Great merchandise at a bargain rate! I have bought many pieces of gold jewelry especially Cartier and bought at %30 less than retail prices. My wife adores everything I buy her from theRealReal. 5... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Buyer Beware When Purchasing Jewelry I purchased a Cartier bracelet from The RealReal, but had to return it due to sizing issues. I was told the refund would be processed within 5–7 days an... Leggi di più
L'azienda ha risposto
I love this store location I buy and sell on the real real all the time but actually going into the store in Chicago was quite an experience staff was awesome and I made an appointment to sell Some... Leggi di più
L'azienda ha risposto
My experience with real real has been stellar. All pieces have been highest quality. Great faith in knowledge the any purchase will be Successful
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Informazioni di contatto
66 E. Walton St., 60611, Chicago, IL, Stati Uniti
- (312) 626-0340
4,0
Molto buono
168 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Visited the Chicago store exceptional…
Visited the Chicago store exceptional service even helping me purchase an item online (first time instore visit and online purchase) was there when a client brought in items to sell. The detail and communication to the seller was amazing! Will definitely be back when I visit Chicago again.
15 agosto 2025
Risposta di The RealReal - Chicago
We're glad you enjoyed your experience at the Chicago store! It's great to hear that our team provided exceptional service and assistance with your first online purchase. We appreciate your feedback regarding the detailed communication provided to sellers. We look forward to your next visit!
Caroline Maltby came to my home and…
Caroline Maltby came to my home and made the process both seamless and fun!! She’s very approachable and highly knowledgeable about all of the Real Real’s ins and outs. I will be calling her again for sure. Already gave her number to my friends.
21 agosto 2025
Risposta di The RealReal - Chicago
We're happy to hear that the process was seamless and fun for you! It's great to know that you found the experience approachable and informative. We appreciate you sharing the contact information with your friends and your positive feedback!
Risposta di The RealReal - Chicago
We're happy you received the item quickly and in good condition, even in Hawaii! Thank you for your positive feedback.
Risposta di The RealReal - Chicago
We appreciate your feedback; we are so glad you were happy with the quality for the price!
He was quick looking into the issue and…
He was quick looking into the issue and resolved the issue fast w/o any more back&forth emails. Very happy customer
3 agosto 2025
Risposta di The RealReal - Chicago
We're happy to hear that the issue was resolved quickly and efficiently! We appreciate you being a customer and we value your positive feedback.
timing of Rolex not accurate
I bought a rolex watch at the store in Chicago and it is running 5 minutes fast per every 4 days. So time is not accurate as advertised. What will you do to fix this problem?
30 luglio 2025
Risposta di The RealReal - Chicago
We’re sorry to hear about the issue with your Rolex watch. Please contact us at reviews@therealreal.com with your purchase details so we can assist you in addressing this matter promptly.
Pretty Good Experiences
I have had pretty good experiences with purchases over the years. Maybe only 1 flop. ;-)
3 agosto 2025
Risposta di The RealReal - Chicago
We appreciate you sharing your long-term purchase experiences with us. We are glad to hear that you've generally had positive experiences!
Dress I bought by Veronica Beard was…
Dress I bought by Veronica Beard was brand new! I was thrilled when I opened package.
26 luglio 2025
Risposta di The RealReal - Chicago
We're happy to hear that you were thrilled with your brand new Veronica Beard dress! Thank you for sharing your positive experience with us.
when i try to just shopand look
when i try to just shopand look, i have to sign in everytime. it is a pain
23 luglio 2025
Risposta di The RealReal - Chicago
We appreciate your feedback and apologize for the sign-in issues. We will review this to improve your shopping experience. Please email us at reviews@therealreal.com with details for help.
Great employees in chicago.
I think you should be able to see in person pieces under $2k but I was very happy to have been able to see the bum bags before purchasing. The quality of my online order ( damier French purse wallet 5)-5 I ordered online but couldn't see in person ) was not great. I should have realized that by its rating and price but I still thought it was going to be a little better. I also don't like having to wait an entire month before being able to spend the credit from buy more save more. I also think it should count how much you spend each month not just during one weekend. It's making me miss out on items I want because it's not yet buy more save more time. In the meantime I've purchased elsewhere because of this. The staff in chicago store were very helpful. I'm mostly unhappy with real real policies.
21 luglio 2025
Risposta di The RealReal - Chicago
Thank you for sharing your detailed feedback. We’re glad to hear you had a positive experience with our Chicago staff and enjoyed seeing some items in person. We’re sorry the quality of your online purchase and our policies didn’t meet your expectations. Your thoughts on our Shop More, Earn More promotion and viewing items are important to us and we will take your thoughts into consideration as we work to improve.
Item received was as described
Item received was as described. I was replacing this coat as previous one was lost.
28 luglio 2025
Risposta di The RealReal - Chicago
We're happy to hear that the item matched the description and replaced your lost coat. Thank you for your positive feedback; we appreciate it very much.
Product was mailed and received timely
Product was mailed and received timely. The grade of the product was accurate and images posted on site were quality and accurate to show defects.
26 luglio 2025
Risposta di The RealReal - Chicago
We're happy to hear that the product was mailed and received in a timely manner. We appreciate your feedback regarding the accuracy of the product's grade and images.
Risposta di The RealReal - Chicago
We're glad you love it! Thanks for your positive feedback, we appreciate you sharing your experience.
All went very well!
19 luglio 2025
Risposta di The RealReal - Chicago
We're happy to hear that everything went well for you! Thank you for your positive feedback, we appreciate it.
I’m still waiting to hear back from…
I’m still waiting to hear back from customer service. I purchased a Vince dress that was listed as a medium, but the dress I received is a large. I’ve sent proof to customer service but haven’t received a reply or resolution. Very disappointed!
18 luglio 2025
Risposta di The RealReal - Chicago
We’re so sorry you received your item in the incorrect size and we’ll make it right if an item doesn’t match up to our description. Please email us at reviews@therealreal.com with the order number and we'll sort this out for you right away.
Always a Great Experience
Every purchase I have made has been exactly as advertised - best way to purchase the gently used items.
16 luglio 2025
Risposta di The RealReal - Chicago
We're happy to hear that your purchases have consistently met your expectations. It's great to know we're a reliable source for gently used items. Thanks for your positive feedback!
Great company
Great company. Professional, knowledgeable and fair. I have purchased and sold luxury items, very pleased.
11 luglio 2025
Risposta di The RealReal - Chicago
We're happy to hear that you had a positive experience with us! It's great to know that you were pleased with our professionalism, knowledge, and fairness. Thank you for your feedback.
Risposta di The RealReal - Chicago
We're happy to hear that you loved your new shoes! It's great to know they were even better than you expected. Thanks for the positive feedback.
Risposta di The RealReal - Chicago
We're so glad you love the shoes! Thank you for letting us know about your positive experience!
LOVE MY ITEMS..
LOVE MY ITEMS... AS DESCRIBED FLAWS AND ALL... SHIPPING ITEMS IN A TIMELY MANNER AND GREAT COMMUNICATION VIA TRACKING
25 giugno 2025
Risposta di The RealReal - Chicago
We're so glad you love your items and that they met your expectations! We appreciate your positive feedback regarding our timely shipping and tracking communication.
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