Talking to a real human being! One that took time to listen,check and react without rushing. Very knowledgeable, polite and efficient. An unusually pleasant experience compared to when dealing with o... Leggi di più
L'azienda ha risposto
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Be honest If this company doing well or in our case the company did well I can’t say anything.But the assistant her name is Lorraine gave us great service. Very friendly and polite talk, well explaine... Leggi di più
L'azienda ha risposto
I spoke to both Andy (via the phone, regarding a query with my house policy) and Ryan via the online chat (regarding an issue with the online portal) and both were patient, helpful and resolved my iss... Leggi di più
L'azienda ha risposto
I needed some help with building quotation. Roy is always available and knows what's needed to be done to generate the quote. He is always positive and have great interpersonal skills. Thank you... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Broker assicurativo
- anche in
- Agenzia di assicurazioni
- Agenzia di assicurazioni per la casa
- Azienda di assicurazioni per i proprietari di immobili in affitto
- Compagnia assicurativa
- Sito di comparazione dei prezzi
Informazioni su Source Insurance
Scritti dall'azienda
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Scritti dall'azienda
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Informazioni di contatto
Global Reach, CF11 0SN, Cardiff, Regno Unito
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4,9
Eccellente
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent (human) assistant
Excellent (human) assistant. Helene.
17 settembre 2026
Non scritta su invito
Risposta di Source Insurance
Good morning,
Thank you for taking the time to leave us your feedback.
We're pleased to hear that Helene provided you with a positive experience and that you appreciated speaking with a real person. We'll be sure to pass your kind comments on to her.
Thank you again for taking the time to let us know how we did.
Kindest regards,
Owen, Marketing Executive
Outstanding Service !!
Outstanding Service !!! I was completely stuck Trying to log in to my policy online, but this lovely Gentlemen guided me through entire process over the phone with patience, clarity ant total professionalism. Highly Recommended. Thank you
16 settembre 2026
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Risposta di Source Insurance
Hi Katarzyna,
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear that you were able to get back into your policy online with the help of our team. It's great to know that Andy was patient, clear and professional throughout, and made sure you were guided through the process from start to finish.
We'll be sure to pass your kind comments on to Andy.
Thank you again for your recommendation and for sharing your experience with us.
Kindest regards,
Owen, Marketing Executive
Issue easily sorted
Issue easily sorted. Helen was very helpful and we even put the world's to right. A+++ Service. Thanks Helen
16 settembre 2026
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Risposta di Source Insurance
Hi Mr Baggott,
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear that Helen was able to sort out your issue so easily, and it sounds like you had a great chat along the way too! We'll be sure to pass your kind comments on to Helen.
It's great to know you had such a positive experience, and we really appreciate you sharing your feedback with us.
Kindest regards,
Owen, Marketing Executive
Solved my query immediately and was…
Solved my query immediately and was very upbeat and knowledgeable
16 settembre 2026
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Risposta di Source Insurance
Hi Angela,
Thank you for taking the time to leave us a review.
We're delighted to hear that Helen was able to resolve your query straight away and that you found her upbeat and knowledgeable. We'll be sure to pass your kind feedback on to her.
It's great to know you had such a positive experience, and we really appreciate you sharing it with us.
Kindest regards,
Owen, Marketing Executive
Great and efficient service
16 settembre 2026
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Risposta di Source Insurance
Hi Fiona,
Thank you for taking the time to leave us another lovely review.
We're delighted to hear you received great and efficient service from Hannah. Your continued positive feedback means a lot to us, and we'll be sure to pass your kind comments on to Hannah.
We really appreciate your continued support and are always happy to help.
Kindest regards,
Owen, Marketing Executive
A very satisfactory outcome to a…
A very satisfactory outcome to a problem, with good communication and courtesy throughout.
14 settembre 2026
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Risposta di Source Insurance
Good morning.
Thank you for taking the time to leave us this fantastic review. We're pleased you found clear communication and courtesy throughout your experience with us.
If there's anything else you need, please don't hesitate to contact us.
Kindest regards,
Owen, Marketing Executive.
Clear and concise
The representative who I spoke with was exceptionally professional at all times throughout the call. This saved me from added time to the call as i got the answers I needed straight away.
11 settembre 2026
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Risposta di Source Insurance
Hi Afrad,
Thank you for taking the time to leave such positive feedback.
I’m really pleased to hear that Andy was able to provide such professional and efficient support, and that he was able to answer your questions clearly without any unnecessary delay.
I’ll be sure to pass your kind comments on to Andy - he’ll really appreciate them.
Thank you again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Helene was extremely helpful and sorted…
Helene was extremely helpful and sorted my issue swiftly, thanks helene
11 settembre 2026
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Risposta di Source Insurance
Hi Jack,
Thank you for taking the time to leave such lovely feedback.
I’m really pleased to hear that Helene was able to resolve your issue so quickly and provide such helpful support.
I’ll be sure to pass your kind comments on to Helene - she’ll really appreciate them.
Thank you again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Good service
7 settembre 2026
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Risposta di Source Insurance
Hi Fahad,
Thank you for taking the time to leave such positive feedback.
I’m really pleased to hear that Hannah was able to provide such good service. I’ll be sure to pass your kind comments on to her - she’ll really appreciate them.
Thank you again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Excellent service
The customer service team were so friendly and helpful and the rates are so competitive
7 settembre 2026
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Risposta di Source Insurance
Hi Janet,
Thank you for taking the time to leave such a lovely review.
