I was looking for a pool cover for my daughter and The Magic Toyshop had one that looked suitable at a reasonable price. It arrived in good time, with no excess packaging.
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I mistakenly ordered two of an item , realised quite quickly and contacted them . I got an immediate reply and they sorted my order before I received it . Delivery was really quick and items are... Leggi di più
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Bought a padded lap tray so disabled daughter could use it whilst in bed for eating on her very bad days. Only used a few times and have found that the frame is broken and coming away from the pad. Re... Leggi di più
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Now here’s a company worthy of its sodium chloride. Acknowledgments seem to come quicker than placing the order. Several times now, the delivery has come next day, but I had to wait, wow! Was it two... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Visiting The Magic Toy Shop is truly as enchanting as it sounds – thanks to our rich selection of toys and games, you’ll find something for kids of all ages and interests (yes, really!), whether you’re looking for inside or outside entertainment.
Informazioni di contatto
Unit 6, Edenbridge Trade Centre, Hever Road, TN8 5EA, Edenbridge, Regno Unito
- 01732866922
- info@themagictoyshop.co.uk
- themagictoyshop.co.uk
4,4
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If I could give zero stars I would
If I could give zero stars I would. Absolutely dreadful service.
£100 Item ordered never arrived (unsurprisingly considering they use Evri - probably the worst carrier currently operating).
Despite clear tracking information confirming their chosen delivery 'service' had as usual, failed to do their job, TMTS repeatedly refused to provide a refund until they 'received the item back'. Having never received it in the first place, this was obviously completely beyond my control but TMTS seem oblivious to their obligations as a seller and, for that matter, current UK legislation.
Situation eventually resolved by Amazon (in less than an hour) who were brilliant.
I wouldn't touch TMTS with a barge pole.
21 maggio 2024
Non scritta su invito
Risposta di The Magic Toy Shop
Dear Shane,
We sincerely apologize for the inconvenience you experienced with your order and appreciate your feedback. It is our standard procedure to process refunds once the item is returned to us. We understand your frustration, and we regret any inconvenience caused by the courier service.
Furthermore, if we had been informed about your pre-existing legal disputes with the mentioned courier prior to your order, we would have gladly informed you regarding alternative delivery options. We apologize for any misunderstanding and are committed to improving our service in the future.
Kind regards,
The Magic Toy Shop Team
Got my pool filter at a good price and…
Got my pool filter at a good price and was delivered very quickly. More than happy to use the magic toy shop again
19 maggio 2024
Risposta di The Magic Toy Shop
Dear Nick,
We greatly appreciate the positive comments and the 5 star rating you have given to us, it means a lot. We are delighted to know that your received your order in perfect condition, at a reasonable price, with free and fast shipping.
Kind regards,
The Magic Toy Shop Team
Risposta di The Magic Toy Shop
Dear Galal,
Our sincerest gratitude for the 5 star rating, it means a lot to us. We are pleased to know that you were satisfied with your order and hope to serve you again soon.
Kind regards,
The Magic Toy Shop Team
Risposta di The Magic Toy Shop
Hello,
Thank you so much for the 5 star rating, it means a lot to us. We are glad to know that your experience with us went perfectly. We aim to provide our customers with high quality items at reasonable prices, with free and fast shipping services.
Kind regards,
The Magic Toy Shop Team
Unfulfilled order
We ordered 24 pieces of garden edging but only received a box of 15. We were charged for 24 and when I contacted customer services I had to have a bit of a barter to get more sent. Turns out they didn't supply 24 so I had to get a refund then order another box of 15, so I now have an extra 6 bits of edging which I may or may not use. Don't think I will order anything from this retailer again.
4 maggio 2024
Non scritta su invito
Risposta di The Magic Toy Shop
Dear Mrs. MacNamara,
Thank you for your feedback, and we sincerely apologize for the error in your order. It appears you were mistakenly sent the wrong pack of garden edging. We have rectified this issue to prevent it from happening in the future.
We regret any inconvenience this has caused you and appreciate your understanding.
