Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I very recently sold an IPad to Mobile Guru. I was pleasantly surprised at their professionalism, efficiency, care and quick responses. I received an appropriate, excellent remuneration for my IPad.... Leggi di più

Valutata 1 stelle su 5

Sold my device to Mobile Guru — Sell Order #68306. The device was sent and received, and I have still not been paid over a week after confirmation. I’ve tried to follow up via text to 0440 131 609 a... Leggi di più

Valutata 5 stelle su 5

Sold my iPhone 16 pro for a really good price. Much more than Apple offers and lot better than other retailers out there. Used the reply prepaid free AU post, speed post with tracking option they have... Leggi di più

Valutata 5 stelle su 5

They make the process very easy. Just enter the make, model, storage and condition and they show the expected price and the postage label is automatically generated. They acknowledge receipt of the mo... Leggi di più

Dettagli dell'azienda

  1. Negozio di telefoni cellulari

Scritti dall'azienda

Mobile guru is the leading e-commerce company that buys and sells pre-owned customer electronics. All of this began with the realization that if you can trade in a used car, you should be able to trade in a used phone.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

653 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 31% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(653)

90 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I sold multiple iPhones to Mobile Guru…

I sold multiple iPhones to Mobile Guru as it is easy to use their website, simply search for the model you’re selling get an estimate quote, send it to them free shipping (not including packaging you have to buy separately) then get paid within 2-3 business days.

1 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Using The Mobile Guru to sell my used…

Using The Mobile Guru to sell my used phones a couple of years. Good prices offer and easy to send your device to them via Post Office.

Just sold my iPhone 16 pro max with good price a couple days ago.

Again, they did it an excellent services.

4 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Fast, reliable and secure

I recently sold a phone with Mobile Guru and their service was fast, reliable and very secure. Once they recieved the phone via postage they send me detailed comments and a video for the valuation which was reassuring for a trade-in. Great service and really recommend!

4 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great experience

Great experience
the trade in process was seamless and the payment was done in a quick and fast manner. will recommend to use them in the future.

2 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Absolutely perfect service

Absolutely perfect service. Quotation received Monday, phone posted on Tuesday via express post label, phone received in Wednesday, assessed on Thursday, payment made thru PayPal on Friday. Exceeded all expectations and will definitely recommend and use in the future.
Offered value higher than the competition as well. Just wow!

29 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Mobile Guru phone trade in...does not match their website

I've traded phones with other companies in the past and had a much better experience.

Details on their website seemeded competitive, which is why I thought i'd give them ago.

EDIT POST RESPONSE FROM MOBILE GURU: No attempts to contact me were made as stated.

Mobile Guru were dishonest per the listing on their website and the interactions I experienced, per my review.

WOULD NOT RECOMMEND. DISHONEST.

Posting to their store was easy.

That's when the games started.

Firstly, I got a low-ball offer that was ridiculous. It didn't even match what is listed on their website and the corresponding description.
Website = $240
Offer = $170

They supposedly did another review of the phone, and surprise, it operated as I described. They came back with another lowball offer.
Offer = $190
Option = not sell, pay for post, $10

I said the phone matched the description I listed on their website, but I was over negotiating on an old phone. I stated $220 in my bank, or return the phone.

Magically I had $220 deposited in my account.

Don't trust this company. They like to play games.

I would recommend to use any one else by Mobile Guru. Mobile Monster would be my next choice.

26 agosto 2025
Non scritta su invito
Logo di Mobile Guru

Risposta di Mobile Guru

Hi Ben,

Thank you for your feedback. Our team has attempted to reach you but was unable to connect. We’d like to clarify that all offers are made transparently, and customers always have the option to decline or request their device to be returned. In your case, the final offer was agreed to and accepted before payment was processed.

At Mobile Guru, we take customer satisfaction seriously and aim to provide fair, straightforward service. Please reach out to us at hello@themobileguru.com.au or 1300 362 017 so we can resolve this matter directly with you.

Kind regards,
Mobile Guru Team

Valutata 5 stelle su 5

Very happy with The Mobile Guru

Very happy with The Mobile Guru, dealing with them was a breeze! I was a bit hesitant to start with but they were great! I sent in my old iPhone & Apple watch, their communication & payment was prompt! Definitely recommend!

26 agosto 2025
Non scritta su invito

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