Talking to a real human being! One that took time to listen,check and react without rushing. Very knowledgeable, polite and efficient. An unusually pleasant experience compared to when dealing with o... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Be honest If this company doing well or in our case the company did well I can’t say anything.But the assistant her name is Lorraine gave us great service. Very friendly and polite talk, well explaine... Leggi di più
L'azienda ha risposto
I spoke to both Andy (via the phone, regarding a query with my house policy) and Ryan via the online chat (regarding an issue with the online portal) and both were patient, helpful and resolved my iss... Leggi di più
L'azienda ha risposto
I needed some help with building quotation. Roy is always available and knows what's needed to be done to generate the quote. He is always positive and have great interpersonal skills. Thank you... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Broker assicurativo
- anche in
- Agenzia di assicurazioni
- Agenzia di assicurazioni per la casa
- Azienda di assicurazioni per i proprietari di immobili in affitto
- Compagnia assicurativa
- Sito di comparazione dei prezzi
Informazioni su Source Insurance
Scritti dall'azienda
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Scritti dall'azienda
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Informazioni di contatto
Global Reach, CF11 0SN, Cardiff, Regno Unito
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4,9
Eccellente
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent Service
Have used Source for nearly 20 years for my house and contents insurance and they are excellent, easy to contact and always able to assist, for example I spoke with Ryan this morning and he was able to put my mind at rest and answered all of my questions. Highly professional service.
24 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, JP.
First, I'd like to thank you for being with us for so long. It's so nice to hear that we've earned your trust and have been able to support you for 20 years!
We're glad to hear Ryan provided you with a professional service recently and put your mind at ease.
Thank you again for trusting us for two decades!
Kindest regards,
Owen, Marketing Executive.
Kind, knowledgeable and patient
The lady who took my call was very kind and efficient, she seemed like she was on my side to get me a better renewal price which was of great concern as my quote this year has jumped up. We eventually found a way to improve the quote slightly by adjusting my voluntary excess which again was explained well.
24 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Priya.
Thank you for taking the time to leave us such a detailed review. We're thrilled to hear you found your experience efficient and supportive throughout, with a cheaper renewal to match.
It's good to hear you were also able to improve your policy! Please get in touch for any further amendments you need to make.
Have a lovely day,
Owen, Marketing Executive.
Very helpfully 🙂
24 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Veronica.
Thank you for taking the time to leave us a wonderful review. We're pleased you found our services helpful. Please get in touch if you need anything further.
Kindest regards,
Owen, Marketing Executive.
Helena was quick and fast with the…
Helena was quick with the service
21 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Hi Eghima,
Thank you for taking the time to leave us a review.
We're pleased to hear that Helene provided you with a quick and efficient service. We'll be sure to pass your kind feedback on to her.
We really appreciate you sharing your experience.
Kindest regards,
Owen, Marketing Executive
That was quite helpful.
21 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Hi Rahul,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our service helpful. We really appreciate you sharing your experience with us and are glad we could assist.
Kindest regards,
Owen, Marketing Executive
I’ve had a great experience with…
I’ve had a great experience with Source, and Roy and Reece in particular are brilliant to deal with. They’re both friendly, helpful and always quick to come back to me when I need anything. Nothing ever feels like too much trouble, and it’s reassuring to know there’s always someone there to help. Thanks both!
19 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Hi Jennifer,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear you've had such a great experience with Source, and it's fantastic to hear Roy and Rhys have been so friendly, helpful and responsive whenever you've needed them.
We'll be sure to pass your kind comments on to them both – they'll really appreciate knowing they've made such a positive impression.
It's great to know you feel reassured that there's always someone here to help.
Thank you again for your continued support.
Kindest regards,
Owen, Marketing Executive
Most Helpful
Our advisor, one Helen Jones, was extremely helpful, friendly and professional. Would have no qualms using again. Thank you, Helen.
19 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Good morning,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Helen was extremely helpful, friendly and professional throughout your experience. We'll be sure to pass your kind comments on to her – she'll be pleased to know you felt so well looked after.
It's also great to hear you'd have no hesitation in using us again.
Thank you again for your feedback and for choosing Source Insurance.
Kindest regards,
Owen, Marketing Executive
Excellent service and great support
Excellent service and great support
I have had a very positive experience working with Source Insurance. The team has been professional, responsive and extremely helpful throughout the process.
As a mortgage adviser, having a reliable insurance partner is important, and Source Insurance has consistently provided a smooth and efficient service. Communication has been excellent, and they have been quick to understand client requirements and provide suitable solutions.
I would be happy to recommend Source Insurance to other mortgage and finance professionals looking for a reliable insurance partner.
18 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Good morning!
Firstly, we're so grateful to receive your wonderful testiomonial. It's always great to hear feedback from our advisers, first-hand.
We're pleased you have found our partnership beneficial through smooth and efficient experiences. We understand that communication is paramount for advisers, so it's good to hear we're playing our part in making your job easier.
We really appreciate your recommendation and look forward to seeing what the future brings for us, as we continue to work together!
Have a great day,
Owen, Marketing Executive.
Hannah was very efficient
Hannah was very efficient, polite and sorted our insurance for us. Very happy with service she provided
18 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Carolyn.
Thank you for taking the time to leave us such a nice review. We're pleased Hannah was able to provide a polite and efficient experience for you. Please don't hesitate to get in touch, should you need anything else.
Kindest regards,
Owen, Marketing Executive.
quick and personable service via real…
quick and personable service via real person on the online chat. no long wait and immediate resolution. happy!
18 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Good morning.
