I don’t often shop perfumes and initially came in looking for a gift. Both Lucinda & Connie proved to be extremely informative and patient without any pushy sales. I was also given space to mull over... Leggi di più
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Sede
Cambia sede7 Mill Lane Arcade, Touchwood, B91 3GS SOLIHULL, GB
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Lucinda served me today and she could not have been more helpful . Showed me lots of different options. Was very patient and accommodating to me . Sabrina gift wrapped it for me and again was lovely,... Leggi di più
L'azienda ha risposto
I was greeted very well Carla and helped picking a perfume… I was told that there was 20% off goods as long as over £60 so looked and found a women’s gift set that was reduced from Xmas and at £50... Leggi di più
L'azienda ha risposto
I visited the Solihull Touchwood branch and was served by Lucinder who provided excellent customer service! I needed advice on choosing a scent for my younger brother and Lucinder was honest and provi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Profumeria
- Fornitore di prodotti di bellezza
- Fornitore di cosmetici e profumi
- Negozio di cosmetici
- Fornitore di sapori, fragranze e aromi
- Negozio di prodotti per capelli
Scritti dall'azienda
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Informazioni di contatto
7 Mill Lane Arcade, Touchwood, B91 3GS, SOLIHULL, Regno Unito
4,9
Eccellente
144 recensioni
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Risposta di The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we really appreciate your feedback and are so happy to hear you had a great experience shopping with us!
Kind regards,
Jasmyn
Ryan was very helpful and friendly
Ryan was very helpful and friendly. Helped us pick out perfect gifts 😊
28 marzo 2025
Non scritta su invito
Risposta di The Perfume Shop - Solihull 293
Hello,
We're so happy to hear about your positive experience! It's wonderful to know that Ryan was able to assist you in finding the perfect gifts. We appreciate your kind words and will share your feedback with him.
Best wishes,
Jasmyn
I had a fantastic experience with…
I had a fantastic experience with Connie at the Touchwood Store. Would Highly Recommend xxx ;))
28 marzo 2025
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Risposta di The Perfume Shop - Solihull 293
Hello,
We're so happy to hear you had a great experience with Connie at the Touchwood Store! We appreciate your kind words and will share your feedback with her.
Best wishes,
Jasmyn
Ryan the manager was very helpful with…
Ryan the manager was very helpful with our eid gifts helped get us the right prices for our budget. Amazing manager very helpful and bubbly. Will be visiting this store again 😃
28 marzo 2025
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Risposta di The Perfume Shop - Solihull 293
Eid Mubarak!
Thank you for your kind words! We are so happy to hear that you had a positive experience with our store. We strive to provide excellent customer service, and we are thrilled that Ryan was able to help you find the perfect Eid gifts within your budget. We appreciate your feedback and hope to see you again soon.
Best wishes,
Jasmyn
Sabrina was very helpful in picking a…
Sabrina was very helpful in picking a perfume for my parter
Solihull branch
27 marzo 2025
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Risposta di The Perfume Shop - Solihull 293
Hello,
We're so glad to hear that Sabrina was able to help you find the perfect perfume for your partner. We strive to provide our customers with excellent service and we're happy to know that Sabrina met your expectations.
Kind regards,
Jasmyn
Thankyou to Ryan & Tiabah for great…
Thankyou to Ryan & Tiabah for great service today at the Solihull Branch 100% customer service. 😀
26 marzo 2025
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Risposta di The Perfume Shop - Solihull 293
Hello,
We're so glad to hear you had a positive experience with Ryan and Tiabah. We appreciate your kind words and are happy to know they provided excellent customer service.
Kind regards,
Jasmyn
Risposta di The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Risposta di The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Lucinda is veryy helpfull and nice…
Lucinda is veryy helpfull and nice person
26 marzo 2025
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Risposta di The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Lucinda was fab
Lucinda was fab, very helpful full of energy and kind
26 marzo 2025
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Risposta di The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience with Lucinda whilst shopping with us!
Many thanks,
Jasmyn
My experience was amazing
My experience was amazing
The girl who served me Ella Buxton gave amazing customer service and advice. WOW!
26 marzo 2025
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Risposta di The Perfume Shop - Solihull 293
Hello,
We're thrilled to hear about your amazing experience! It's wonderful to know that you received such exceptional service from Ella. We're so glad you were impressed with her advice and dedication to providing a great customer experience.
Kind regards,
Jasmyn
Solihull Touchwood branch
Solihull Touchwood branch.
We had a lovely experience with Tiabah who went above and beyond for us, only came in for 1 perfume and ended up with 5 perfumes and lots of gifts! So thank you so much definitely recommend. Lovely gift wrapping too for us.
25 marzo 2025
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Risposta di The Perfume Shop - Solihull 293
Hello,
We're thrilled to hear you had such a wonderful experience at our Solihull Touchwood branch. It's fantastic to know that Tiabah provided exceptional service and went above and beyond to make your visit special. We appreciate your kind words about the gift wrapping and the gifts you received. We strive to create a positive and memorable experience for all our customers.
Best wishes,
Jasmyn
I was greeted very well Carla and…
I was greeted very well Carla and helped picking a perfume…
I was told that there was 20% off goods as long as over £60 so looked and found a women’s gift set that was reduced from Xmas and at £50 something pounds and a men’s parfum on full price of £80…
So would have been £130-£140..but then expected 20% off….
I was charged £121 and a few pence obviously because you charged at the full price when scanning and didn’t get anything reduced before taking the 20% off…
I won’t be rushing back if these are the tactics to lure customers in and buying old stock….
19 marzo 2025
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Risposta di The Perfume Shop - Solihull 293
We appreciate you taking the time to share your experience. We understand your disappointment with the pricing and the way the discount was applied. We strive to provide accurate and transparent pricing information to all our customers. We will review your feedback with our team to ensure that our pricing practices are clear and consistent. We value your feedback and will use it to improve our customer experience.
Kind regards,
Sharain
The staff was friendly ella
19 marzo 2025
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Risposta di The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Great customer service from Lucinda and…
Great customer service from Lucinda and Carla today in Solihull
19 marzo 2025
Non scritta su invito
Risposta di The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Connie and Ryan
Connie and Ryan
Absolutely brilliant service today.
Lovely people, made the experience more memorable and special.
Honest answers when drawn between the two!!!
Amazing as always !
7 marzo 2025
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Risposta di The Perfume Shop - Solihull 293
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Lucinda was extremely helpful and…
Lucinda was extremely helpful and friendly. Great service!
6 marzo 2025
Non scritta su invito
Risposta di The Perfume Shop - Solihull 293
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Great experience
Tiabah is an asset to your team she was such a great help. Helped me pick out the perfect perfume for my partner and even had free gift wrap which was all excellent couldn’t be more happier.
13 febbraio 2025
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Risposta di The Perfume Shop - Solihull 293
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Great service !
13 febbraio 2025
Non scritta su invito
Risposta di The Perfume Shop - Solihull 293
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
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