Great customer service, very helpful I ordered 8 solar lights for my decking - very clever product - no mains, no charging station. The only snag was the stainless steel trim, came apart fro... Leggi di più
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Scopri cosa dicono le persone
Ordered Falmouth lights in May this year and after two months 5 bulbs stopped working. I contacted Solar Centre to advise and found Nicole and Ella to be most helpful. Replacements bulbs sent out th... Leggi di più
I purchased some solar lights last October and they worked perfectly until one of the lights stopped working. I contacted the SolarCentre and they replied quickly asking for a photo of the faulty ligh... Leggi di più
I have had several Solar garden lights from Solar Centre and am very pleased with them. Some of the mushroom heads went "missing", I am convinced they were taken by a particular magpie! I contacted So... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
44-46 Coldharbour Lane, Al5 4UN, Harpenden, Regno Unito
- 01727 743200
- info@thesolarcentre.co.uk
- thesolarcentre.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 1% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Replacement
Very helpful as could not get message sent . All fixed now . Nicole is very obliging and helpful .
Great recovery
I received a faulty slimsafe solar security light and dealt with Nicole who provided a speedy resolution agreeing to send a replacement the same day. Superb service. I realise the product was faulty, but this can happen. It's the speed of the response that I must acknowledge. Great service Nicole thank you!
Fantastic customer service
Customer service is fantastic! I contacted the team with a question and was offered a replacement unit without even asking. Thank you !
Always had exceptional customer service…
Always had exceptional customer service from the Solar Centre. And today was no exception. Nicole sorted out my problem in a swift manner and to my satisfaction. Their products are fabulous and long lasting. All my lights get commented on regularly by friends.
Always good products
Always good products and excellent customer service if I need a question answered.
Excellent service
Excellent service.
Small issue which was dealt with very quickly / which l would like to thank Nicole for.
Great customer service
Great customer service. Upgraded my order at no cost even though the error was my fault! The lights they sell are far superior to others i have bought so we do keep returning.
Polite and efficient.
I am very pleased with my response from Solar Centre. I had a faulty set of fairy lights that occurred 4 months after delivery. Ella and Nicole were very good at sorting me through the issue even though I wasn’t able to find all the details of purchase and delivery on my emails. I’ve had five other sets of solar lights from this company and all the other ones are performing perfectly. Indeed two I’ve had for 2 years or more.
Nicole took my call and was very polite and Ella quickly sorted me a replacement set of lights..
Very good service!
Brilliant service
Nicole very patiently dealt with my query and resolved the problem for me entirely to my satisfaction.
Had an issue with a new Winsor solar…
Had an issue with a new Winsor solar light. Informed customer service and it has been delt with very efficiently. Nicole and her team were great.
Excellent service
Excellent service, my issue was solved immediately!
Thank you 😊
Used to be known for solar lights that…
Used to be known for solar lights that work, now more like solar lights that dont work, poor quality, poor design, far too many fail and too many emails, post a question to them they dont show it, post a reviews to the site, they dont post it, note all reviews listed are good ones. Customer service is at best poor if they reply.
Used to be great now below average
This company and their products used to be great and I have used them the last 10 years or so. Their Mini London Post lights used to be excellent but they changed the design and internal components about 2 years ago to USB charging and soldered down batteries. Old lights used to last from dusk til dawn but now only 6 hours maximum even after a full days charge of constant sunlight (I live in the tropics). Clearly using inferior components these days. Such a shame.
I got some Lavenham lights brought across at Christmas. Out of the 4 lights, 2 were totally defective and do not light at all and the other 2 stay lit for maximum of 90 minutes.
Excellent quality solar lights
Excellent quality solar lights have used Solar Centre a few times. Prompt delivery and kept notified of order status. Had a problem with a discount code, my email was responded to by Nicole and my issue resolved. Very happy.
Lovely lights and very good customer service
I have bought several lights from the solar centre at a good price and I've been happy with them all.
It also helps that their customer service is excellent.
Garden light
Nicole dealt with our concerns professionally and promptly.
I would certainly use this company in the future
Delivery times.
I was made aware that there might be a delay in receiving my purchase at the time that I placed my order. Although I did have to chase this up, my enquiry was dealt with very quickly and I received my item within a couple of days so thanks very much to Nicole for expediting this so quickly.
Excellent aftersales service which is…
Excellent aftersales service from Ella which is the measure of any quality company . An issue on my order was sorted promptly and without question . Great lights . Recommended .
Great Festoon lights
I have bought many lights from the Solar Centre and service is always excellent. I love these festoon cage lights and also the Solar single lanterns. This particular festoon purchase had a defect in one of the lights but Solar have promptly promised to resolve to my complete satisfaction so was tempted to give 5 stars anyway.
A very good company
A very good company, I have bought from them in the past on recommendation from a friend.
Communication is fast and helpful.
One set of lights was not working properly, there is a replacement set of lights in the post coming to me as I write this review.
The ladies who dealt with me were speedy polite and efficient, Nicole and Ella.
Highly recommended
Thank you
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