Kind regards,
The Magic Toy Shop Team
Excellent
Excellent . Ordered on Friday was delivered on Saturday . Would highly recommend
10 maggio 2024
Non scritta su invito
Risposta di The Magic Toy Shop
Dear Alison,
Thank you so much for the 5 star rating, it means a lot to us. We put in extra effort in order to make sure that our customer's receive their parcels as quickly as possible! We are glad to see another satisfied customer!
Kind regards,
The Magic Toy Shop Team
Risposta di The Magic Toy Shop
Dear Mary,
We greatly appreciate the 5 star rating, it means a lot. We aim to provide our customers with high quality items at reasonable prices with free and fast shipping!
Kind regards,
The Magic Toy Shop Team
Good quick service from this company…
Good quick service from this company order arrived as promised on time good sturdy product
6 aprile 2024
Non scritta su invito
Risposta di The Magic Toy Shop
Dear Bruce,
We greatly appreciate the high rating you have given to us. We aim to provide our customers with high quality items, at reasonable prices with free and fast shipping. We are glad to know your experience reflects this!
If there is anything further feedback which we can use to enhance your experience, please do let us know.
Kind regards,
The Magic Toy Shop Team
Small fountain
Brought a indoor/outdoor fountain, well you certainly couldn't use it indoors splashes everywhere and constantly have to top up water. I was eventually told I could send it back but at my own expense. Wouldn't recommend this place customer service diabolical
16 aprile 2024
Non scritta su invito
Risposta di The Magic Toy Shop
Dear Jean,
Thank you for sharing your experience with us. We apologize for any inconvenience you encountered with the indoor/outdoor fountain.
We appreciate the feedback regarding the water splashing issue. Upon reviewing your case, we requested a clear image to better understand the problem, but unfortunately, this was not provided. Despite this, we offered to accept the return of the item.
Rest assured, we will be using your feedback to improve out products and services. If you have any further feedback, please do let us know.
Kind regards,
The Magic Toy Shop Team
Kids Chef Kitchen
Good service all round.
Received the kids kitchen in good time, the 2 grandchildren absolutely love it, 1 boy 1 girl, they are both totally obsessed with it.
Totally recommend this item, well made, easy to assemble and well worth the money.
3 aprile 2024
Non scritta su invito
Risposta di The Magic Toy Shop
Dear Dave,
We greatly appreciate the 5 star rating and positive words. We are glad to know that your grandchildren love their new Pretend Kids Kitchen! We hope to serve you again soon.
Kind regards,
The Magic Toy Shop Team
I ordered an item an I wasn't happy…
I ordered an item an I wasn't happy with it. It was sent back. When I questioned the amount that I had received as a refund (before it was even delivered back). I started receiving messages from "Momin N".
saying a refund had been made (partial).
Eventually I was "finally" told (by Danny) it was because of the return reason, so it didn't warrant a full refund. (Fair enuff).
Then when I replied to that last message.
He sent this:
"Hello,
We are sorry to hear this, most likely you was contacting Amazon.
This is the first message we have received from you and responded as soon as possible.
Hope this helps.
Kind Regards,Danny,The Magic Toy Shop."
Thanks Danny.
(Then who was/is Momin N/)?
As the person sending the previous messages " said
"Good morning,
Thank you for contacting us. You have already been fully refunded for this order, from our end. Your refund should be reflected in your account soon, in case it has not been reflected in your account already.
Kind Regards,Momin N.The Magic Toy Shop"
Very confusing experience...
22 aprile 2024
Non scritta su invito
Risposta di The Magic Toy Shop
Dear Paul,
Thank you for sharing your experience with us. We apologize for any confusion and frustration caused by the miscommunication regarding your refund.
Upon reviewing your case, we have identified and resolved the issue that led to the confusion between messages from different team members. Rest assured, steps have been taken to prevent such incidents in the future. If you have any further feedback, please do not hesitate to share it with us.
Kind regards,
The Magic Toy Shop Team
Great product & service
Ordered item online, process was very smooth, quick & easy. Delivery was on time & kept updated. Product was as expected & good quality (magic cube)
29 marzo 2024
Non scritta su invito
Risposta di The Magic Toy Shop
Dear Elizabeth,
Thank you so much for the 5 star rating. We are glad to know you are satisfied with your order. We aim to provide our customers with high quality products at reasonable prices with free and fast shipping.
