Thewalkinbathco

Dear Susan, What a pleasure to read such fantastic comments about the service you have experienced from our team. Im so pleased you are so impressed by the workmanship of our installer Paul. I have fed this back to Paul and he is really happy you have given us 5 stars. Warm Regards Jules Allen (MD)

Valutata 5 stelle su 5

Thank you so much

I have been very impressed real hard working man never stops working. Very pleased with the walk in bath it will make my life so much easier really chuffed.thank you Warren and all at the walk in bath co.

26 ottobre 2023
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Risposta di Thewalkinbathco

Dear Mrs Foley, I must say what lovely feedback from you regarding your experience with The Walk in Bath Co Ltd, We have informed Warren that your are very impressed with his hard work! We wish you many happy years of independent Bathing! Warm regards Jules Allen (MD)

Valutata 5 stelle su 5

First class experience

From day one Joe our fitter arrived on time and did a throughly professional job of fitting our extended new shower enclosure finishing on the allotted time of three days.We were totally impressed with the fit and the service offered by the walkinbathroom company.Needless to say if in the future we need another bathroom project done we will contact you and request that the work is done by Joe
Y

16 ottobre 2023
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Risposta di Thewalkinbathco

Dear David, Wow! what great feedback, we are really pleased you are so impressed by our installer Joe, we will feed this back to him. We pride ourselves in providing a professional service from day 1 as you put it, thank you again from all the staff at The Walk in Bath Co Ltd. Regards Jules Allen (MD)

Valutata 5 stelle su 5

Fantastic Experience

The whole experience was great from start to finish - right from the initial enquiry phone call to completion of my new bath and shower today.
Special mentions to Paul Loat, who handled the initial enquiry and follow ups and to Steven the electrician who was here yesterday and Joe who installed the bath yesterday and today. No complaints at all!

5 ottobre 2023
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Risposta di Thewalkinbathco

Dear Mrs Appleton, thank you for your fantastic feedback, its great to hear such positive comments about all the departments and staff that dealt with your new bathroom installation. We always feed the comments back to the staff involved so they can se the results of all their hard work. Warm regards Julies Allen (MD).

Valutata 5 stelle su 5

From the initial enquiry to the…

From the initial enquiry to the completion of the job I was pleasantly surprised.
When I first contacted them a date was arranged , to suit me, in order to ascertain my needs .
Julie arrived and spent a couple of hours discussing my needs and the services they could provide. Upon agreeing to the installation, a date was arranged for a surveyor, Steve, to visit to quantify the viability of the plans,
The 'goods' duly arrived on the arranged date followed by Tony, the installer, who worked extremely hard to ensure the works were carried out to my satisfaction. It was made harder due to the complexity of pipework found under the floorboards, which Tony took in his stride. His whole demeanour was exemplary, and a pleasure to have in the property, I felt safe. He ensured I was kept up to date with the proceedings at the end of each day. His standard of work was excellent.
Upon completion, Tony ensured I was fully compliant with how everything worked and that I was happy with the works carried out.
With the final payment being made, a date was arranged to collect the rubbish from my property.
I am very grateful to all involved for the service I received.

6 settembre 2023
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Risposta di Thewalkinbathco

Dear Mrs Oakey, I must say how grateful we are for your very positive and detailed comments regarding your installation, we always endeavour to deliver the best experience from all departments involved. I have spoken to everyone involved with your bathroom and they are really pleased you are so happy. May you enjoy many happy years of independent bathing, regards Jules Allen (MD)

Valutata 5 stelle su 5

Couldn’t Reccomend more

So today we had our bathroom renovated into a accessible walk in shower and we couldn’t be happier, yes there was a little bit of Mis communication between the first visit to the installation but over all any problems that we did face, warren fixed and solved then with no problem, they accommodated our every need and the whole fitting process only took 3days. The bathroom irs self looks modern but classy and I really could be happier,

14 settembre 2023
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Risposta di Thewalkinbathco

Dear Mrs Brown, I would like to say how pleased we are that you have had your bathroom installed and you couldn't be happier! I have spoken to Warren and he said the job was a joy to do for you. We pride ourselves in delivering a Modern and classy bathroom installation in an efficient time frame. We wish you many years of independent bathing! Regards Jules Allen (MD)

Valutata 4 stelle su 5

Very good result, just a few recommendations.

