Great merchandise at a bargain rate! I have bought many pieces of gold jewelry especially Cartier and bought at %30 less than retail prices. My wife adores everything I buy her from theRealReal. 5... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I love this store location I buy and sell on the real real all the time but actually going into the store in Chicago was quite an experience staff was awesome and I made an appointment to sell Some... Leggi di più
L'azienda ha risposto
Buyer Beware When Purchasing Jewelry I purchased a Cartier bracelet from The RealReal, but had to return it due to sizing issues. I was told the refund would be processed within 5–7 days an... Leggi di più
L'azienda ha risposto
The sales associate was great. He placed an online order for me because I was having difficulty with checkout. I feel that the shipping time is a little too long. This has no reflection on the store b... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Informazioni di contatto
66 E. Walton St., 60611, Chicago, IL, Stati Uniti
- (312) 626-0340
4,0
Molto buono
168 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
LOVE MY ITEMS..
LOVE MY ITEMS... AS DESCRIBED FLAWS AND ALL... SHIPPING ITEMS IN A TIMELY MANNER AND GREAT COMMUNICATION VIA TRACKING
25 giugno 2025
Risposta di The RealReal - Chicago
We're so glad you love your items and that they met your expectations! We appreciate your positive feedback regarding our timely shipping and tracking communication.
Risposta di The RealReal - Chicago
We're happy to hear that the dress matched the description and arrived ahead of schedule! Thank you for your positive feedback; it means a lot to us.
Risposta di The RealReal - Chicago
We're happy you liked the jacket! We appreciate your feedback
Good honest hard working americans
18 giugno 2025
Risposta di The RealReal - Chicago
We appreciate your positive feedback and are so glad you value our team's dedication and integrity. Thank you!
Love
Love, love, love my bag! The color is so beautiful, and the condition is perfect. Just the right size for me! I definitely would recommend this seller!
16 giugno 2025
Risposta di The RealReal - Chicago
Thank you for your positive feedback!
Watch Consignment Experience
Claire's professionalism, knowledge, and friendly demeanor made my consignment appointment a pleasure. Her and Cora are always wonderful to deal with when I visit the Walton St. store.
15 giugno 2025
Risposta di The RealReal - Chicago
We're happy to hear that your consignment appointment was a pleasure! We appreciate your kind words regarding the team's professionalism and friendliness. Thank you for your positive feedback!
I love the selections!
I love the selections and the quick shipping. Love the idea of use/re-use!
7 giugno 2025
Risposta di The RealReal - Chicago
We're so glad you love the choices available and the fast shipping!
Risposta di The RealReal - Chicago
Please email us at reviews@therealreal.com with details so that we can look into this further.
Where is my order
Where is my order? My order was expected yesterday Thursday,June 19 and it's Friday the 20th and still no order.
13 giugno 2025
Risposta di The RealReal - Chicago
We regret to learn your order didn't arrive as expected. Please email us at reviews@therealreal.com with details so that we can look into this further.
never got the cartier ring or tracking…
never got the cartier ring or tracking or refund
please be careful they lie send genetic email
11 febbraio 2025
Non scritta su invito
Risposta di The RealReal - Chicago
We’re so sorry you haven't received your order yet and we're here to help. Please email us at reviews@therealreal.com with your order number and we'll sort this out for you ASAP.
The heels are wobbly and the shoes/…
The heels are wobbly and the shoes/ denim mules smell like sardines very fishy odor
21 maggio 2025
Risposta di The RealReal - Chicago
We appreciate your feedback. We're sorry the heels feel wobbly and the mules have an odor. Please email us at reviews@therealreal.com with details for help. We'll look into this issue.
I love my new Valentino shoes and belt
I love my new Valentino shoes and belt. Great price and condition.
25 maggio 2025
Risposta di The RealReal - Chicago
We're so glad you are happy with your new Valentino shoes and belt and that you found them at a great price and in great condition!
Risposta di The RealReal - Chicago
We appreciate you sharing your feedback and are so glad you are happy with our service and product!
Risposta di The RealReal - Chicago
We are so happy to hear that you love the piece! Thank you for sharing your positive experience with us; we appreciate it.
Return policy is fair
I made a purchase, and they promptly email me the tracking number when the dress get here was too small I request return, they sent the return label and TA DA! all set
26 maggio 2025
Risposta di The RealReal - Chicago
Thanks for your feedback!
Risposta di The RealReal - Chicago
We're happy to hear that you were pleased with the price, time frame, and service. Thank you for sharing your positive experience with us!
Great Communication Easy drop off
Great Communication Easy drop off. Only thing is my account isn’t showing activity 😎
20 maggio 2025
Risposta di The RealReal - Chicago
Thank you for your kind words about our communication and drop-off process! Sorry to hear your account isn’t showing any activity. Please reach out to us at reviews@therealreal.com so we can look into this for you. We appreciate your feedback!
The bag that I bought was better than…
The bag that I bought was better than it was described. Delivered on time.
7 maggio 2025
Risposta di The RealReal - Chicago
Thank you for your feedback! We’re delighted to hear the bag exceeded your expectations and arrived on time. We appreciate your support and hope to serve you again soon!
Risposta di The RealReal - Chicago
¡Gracias por sus excelentes comentarios! Nos alegra mucho que haya quedado satisfecho con nuestro servicio y el envío rápido. Su recomendación es fundamental para nosotros y esperamos poder ayudarle de nuevo en el futuro.
I bought a 600+ dollar shoe and it's…
I bought a 600+ dollar shoe and it's fake. I suppose to wear it to vocation soon. Its all ruin by the fake shoe. I need to go to ups and give back the shoe. The refund is slow. Never know "real" real sales fake things to customer. Its shame if they didn't know it's fake…you're company is doing this for money. Work on it.
13 maggio 2025
Risposta di The RealReal - Chicago
We have an authenticity guarantee, so we'll make it right if you have concerns about a purchase. Please email us at reviews@therealreal.com your order number and we'll sort this out for you ASAP.
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