The RealReal - Chicago Recensioni 167

Fast delivery.item as described. Wife loves it.

I enjoyed the variety in the category I was searching.
I found exactly what I was looking for.
The transaction went very smooth.

Fast delivery, the item was as described.

It came on time and I thank you for that because I really needed it for special occasion and it arrived in good condition and it was beautiful and always wanted one and I finally got it so thank you

When I made my order I went into PayPal and it went straight to my bank and pulled the money. I want to pick from options such as Pay in 4. I contacted The Real Real immediately. I wrote on several of your sites. I recieved the message immediately that I wanted to cancel the order and I was told "it was too late that the package had shipped". How does that happen when it's on a Sunday night when they are closed. So I called first thing the next morning, Monday and got the same message. I was going to re-order it on my credit card. But never given the chance. You need coverage for the weekend and a better way. There is no way you can cancel on your site. That's just not right. So I had it taken out of my bank account with has caused me issues financially this month.

Great. Jerks we’re wonderful

Amazing quality! Easy purchase and great company for your pre loved pieces

Great service great quality

Came quickly, exactly as photographed and I like the garment a lot.

Super simple and item as described! Love it!!!

The way Rita handled my order. She was patient and kind. A Very pleasant person.

I took for ever to get the site credit for me and my friend did not get yet

I ordered a Michael Kors Purse. They sent a No name brand item that was almost completely destroyed then tried to keep my money. I called my bank and thank goodness they protected me and did not make me pay for this item.

At check out of my order, I paid for delivery and duty fees but at delivery additional duty fees representing 30% of the order were requested. That is not a way of doing business in hiding to customers the Real cost of an item.
Sylvie

Please readers do not sell your items through TheRealReal!!!! Please I have been a customer since 2014. I am considered a VIP customer yet when I need to speak to someone to have an item pulled out of the sale because I want it back nothing happens and it sells!!! to become a VIP customer you have to sell at least $10,000 a year, that is the biggest joke becoming a VIP customer I have consigned many items of jewelry much of it, very fine items if you make the mistake of questioning the price that they placed on the item that just puts your merchandise limbo, it takes weeks sometimes months to speak to a real live person. And that is how they treat their VIP customers. Yesterday I called and tried to speak to someone on the telephone. I eventually was routed to someone in India. She had a very heavy accent. I told her I had a hard time understanding her. I asked her where she was located. She would not tell me she kept saying she was a global Employee. One of the benefits supposedly of being a VIP customer is you could ask for your items back at any time that isn’t even true because twice this week I ask for an item to be returned to me. And now I see it as sold.

The Cook County States Attorney needs to look into the RealReal. They are lying thieves! My cousin had to retain an attorney who will now engage our States Attorney office. DO NOT DO BUSINESS WITH THE REALREAL. My cousin will be posting ALL her text messages.