Great merchandise at a bargain rate! I have bought many pieces of gold jewelry especially Cartier and bought at %30 less than retail prices. My wife adores everything I buy her from theRealReal. 5... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Buyer Beware When Purchasing Jewelry I purchased a Cartier bracelet from The RealReal, but had to return it due to sizing issues. I was told the refund would be processed within 5–7 days an... Leggi di più
L'azienda ha risposto
I love this store location I buy and sell on the real real all the time but actually going into the store in Chicago was quite an experience staff was awesome and I made an appointment to sell Some... Leggi di più
L'azienda ha risposto
My experience with real real has been stellar. All pieces have been highest quality. Great faith in knowledge the any purchase will be Successful
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Informazioni di contatto
66 E. Walton St., 60611, Chicago, IL, Stati Uniti
- (312) 626-0340
4,0
Molto buono
167 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
You sent me a product that was supposed…
You sent me a product that was supposed to be size medium but I received large instead and I have requested to return the item but have not received a return label ?
So I am not entirely satisfied nor happy with your supposed TRR?
19 ottobre 2025
Risposta di The RealReal - Chicago
We regret that the incorrect size was sent and that you have not received a return label.Please email us at reviews@therealreal.com with details for help.
They made the return pretty easy!
5 settembre 2025
Risposta di The RealReal - Chicago
Thank you for your review!
It comes super quick
It comes super quick! But the packaging it came in was suspicious and weird. It came in a black bag and it should have been in original packaging and the Hermes box. The necklace did come in good condition though but for $500 it should come with the box and an authentication receipt.
13 ottobre 2025
Risposta di The RealReal - Chicago
We appreciate your feedback and are glad the necklace arrived in good condition. We apologize that the packaging was not up to expectations. Please email us with details at reviews@therealreal.com for help.
Onsite help was great
Onsite help was great, order on line went smooth.
I wish you could negotiate watch prices.
11 ottobre 2025
Risposta di The RealReal - Chicago
We appreciate your feedback!
Risposta di The RealReal - Chicago
Thank you for sharing your experience!
I always love the RealReal experience…
I always love the RealReal experience over any other resale business! Especially because of the return policy and that it is always very clear when an item if a final purchase. The customer service team has also been very helpful and responds in a timely manner. Thank you!
29 settembre 2025
Risposta di The RealReal - Chicago
We appreciate your feedback!
I really appreciate Oliver at the…
I really appreciate Oliver at the Chicago store. He’s always on top of things, readily available to help, and he keeps in touch with me periodically to answer any questions I have.
22 settembre 2025
Risposta di The RealReal - Chicago
We're happy to hear that you had such a positive experience with Oliver! We appreciate your feedback.
Ridiculous shipping
Paid over $200 to ship one bag to Australia only for UPS to request another $350 in taxes? What the hell was the $200 for then?? May not be TRR’s fault but buyers from Australia should avoid.
23 settembre 2025
Non scritta su invito
Risposta di The RealReal - Chicago
We're very sorry you had this experience. It's not the service we aim to provide. We appreciate you bringing this to our attention, and we'll look into the shipping fees.
Risposta di The RealReal - Chicago
We're so happy to hear that your order arrived promptly and looked as expected!
Very easy to manage website for…
Very easy to manage website for designers, styles and sizes. Very seamless and appreciate the photos and description of items as well as shipping, care of merchandise and timely delivery. Very pleased and happy.
6 settembre 2025
Risposta di The RealReal - Chicago
We're happy to hear you found the website easy to use for managing designers, styles, and sizes. We appreciate you noting the photos, descriptions, shipping, merchandise care, and timely delivery.
Great products at a great price
Great products at a great price. I always receive compliments on my purchases. And shipping is fast.
7 settembre 2025
Risposta di The RealReal - Chicago
We're happy to hear that you're enjoying our great products at a great price! We appreciate your feedback and that you receive fast shipping and compliments.
This message is for Peter at the…
This message is for Peter at the Chicago IL location. Thank you for your
wonderful service today. I still wish I can fit the Valentino green leather trench coat. 😩
31 agosto 2025
Risposta di The RealReal - Chicago
We're happy to hear that you received wonderful service!
You sent me a Suit for my Son with a…
You sent me a Suit for my Son with a Rip in the pants that was sewn back together. SHAME ON YOU! We trust you to inspect and offer great quality clothing and shoes not ripped and patched clothing.
29 agosto 2025
Risposta di The RealReal - Chicago
We regret that the suit arrived with a flaw. Please email us at reviews@therealreal.com with details for help.
Easy process
Easy process to shop and place order. Good communication on status of order and delivery
2 settembre 2025
Risposta di The RealReal - Chicago
We're so happy to hear the shopping and ordering process was easy.
Risposta di The RealReal - Chicago
We regret you had a negative experience. Please email us at reviews@therealreal.com with details for help.
Risposta di The RealReal - Chicago
Thank you for your feedback!
Risposta di The RealReal - Chicago
Thank you for your feedback!
Got a fake
I’ve ordered a couple things from the real real and they have all seemed legit until recently I ordered 2 Gucci belts and not 1 but both were fake, I immediately returned them without question, and they lost me as a customer, if you want improvement within the company start making your authenticity process better and crack down on fakes.
22 agosto 2025
Risposta di The RealReal - Chicago
We appreciate you bringing this to our attention. Please email us at reviews@therealreal.com with details for help.
Sizes were incorrect and it was final…
Sizes were incorrect and it was final sale. Very upsetting since the description to that’s 3 pants i purchased never stated it was a small
25 agosto 2025
Risposta di The RealReal - Chicago
We regret the sizing issue and that the final sale wasn't clear. We'll review the product descriptions to ensure accuracy. Please email reviews@therealreal.com with details for help.
I love everything I ordered
I love everything I ordered! If the Real says it’s Goid, then it’s Good! Love this place!! ❤️
25 agosto 2025
Risposta di The RealReal - Chicago
We're happy to hear that you loved your order! It's great to know that you had a good experience. Thank you for the wonderful feedback; we appreciate it!
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