Thank you for taking the time to leave us a fantastic review. We're pleased you found the answers you were looking for via our LiveChat feature both quickly and in a personable manner.
Kindest regards,
Owen, Marketing Executive.
Continuing positive experience
I have insured my home with Source Insurance now for a number of years. It is a very easy company to contact with friendly and helpful staff and premium rates are very competitive.
14 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, Mrs Purser.
Thank you for taking the time to leave us such a lovely review, and for continuing to trust Source Insurance with your home insurance over the years.
We're delighted to hear you've consistently found us easy to contact and our team friendly and helpful. It's also great to know you continue to find our premiums competitive.
We really appreciate your continued support and loyalty, and look forward to assisting you for many more years to come.
Kindest regards,
Owen, Marketing Executive
Excellent customer service
Excellent customer service. The gentleman I spoke to was very helpful and friendly, explained everything clearly, and made the whole process quick and easy. Very happy with the service I received from Source Insurance Ltd.
14 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Hi Monika,
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you received excellent customer service and that our team member was helpful, friendly and able to explain everything clearly. It's great to know they made the process quick and easy for you.
We really appreciate your feedback and are so pleased to hear you're happy with the service you received from Source Insurance.
Kindest regards,
Owen, Marketing Executive
Easy to get in touch & complete the…
Easy to get in touch & complete the renewal
12 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Morning, Tausif,
Thanks so much for leaving such great feedback.
I am so pleased to hear you found it easy to get in contact with us and to pay for your policy renewal online. I will pass on your kind words to Ryan, as I know he'll be delighted to read them.
Thank you for renewing with us for another 12 months and for sharing your experience. We look forward to continuing to look after you over the next 12 months.
Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very helpful and great to deal with.
Very helpful and great to deal with.
11 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Morning, Graham,
Thank you for taking the time to leave us such a fantastic review.
I'm so pleased that Tom was able to help you with your renewal quotation and that you've decided to renew your policy for a further 12 months. I will pass your lovely comments on to Tom - he'll be so pleased to read them.
Thank you for renewing with us and for taking the time to share your experience.
Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Great service today
Great service today. Renewal actioned quickly by phone 👍
11 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Morning, Caroline,
Thanks so much for leaving such great feedback.
It's lovely to see that Ryan was able to provide you with such good service and help renew your policy with us so quickly. I'll pass your comments on to Ryan - he'll be delighted to read them.
Thank you for taking the time to share your experience with us and for giving us the opportunity to continue looking after your insurance needs for another 12 months.
Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Through to an employee quickly
Through to an employee quickly. Friendly and efficient. No hard sell. Would have no hesitation to return to this company. Thanks, Ryan
5 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Hi Stephanie,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you were able to speak to a member of our team quickly and that Ryan provided a friendly and efficient service. It's also great to know you appreciated our no-pressure approach and that you'd have no hesitation in returning to us in the future.
We'll be sure to pass your kind comments on to Ryan.
Thank you again for your feedback.
Kindest regards,
Owen, Marketing Executive
Great service
Helen was super helpful and lovely when helping deal with my request! They picked up the phone really quick too which always helps :)
5 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Hi Beth,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Helen was so helpful and friendly while assisting with your request. It's also great to know your call was answered quickly – we know how much of a difference that can make.
We'll be sure to pass your kind comments on to Helen.
Thank you again for your feedback.
Kindest regards,
Owen, Marketing Executive
Great customer service
The person I spoke to (Ryan) was very helpful, polite, and informative. The only reason I didn't give 5 stars was that it wasn't possible for me to discuss a quote online rather than on the phone, despite asking for a reasonable adjustment, without needing to involve another person.
31 luglio 2026
Non scritta su invito
Risposta di Source Insurance
Good morning, RL,
We appreciate you leaving us a 4 Star review and for your kind words about Ryan. We can see from your chat that Ryan did try to suggest ways to accommodate you and we were able to speak to your partner later.
However, despite your generous rating, we still feel we owe you an apology; we always strive to offer a first-time resolution service, and appreciate you would have liked to have been able to work with us on your quoting query directly yourself.
We have evolved an online quoting service for some of our insurance products, and our online chat with you has highlighted to us that this is something we need to expedite rolling out more widely. In the meantime, however, we are looking to create a process by which our Quoting Agents can complete a quote via LiveChat, as well as on the phone. We are working that through at the moment and will go live with it as soon as possible.
We're really sorry on this occasion we didn’t deliver the reasonable adjustment you required. We will learn from that.
Kind regards,
Mark Phillips
Head of Customer Experience
amendments to documents
I needed to amend my documents, the person I was communicating with was really helpful and adjusted everything for me, made everything so easy.
30 luglio 2026
Non scritta su invito
Risposta di Source Insurance
Hi S Jane,
Thank you for taking the time to leave such a lovely review.
I’m really pleased to hear that we were able to help with amending your documents and make the whole process quick and straightforward for you.
I’ll be sure to pass your kind comments to the agent who assisted you - they’ll really appreciate your feedback.
Thank you again for sharing your experience with us.
Kind regards,
Mark Phillips
Head of Customer Experience
They are very sharp and straight to the…
They are very sharp and straight to the point when you need it, which is a good thing, no verbose marketing talks.
29 luglio 2026
Non scritta su invito
Risposta di Source Insurance
Hi Jos,
Thank you for taking the time to leave us a review.
We're really pleased to hear that you appreciated our clear and straightforward approach. We aim to provide the information our customers need without unnecessary jargon, so it's great to know this made a positive impression.
We appreciate your feedback and thank you for choosing us.
Kindest regards,
Owen, Marketing Executive
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.