We recently had a bath fitted by this company. All of the workmen were very good. They fitted everything in good time and tidied up after themselves. They were also very nice people.
The main issue we had was that of communication from the Bath company. We did not know who would be arriving when which meant we wasted a lot of time just waiting for people to turn up.
The surveyor, while very pleasant, told us we would need to move our sink to gain access to the bath. This turned out to be incorrect but we had already purchased a sink with this in mind - we would have had a much wider choice of options had we known that a move was not necessary. It would also have been helpful to the plumber if the surveyor had noted down the measurements of the bathroom more accurately. We live in an old building and nothing is level, this required a lot of adjustment to the fittings by the plumber. Had he been warned ahead of time he would have been prepared.
On the whole I recommend the company, we are very pleased with the final product and the installation. The company just needs to improve its communication issues.

2 agosto 2023
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Risposta di Thewalkinbathco

Dear Judith, thank you very much for your honest review and the comments you have detailed have been taken on board by us. I have now put some internal training in place to remedy this issue going forward. We welcome all reviews to enable us to improve our overall customer experience. I am so glad to hear that you are very pleased with your new walk-in bath installation, I have feed back your kind comments to the surveyor and the installer, may you enjoy many years of safe, independent bathing. Regards Jules Allen (MD)

Valutata 5 stelle su 5

Walk in bath company

August, 2023
Thank you to all concerned in the purchase of Our 'Aire' walk in bath.
Fitted by the very friendly Warren, who explained all the workings and made sure we were happy with everything before he left.

11 agosto 2023
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Risposta di Thewalkinbathco

Dear Mrs Williamson, thank you so much for your positive feedback, I have spoken to Warren and made him aware of your kind comments. Thank you again! Regards Jules Allen (MD)

Valutata 5 stelle su 5

Great company

We had our bathroom adapted which took 3 days. The whole operation was well planned down to the last detail, including removal of the waste. All contractors arrived on time and worked non-stop till the job was finished. We are very pleased with the result, all products are great quality and it is a very professional job.

17 luglio 2023
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Risposta di Thewalkinbathco

Dear Mrs Turnbull, thank you for your feedback, it's such a pleasure to be able to make such a difference to peoples lives. I have fed back all your kind comments to all the staff involved in your installation. May you enjoy many years of safe, independent bathing. Warmest Regards Jules.

Valutata 5 stelle su 5

The Walk In Bath Co

I had my walk in shower fitted by The Walk In Bath Company on the 10th of July. I am very pleased with the work that has been done. The fitter name was Warren who was very thorough. He explained everything in detail to me. I am very happy with it and I will recommend you to my friends. Thank you for the good work that was done.

10 luglio 2023
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Risposta di Thewalkinbathco

Dear Mrs Stewart, thank you for your very positive comments regarding our installer Warren, I have spoken to him to feedback your comments and he was really pleased you are enjoying your new shower. We pride ourselves in delivering top quality products installed by professionals. warmest regards Jules.

Valutata 5 stelle su 5

we have full bathroom done very happy…

we have full bathroom done very happy with it and was done in the time we was told and athank you to richerd p anderson18

18 maggio 2023
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Risposta di Thewalkinbathco

Dear Mrs Anderson, I would just like to say thank you for you feedback, its really important for us to know our customers are happy with our service and we always ffed this back to the staff involved in your experience.

