The Mortgage Genie Recensioni 

180
TrustScore 4.5 su 5

4,5

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I cannot be more positive about my experience with Mortgage Genie! When so many other brokers said they couldn't help us because my partner is an agency worker, the team at Mortgage Genie stepped in a... Leggi di più

Valutata 5 stelle su 5

We’ve worked with Rachel Hester at The Mortgage Genie for two properties now, and she has been nothing short of amazing. Her experience is evident in the smart guidance she provides, and she is incred... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Eoin Horisk was our advisor and he was absolutely brilliant. He helped us navigate an extremely complicated re-mortgage. Even though our costs are going up due to rising interest rates, the increase w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Drew Gibson did an amazing job on a tight timeline to help me buy my first house with some tricky shared ownership requirements. I would recommend using Drew as he really listens to your needs and w... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Broker di mutui
  2. Consulente finanziario
  3. Assicurazione reddito protetto
  4. Broker assicurativo
  5. Agenzia di assicurazioni sulla vita

Scritti dall'azienda

The Mortgage Genie specialises in all Mortgage & Insurance needs. With access to 90+ online lenders we ensure you always get the best deal.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

180 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(180)

6 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Tom and the team are excellent. Would highly recommend

Tom Clarke has been fantastic from the start. After speaking with various other companies I would now only use The Mortgage Genie in future to find me my mortgage. Tom is extremely knowledgeable has been really helpful and easy to speak to throughout the whole process. I will definitely be recommending to friends and family in the future.

1 settembre 2023
Non scritta su invito
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Risposta di The Mortgage Genie

Thank you! This is brilliant feedback and we'll be sure to share this with Tom. Thanks again for working with us and sharing your experience with everyone!

Valutata 5 stelle su 5

Excellent service and a great deal

Tom from The Mortgage Genie has been absolutely excellent. He was flexible with his time and gave us all the required details and found us an excellent deal. Prior to exchange and completion he was also able to answer queries and was still happy to help in any way he could. I would highly recommend to anyone looking to get a new mortgage.

14 giugno 2023
Non scritta su invito
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Risposta di The Mortgage Genie

Thank you for the fantastic feedback on the service and for the team. We're very thankful that you chose to work with us and we are delighted that you had such a great experience. We hope you're enjoying your new home!

Valutata 5 stelle su 5

Franco was brilliant and patient

Franco was brilliant and patient. Thoroughly recommend him and mortgage genie. Had to keep changing mortgages and he helped massively. Will defo use again

22 marzo 2023
Non scritta su invito
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Risposta di The Mortgage Genie

Thank you! Franco will be over the moon to hear about this review, and we're delighted you had such a good experience. We look forward to working with you in the future!

Valutata 5 stelle su 5

I feelnlike I am being looked after…

I feelnlike I am being looked after very well. All staff are very helpful and polite.

17 maggio 2023
Non scritta su invito
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Risposta di The Mortgage Genie

Thank you! It's great to hear that you felt you were well looked after. We look forward to working with you again in the future

Valutata 5 stelle su 5

I had a very excellent service

I had a very excellent service. Tom Clark from the moment of mortgage in principle to us getting the offer was very helpful and found solutions

1 maggio 2023
Non scritta su invito
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Risposta di The Mortgage Genie

This is great feedback, it's great to know that you were well looked after. Thank you for sharing your feedback with us!

Valutata 5 stelle su 5

As efficient as it gets

In a 2 minute call, Tom understood our needs and provided the overview of the market we were looking for - where other brokers would begin a tedious series of questionnaires and phone calls.

Anything we needed during the renewal was only a quick email away, and was always carried out accurately and efficiently.

Overall, far easier than our previous experience of dealing directly with the lender, and with cashback on top. Wouldn't hesitate to use The Mortgage Genie again.

12 maggio 2023
Non scritta su invito
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Risposta di The Mortgage Genie

Fantastic! Thank you for taking the time to review the service, we're over the moon to hear you had such a good experience and we look forward to working with you again in the future!

Valutata 5 stelle su 5

Excellent service

James was excellent, clearly explained the options to us, listened to our preferences and found us 2 great products that met all our needs. Would thoroughly recommend The Mortgage Genie.

28 febbraio 2023
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Risposta di The Mortgage Genie

Thank you! Great to hear that your experience was excellent. Thank you for taking the time to leave the review of your service, we hope we can help in the future too!

Valutata 5 stelle su 5

Professional and Efficient.

Very professional and Efficient.
I would like to thank Franco and Samantha for their help during the process especially as this was my first mortgage and I had so many questions.

6 aprile 2023
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Risposta di The Mortgage Genie

Thanks! Great to know the service from Franco and Samantha was first class - they'll be over the moon to hear the feedback. Thank you again for working with us this time around, we look forward to helping in the future too!

