Great customer service, very helpful I ordered 8 solar lights for my decking - very clever product - no mains, no charging station. The only snag was the stainless steel trim, came apart fro... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Ordered Falmouth lights in May this year and after two months 5 bulbs stopped working. I contacted Solar Centre to advise and found Nicole and Ella to be most helpful. Replacements bulbs sent out th... Leggi di più
I purchased some solar lights last October and they worked perfectly until one of the lights stopped working. I contacted the SolarCentre and they replied quickly asking for a photo of the faulty ligh... Leggi di più
I have had several Solar garden lights from Solar Centre and am very pleased with them. Some of the mushroom heads went "missing", I am convinced they were taken by a particular magpie! I contacted So... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
44-46 Coldharbour Lane, Al5 4UN, Harpenden, Regno Unito
- 01727 743200
- info@thesolarcentre.co.uk
- thesolarcentre.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 1% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Excellent service
Excellent service, great quality and quick delivery. Had an issue with one light but contacted company and Ella responded within an hour and arranged for a replacement. Will definitely be ordering again.
Great after sales .
Lovely solar lights but would like in particular to mention the after sales service . I had a couple of small problems which were dealt with by Nicole quickly and both problems were resolved . I would not hesitate to recommend the lights and the company .
Ella was most helpful after I had…
Ella was most helpful after I had trouble with one of the Solar lights I had purchased some time ago but had not put in the garden due to the weather this winter.
She is sending a replacement base and has responded to my messages very promptly !
Thank you Ella
Faulty flame torches
I ordered some flame torches for Mother’s Day. They arrived arrived the very next day, fantastic service. Unfortunately they were both damaged, so I contacted customer services and the following day received an email from Nicola apologising and asking if I would like a replacement or a credit, I chose the replacement.
I have ordered many lights over the years and have always received great products and on the odd occasion when there’s been a problem it’s always been sorted super quickly. I would definitely recommend the solar centre to anyone wishing to buy great lights at reasonable prices. A big thumbs up again to Nicola for sorting this out so quickly.
Great quality products
I have shopped with Solar Centre many times and the quality is always the best.
My solar lights lights arrived today and they are perfect for my garden and so bright.
Chester solar wall light and Customer Service.
I have had 4 x Chester solar wall lights and they are still going strong and still very bright after 5 years. Unfortunately, I dropped one of the panels whilst installing the last one but Nicole in Customer Service was excellent and was able to supply a replacement although the style of the solar panel has recently been updated.
Excellent customer service.
Have ordered multiple times from solar centre. Quality items that work very well and always dispatched quickly.
This time I had slight issue that a couple parts were missing. I reached out via message as it was Saturday afternoon. First thing Monday I had a reply apologising and advising they were sending the parts out that day. A new light arrived the next day! Great customer service from both Nicole and Ella.
Excellent customer service
I have just had an online chat with Ella who instantly talked me through a trouble shooting issue with a product that has lasted some time, and will now last longer, thanks to Ella’s help.
5* customer service
Bought 2 solar lights 10 months ago and they are great, unfortunately one developed a fault where it wouldn't switch on automatically at dusk anymore. Spoke to Ella and Nicole and it was resolved within an hour with a replacement on it's way. Brilliant customer service and will be back
The lights look beautiful and Ella…
The lights look beautiful and Ella helped me on chat as I wasn't able to get my 10% off at checkout and she sorted it all out for me. This is a great company to deal with and I am so pleased I chose them, as there was a lot of choice of suppliers for the solar lights I have purchased. So glad I chose this one
Excellent customer service from Nicole…
Excellent customer service from Nicole with faulty unit, dealt with very quickly, new one sent out, have used the Solar Centre for years, excellent products that last.
This company is my “go to “ for solar…
This company is my “go to “ for solar power garden items.I have found they last so much longer than those bought maybe a little more cheaply - false economy when you realise that from Solar Energy in my experience they last for years through all sorts of weather too. Family and friends have appreciated gifts I have bought for them and also now shop nowhere else. They are good sorting out any queries too. Ella has just sorted out a postal issue very quickly for me
Outstanding Customer Service - outstanding products.
One of our Kingston bollard light units failed within a year of use, but we were offered a replacement within hours of my initial email. Absolutely outstanding support from Ella. This is how customer service should be!
Customer service excellent
Customer service excellent , I received my light swiftly but it was damaged ELLA contacted me promptly organising a new item to be dispatched to replace thanks so much
Ordered light from them and they look…
Ordered light from them and they look great in my garden. Had issue with one and Ella sorted this out very quickly for me! Thank you !
Love the lights had a problem with one…
Love the lights had a problem with one setof lights this was resolved very quickly by Ella and a replacement set has been sent out.
Excellent customer service!
Thanks to Ella & Nicole for a no quibble replacement of a faulty light unit. I would be more than happy to make future purchases with such an excellent customer service. Many thanks!
The Lumify lights.
The Lumify lights we purchased from SolarCentre worked brilliantly for 11 months until one day they didn't. Nicole and Ella wasted no time in getting to the cause of the fault and sent a replacement string of lights.
Excellent after sales service and very professional company. We recommend them to all our friends.
Excellent customer service
I had a fault appear with my fairy light USB chargeable string. It was dealt with very quickly and a new panel was offered and sent. Excellent customer service.
Excellent customer service from Nicole
Great customer service, thank you Nicole!
Really quick response and issue sorted immediately.
5 well earned stars.
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