Theo Grace Recensioni 271

TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

My purchase arrived almost a week earlier than anticipated. The necklace was perfect! 3 names plus 2 small diamonds. It looked awesome. Then for a reasonable price I added a pair of flower earrings... Leggi di più

Valutata 5 stelle su 5

Beautiful Mother's Day necklace with children's name on the beads. Fast delivery. Lovely package. 2 year warranty if needed. Preview available for most of the items where you add a name, so you can... Leggi di più

Valutata 5 stelle su 5

The easy order process and checkout. I love my silver grandmas necklace! My grandchildren's names were spelled correct and the fine cut out of the names is perfect 👌Shipping was included, quick and p... Leggi di più

Valutata 5 stelle su 5

My order arrived on time and was presented beautifully. Each piece was in its own box with a cleaning cloth. When I opened my selections, I was delighted by the quality and craftsmanship. Customer ser... Leggi di più

Dettagli dell'azienda

  1. Gioielleria

Scritti dall'azienda

At Theo Grace, we make jewelry that means something. Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day. Co-created with Nicky Hilton, Theo Grace brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed. Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning. Whether you are marking a milestone, gifting someone you love, or simply treating yourself, Theo Grace is here to help you say it beautifully.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

271 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I found the perfect necklace

I found the perfect necklace, ordered it with a discount, and received it a few days later! It Is absolutely stunning! I get compliments everywhere I go!!

20 aprile 2026
Non scritta su invito
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Risposta di Theo Grace

Hi Lesa,

Thank you for your lovely feedback. We are so happy to hear you found the perfect necklace and that it brings you so many compliments.

We truly appreciate your support.

Valutata 5 stelle su 5

I love the quality and simplicity of my 3D Bar Necklace

I love the quality and simplicity of this bar necklace. It's a lovely piece that I wear in memory of my son, Christopher. The packaging made this jewelry even more special.

20 aprile 2026
Non scritta su invito
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Risposta di Theo Grace

Hi Kathy,

Thank you so much for sharing this with us. We are truly honored that your necklace holds such a special meaning in memory of your son.

It means a lot to know the piece and the packaging made it even more meaningful for you.

Valutata 5 stelle su 5

Fabulous attention to detail!!!

Great product, quick shipping, great customer service! I will definitely buy from them again!

20 aprile 2026
Non scritta su invito
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Risposta di Theo Grace

Hi Katie,

Thank you for your wonderful feedback. We are so happy to hear you enjoyed the product, service, and quick delivery.

We truly appreciate your support and look forward to your next order.

Valutata 5 stelle su 5

Above and beyond

A mistake that I had made was fixed despite me being short in my tone. The customer service team handled it perfectly and were quick to resolve my issue. The item was remade and shipped in no time. This level of customer service is appreciated and will keep me coming back for more. The quality of the necklace was great and it is very affordable.

29 dicembre 2025
Non scritta su invito
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Risposta di Theo Grace

Hi Megan,

Thank you for your kind words. We are really glad we could resolve the issue quickly for you and that you are happy with the final result.

Your appreciation of our customer service truly means a lot to us.

Valutata 5 stelle su 5

Love my bead necklace

Love my bead necklace. Has all my grandkids names and even a diamond in the middle 😁. It's beautiful ❤️.

20 aprile 2026
Non scritta su invito
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Risposta di Theo Grace

Hi,

Thank you for your lovely feedback. We are so happy to hear you love your necklace and the special meaning behind it.

It truly means a lot to us.

Valutata 2 stelle su 5

Not Trustworthy

This is an awful company. The customer service is horrible. They want to charge me a restocking fee just to add a charm to a necklace, even though the description for this product says a charm can be added anytime. Now they want the necklace back to add the charm, AND they want to charge me a 30% restocking fee because they demand I send back the original necklace. It was a gift. How do you ask someone to give a gift back?! For WHAT? I have tried to escalate this issue to a supervisor. I found out that they are NOT in the USA and do not have a contact number for discussion. This has been going on for months. I wonder if Nicky Hilton Rothschild, the owner, knows how poorly her company is being handled overseas!

31 gennaio 2026
Non scritta su invito
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Risposta di Theo Grace

Hi Rosalia,

We are very sorry to hear about your experience and understand your frustration.

This is not the level of service we aim to provide. Our team will review your case in detail and reach out to you directly to clarify the situation and find a fair solution.

Your feedback is important to us, and we truly want to make this right.