Valutata 1 stelle su 5

AWFUL service from The Walk In Bath…

WFUL service from The Walk In Bath Company !
In August 2022 I accepted a quote from The Walk In Bath Company as they showed 5 star trust pilot in their brochure.
The works were completed on September 12 2022 in 7 days not 4 as was promised. I accepted that the results seemed satisfactory but the service from walk in baths was disgraceful. They asked for the last small deposit, but I had listed my complaints and said that this would be paid when I had received an acceptable answer and apology. This has not been received. After numerous requests via phone calls and emails I have only just been sent a letter which still does not answer my list of things of things I have complained about nor an apology. The only response I have been given is that walk in baths are “disappointed” to hear that I had an issue with the service. This isn’t good enough. You rate yourself’s as 5+ but that isn’t the experience I’ve had. I’m extremely upset and wouldn’t recommend this company to anyone!

22 settembre 2022
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Risposta di Thewalkinbathco

Dear Mrs Jones, I'm more than happy to speak with you and listen to your complaint, my direct number is 01274 911328 and I can be contacted by email if you prefer to email me at jules@thewalkinbathco.co.uk, alternatively you can email me and I will call you back. Regards Jules.

Valutata 5 stelle su 5

The Best Of The Best

My wife and I are delighted with our refurbished bathroom. It is everything we hoped for which is down to your fitter Chris Ellingham who is a credit to The Walk In Bath Co. We would recommend your company to everyone. 10/10

27 marzo 2023
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Risposta di Thewalkinbathco

Dear Mr & Mrs Cullen, we are so pleased you are delighted with your new bathroom, Chris always does an excellent job putting the customer first, I have passed your kind comments to Chris and the team. The Walk-in Bath Co Ltd wish you all the best for the future, regards Jules.

Valutata 5 stelle su 5

The Best Walk In Bath and Shower Installation.

I am so glad that I chose the Walk In Bath Company. The finished result is fantastic in both design and installation. The Father and Son installation team went that extra mile to complete what is a truly wonderful bath and shower unit.

1 marzo 2023
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Risposta di Thewalkinbathco

Dear Mr Behmber, thank you for your fantastically positive comments, I have spoken to all the staff here at The Walk in Bath Co Ltd and they are so pleased that you have had such a wonderful experience. Thank you once again for your kind words.

Valutata 5 stelle su 5

Just wanted to say a big thank

Just wanted to say a big thank. I spoke to a number of similar companies about the issues my mum was experiencing in her normal bathroom. You understood these issues and came up with an affordable solution to her challenges. From initial contact to instillation the process was simple and myself and my mother were kept informed every step of the way. High quality fixtures and fittings were installed and my mum loves her new bathroom. Would highly recommend. James

1 dicembre 2022
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Valutata 5 stelle su 5

My Mother is absolutely delighted with…

My Mother is absolutely delighted with her new walk in shower. Fabulous job, fitted quickly with no mess and to perfection, installers were brilliant, such professionals. Would highly recommend.

Mrs Lyons

8 novembre 2022
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Risposta di Thewalkinbathco

Dear Mrs Lyons, Thank you for your feedback, we are so pleased that your mother is delighted with the new walk in shower. I have spoken to the installer and let him know you are very pleased with this work also. We wish you all the best for the future Jules.

Valutata 1 stelle su 5

01/01/2022

The initial installation of bathroom was excellent apart from waiting 5 weeks for a working wash basin . Also at this 5 week interval our hall carpet was soaked & all the floorboards were wet through. The electrician/ plumber went above & beyond to locate the leak & also went out & bought handles for the vanity unit which had not been fitted. He located the leak on the pipework dripping every 10 seconds . Which it had been since installation 5 weeks previous so obviously had not been checked for leaks as in their terms and conditions nor the installation sign off check list number 19 . I recorded my complaint to managing director and deducted £55 10% for poor or faulty service . I also said due to their alleged breach of contract under several items in their terms & conditions , they should obtain the remaining outstanding payment of £1000 from the installers as I had no contract with them ,but they had. Due to their negligence in failing to check for leaks . The Plumber/electrician who came to fit the pump to the pipework of the wash basin was efficient & as far as we know there was no leaks & we had a working wash basin at last . On return from holiday however we found again water coming up through the floor boards and the wask basin cabinet also wet . Been leaking a while as rust mark in bottom of cabinet . At this time we received a letter from the accounts department saying we owed them £1055 outstanding more than 90 days & unless this sum was paid they would take legal action against us & place the debt with a debt recovery company. We had the bath fitted as my wife was diagnosed with dementia in March 2021 she is 78 me 83 . We could well do without the additional stress & anxiety also the intimidating letter . Especially as we still haven't had our legal requirements met by this company due to their negligence all well documented & photographs of latest leak/s . I replied to accounts telling them their right hand didn't know what their left hand was doing , as it was well documented that I was not going to pay the £1055 because of the breach of contract under their terms and conditions. And the installation check list which forms part of the contract had not been completed or signed off. This is appalling behaviour from a so called reputable company that has ignored all their incompetence & negligence causing us a lot of stress especially two elderly people who expected the company to put this right . Disgraceful .