I’m really pleased to hear that you found our customer service team so friendly and helpful, and that you feel our rates are competitive. Providing great service alongside good value is exactly what we aim to deliver.
I’ll be sure to share your kind feedback with the team - they’ll really appreciate it.
Thank you again for sharing your experience with us. Have a great day!
Kind regards,
Mark Phillips
Head of Customer Experience
Risposta di Source Insurance
Hi Tom,
Thank you for taking the time to leave such a great review.
We quite agree - Andy is fantastic! I’m really pleased to hear that he provided such a great experience, and I’ll be sure to pass your lovely feedback on to him. I know he’ll really appreciate it.
Thank you again for your feedback and for choosing Source Insurance.
Kind regards,
Mark Phillips
Head of Customer Experience
Very helpful and thorough actual person…
Very helpful and thorough actual person - not a bot!!
7 settembre 2026
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Risposta di Source Insurance
Hi Al,
Thank you for taking the time to leave such lovely feedback.
I’m really pleased to hear that you received such helpful and thorough support from a member of our team, and that you appreciated being able to speak to a real person rather than a bot.
I’ll be sure to share your kind comments with the team - they’ll really appreciate the recognition.
Thank you again for sharing your experience with us.
Kind regards,
Mark Phillips
Head of Customer Experience
Brilliant Customer service
Brilliant Customer service. Tom was very efficient and helpful. Clear and concise.
7 settembre 2026
Non scritta su invito
Risposta di Source Insurance
Hi Sam,
Thank you for taking the time to leave such great feedback.
I’m really pleased to hear that Tom was able to provide such efficient and helpful support, and that he made everything clear and straightforward for you.
I’ll be sure to pass your kind comments on to Tom - he’ll really appreciate them.
Thank you again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Great support
I needed some help with building quotation. Roy is always available and knows what's needed to be done to generate the quote.
He is always positive and have great interpersonal skills.
Thank you Roy.
I'm sure I'll be in touch soon with another complex case :)
7 settembre 2026
Non scritta su invito
Risposta di Source Insurance
Good morning,
Thank you for taking the time to leave such great feedback.
It’s fantastic to hear that Roy has once again been able to provide the support and guidance you needed, and that you find him so approachable and positive to deal with. It sounds like you’ve built a really strong relationship, which is exactly the kind of partnership we want to develop with our broker partners.
I’ll be sure to pass your kind comments on to Roy - he’ll really appreciate them.
We look forward to helping you again and thank you for sharing your experience with us.
Kind regards,
Mark Phillips
Head of Customer Experience
Great service
Very helpful setting it up and exactly the same when I needed to close the policy. Excellent chat services from Helene, not a bot as I first thought (sorry!), but a real person who was super helpful
3 settembre 2026
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Risposta di Source Insurance
Good morning, Charlie,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Helene was so helpful, both when setting up your policy and when you needed to close it. It's also great to hear that our online chat service exceeded your expectations – and we'll definitely let Helene know that she managed to convince you she wasn't a bot!
We really appreciate your feedback and are glad we could make things straightforward for you.
Kindest regards,
Owen, Marketing Executive
Ryan on the online chat was very…
Ryan on the online chat was very helpful and within minutes had my query answered.
27 agosto 2026
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Risposta di Source Insurance
Hi Evonne,
Thank you for taking the time to leave us a review.
We're delighted to hear that Ryan was helpful on our online chat and was able to answer your query within minutes. It's great to know you received a quick and efficient service.
We'll be sure to pass your brilliant review on to Ryan.
Thank you again for your kind feedback.
Kindest regards,
Owen, Marketing Executive
Quick and fast response
Quick and fast response, and friendly colleague.
26 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Hi Lee,
Thank you for taking the time to leave us a review.
We're pleased to hear you received a quick response and found our colleague friendly and helpful. We really appreciate you sharing your positive experience with us.
Thank you again for choosing Source Insurance.
Kindest regards,
Owen, Marketing Executive
Customer service was responsive and proactive
Customer service was responsive and answered my questions as well as reassured me that my insurance documents were correct, sent to me via email which is much easier for me to review, than via app/phone.
26 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Hi Jenny,
Thank you for taking the time to leave us such a lovely review.
We're pleased to hear that our team was responsive, answered your questions and was able to reassure you that your insurance documents were correct. It's also great to know that receiving your documents by email made them easier for you to review.
We really appreciate your feedback and thank you for choosing Source Insurance.
Kindest regards,
Owen, Marketing Executive
It is always good to talk to a real…
It is always good to talk to a real person on the phone rather than a chatbot / or use websites etc. Was helped and given options. Polite Mr Ryan. Would recomend :)
25 agosto 2026
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Risposta di Source Insurance
Hi Lydia,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you appreciated being able to speak to a real person and that Ryan was polite, helpful and able to talk you through your options. It's great to know you felt well supported throughout your experience.
We'll be sure to pass your kind comments on to Ryan.
Thank you again for your recommendation and for choosing Source Insurance.
Kindest regards,
Owen, Marketing Executive
Helene was brilliant...
Helene was brilliant when looking into my payment issue. We got the answer to the problem in seconds!!
25 agosto 2026
Non scritta su invito
Risposta di Source Insurance
Hi Carl,
Thank you for taking the time to leave us a great review.
We're delighted to hear that Helene was brilliant in helping with your payment issue and was able to get to the bottom of it so quickly. It's great to know she was able to provide the answer you needed in no time.
We'll be sure to pass your kind comments on to Helene.
Kindest regards,
Owen, Marketing Executive
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