The Milky Box Recensioni 

168
TrustScore 3.5 su 5

3,3

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

The customer service chat was extremely responsive and answered all my questions. The processing was fast and the formula arrived even quicker than I expected. Top marks!

L'azienda ha risposto

Valutata 5 stelle su 5

Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing s... Leggi di più

Valutata 1 stelle su 5

Terrible customer service. Ignore repeated requests for help. Chat button on website says live agent is available. Actual chat says only bot. Several emails received no response. All the while could h... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

HORRIBLE! I’ve been a customer of yours since 2024. I’ve never experienced such a delay in receiving the formula. There’s been a clearance delay for over 5 days with no solution other than it’s up to... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per neonati
  2. Servizio di ordini alimentari online
  3. Negozio di articoli biologici

Scritti dall'azienda

The Milky Box brings the worlds' best organic baby formula right to your doorstep, with brands like HiPP, Holle, Kendamil, Jovie, Lebenwert, Premibio, Bebe M, Nannycare, Kabrita, and more. Express 1-6 business day insured delivery and 24/7 customer service are staples of our service. And we offer our 100% Happy Baby Guarantee, so if your baby does not take well to a formula, we'll give you a gift card to try another! Shop confidently at The Milky Box - with no yucky stuff, just organic goodness.


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

168 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,3

Tutte le recensioni

(168)

35 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Les frais de douanes sont élevés et…

Les frais de douanes sont élevés et également prennent par surprise.
Habituellement ils sont chargés à l’avance et non quand le produit entre au pays.
J’ai trouvé ça très cher, les pris sont en US donc ça coûte très cher pour un canadien.
Le shipping à été très long également. Je fais habituellement affaire avec un compétiteur et leur shipping est beaucoup plus rapide et ce gratuitement.
Je vais retourner avec le compétiteur, je suis mieux servie.

16 maggio 2023
Valutata 1 stelle su 5

They messed up, wouldn't give refund

Website let us order and then when we contacted them to make sure formula was in stock they told us it wasn't. We asked to cancel the order because we needed something sooner. Went to another site and ordered. Then a couple days later noticed they hadn't cancelled our original order. They told us that they made a mistake and that it was in stock. They would not refund or let us exchange. Do not use this company. They gave us 10% off next purchase. Why would I want 10% off from a company I'm never going to use again?

9 giugno 2023
Non scritta su invito
Logo di The Milky Box

Risposta di The Milky Box

Hello,

We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.

The Milky Box

Valutata 5 stelle su 5

Heard many good reviews about this…

Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing so well on goats milk. More bowel movements per day, less spit ups, less gas related issues. Used Holle 1 and Jovie 2. Thank you Milky Box!

8 maggio 2023
Valutata 5 stelle su 5

Love them! Fast shipping!

I love the Holle brand and when I found this site to order from I was so happy because they ship so fast and give you updates and reminders when your stash may be getting low. Highly recommend and will be using them for our next baby too!

14 aprile 2023
Valutata 1 stelle su 5

Baby milk not mix

Baby milk not mix . It's not a mixed up it leaves some behind spots. It's not deserve proper.

31 marzo 2023
Logo di The Milky Box

Risposta di The Milky Box

Hello Gurmukh,

We're sorry to hear that you had a negative experience with your product. We’re sorry for any inconvenience and would like to help resolve the issue. Please send us a message to hello@themilkybox.com.

Warm Regards,
The Milky Box

Valutata 1 stelle su 5
Logo di The Milky Box

Risposta di The Milky Box

Hello Gustavo,

We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.

The Milky Box

Valutata 1 stelle su 5

Awful experience

I placed an order and over a week later, I still haven’t received my order. I contacted the customer service and they told me that the milk I ordered is out of stock and they are waiting for the stock to come. This is very ridiculous because if you don’t have in stock then why do you still let customers place orders? Why don’t you just mark the product is out of stock? And why didn’t you contact me first notifying me that I have to wait a bit longer as the milk is out of stock? I only found out when I contact the customer service. Now I have to wait again I don’t know for how long until I can receive the milk for my son. This is totally wasting my time. I would never order from your company again. Awful experience

19 aprile 2023
Logo di The Milky Box

Risposta di The Milky Box

Hello Sophie,

We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.

Warm Regards,
The Milky Box

Valutata 1 stelle su 5

Very poor communication and waited…

Very poor communication and waited weeks - month for delivery.

13 aprile 2023
Logo di The Milky Box

Risposta di The Milky Box

Hello,

We’re sorry to hear that you had a bad experience. We appreciate your feedback and will work hard to improve our service.

Warm Regards,
The Milky Box

Valutata 1 stelle su 5

Very poor experience

Very poor experience. Order is not yet shipped even after contacting multiple times. Website says order will be shipped within 1-6 business days.

29 marzo 2023
Logo di The Milky Box

Risposta di The Milky Box

Hello,

We’re sorry to hear that you had a bad experience. We appreciate your feedback and are working hard to improve our service.

Warm Regards,
The Milky Box

Valutata 1 stelle su 5

Duty charge

Duty charge
And the milky box costumers service didn’t even help me .

2 aprile 2023
Logo di The Milky Box

Risposta di The Milky Box

Hello Jinal,

We’re sorry to hear that you had a bad experience with our team. We appreciate your feedback and will work hard to improve our service.

Warm Regards,
The Milky Box

Valutata 1 stelle su 5
Logo di The Milky Box

Risposta di The Milky Box

Hello Malika,

We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.

Warm Regards,
The Milky Box

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più