Kind regards,
The Magic Toy shop Team
The voltage is not specified. The devise needs adjustable voltage for adjusting the voltage requirement.
The voltage is not specified.
20 marzo 2024
Risposta di The Magic Toy Shop
Dear Nurun,
Thank you for taking the time out to give us this valuable feedback. The provided dummy batteries which come with this item, operate at the same voltage as normal batteries.
Rest assured, your feedback is duly noted and we will look into updating the listing so it may be clear for all future customers.
Kind regards,
The Magic Toy Shop Team
Buy it from asda or lidl
I bought 2 solar lamps and one didnt work at all whiile the other I got working after charging it via a charger. The customer service was excellent abd helpful and I was promptly refunded . BUT its a pain organising return and i nearly just wrote it off. The problem is that the items were really cheap looking and i discoverd II could buy better quality and looks from Lidl and ASDA. Plus if anyhing goes wrong its easier to return
21 marzo 2024
Non scritta su invito
Risposta di The Magic Toy Shop
Dear Brian,
We appreciate your feedback and apologize for any inconvenience you encountered with the solar lamps. We are pleased to hear that our customer service was helpful and that you were promptly refunded.
Moreover, we are sorry to hear about the inconvenience with the return process and the quality of the items. We will use your feedback to further improve both aspects.
Best regards,
The Magic Toy Shop Team
My daughter was delighted with her baby…
My daughter was delighted with her baby doll, very good prices and fantastic speed of delivery.
Thank you
19 marzo 2024
Risposta di The Magic Toy Shop
Dear Louise,
Thank you so much for taking the time out to give us this fabulous rating and review. We are pleased to know that your daughter was delighted with her Bibi Doll.
We aim to provide our valuable customers with reasonable prices, high quality products and speedy delivery services. We hope to help continue building your daughter's Bibi Doll collection, in the future.
Kind regards,
The Magic Toy Shop Team
May be a toy shop but no games here!
Just good old fashioned 1st class service.
Ordered some planters at a very competitive rate and they were delivered next morning (no delivery charge),
Packages were very secure and product exactly as described. Flatpack that were very easy to assemble.
Will definitely use again
19 marzo 2024
Risposta di The Magic Toy Shop
Dear Ken,
We greatly appreciate the 5 star rating and detailed feedback. We aim to provide our customers with high quality items, at reasonable prices, with quick and free delivery services. We are glad to know you experience aligns to this aim and hope to continue serving you well, in the future.
Kind regards,
The Magic Toy Shop Team
Risposta di The Magic Toy Shop
Dear Elizabeth,
Thank you so much for taking the time out to give us this 5 star rating and great review. We are pleased to know that you are satisfied with your order.
Kind regards,
The Magic Toy Shop Team
Easy & quick delivery,,,
Easy & quick delivery,,,, not used them as yet so can't comment on Quality .
14 marzo 2024
Non scritta su invito
Risposta di The Magic Toy Shop
Dear Mike,
Thank you for taking the time out to give us this 5 star rating and positive feedback. We are glad you found placing the order to be easy and the delivery to be quick. We hope the product is to your satisfaction, as well.
Kind regards,
The Magic Toy Shop Team
Small wall water feature
We were after a small water feature for a small patio out side the back door we came across one on the magic toy shop good quality for the money came very quick an no problems
19 marzo 2024
Non scritta su invito
Risposta di The Magic Toy Shop
Dear Jason,
Our sincerest gratitude for you taking the time out to give us this 5 star rating and positive feedback. We aim to offer a wide variety of products with speedy deliveries. We are delighted to know that you are satisfied with your purchase.
Kind regards,
The Magic Toy Shop Team
Good quick delivery- really
Good quick delivery- really
Happy with the product
28 febbraio 2024
Non scritta su invito
Risposta di The Magic Toy Shop
Dear Penny,
We greatly appreciate the 5 star rating and positive comments. We are pleased to know that you are satisfied with your order.
Kind regards,
The Magic Toy Shop Team
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