The Scratch Doctor Recensioni 

843
TrustScore 4 su 5

4,2

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I’ve just purchased some leather repair paint for my Range Rover leather seats and applied it today and the results are fantastic I am truly impressed how good my seats look they look almost like new... Leggi di più

Valutata 5 stelle su 5

I ordered a leather paint and primer for my chair, I accidentally put the wrong house number, 39 instead of 30, I’d paid and was panicking, I sent them an e mail and they immediately corrected it at t... Leggi di più

Valutata 5 stelle su 5

Absolutely amazing product! I bought the Ultimate Leather Cleaner and Premium All in One Leather Colourant for my 14-year old car which has cream leather seats and they’ve come up like new. The col... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Website says free delivery but on receiving my email receipt, I noticed there was a substantial delivery fee. A week after ordering, I contacted them as there were no updates re delivery (contact had... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Laboratorio di riparazione di mobili
  2. Negozio di tinture
  3. Servizio di riparazione vetri
  4. Servizio di pulizia di articoli in pelle
  5. Artigiano della pelle

Scritti dall'azienda

At The Scratch Doctor, we specialise in high-quality repair products designed to restore leather, fabric, suede, glass, wood and auto interiors. Whether you're looking to rejuvenate a worn out sofa or fix minor scratches on a vehicle, our innovative solutions empower DIY enthusiasts to save money and breathe new life into their belongings. As a UK based manufacturer and distributor, we pride ourselves on award winning products and our dedicated customer service team who are always ready to assist you with any queries. Our mission is to provide you with the tools and support you need to tackle any repair project confidently. Join countless satisfied customers who have turned to The Scratch Doctor for their repair needs.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

843 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(843)

20 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

You always despatch quickly

You always despatch quickly. Thank you.

I struggled to open the product. Would it be possible to use a screw top jar? The tin (like a shoe polish tin) is very difficult to open safely when the product is liquid.

(Thanks for contacting me so quickly after I posted my review).

31 dicembre 2024
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Risposta di The Scratch Doctor

Hi Christine,

I'm sorry to hear that you've received had issues opening one of our tins. Can you please email the team at: sales@thescratchdoctor.co.uk and we'll be able to assist you further.

Valutata 1 stelle su 5

Fake company?

Website says free delivery but on receiving my email receipt, I noticed there was a substantial delivery fee. A week after ordering, I contacted them as there were no updates re delivery (contact had to be via email as nobody answers the phone!) I cancelled my order! I ordered a similar product (costing £10 less!) from EU, it arrived the next day! You'd think a parcel from England would arrive quicker than from mainland Europe!?

8 gennaio 2025
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Risposta di The Scratch Doctor

We’ve tried calling you to resolve this matter and would like to clarify the situation. Your order was dispatched promptly within 12 hours of being placed. Tracking shows a delay due to discrepancies in the address provided which is also what has caused the excess delivery charge.

We responded to your email within 30 minutes, offering a replacement and further assistance, but received no reply. We also attempted to reach you by phone to confirm your address and expedite a resolution.

We have contacted you again via email and await your response to continue to help resolve this with you.

Valutata 5 stelle su 5

Sensible rate for shipping a small item

Initially I bought a small sample of one of your products on Amazon and found it excellent although colour needs mixing with a different shade. On trying to buy this I wear presented with a huge shipping charge. As Jersey was treated as being Overseas. I had a great number of emails from Carl about the ridiculously expensive price of shipping as things to Jersey are usually charged at a similar rate as Royal Mail items. I am delighted that I have now received this fantastic product and know that I will be able to mix the colours to match the leather scratches which were spoiling the interior of a a lovely vehicle. Thank you Carl and Scratch Doctor for a fantastic service.

9 gennaio 2025
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Risposta di The Scratch Doctor

Thank you for your feedback! We are always happy to help and glad that you are happy with our product!

Valutata 5 stelle su 5

Good product

Good product. Extremely helpful customer service

8 gennaio 2025
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Risposta di The Scratch Doctor

Thank you for your kind words! We are always happy to help and glad that you are happy with our product!

