Great merchandise at a bargain rate! I have bought many pieces of gold jewelry especially Cartier and bought at %30 less than retail prices. My wife adores everything I buy her from theRealReal. 5... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I love this store location I buy and sell on the real real all the time but actually going into the store in Chicago was quite an experience staff was awesome and I made an appointment to sell Some... Leggi di più
L'azienda ha risposto
Buyer Beware When Purchasing Jewelry I purchased a Cartier bracelet from The RealReal, but had to return it due to sizing issues. I was told the refund would be processed within 5–7 days an... Leggi di più
L'azienda ha risposto
The sales associate was great. He placed an online order for me because I was having difficulty with checkout. I feel that the shipping time is a little too long. This has no reflection on the store b... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Informazioni di contatto
66 E. Walton St., 60611, Chicago, IL, Stati Uniti
- (312) 626-0340
4,0
Molto buono
168 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Exactly as pictured/described!
I wish the photos were more up-close to see the extent of some of the wear and tear but overall it was an awesome experience. So many options, shipping was early. I love the option to purchase the return in case something was wrong.
12 maggio 2025
Risposta di The RealReal - Chicago
We're glad you enjoyed your experience. We appreciate your feedback about the photos and will consider this for future improvements. We're happy the shipping was early and you liked the return option.
Awesome shoes that goes with most of my…
Awesome shoes that goes with most of my summer attire.
28 aprile 2025
Risposta di The RealReal - Chicago
We're so glad to hear you love the shoes! We appreciate your kind words and are thrilled they're a perfect fit for your summer wardrobe.
in-store experience is inspiring
in-store experience is inspiring, staff is kind & helpful. trr online "obsessions" is a useful wishlist tool. i'm glad to have seen the bag in-store first, staff informed trr would also ship other items to store for viewing before purchase.
27 aprile 2025
Risposta di The RealReal - Chicago
Thank you for your kind words and positive review. We're delighted to hear that you've had such a positive experience with our in-store and online platforms. It's wonderful to know that you found our staff helpful and that you found the "obsessions" feature useful. We appreciate you taking the time to share your feedback.
Very unhappy with my purchase which I…
Very unhappy with my purchase which I never got! Whatever the postal service you use is horrible. They were supposed to deliver and get a signature from me. So now I don’t have my order and don’t have my money back!
14 aprile 2025
Risposta di The RealReal - Chicago
We're very sorry to hear that you never received your order and we want to help make it right. Please reach out to us at reviews@therealreal.com so we can investigate the issue and work toward a resolution as quickly as possible.
Risposta di The RealReal - Chicago
Thank you for your positive feedback! We're thrilled to hear that you found our service and product descriptions helpful. Your satisfaction means a lot to us.
At The Real Real, you can trust that what you read is exactly what you'll receive.
"Wendy went above and beyond to assist me! Her professionalism, kindness, and attention to detail made my experience truly exceptional. She took the time to ensure everything was perfect, and I couldn’t be more grateful. Thank you, Wendy, for your outstanding service — you are a true asset!"
18 aprile 2025
Risposta di The RealReal - Chicago
We're so glad to hear about your positive experience. It's wonderful to know that you received such exceptional service. We're incredibly proud of our team members who go above and beyond to ensure customer satisfaction. We'll be sure to share your kind words with Wendy. Thank you for taking the time to share your feedback.
I had an awful experience with this…
I had an awful experience with this site. Sold authentic Chanel bag and only got $5. The whole process was disappointing, and I feel completely cheated. Customer service is terrible, and they don’t give you proper details about products. I received broken items, wrong products, and even fake goods. The return policies are awful, and they take too much commission. I’ll never trust this site again. Would not recommend to anyone!
25 aprile 2025
Non scritta su invito
Risposta di The RealReal - Chicago
We’re sorry that your consigning experience with us wasn’t more positive and we’re here to help. Please email us at reviews@therealreal.com with the email address associated with your account and we'll sort this out for you right away.
Risposta di The RealReal - Chicago
We're so glad to hear you had a positive experience with your purchase. We appreciate your kind words and feedback.
Risposta di The RealReal - Chicago
Thank you for your kind words. We appreciate your positive feedback and will continue striving to provide the best possible experience for our users.
Not happy at all with this platform
Not happy at all with this platform, the pricing and commission is terrible, you can make more money selling on what would be considered lower end platforms, I won’t be buying or selling with them again.
21 aprile 2025
Non scritta su invito
Risposta di The RealReal - Chicago
We’re sorry that your consigning experience with us wasn’t more positive and we’re here to help. Please email us at reviews@therealreal.com with the email address associated with your account and we'll sort this out for you right away.
The customer service rep cared about…
The customer service rep cared about what we had to say and took care of it
10 aprile 2025
Risposta di The RealReal - Chicago
We're so glad to hear you had a positive experience with our customer service. We appreciate your kind words and feedback.
Awesome experience
Awesome experience! I love my new purse and it came so pretty and quickly!
4 aprile 2025
Risposta di The RealReal - Chicago
We're so happy to hear you had a great experience! We strive to provide our customers with the best possible service and products. We're thrilled you love your new purse and appreciate your kind words.
Risposta di The RealReal - Chicago
Thank you so much for your kind words! It's fantastic to know that you had a wonderful experience with us!
Great quality
The transaction was great easy to find what I wanted and haven't as a grade 3 the product was in excellent condition and everything they said was spot on i will definitely buy from here again.
3 aprile 2025
Risposta di The RealReal - Chicago
We appreciate your kind words and are thrilled to hear you had a positive experience. We look forward to serving you again in the future.
The size said 4...and it was 40
The size said 4...and it was 40, which in European standards is 0. I needed it for a function and obviously, could not fit into it, as I am a size 4, and have bought many other Chiara Boni dresses in 44 (US 4).
This was miss marked and now I need to send it back. Very frustrating.
26 marzo 2025
Risposta di The RealReal - Chicago
We understand your frustration with the sizing discrepancy. We strive to ensure accurate sizing information is provided for all our products. We apologize for the inconvenience this has caused and appreciate you bringing this to our attention. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
The staff was great so helpful
28 marzo 2025
Risposta di The RealReal - Chicago
We're so glad to hear you had a positive experience with our staff.
Holy cow
Holy cow! What a find! I would never have been able to afford Jimmy Choos! The Real Real is amazing!
26 marzo 2025
Risposta di The RealReal - Chicago
We are so happy to hear you had a positive experience! We strive to provide our customers with high-quality, affordable luxury goods. Thank you for your kind words and for choosing us.
I always consign my item at the…
I always consign my item at the Realreal and am happy with the result and i buy also with them coz the price is reasonable
23 marzo 2025
Risposta di The RealReal - Chicago
We appreciate your loyalty and are thrilled to hear you've had positive experiences both consigning and buying with us. It's wonderful to know you find our prices reasonable and that you're happy with the results. We strive to provide our customers with a positive experience.
Bag was way over priced for the quality…
Bag was way over priced for the quality where it had rips…
23 marzo 2025
Risposta di The RealReal - Chicago
We’re so sorry you received your items in that condition and we’ll make it right if an item doesn’t match up to our description. Please email us at reviews@therealreal.com with the email address associated with your account and we'll sort this out for you right away.
Really friendly
Really friendly. Really helpful. Totally enjoyable shopping experience. They also have some really nice merchandise.
12 marzo 2025
Risposta di The RealReal - Chicago
Thank you for your kind words! We're thrilled to hear you had such a positive experience. We strive to provide excellent customer service and a wide selection of merchandise, so we're delighted you enjoyed your visit.
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