15 marzo 2022
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Risposta di Thewalkinbathco

Dear Mr Rowland, thank you for your feedback I'm glad to know that your initial experience of the installation was excellent as you put it. From time to time we do experience leaks when working with water and plumbing and this is unfortunate but does happen, thankfully not that often. As you have documented in your feedback we have attended and sorted all issues relating to the installation and agreed to deduct money off as a goodwill gesture for your inconvenience. We, like all companies in this industry have measures in place for customers who do not want to pay the final balance payment and it looks like you were given lots of opportunities to pay the final payment before receiving the letter (3 months in fact), We are quite happy to come and rectify any issues that have been caused from any of the leaks and we would also replace any damaged equipment or items for free. I can only apologise for any inconvenience and stress caused by these unfortunate leaks but this does not equate to to you withholding £1,000.00 from the final balance. I am happy to rectify anything you are unhappy with regarding the installation and if you would like to call me directly on 01274 911328 I will be glad to arrange this with you. Once any further work to finalise the contract is completed I will also extend your installation guarantee for a further 12 months as a gesture of goodwill. Please don't hesitate to contact me as I we are committed to resolve any outstanding issues, regards Jules Allen (Managing Director)

Valutata 5 stelle su 5

Very satisfied with my walk in bath

Very satisfied with my walk in bath. Lucian did an excellent job , never chipped one tile removing old bath.! Always pleasant and helpful. When talking to company on phone everyone was helpful. Would recommend this company.

7 novembre 2022
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Risposta di Thewalkinbathco

Dear Mrs Taylor, I just wanted to say thank you for taking the time to leave a review, I have fed back to Lucian and he is very pleased you are happy with his work, its also great to hear that everyone you dealt with was helpful and pleasant. May you enjoy many years of independent bathing.

Valutata 5 stelle su 5

The fitters make the difference

The fitters, Darren and Andy, were efficient and very pleasant. They removed the bath and fitted the new shower in two days. The workmanship was excellent and the results fantastic. This has made life so much easier being able to bathe without the need for assistance. Highly recommended.

26 settembre 2022
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Risposta di Thewalkinbathco

Dear Mr Marcham, thank you for your lovely feedback, we have spoken to Darren and Andy and they are really pleased you are so happy with their workmanship. Its also nice to see the products we sell are genuinely making a difference to your everyday life. All the best for the future from The Walk-in Bath Co. Ltd Team!

Valutata 5 stelle su 5

From start to finish the people I dealt…

From start to finish the people I dealt with were polite and listened to what I wanted. They gave me time to think about what I wanted doing and didn't pressurise me in any way. They came at the time they said they would to give me a quote for my bathroom and explained everything in detail. The Two fitters that came to install my new bathroom were punctual and made sure everything was cleaned up when they finished work for the day. They never stopped from arriving to finishing and I was amazed that they got my new bathroom fitted in just three days. They have done an amazing job and I can't thank them enough.
I've only had my new walk in shower for just over two weeks now but it has made such a difference to me
Thank you again.

3 luglio 2022
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Risposta di Thewalkinbathco

Dear Mrs Grimley, thank you for your glowing review and positive feedback, its nice to hear from genuine customers who appreciate the hard work everyone has put in to ensure your bathroom is as you expected. Wonderful to know it's making such a difference to your life. Thank you, Jules.

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