The RealReal - Chicago Recensioni 167

TrustScore 4 su 5

4,0

66 E. Walton St., 60611 Chicago, IL, US


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Great merchandise at a bargain rate! I have bought many pieces of gold jewelry especially Cartier and bought at %30 less than retail prices. My wife adores everything I buy her from theRealReal. 5... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Buyer Beware When Purchasing Jewelry I purchased a Cartier bracelet from The RealReal, but had to return it due to sizing issues. I was told the refund would be processed within 5–7 days an... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I love this store location I buy and sell on the real real all the time but actually going into the store in Chicago was quite an experience staff was awesome and I made an appointment to sell Some... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My experience with real real has been stellar. All pieces have been highest quality. Great faith in knowledge the any purchase will be Successful

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento donna
  2. Negozio di abbigliamento

Scritti dall'azienda

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

167 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 1 stelle su 5

You sent me a product that was supposed…

You sent me a product that was supposed to be size medium but I received large instead and I have requested to return the item but have not received a return label ?
So I am not entirely satisfied nor happy with your supposed TRR?

19 ottobre 2025
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Risposta di The RealReal - Chicago

We regret that the incorrect size was sent and that you have not received a return label.Please email us at reviews@therealreal.com with details for help.

Valutata 3 stelle su 5

It comes super quick

It comes super quick! But the packaging it came in was suspicious and weird. It came in a black bag and it should have been in original packaging and the Hermes box. The necklace did come in good condition though but for $500 it should come with the box and an authentication receipt.

13 ottobre 2025
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Risposta di The RealReal - Chicago

We appreciate your feedback and are glad the necklace arrived in good condition. We apologize that the packaging was not up to expectations. Please email us with details at reviews@therealreal.com for help.

Valutata 5 stelle su 5

Onsite help was great

Onsite help was great, order on line went smooth.
I wish you could negotiate watch prices.

11 ottobre 2025
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Risposta di The RealReal - Chicago

We appreciate your feedback!

Valutata 5 stelle su 5

I always love the RealReal experience…

I always love the RealReal experience over any other resale business! Especially because of the return policy and that it is always very clear when an item if a final purchase. The customer service team has also been very helpful and responds in a timely manner. Thank you!

29 settembre 2025
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Risposta di The RealReal - Chicago

We appreciate your feedback!

Valutata 5 stelle su 5

I really appreciate Oliver at the…

I really appreciate Oliver at the Chicago store. He’s always on top of things, readily available to help, and he keeps in touch with me periodically to answer any questions I have.

22 settembre 2025
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Risposta di The RealReal - Chicago

We're happy to hear that you had such a positive experience with Oliver! We appreciate your feedback.

Valutata 1 stelle su 5

Ridiculous shipping

Paid over $200 to ship one bag to Australia only for UPS to request another $350 in taxes? What the hell was the $200 for then?? May not be TRR’s fault but buyers from Australia should avoid.

23 settembre 2025
Non scritta su invito
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Risposta di The RealReal - Chicago

We're very sorry you had this experience. It's not the service we aim to provide. We appreciate you bringing this to our attention, and we'll look into the shipping fees.

Valutata 5 stelle su 5

My order came promptly

My order came promptly. It looked as it advertised.

15 settembre 2025
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Risposta di The RealReal - Chicago

We're so happy to hear that your order arrived promptly and looked as expected!

Valutata 5 stelle su 5

Very easy to manage website for…

Very easy to manage website for designers, styles and sizes. Very seamless and appreciate the photos and description of items as well as shipping, care of merchandise and timely delivery. Very pleased and happy.

6 settembre 2025
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Risposta di The RealReal - Chicago

We're happy to hear you found the website easy to use for managing designers, styles, and sizes. We appreciate you noting the photos, descriptions, shipping, merchandise care, and timely delivery.

Valutata 5 stelle su 5

Great products at a great price

Great products at a great price. I always receive compliments on my purchases. And shipping is fast.

7 settembre 2025
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Risposta di The RealReal - Chicago

We're happy to hear that you're enjoying our great products at a great price! We appreciate your feedback and that you receive fast shipping and compliments.

Valutata 5 stelle su 5

This message is for Peter at the…

This message is for Peter at the Chicago IL location. Thank you for your
wonderful service today. I still wish I can fit the Valentino green leather trench coat. 😩

31 agosto 2025
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Risposta di The RealReal - Chicago

We're happy to hear that you received wonderful service!

Valutata 1 stelle su 5

You sent me a Suit for my Son with a…

You sent me a Suit for my Son with a Rip in the pants that was sewn back together. SHAME ON YOU! We trust you to inspect and offer great quality clothing and shoes not ripped and patched clothing.

29 agosto 2025
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Risposta di The RealReal - Chicago

We regret that the suit arrived with a flaw. Please email us at reviews@therealreal.com with details for help.

Valutata 5 stelle su 5

Easy process

Easy process to shop and place order. Good communication on status of order and delivery

2 settembre 2025
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Risposta di The RealReal - Chicago

We're so happy to hear the shopping and ordering process was easy.

Valutata 1 stelle su 5

THIS IS A RIP OFF

THIS IS A RIP OFF . DO NOT DO THIS ….

2 settembre 2025
Non scritta su invito
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Risposta di The RealReal - Chicago

We regret you had a negative experience. Please email us at reviews@therealreal.com with details for help.

Valutata 5 stelle su 5

Excellant service

The necklace I ordered was perfect and was delivered quickly.

19 agosto 2025
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Risposta di The RealReal - Chicago

Thank you for your feedback!

Valutata 1 stelle su 5

Got a fake

I’ve ordered a couple things from the real real and they have all seemed legit until recently I ordered 2 Gucci belts and not 1 but both were fake, I immediately returned them without question, and they lost me as a customer, if you want improvement within the company start making your authenticity process better and crack down on fakes.

22 agosto 2025
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Risposta di The RealReal - Chicago

We appreciate you bringing this to our attention. Please email us at reviews@therealreal.com with details for help.

Valutata 3 stelle su 5

Sizes were incorrect and it was final…

Sizes were incorrect and it was final sale. Very upsetting since the description to that’s 3 pants i purchased never stated it was a small

25 agosto 2025
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Risposta di The RealReal - Chicago

We regret the sizing issue and that the final sale wasn't clear. We'll review the product descriptions to ensure accuracy. Please email reviews@therealreal.com with details for help.

Valutata 5 stelle su 5

I love everything I ordered

I love everything I ordered! If the Real says it’s Goid, then it’s Good! Love this place!! ❤️

25 agosto 2025
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Risposta di The RealReal - Chicago

We're happy to hear that you loved your order! It's great to know that you had a good experience. Thank you for the wonderful feedback; we appreciate it!

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