ThePalmTree Recensioni 101

My experience with The Palm Tree company was excellent. I ordered an olive tree and it arrived in less than a week. It is a lovely tree, the driver Jack was so helpful. I am 100mtrs off the main road down a lane which is normally a issue for the drivers!! but not Jack, he came down the lane delivered the tree then asked where it was being planted. He help us get the tree to its planting spot by getting across the lawn on boards. Never thing twice about purchasing any thing from them. Great company and staff.

What a find!
A great variety of plants and trees that I could not find anywhere else. I emailed and called for advice and both were responded to by Alan very promptly. My plants arrived exactly as described, both correct height and pot size and in fantastic condition. They were delivered by their own independent driver, who was also great, especially after traveling such a great distance as I am located 7 hours from the company. A great experience from start to finish and I am in love with my new plants and cannot wait to place my next order already. Thank you Alan :)

I had the most distressing and disturbing experience with this company who sold a plant quite different in height description and pot size to what I thought I was purchasing. The website was and remains misleading despite being told it would be corrected following their agreement that the plant was NOT as described. The plant was sold at height 2ft - 2.5ft in 10 litre pot. As can be seen the plant is not even inches tall. This Company I believe have measured from base of pot to tip of frond which was held vertical by a bamboo cane. Over 3 days I have battled to obtain a refund, 30 emails + 20 of my photos of the incorrectly described plant later, 2 days being adversely affected the 3rd was completely ruined because I had to wait in all day and most of the evening for collection of the £54.95 plant because a refund was persistently refused until the plant was physically back with this company. The plant has been received today and I am informed the refund has been processed.

My orders took a while to fulfil, but I realise Brexit/COVID didn't help. I ordered an agave and 2 cactuses. One of the cactuses, as we agreed, was replaced with another species of equivalent value in order to speed things along. The other was significantly larger than ordered, which was great. The agave is also very good. Could communicate more proactively about order status perhaps but in fairness always very prompt in responding to e-mails.

Amazing customer service!

I was really blown away by the high level of customer service from The Palm Tree company - they went above and beyond and I really appreciated that. Thank you.

I have been waiting for the Dicksonia tree ferns to come in stock , I received a curtsy email Friday 2nd July advising these would be available for sale first come first served basis Saturday 3rd July 8am , I managed to get my 6Ft tree I’ve been looking for 😃 , the tree arrived on Tuesday 6th so fast unbelievable and what an amazing specimen lovely thick truck nice and straight I haven’t seen anything as good in any of my local garden centres I could not be more happier with the purchase , this is my second big tree purchase from this company and it couldn’t have gone any smoother I highly recommend this company with piece of mind your going to get a super plant thank you 👍 👏

Ordered a Trachycarpus Fortunei online on the Thurs and it was delivered to Central Scotland on the following Tues. This was my first experience using
The Palm Tree Co and plant arrived in good condition (a couple of leaves were bent/broken) i expected this for a plant being transported from Lancs to Scotland (i've done this in the car just from the local garden centre!). Was given lots of excellent advice by the delivery driver on care for the plant and how to protect it against the Scottish winters, fingers crossed. Would recommend this company to family/friends and would definitely use again.

Pro's:
Fast delivery
Good quality plant
Advice given on delivery

Cons:
None, never had any issue with order or need to contact

My musa basjoo arrived and it’s absolutely beautiful, strongly recommend this company. They keep in good contact and evidently care so much about their plants. Definitely a trustworthy and brilliant company.

Used them for the first time recently to purchase a large tree fern. The plant was delivered promply in exceptional condition and has settled in splendidly. At the price, it is a steal. An exceptional company.