Valutata 5 stelle su 5

Upcycling leather kitchen stool

I ordered some ivory all in one colourant a couple of weeks ago and have just got round to using it today. The item came quickly, and it is very easy to use. It was purchased to smarten up some beige leather kitchen stool and I am really pleased with the results so far, with the second coat going on tomorrow.
I would definite use this product again

31 dicembre 2024
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Risposta di The Scratch Doctor

Thank you for your kind words! We're glad to hear you're happy with our product. If there's anything we can do to assist you in the future, please don't hesitate to reach out.

Valutata 5 stelle su 5

Fast delivery

7 gennaio 2025
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Risposta di The Scratch Doctor

Thank you for your feedback! We are glad you were pleased with our fast delivery. We appreciate your support!

Valutata 1 stelle su 5

Still not received it

6 gennaio 2025
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Risposta di The Scratch Doctor

We're sorry that your order was delayed after we shipped it on time. Your parcel has been marked as delivered today, if you require any further assistance please reach out to us at sales@thescratchdoctor.co.uk

Valutata 4 stelle su 5

The product was as described and…

The product was as described and delivered on time. I have tried removing the scratches but probably need to spend more time on it.

6 gennaio 2025
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Risposta di The Scratch Doctor

Thank you for your review if you require any further assistance please reach out to us at sales@thescratchdoctor.co.uk

Valutata 5 stelle su 5

Good quality product

5 gennaio 2025
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Risposta di The Scratch Doctor

Thank you for your kind words! We're glad to hear you're happy with our product. If there's anything we can do to assist you in the future, please don't hesitate to reach out.

Valutata 5 stelle su 5

The product does what it says

The product does what it says

5 gennaio 2025
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Risposta di The Scratch Doctor

Thank you for your kind words! We're glad to hear you're happy with our product. If there's anything we can do to assist you in the future, please don't hesitate to reach out.

Valutata 1 stelle su 5

product said dark tan but contents were light tan

the colour you sent me was supposed to be dark tan. the tin said dark tan but the contents were light tan. after applying and rubbing a few times. It would have been very good if i wanted light tan. I can send photo, but you should cheque your tins regards P Sykes

1 gennaio 2025
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Risposta di The Scratch Doctor

We are very sorry you have received the incorrect item. We are more than happy to rectify the situation for you and send the correct item. Can you please email us at sales@thescratchdoctor.co.uk.

Valutata 5 stelle su 5

Excellent product

I ordered the all in one leather dye and was extremely pleased with the results.Used to repair and colour a three piece suite which was in poor condition. It now looks virtually new .

19 luglio 2024
Non scritta su invito
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Risposta di The Scratch Doctor

Thank you for your kind words! We're glad to hear you're happy with our product. If there's anything we can do to assist you in the future, please don't hesitate to reach out.

Valutata 4 stelle su 5

Fabric paint

Used leather restorer great. This time used fabric paint although the material soaked it up so had to order more I followed instructions of leaving 1st coat 2hrs to dry on hindsight leave it overnight for a better coverage

31 dicembre 2024
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Risposta di The Scratch Doctor

Thank you for your kind review :)

Valutata 1 stelle su 5

I haven’t received my order yet your…

I haven’t received my order yet your service is very poor

31 dicembre 2024
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Risposta di The Scratch Doctor

Were very sorry your item has not been delivered yet. Your item we dispatched on 2nd January on a standard 3-5 working day service. It has currently been 3 working days since that. We do feel that the poor service however is that of Royal Mail and that maybe the feedback should have been left on their page.

Valutata 5 stelle su 5

Very pleased with the paint pens

Very pleased with the paint pens, bought a black and white one, it covered the scuffing on my banisters very well.
Good speedy service.....thank you

14 novembre 2024
Non scritta su invito
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Risposta di The Scratch Doctor

Thank you for your kind review :)

Valutata 5 stelle su 5

Absolutely perfect service and perfect…

Absolutely perfect service and perfect products! Scratch doctor leather putty is amazing at repairing holes in leather. I then used their leather colourant to try to blend the repair in. The colourant worked so well, I then decided to recolour the seats altogether from light grey to a rich Bordeaux Red. The results are amazing!!!

26 dicembre 2024
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Risposta di The Scratch Doctor

Thank you so much for your kind review :)

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