The RoomPlace - CASTLETON Recensioni 1.084

TrustScore 4.5 su 5

4,5

5651 E 86TH ST, 46250 INDIANAPOLIS, IN, US


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Scopri cosa dicono le persone

Valutata 1 stelle su 5

We ordered and paid for our furniture in January and it was supposed to be in March and then it was delayed to May AND then it was delayed to September. We called customer service & felt like we were... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

John Andrews was very helpful, kind, patient and creative in helping us come up with the right furniture for our challenging room. He gave us space to talk to each other without hovering. He was not p... Leggi di più

Valutata 5 stelle su 5

The sales manager that helped me was absolutely fantastic. I was not sure about the Room Place as I have never shopped there. He made me feel very comfortable and stepped me through the purchase pr... Leggi di più

Valutata 5 stelle su 5

The experience was excellent. I started with Andrew who assisted in finding the pieces I needed for my living room. He was very knowledgeable and answered all my questions. He followed up with me seve... Leggi di più


Dettagli dell'azienda

  1. Negozio di mobili
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di arredamenti per salotti
  5. Negozio di materassi
  6. Negozio di divani

Scritti dall'azienda

The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions


Informazioni di contatto

  • 5651 E 86TH ST, 46250, INDIANAPOLIS, IN, Stati Uniti

  • 3175955951

4,5

Eccellente

TrustScore 4.5 su 5

1084 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

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Valutata 1 stelle su 5

The sales person who helped us when we…

The sales person who helped us when we walked in was okay but the manager of sales was ridiculous! She kept asking for us to buy the warranty and other products! She kept asking to the point that it made my husband uncomfortable. She knew he was uncomfortable but still kept pushing! I will not be a future customer. Should cancel the whole order! I wish I knew her name because she needs reported!

2 aprile 2023
Logo di The RoomPlace - CASTLETON

Risposta di The RoomPlace - CASTLETON

Good Afternoon, Lora. We are deeply sorry for your store experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.

Valutata 5 stelle su 5

Not pushy, but knowledgable

The people I interacted with were very knowledgable but weren't pushy. I loved that they let me think and look without talking to me the whole time but were there when I did have questions.

13 marzo 2023
Valutata 4 stelle su 5

Love my purchase

I appreciate the manager and sales associate building repour with us. I do wish my boyfriend and I would have had more private discussion opportunities between. We were always attended to and it's not east to have a familial decision discussion when your sales associate is also with you. Love the couch though, it looks and feels great

26 febbraio 2023
Valutata 3 stelle su 5

The protection plan price is confusing…

The protection plan price is confusing and seems too expensive, I was told there’s a free protection plan but the one that really matters or protect your furniture is the expensive one, so you end up paying a expensive protection plan, compare to others protection plans for furniture bought before this one is really expensive.

26 febbraio 2023
Logo di The RoomPlace - CASTLETON

Risposta di The RoomPlace - CASTLETON

Good Afternoon, Simon. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.

Valutata 1 stelle su 5

My mattress is giving off a bad smell…

My mattress is giving off a bad smell and I reported it the next day after receiving it . No one contacted me yet

27 febbraio 2023
Logo di The RoomPlace - CASTLETON

Risposta di The RoomPlace - CASTLETON

Good afternoon Shelia Johnson, we are deeply sorry to hear of this experience. Certainly not up to our standards. A member of our team will reach out directly. Respectfully Customer Care

Valutata 5 stelle su 5

Destiny was very friendly …

Destiny was very friendly and helpful and she worked with us to make sure we were satisfied with our expereince. We did purchase a living room set. I would recommend Roomplace in Castleton to others looking to purchase new furniture.

24 febbraio 2023
Valutata 5 stelle su 5

Destiny helped me locate the recliners

Destiny helped me locate the recliners. She wrote down the price and information. I went to two other stores. At one store I walked the full length of the store past many employees and no one helped me. I was there about 20 minutes. When I returned to The Room Place, Destiny helped me again and I checked out quickly. The staff was friendly and helpful. Thanks for helping.

24 febbraio 2023

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