Valutata 5 stelle su 5

Great customer service

Theo Grace went above and beyond with customer service. They allowed me to send back an order for a Russian ring necklace when my daughter found out she was having another baby. They remade the necklace with the new baby’s name. This was one of 3 necklaces I have ordered. My daughter and daughter in laws are very pleased with them. I just ordered myself a grandmother bead necklace and cannot wait to get it. I think the quality is great. I always buy 14 k gold because I want them to last forever

19 aprile 2026
Non scritta su invito
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Risposta di Theo Grace

Hi Jackie,

Thank you so much for your wonderful feedback. We are delighted to hear your family loves their necklaces and that we could assist you with the update.

We hope you will love your grandmother necklace just as much.

Valutata 5 stelle su 5

Silver necklace

The silver necklace with three names is absolutely beautiful and so meaningful. The craftsmanship is excellent—the names are clearly engraved and perfectly spaced, giving it a clean and elegant look. The silver has a lovely shine that catches the light without being too flashy, making it perfect for both everyday wear and special occasions.
Highly recommended for anyone looking for something personal, elegant, and timeless.

19 aprile 2026
Non scritta su invito
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Risposta di Theo Grace

Hi,

Thank you for your beautiful feedback. We are so happy to hear you love the necklace and its elegant design.

Your recommendation truly means a lot to us.

Valutata 5 stelle su 5

The necklace i ordered has my three grandchildren names💖

The necklace i ordered has my three grandchildren names. It is beautiful and I have not taken it off since receiving.
I could not see my order right away and I was immediately told , don't worry it is there, you will see the next day.
It was also delivered early. Have already ordered something else❤️

19 aprile 2026
Non scritta su invito
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Risposta di Theo Grace

Hi Joan,

Thank you for your lovely message. We are so happy to hear you love your necklace and that your experience was smooth from start to finish.

We truly appreciate your continued support.

Valutata 5 stelle su 5

Elegant product

Such a beautiful & charming bracelet. Highly recommend.

18 aprile 2026
Non scritta su invito
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Risposta di Theo Grace

Hi Mehran,

Thank you for your kind words. We are so happy to hear you love your bracelet and truly appreciate your recommendation.

Valutata 5 stelle su 5

Beautiful

Beautifully made. I love it. Will order again.

14 aprile 2026
Non scritta su invito
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Risposta di Theo Grace

Hi Anu,

Thank you for your lovely feedback. We are delighted to hear you love your piece and look forward to your next order.

Valutata 5 stelle su 5

Legacy Piece

Yes, streamless process.

18 aprile 2026
Non scritta su invito
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Risposta di Theo Grace

Hi Tomasina,

Thank you for your feedback. We are glad to hear the process was smooth and enjoyable.

We truly appreciate your support.

Valutata 5 stelle su 5

Excellent

Creating memories through it fantastic jewelry. I was blessed to experience that through theo grace. Thanks.

16 aprile 2026
Non scritta su invito
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Risposta di Theo Grace

Hi Theo,

Thank you for your beautiful message. We are honored to be part of such meaningful moments and memories.

It truly means a lot to us.

Valutata 5 stelle su 5

I ordered my ring with my children…

I ordered my ring with my children names and birthstones. I love it . I highly recommend this company I will buy more and the most importantly They are with Afterpay payments program. Thank you Theo Grace❤️❤️❤️

11 aprile 2026
Non scritta su invito
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Risposta di Theo Grace

Hi,

Thank you so much for your wonderful feedback. We are delighted to hear you love your ring and that it holds such special meaning.

We truly appreciate your recommendation and support.

Valutata 5 stelle su 5

Great product, great service.

My experience with Theo Grace has been great. I purchased two hexagon pet photo rings in silver, one for my husband and one for myself. We wear them every day. My customer service inquiry regarding ring size was handled quickly and professionally.

15 febbraio 2026
Non scritta su invito
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Risposta di Theo Grace

Hi Stacy,

Thank you for sharing your experience. We are so happy to hear you and your husband love your rings and wear them every day.

It is great to know our team could assist you quickly and professionally.

Valutata 5 stelle su 5

It is great that so many items can be customised

It is great that so many items can be personalised and ordering is so straightforward and simple (even for a 76 year old) . I hadn’t realised that the chain with this pendant was adjustable which makes it easy to wear with different outfits , I love this .i found the total experience from order to delivery to be extremely satisfying.

17 aprile 2026
Non scritta su invito
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Risposta di Theo Grace

Hi Patricia,

Thank you for your lovely message. We are so happy to hear you enjoyed the personalization options and found the ordering process easy.

It means a lot to know you are satisfied from start to finish.

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