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The Sound Cafe Recensioni 72

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TrustScore 4.5 su 5

4,7

Fornitore di apparecchiature audiovisive
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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I lost one ear bud on my morning walk. Having not heard of Sound Cafe before I was a bit sceptical, however after reading reviews & checking them out on trustpilot I ordered my spare earbud. It arrive... Leggi di più

Valutata 5 stelle su 5

I tend to judge a company by how it deals with adversity and when things don’t go as planned. I ordered Apple Gen 4 AirPods case and, unfortunately, received a Gen 3 case. After identifying the error... Leggi di più

Valutata 5 stelle su 5

Great experience with this website, lost one of my AirPods and was quoted £70 for a replacement through Apple, managed to get it for roughly £50 with 24 hour shipping on here. Looks and performs like... Leggi di più

Valutata 5 stelle su 5

What a great customer service experience I had, particularly so when the product I originally received did not quite work. Yet, on contacting sound cafe they responded within a couple of hours where t... Leggi di più

Dettagli dell'azienda

  1. Fornitore di apparecchiature audiovisive

Scritti dall'azienda

The Sound Cafe is the UK’s go-to destination for replacement AirPods and charging cases. Whether you’ve lost a single earbud, damaged your case, or need a cost-effective refurbished option, we make replacing your AirPods simple and affordable. We stock a full range of genuine Apple AirPods, including 2nd, 3rd, and 4th Generation models, plus AirPods Pro (1st and 2nd Gen). Customers can purchase items individually – left AirPod, right AirPod, or charging case – so you only pay for what you need. Our products are available in brand new or professionally refurbished condition, with clear grading so you know exactly what to expect. Every AirPod is tested for sound quality, pairing functionality, and battery performance before dispatch. We offer same-day shipping on weekday orders and free UK delivery as standard, helping you get back to your music faster. At The Sound Cafe, we pride ourselves on transparency, reliability, and excellent customer service. With thousands of happy customers, our reputation is built on delivering quality Apple replacements quickly and hassle-free. Whether you need a single AirPod or a complete set, you can trust us for genuine products, fair pricing, and dependable service.

Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

72 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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Valutata 5 stelle su 5

Excellent service

I’m so grateful to you for being able to replace my damaged AirPod. At first I couldn’t figure out how to set it up but eventually I managed. Now I have a brand new set thanks to you. Service was great. I recommend highly.

4 febbraio 2026
Valutata 1 stelle su 5

Still haven’t recieved my product and…

Still haven’t recieved my product and it was meant to arrive on the 11th….

10 febbraio 2026
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Risposta di The Sound Cafe

Thank you for bringing this to our attention. We’re sorry your original order didn’t arrive within the expected timeframe. We completely understand how frustrating that must have been.

As soon as we were made aware of the delay, we arranged a replacement straight away, which was delivered the following day. We’re pleased this resolved the issue quickly and that you now have your item.

While delivery delays are thankfully rare, we always act fast to put things right when they do occur. If there’s ever anything further you need, we’re always here to help.

Kind regards,
Freddie
The Sound Cafe

Valutata 5 stelle su 5

Delighted

Delighted to be able to replace my lost earbud - what a great service! The connection guide is very helpful. I set it up quickly and easily.

31 gennaio 2026
Valutata 3 stelle su 5

Quick fast delivery sadly the device is…

Quick fast delivery sadly the device is faulty and sound is muffled when I speak

27 gennaio 2026
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Risposta di The Sound Cafe

Hi Jeremy,

Thank you for your review, and I’m really sorry to hear you’ve experienced an issue with the sound quality. This is certainly not the experience we expect from our AirPod replacements.

We’ve located your order and will be contacting you directly to get this resolved straight away. You’re fully covered by our 30-day return policy and 90-day warranty, so we’ll arrange a replacement or return for you without any hassle.

Thanks for bringing this to our attention. We’ll make sure this is sorted for you as quickly as possible.

Best wishes,
Freddie
The Sound Cafe

Valutata 5 stelle su 5

Super website !

This site is super !
Lost my AirPod 4th, on Sunday .
Went to Apple Store - they said £79 for replacement case and need an appointment.
Went home after some research , stumble across the sound cafe
Was worried it’s not authentic Apple products. Then for the price I thought I take the risk …
Placed order on Monday
Received my case Thursday
Paired perfectly fine
Works fine
Grace C - some small marks but other than that works perfect
I am super happy and told all my colleagues about this site. As soo many colleagues have also lost either one or both earbuds / case in the past .
To summarise : I don’t know if it’s authentic Apple product or just simply very good copy . But I am extremely happy with my purchase as it works perfectly well .

15 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

New single iPod

I have to give this company 5 stars for delivering what I ordered and within 48 hours.
I ordered a single iPod that accidentally got run over 🤔.
As a parent I’m grateful for someone selling these much cheaper than Apple.

8 gennaio 2026

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