I cannot be more positive about my experience with Mortgage Genie! When so many other brokers said they couldn't help us because my partner is an agency worker, the team at Mortgage Genie stepped in a... Leggi di più
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We’ve worked with Rachel Hester at The Mortgage Genie for two properties now, and she has been nothing short of amazing. Her experience is evident in the smart guidance she provides, and she is incred... Leggi di più
L'azienda ha risposto
Eoin Horisk was our advisor and he was absolutely brilliant. He helped us navigate an extremely complicated re-mortgage. Even though our costs are going up due to rising interest rates, the increase w... Leggi di più
L'azienda ha risposto
Drew Gibson did an amazing job on a tight timeline to help me buy my first house with some tricky shared ownership requirements. I would recommend using Drew as he really listens to your needs and w... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Broker di mutui
- Consulente finanziario
- Assicurazione reddito protetto
- Broker assicurativo
- Agenzia di assicurazioni sulla vita
Scritti dall'azienda
The Mortgage Genie specialises in all Mortgage & Insurance needs. With access to 90+ online lenders we ensure you always get the best deal.
Informazioni di contatto
The Grainger Suite, Dobson House, The Regent Centre, NE3 3PF, Newcastle Upon Tyne, Regno Unito
- 01915809890
- hello@themortgagegenie.co.uk
- themortgagegenie.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Tom and the team are excellent. Would highly recommend
Tom Clarke has been fantastic from the start. After speaking with various other companies I would now only use The Mortgage Genie in future to find me my mortgage. Tom is extremely knowledgeable has been really helpful and easy to speak to throughout the whole process. I will definitely be recommending to friends and family in the future.

Risposta di The Mortgage Genie
Excellent service and a great deal
Tom from The Mortgage Genie has been absolutely excellent. He was flexible with his time and gave us all the required details and found us an excellent deal. Prior to exchange and completion he was also able to answer queries and was still happy to help in any way he could. I would highly recommend to anyone looking to get a new mortgage.

Risposta di The Mortgage Genie
Franco was brilliant and patient
Franco was brilliant and patient. Thoroughly recommend him and mortgage genie. Had to keep changing mortgages and he helped massively. Will defo use again

Risposta di The Mortgage Genie
I feelnlike I am being looked after…
I feelnlike I am being looked after very well. All staff are very helpful and polite.

Risposta di The Mortgage Genie
I had a very excellent service
I had a very excellent service. Tom Clark from the moment of mortgage in principle to us getting the offer was very helpful and found solutions

Risposta di The Mortgage Genie
As efficient as it gets
In a 2 minute call, Tom understood our needs and provided the overview of the market we were looking for - where other brokers would begin a tedious series of questionnaires and phone calls.
Anything we needed during the renewal was only a quick email away, and was always carried out accurately and efficiently.
Overall, far easier than our previous experience of dealing directly with the lender, and with cashback on top. Wouldn't hesitate to use The Mortgage Genie again.

Risposta di The Mortgage Genie
Excellent service
James was excellent, clearly explained the options to us, listened to our preferences and found us 2 great products that met all our needs. Would thoroughly recommend The Mortgage Genie.

Risposta di The Mortgage Genie
Professional and Efficient.
Very professional and Efficient.
I would like to thank Franco and Samantha for their help during the process especially as this was my first mortgage and I had so many questions.

Risposta di The Mortgage Genie
Efficient, effective and polite
The company were great, they kept in contact and both Franco and Sam were very polite and friendly. As well as professional. We got our mortgage relatively stress free keep up the great work.

Risposta di The Mortgage Genie
Don't believe their cashback promise
Service was fine in the beginning as my application is fairly simple for them I guess. They promised cashback for applying through them and for recommending friends to them, but I never get the cashback from my successful application and from recommending my friend to apply through them. Tried to contact them a few times for this matter, but never get any response. If your application is straightforward, just apply it yourself to save a few hundred quid.

Risposta di The Mortgage Genie
DO NOT USE THIS BROKER -
I contacted this company for a remortgage quotation for a BTL. The agent took the basic details and provided me with a product which looked good. When I was about to apply for the product I get an email from the broker telling me that the product is not for BTL but a residential only product, and he now offers me another product which is very expensive in comparison. I ended up wasting time and effort and now have to start the search again. This is blatant cheating to get all confidential information and not offering me the promised product on the market. I suppose not all brokers do this- but I surely found the wrong one here. Please do not use this company, and save yourself money and peace of mind.

Risposta di The Mortgage Genie
Don not spend time with them
My mortgage has been declined in May 22 and found this company on the internet.
I have liaised with them, explained all my case with all details. The guy on the phone said "the broker you have used before is not good at all, they don't know anything. Don't worry I will find you a mortgage"
Then I have spent so much time with them, send all documents etc. And the next day he called and said "Due to the scenario I am unable assist." I have asked what is the blockage do you think and he said "due to the company policy I cannot share the reason with you" !! And after that point, he saw very rude.
Then I have found myself a real broker, and get my mortgage in one week.
If you have a rather complex case, don't spend time with them and find yourself a real broker who can direct you to the correct lender..
Really go the extra mile
Although our house move ultimately fell through for other reasons, James and Josh at Mortgage Genie went the extra mile and spent a lot of time with HSBC to ensure that my mortgage rate was secured during a crazy period in the market. I am really grateful for their service and I would not hesitate to use Mortgage Genie again the next time I need a mortgage broker.

Risposta di The Mortgage Genie
Excellent service and communication
Excellent service and communication. With rates changing quickly, James found us a great deal at short notice before further changes happened. Overall would definitely recommend.

Risposta di The Mortgage Genie
Great remortgage service
I was very impressed by the speed and quality of the team and Mortgage Genie.
I put in my initial info early in the morning as I had become frustrated by my previous broker being slow and was contacted mid morning to let me know that the product they recommended was about to be pulled. This was the same product my previous broker had recommended.
They guided me through getting all of the paperwork sorted in time for the deadline saving me a significant sum on my mortgage. The other company emailed a few days later saying I'd missed out on the mortgage but had failed to give me a heads up on it.
The support through the process was excellent with both Jake and Sam being incredibly clear what was needed from me and by when.
I would happily use them again.

Risposta di The Mortgage Genie
Incredibly good service
Incredibly good service! Would highly recommend
Excellent service from Richard at…
Excellent service from Richard at Mortgage Genie, couldn’t do enough to help and we got a great rate, very happy customers
Excellent and timely Support
Excellent and timely Support. Thanks a bunch to James and his team.
100% would recommend
Ian was so helpful and helped me with several applications, the team and everyone else I spoke to were amazing. I have happily recommended the company to friends and colleagues
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