Theo Grace Recensioni 270

TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

My purchase arrived almost a week earlier than anticipated. The necklace was perfect! 3 names plus 2 small diamonds. It looked awesome. Then for a reasonable price I added a pair of flower earrings... Leggi di più

Valutata 5 stelle su 5

Beautiful Mother's Day necklace with children's name on the beads. Fast delivery. Lovely package. 2 year warranty if needed. Preview available for most of the items where you add a name, so you can... Leggi di più

Valutata 5 stelle su 5

The easy order process and checkout. I love my silver grandmas necklace! My grandchildren's names were spelled correct and the fine cut out of the names is perfect 👌Shipping was included, quick and p... Leggi di più

Valutata 5 stelle su 5

My order arrived on time and was presented beautifully. Each piece was in its own box with a cleaning cloth. When I opened my selections, I was delighted by the quality and craftsmanship. Customer ser... Leggi di più

Dettagli dell'azienda

  1. Gioielleria

Scritti dall'azienda

At Theo Grace, we make jewelry that means something. Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day. Co-created with Nicky Hilton, Theo Grace brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed. Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning. Whether you are marking a milestone, gifting someone you love, or simply treating yourself, Theo Grace is here to help you say it beautifully.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

270 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

Needed a change to my order and it was…

Needed a change to my order and it was prompt and they kept me informed through the whole process. My jewelry arrived and it was exactly what I expected! Thank you TheoGrace for making my GF’s Mothers Day special!

8 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

When you buy a gift for someone and you…

When you buy a gift for someone and you expect it at a certain time, the let down when it is delayed is huge. Unacceptable to screw up big days like mothers day. Don't lie about your ability to provide a service in a given time. Likely I would have went to a competitor had you not promised delivery within the timeframe described.

12 maggio 2026
Non scritta su invito
Logo di Theo Grace

Risposta di Theo Grace

Hi Tyler,

I’m truly sorry for the disappointment and frustration this delay has caused, especially given the importance of the occasion.

You’re absolutely right that when a gift is ordered for a meaningful day like Mother’s Day, the expectation is that it will arrive within the timeframe that was promised. I completely understand how upsetting and discouraging it feels when that doesn’t happen, particularly after planning ahead and trusting the delivery estimate provided.

Please know that I genuinely apologize for letting you down in this experience.

I have already made a follow-up via email regarding your shipment so our team can continue investigating and closely monitoring this matter. We truly want to do everything possible to help get your order to you as soon as we can.

I also sincerely appreciate you taking the time to share your experience and feelings so openly. Feedback like yours is incredibly important, and I completely understand why this left such a negative impression.

Again, I’m very sorry for the inconvenience and disappointment this caused, and I’ll continue doing my best to assist you however I can moving forward.

Sincerely,
Kyrene

Valutata 5 stelle su 5

The items are beautiful and well…

The items are beautiful and well crafted. Shipping was fast and arrived before Mother’s Day. I am vey pleased with the purchase and will definitely be buying from Theo Grace in the future.

9 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

My purchase arrived almost a week…

My purchase arrived almost a week earlier than anticipated. The necklace was perfect! 3 names plus 2 small diamonds. It looked awesome. Then for a reasonable price I added a pair of flower earrings.
The perfect Mother's Day gift for my daughter!

6 maggio 2026
Non scritta su invito
Valutata 4 stelle su 5

I feel the necklace I bought

I feel the necklace I bought, the weighted beads, was rather on the flimsy side. The beads are so small you can not see the names engraved on them. Also, the clasp on the necklace is cheap. I need to go to a jeweler and have a lobster claw put in it. The chain itself is also very thin and flimsy.
Actually would like to know what your return process is please. Definitely don’t feel this is worth the money.

10 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

Terrible customer service

Terrible customer service. Actually, make that no customer service at all. I paid $15 for express shipping and had in writing it would arrive before Mother’s Day, either 5/7/2026 or 5/8/2026. I did not have it on 5/9/2026 so I contacted customer service, which was AI. The response from AI was sorry your order is delayed,someone would be in touch with 24 hours, and I would receive a $15 off my next order. Mother’s Day, 5/10/2026 came and I used the email address from the ridiculous response and , again, was told a live person would be in touch with 24 hours. I had no present for our big Mother’s Day celebration. Package finally arrived Monday afternoon on 5/11/2026. It is now 10:00 pm and over 48 hour past my first email and over 24 hours past my second email and no reply as promised within 24 hours for either email and I’ve been charged express shipping. I might dispute the entire charge and return the necklace since it was not delivered as promised and I never should have dealt with a company that won’t provide a phone number or provide access to a live person. Lesson learned the hard way.

11 maggio 2026
Non scritta su invito
Logo di Theo Grace

Risposta di Theo Grace

Hi Jenifer,

I’m sorry to read your review and to hear how disappointing this experience was, especially with your order being intended for Mother’s Day.

I understand how upsetting it must have been to pay for express shipping, receive an expected delivery timeframe, and then not have the necklace arrive in time for your celebration. I’m also sorry that you did not receive the follow-up you were promised.

I have sent you a private email to offer a solution and help make this right. Please feel free to reply there at your convenience, and I’ll be happy to assist further.

Kind regards,
Anna – Theo Grace Customer Support

Valutata 5 stelle su 5

Almost flawless

Outside of a shipping snafu that lead to the gift being delivered late, the product, the customer service, and shopping experience as a whole were spectacular.

11 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

I love this company

I love this company. They are very talented & professional. I love their jewelry, I have many pieces that I have bought and Iam very happy with them.

11 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Terry Necklace

I ordered a necklace for my daughter in Silver with her 2 daughters names and birthstones and her 2 children's names and birthstone. The necklace was absolutely gorgeous and she loved it. And to add, I ordered the same necklace for her 2 years ago, since then we had an addition to the family and she wanted the same necklace with the addition. It was lovely. I will definitely order again. By the way, the first time I ordered the company was MYKA now Theo Grace. I had a hard time finding you because I wanted the same necklace. Great job!!!

11 maggio 2026
Non scritta su invito

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