I very recently sold an IPad to Mobile Guru. I was pleasantly surprised at their professionalism, efficiency, care and quick responses. I received an appropriate, excellent remuneration for my IPad.... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Sold my device to Mobile Guru — Sell Order #68306. The device was sent and received, and I have still not been paid over a week after confirmation. I’ve tried to follow up via text to 0440 131 609 a... Leggi di più
Sold my iPhone 16 pro for a really good price. Much more than Apple offers and lot better than other retailers out there. Used the reply prepaid free AU post, speed post with tracking option they have... Leggi di più
They make the process very easy. Just enter the make, model, storage and condition and they show the expected price and the postage label is automatically generated. They acknowledge receipt of the mo... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Mobile guru is the leading e-commerce company that buys and sells pre-owned customer electronics. All of this began with the realization that if you can trade in a used car, you should be able to trade in a used phone.
Informazioni di contatto
Level 7 Suite 1/22 Albert Rd, 3205, South Melbourne, Australia
- +61430543620
- hello@themobileguru.com.au
- themobileguru.com.au
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 31% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very fast and easy process would use…
Very fast and easy process would use again
I sold my phone and I am a happy customer
Every step was appropriately documented and the money was paid promptly.
Quick and easy got less then I expected…
Quick and easy got less then I expected tho - overall still happy with service
I sold multiple iPhones to Mobile Guru…
I sold multiple iPhones to Mobile Guru as it is easy to use their website, simply search for the model you’re selling get an estimate quote, send it to them free shipping (not including packaging you have to buy separately) then get paid within 2-3 business days.
Using The Mobile Guru to sell my used…
Using The Mobile Guru to sell my used phones a couple of years. Good prices offer and easy to send your device to them via Post Office.
Just sold my iPhone 16 pro max with good price a couple days ago.
Again, they did it an excellent services.
It was really fast and professional
It was really fast and professional. The team provided a video of my phone assessment and offered a fair price
Fast, reliable and secure
I recently sold a phone with Mobile Guru and their service was fast, reliable and very secure. Once they recieved the phone via postage they send me detailed comments and a video for the valuation which was reassuring for a trade-in. Great service and really recommend!
The process was really simple
The process was really simple. Pricing was really competitive.
Very quick turnaround from posting item…
Very quick turnaround from posting item to receiving funds. Delivery only took one business day as well which was great. Highly recommend and would do business with again. Thank you!
Fast and easy process.
I was very happy once again with the sale of my second Samsung Galaxy Smartphone, like the first time, it was a fast and easy process, well done again team!!!
Great experience
Great experience
the trade in process was seamless and the payment was done in a quick and fast manner. will recommend to use them in the future.
1 day as advertised pay out for mint condition Iphone 16
Recycled my iPhone 16 here because they stood out with a higher payout for 90%+ battery capacity, and my phone was in mint condition. Got the advertised payout 1 day after I handed it in. It was that easy.
Great trade-in service
Great trade-in service, very easy proccess, fair price & fast payment
Good customer service
Good customer service, prompt communication and reliable.
Absolutely perfect service
Absolutely perfect service. Quotation received Monday, phone posted on Tuesday via express post label, phone received in Wednesday, assessed on Thursday, payment made thru PayPal on Friday. Exceeded all expectations and will definitely recommend and use in the future.
Offered value higher than the competition as well. Just wow!
Fast trade in service
Fast trade in service, payment received quickly
very fast and efficient from the moment…
very fast and efficient from the moment I sent my phone away to the time where they received my phone, assessed and processed payment. highly recommend
Very pleased with the service and best…
Very pleased with the service and best prices in Australia
Mobile Guru phone trade in...does not match their website
I've traded phones with other companies in the past and had a much better experience.
Details on their website seemeded competitive, which is why I thought i'd give them ago.
EDIT POST RESPONSE FROM MOBILE GURU: No attempts to contact me were made as stated.
Mobile Guru were dishonest per the listing on their website and the interactions I experienced, per my review.
WOULD NOT RECOMMEND. DISHONEST.
Posting to their store was easy.
That's when the games started.
Firstly, I got a low-ball offer that was ridiculous. It didn't even match what is listed on their website and the corresponding description.
Website = $240
Offer = $170
They supposedly did another review of the phone, and surprise, it operated as I described. They came back with another lowball offer.
Offer = $190
Option = not sell, pay for post, $10
I said the phone matched the description I listed on their website, but I was over negotiating on an old phone. I stated $220 in my bank, or return the phone.
Magically I had $220 deposited in my account.
Don't trust this company. They like to play games.
I would recommend to use any one else by Mobile Guru. Mobile Monster would be my next choice.

Risposta di Mobile Guru
Very happy with The Mobile Guru
Very happy with The Mobile Guru, dealing with them was a breeze! I was a bit hesitant to start with but they were great! I sent in my old iPhone & Apple watch, their communication & payment was prompt! Definitely recommend!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.