Valutata 5 stelle su 5

Efficient, effective and polite

The company were great, they kept in contact and both Franco and Sam were very polite and friendly. As well as professional. We got our mortgage relatively stress free keep up the great work.

16 marzo 2023
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Risposta di The Mortgage Genie

Thank you! Your review and feedback for Franco and Sam is much appreciated. Big thanks for working with us, and we look forward to helping in the future too!

Valutata 3 stelle su 5

Don't believe their cashback promise

Service was fine in the beginning as my application is fairly simple for them I guess. They promised cashback for applying through them and for recommending friends to them, but I never get the cashback from my successful application and from recommending my friend to apply through them. Tried to contact them a few times for this matter, but never get any response. If your application is straightforward, just apply it yourself to save a few hundred quid.

1 settembre 2022
Non scritta su invito
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Risposta di The Mortgage Genie

Hello Charlie, Thank you for your review. We'd be delighted to look into this for you, please could you send us an email to hello@themortgagegenie.co.uk and one of our team will be in touch.

Valutata 1 stelle su 5

DO NOT USE THIS BROKER -

I contacted this company for a remortgage quotation for a BTL. The agent took the basic details and provided me with a product which looked good. When I was about to apply for the product I get an email from the broker telling me that the product is not for BTL but a residential only product, and he now offers me another product which is very expensive in comparison. I ended up wasting time and effort and now have to start the search again. This is blatant cheating to get all confidential information and not offering me the promised product on the market. I suppose not all brokers do this- but I surely found the wrong one here. Please do not use this company, and save yourself money and peace of mind.

20 gennaio 2023
Non scritta su invito
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Risposta di The Mortgage Genie

Hi Sushant, thank you for taking the time to speak to us this evening and for your feedback. As mentioned, due to the nature of your comments we have carried out an internal review to get to the bottom of the issue.

We confirm that, in error, you were initially given details of a residential product, upon review we can see that this has occurred due to a sourcing issue which wasn't identified until the adviser went on to review all of the information and your supporting documentation - fortunately it was identified prior to submission and the adviser made you aware as soon as he was aware.

We have taken onboard your comments and endeavor to always improve our processes to ensure these extremely rare issues don't ever become commonplace.

Valutata 1 stelle su 5

Don not spend time with them

My mortgage has been declined in May 22 and found this company on the internet.

I have liaised with them, explained all my case with all details. The guy on the phone said "the broker you have used before is not good at all, they don't know anything. Don't worry I will find you a mortgage"

Then I have spent so much time with them, send all documents etc. And the next day he called and said "Due to the scenario I am unable assist." I have asked what is the blockage do you think and he said "due to the company policy I cannot share the reason with you" !! And after that point, he saw very rude.

Then I have found myself a real broker, and get my mortgage in one week.

If you have a rather complex case, don't spend time with them and find yourself a real broker who can direct you to the correct lender..

12 maggio 2022
Non scritta su invito
Valutata 5 stelle su 5

Really go the extra mile

Although our house move ultimately fell through for other reasons, James and Josh at Mortgage Genie went the extra mile and spent a lot of time with HSBC to ensure that my mortgage rate was secured during a crazy period in the market. I am really grateful for their service and I would not hesitate to use Mortgage Genie again the next time I need a mortgage broker.

16 novembre 2022
Non scritta su invito
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Risposta di The Mortgage Genie

Hi Lee, Thank You for taking the time to share your 5 star review - it's really appreciated! We're here to help anytime!

Valutata 5 stelle su 5

Excellent service and communication

Excellent service and communication. With rates changing quickly, James found us a great deal at short notice before further changes happened. Overall would definitely recommend.

21 ottobre 2022
Non scritta su invito
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Risposta di The Mortgage Genie

Thank you for your review Keith. We will share this with the team and let them know how we are doing!

Valutata 5 stelle su 5

Great remortgage service

I was very impressed by the speed and quality of the team and Mortgage Genie.

I put in my initial info early in the morning as I had become frustrated by my previous broker being slow and was contacted mid morning to let me know that the product they recommended was about to be pulled. This was the same product my previous broker had recommended.

They guided me through getting all of the paperwork sorted in time for the deadline saving me a significant sum on my mortgage. The other company emailed a few days later saying I'd missed out on the mortgage but had failed to give me a heads up on it.

The support through the process was excellent with both Jake and Sam being incredibly clear what was needed from me and by when.

I would happily use them again.

20 ottobre 2022
Non scritta su invito
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Risposta di The Mortgage Genie

Thank you for taking the time to leave this 5-star review! We really appreciate the feedback and we will let both Jake & Sam know how well they're doing!

Valutata 5 stelle su 5

100% would recommend

Ian was so helpful and helped me with several applications, the team and everyone else I spoke to were amazing. I have happily recommended the company to friends and colleagues

7 settembre 2022

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