I ordered my 7ft bird of paradise house plant on 16/05/2021 and was told at check out it may take 7 working days.
It arrived 3 days later and omg I love it, what an eye catching plant! Thank you so much, I won’t be going anywhere else to order my plants in the future

I am an old customer of Chris, and over the years I have bought several citrus trees from Palm Tree Company. I have recently received several trees, all absolutely fantastic and healthy. Covid has been extremely challenging and also post Brexit, but as always, Chris and his team have been working extremely hard to deliver these plants and trees and I am over the moon with all my purchases. Paul, the delivery driver is very helpful and goes out of his way to make sure plants are delivered on time. I would not go anywhere else for my gorgeous plants and trees. Highly recommended one stop plant shop.

I am a severely disabled housebound fanatic garden loving lady living in London when I spoke to Chris the owner of The Palm Tree Company in Yorkshire he seemed like a genuine gentleman, therefore I decided to trust him and ordered over the course of the summers in both 2019 and 2020 I bought six 6 and 7 feet tree ferns and two 6ft banana plants which all arrived safe and sound and were delivered by a lovely gentleman called Paul. However I am really upset and feel somewhat discriminated against as a disabled person because when I complained about one of the tree ferns which had abnormal fronds growing sideways instead of upward!! I'm getting the runaround. Chris assured me the fronds would grow normally the following year, but it only very poorly produced 7 fronds in 2020 and it has since died!! Allan his manager assured me on the phone and in an email me he would replace it last month. But nothing has been delivered and both Allan and Chris now don't answer the phone.

I have purchased many plants from Chris over the last few years Some great some not so,the worst ones being a fishtail palm lasted less than a year 2x Italian cypresses 10ft not much longer,Very expensive fails tbh I think I will give up buying specimen plants,Too much money to loose when they die

I had ordered two large cordylines from The Palm Tree Company. They both arrived promptly and were delivered by a very pleasant helpful driver who wheeled them into our back garden for us.

Unfortunately, after his departure, we realised that one of the trees wasn't as it should have been, with a piece of bark missing from the trunk. I contacted The Palm Tree company who agreed to pick it up and either replace or refund. We chose a refund & the cordyline was duly collected a couple of days later by same helpful driver.

I am always a bit worried when buying on the internet, especially when it is a large sum of money, however, we received an email the following day to say they had the tree back in good order and were issuing a refund which arrived in our account two days later. Problem sorted promptly.

I would say that this company does have a bit of a problem with answering the phone & are not easily accessed except by email. I think it would do them the world of good to employ someone to be on hand to answer phone calls & be public facing.

Update July 21:
The bark around the base of the second cordyline I purchased in March has fallen off - quite a large area - the wood underneath is very spongy, I do not have much hope of it recovering. Apparently this is caused by extreme cold - I bought the cordyline at the end of March, planted near the coast in the SE where we have had no frost so must have been damaged before despatch.

I have now emailed and phoned the company, sent photos etc but am getting no response. So I bought two trees, one returned as it was damaged - bark fallen off second within a couple of months - two cordylines not fit for purpose and nearly £500 down.

Are you even in business . I have emailed and telephoned. No one gets back to me. I placed an order in January and nothing has arrived, no one will take my calls . It’s a disgrace!

I would totally recommend this company do not hesitate you will not be disappointed. I had an awful experience last year with Gardening express so was apprehensive about purchasing online, however this company had great reviews and I can see why. Fabulous palm beautiful healthy condition and the delivery driver was lovely. Thank you from a very happy customer!!

I ordered a Cordyline Australis to complement my existing landscape.

I have purchased shrubs online in the past and have been disappointed with the size that bore no resemblance to the product that arrives.

When the Cordyline arrived it exceeded our expectations , together with a company delivery from an extremely helpful and knowledgable gentleman who is a credit to the company.

Chris also is extremely helpful and knowledgeable with fantastic customer service.

I can recommend this company , you will not be disappointed.

I've bought large pots on two separate occasions now, and on both occasions they were delivered carefully and quickly. Good quality and value, too, delivery was free.

Fantastic helpful company with beautiful quality trees.
I ordered a large Butia capitata and it is a real stunner, adding immediate impact to the garden.
Delivery v fast and brought into the garden where requested.

I received my palm with the most excellent service. Very polite and helpful driver, nothing was any trouble. Highly recommended company.